Spirit Airlines

Flight 903 July 29 2014 8.10 departure ORD to DFW. Not to mention the flight was an hour and a half late. The check-in procedure was no procedure at all. One entire section of kiosks were out of order. When you finally found one that worked upon checking in paying for your bag securing a seat for more money a line of 150 people were waiting for a bag tag. Now the instructions at the kiosk were to go to the express bag check which was left vacant with no attendant. There were three gate agents doing nothing but putting tags on bags which took one hour. Thank goodness the flight was late. Oh the instructions for this procedure were hand written and taped to the back of another sign which were holding the aisle separation bands. How long should it take to put on a tag? All passengers had already secured the boarding pass paid for the bags and hopefully pre-weighed them at home to make sure they did not exceed 40 lbs.

Though the base fare was the lowest and the flight time/schedule good the "nickle and dime" approach to basics (carry on snack water/beverage seat selection - for seats that don't recline at all too) along with the impatient attitude of the gate staff and flight attendants made for an unpleasant and actually more expensive experience. In addition the plane was not cleaned between flights (wrappers etc. in the seat back and crumbs all over the floor and seats). I was also disappointed in the website having to login or sign up just to get the flight status for example and that it doesn't offer any option to "contact us."

I had read the airline policies on baggage fees etc. and paid those while booking my ticket so no surprises there. I also upgraded to a larger front seat which was very roomy and reclined. The only surprise was how great the ticket agent was. I had booked a one way ticket to Peru I'm visiting friends and wasn't sure when I was coming home. When I checked in the agent informed me that Peru didn't allow one way tickets for foreign passport holders. After getting out of line I checked this information online and found out she was correct. I got back in line and the agent booked me a return flight without charging me the extra fee saying she understood the mix up. She also got me travel insurance in case I want to change the date for my return flight. My flight was delayed by one hour as where flights with several other airlines. Even with the extra fees and upgraded seat I still saved over the next cheapest airline so needless to say I am a very happy customer and will be using Spirit again.

7/17 Cancun to Fort Lauderdale supposed to depart around 4pm. Delayed to 7 then delayed to 8 then 9 then around 8pm they just canceled it. They then proceeded to put us on a flight 22 hours later and refused to pay for our hotels. My friends and I ended up staying the night at the airport which was terrible. The next day when we went to check in the staff simply refused to serve us. When finally they decided to serve us we were told that our connecting flight would be 10 hours after we landed in Fort Lauderdale which was a complete surprise to us. We tried to ask if they can put us on the regular flight that day which would go to our destination after Fort Lauderdale but they said it was overbooked. Do not be fooled by their cheaper ticket price. In the end it will not actually be cheaper. Avoid them at all cost.

Had a round-trip flight for my minor son (16) booked to Atlantic City went to get a guest pass to take to gate woman at ticket counter was rude but gave me the pass. Went out to gate and was told by rude agent at gate that plane would be 2hrs late because of weather even though weather map showed no storms. On return flight went to pick my son up and went to ticket counter and was told they do not issue guest passes to pick up minors had to argue with sales agent and finally told her my son was handicapped and she gave me a pass. Went to TSA supervisor and told him he said there is no reason for them not to issue gate pass to pick up minors and to let the Spirit agent call him to verify. Went back to spirit airline agent and she would not call and just kept arguing with me that TSA would not let them issue passes.

We have not been on vacation for 3 years and desperately needed to get away and I was a nervous wreck that our flight would be delayed or cancelled. I went on Spirit's website and read about the baggage policy etc. Thank goodness I did because I had booked it through Priceline or else I would not have had any idea. I also picked seats for all 4 flights for myself husband and child. I ended up paying what I would have to fly another airline so not a big deal. All of my flights were on time. No issues at all. I have recently flown Delta and United and had issues with both of them. Bottom line I was pleasantly surprised with my experience and would fly with them again.

We booked a one way flight from Lima Peru to Denver Colorado. The price was okay and I do like the idea of paying for only what you use i.e. checked bags or carry on bags. However in our situation we have two stops in the US one in Fort Lauderdale and the other in Chicago since we will be changing planes in Chicago Spirit is charging us again for our extra bags. So now we have to pay for our checked bags twice even though we are on the same airlines and our flight to Chicago is a connecting flight to Denver. Also be sure to read all about the bag weights and size restrictions. We just had a wonderful surprise that we are only allowed one bag at 40lbs from Peru. The "Customer Service" agent at Spirit told me it's a limitation at the Lima airport. Which is false other Airlines allow customer two bags each. Imagine moving from Peru with only one checked bag. I really wish I would have read some of these reviews before booking Spirit never again will I fly Spirit.

This is the worst airline I have flown. My flight was a round trip from LAX to Fort Lauderdale Florida and back. The baggage fee are ridiculous. They are very careful to make sure that your bag is not over sized. I had no problem checking out of LAX but when I was ready to return home with the same baggage they said my bag was too big. I spent more than 45 minutes trying to communicate with someone who could barely speak English. I then ask to speak to a supervisor. After waiting another five minutes the supervisor finally came to the phone and would not even offer a discount. Had I known that I was going to be charged for a carry on I would have rearranged my luggage and put my so called carry-on with my checked in luggage. The employees were great at check in but the customer service department is very poor. I did pay the extra $50 but this airline will never get another penny from this family.

You get what you pay for. Once all the incidentals are paid for you'll pay the same as any other airline but if you don't need all the frills you don't pay a lot. We saved a few hundred dollars over the other airlines for a direct flight because we carefully planned every detail. The carry-on fee is absurd (we didn't have carry on) but the food/drink extras are in line with other airlines. You can always bring food in or get drinks from a vendor in the airport for less but for a flight less than three hours you don't really need it. The staff were by far the friendliest airline staff I have encountered.

My first time with Spirit. I will start off saying $50 for a carry on? That's ridiculous. The "free" carry on has to be like a kids size. The normal charge is $47 each if it's under 50lbs. Not sure how other airlines work but that is expensive to me. Anyway we had been delayed for an hour due to "weather" and while in the sky we had to take an extra 45min route. That totalled up to 1hr and 45mins extra. Lets talk about the plane now: it was so loud! The seats are uncomfortable. There is no movies or any wifi and you must pay for all snacks. This includes everything (drinks too) they do not take cash credit/debit only. The staff were nice but the airline is not worth it. You end up spending the same as a "normal" airline.