Spirit Airlines

First time flying on Spirit Family of four saved about $800. Flying round trip MSP to LAX (non-stop) the flight there left on time and landed a little early yes seats are a little closer than most airlines but again 3.5 hour flight saving $800 not much of an issue for all 4 of us on the flight back we sat in the Big front seats which are excellent. Yes they charge for everything - Drinks snacks carry-on bags its posted all over their website and they are very upfront about all of the fees. We will definitely fly Spirit again.

Worst flying experience ever. Not only is it cramped and extremely uncomfortable for longer periods of time but their staff/flight attendants seem miserable and rude. Spirit is awful if you are a planner and don't want to be delayed or on time. I am thoroughly disappointed in my experiences and I will never purchase another "cheap airline" ticket. The $50 you save is not worth it.

We are currently onboard Spirit Flight 710 that landed at LaGuardia airport on time on Sunday October 19. Upon arrival the pilot announced that another aircraft was loading passengers at our gate and we would be at the gate within 15 minutes. It is now over an hour later and we are still not at our gate no further announcements. The pilot has announced that the FAA is completing the log book and the flight attendants should provide us complimentary snacks and drinks. Only one gate for this flight and no plan B is on of their continued problem and the lack of customer service is another major issues. Any consideration for sending a bus and have us deplane? The plane is freezing cold! We were doing fine until we finally landed and after not flying Spirit for a while owing to the poor and consistently horrific customer service my return has been met with another horror ending. Spirit do us a favour and do not expand until you improve your existing services.

Took a flight from Phoenix to Lima Peru for $650 (beating the $1300 on United - the next best option). Took every precaution and planned ahead (pre-paid carry on printed tickets at home brought my own snacks etc). Didn't pay extra for assigned seating and still ended up sitting next to my travel partner. Had 2 layovers - one in Dallas and one in Ft. Lauderdale neither one was delayed nor got cancelled. Maybe I just got beginner's luck and had no issues with my flights and didn't have to deal with their customer service? Seat comfort (or lack of) will be my biggest complaint - domestic flights are extra firm and do not recline but the international flight to Peru and back was like any other economy seating you'd find on regular planes that have more cushion and do recline. After my flight experience to Peru I opted to pay for a window seat on the return flight so I can be slightly more "comfy". I do recommend this airline for short trips - I probably won't make another 10+ hour trip because seats are just too uncomfortable. Do your research and read the small print on the Spirit website. The website clearly states exactly what you will need to purchase ahead of time and what you will get charged if you don't. I've flown other budget airlines like JetStar and Tigerair in Asia and they pretty much operate the same way - they don't charge you what you don't use that's why tickets are so cheap!

May have saved a few dollars in airfare but paid more in the long run. Leaving Chicago flight delayed 2 hours. When asked why no response could be given actually got a shoulder shrug. Arrived in Las Vegas 3 hours late still do not know why. Leaving Vegas on Monday check flight status before leaving for hotel "on time". Flight supposed to leave at 8:29 am at 7:45 post that the arriving flight just leaving from Dallas. You mean to tell me they did not know our flight was delayed when the arriving flight had not even left the airport? Would it kill to keep flight information updated and accurate? Most airlines send out update texts which requires only an automated system. Spirit cannot be bothered with little things like Customer Service. I guess our time is worth nothing. When all said and done baggage fees seat assignment fees $2 for water and five extra hours in the airport means bye-bye.

The prices are tempting. Just keep in mind there is a charge for everything except using the bathroom on the plane so be sure to add those charges in when figuring the actual price of your ticket. You are allowed one free "carry-on" as long as it will fit under the seat in front of you. For a carry-on-sized bag that is free on other airlines you pay an additional $45.00 each way so for a round-trip ticket if you fly with a carry-on add $90.00 to the fare. This is only if you pay at the ticket counter or on-line. If you wait until you get to the gate it will cost you $100.00 one way for your carry-on. You are able to check-in online 24 hours before the flight. Do it because they overbook. If you want to select a particular seat the charge is $15.00 one way. There is a charge for all refreshments including bottled water. On many planes the seats don't move. All of this I knew about before-hand. What I didn't know about was how poorly the airline treats their customers once they have the booking. The representatives of the airline either lie or intentionally ill informed. Either way it works against the customer. I was delayed from 8.30pm until midnight on my return flight. Always check on your flight before you leave for the airport. Sadly I didn't. No one was at the gate to inform people and there were no announcements. The only way we found out anything was with our smartphones. No texts from the airline either. At 10:30 PM finally there came an announcement: we were told that the flight was cancelled because of bad weather. We could either take a refund for one way or wait until the next night at 8.30pm and try again. No help looking for other flights on other airlines either. Where was the bad weather? Skies were clear. The flight originated in Houston took off and went directly to Ft. Lauderdale and by-passed my stop in New Orleans. Spirit reps didn't tell anyone about that either - found out about that piece of info through a friend who called the airline. I went to the ticket counter and was told Spirit had no other flights available until the next night. I found out about another flight on Spirit that left the next afternoon when I called the airline after I got back to my daughters house. Others were not so lucky. No hotel vouchers for that night because the airline doesn't issue vouchers for flights cancelled due to bad weather. Spirit is notorious for claiming bad weather as the excuse for flight cancellations. That night the agent on the phone did book me on the afternoon flight the next day no extra charge. But be warned - don't fly in the evening if you can help t or you can get stranded make your own phone calls and don't trust Spirit reps at the airport to help you or give you accurate information. I'm going to have to save a lot of money to ever fly this airline again. Not worth the aggravation!

Myrtle Beach to Chicago round-trip. 10/15 return: 10/19. My flight was cheap left on time arrived early terminal staff and air crew were pleasant and courteous and the cost was half of other air carriers. I don't need a BFF or ego stroking just get me where I want to go! I will fly Spirit again!

Oct 3 2014 flight #189 Houston to Las Vegas. Oct 7 2014 flight #398 Las Vegas to Houston. Bad customer service! Flight delayed 4 hours and notification to passengers was not timely. Nickel and dime is true. My seat ridiculously tight and should come with a warning seriously. Next time I will just pay a bit more fly a real airline and be semi-miserable. Also no internet or TV or music etc.

Spirit exceeded my expectations! Before buying a round-trip ticket I read many reviews from various websites which all complained about additional costs customer service cramped seats and delays. So I was really expecting the worst. Well I must say I enjoyed Spirit. People need to do their research first before flying them. I flew from O'Hare to Vegas round-trip for $166. I did the bare fare I just backpacked 3 pairs of clothing toiletries ipad and few personal items so I would incur $0 in baggage fees. I printed out my boarding pass ahead of time to incur $0 of fees so just got to the airport and went straight to the gate. I did notice the Spirit check in line was seriously backed up when I got to O'Hare but flying them I would never bring checked in luggage considering the fees are high. Any snacks I brought in my backpack. So I never really encountered any service people besides the flight attendants on the flight. Both flights were on time not delayed and we arrived in Vegas 40 minutes ahead of time. Both flights were smooth and the attendants were fine. The seating to me was like any other normal US airline. The space may be cramped a small bit but the seats were like a fa ke leather and comfortable enough. So Spirit far exceeded my expectations after reading all the bad reviews. Spirit is best if you are going to take a 2-4 day trip do the bare fare by only needing to pack everything in a small carryon or backpack for free. Print out your boarding passes at home for free. I would not be flying Spirit if you're checking in several bags connecting flights etc. I can see where the complaints would come in then. I will be definitely be using them from now on to go to Vegas and future non-stop destinations.

I flew from DFW to Tampa Oct 18 2014 and return flight Oct 22 2014. First leg of flight was delayed 8 hours. I was scheduled to arrive 6.30 pm and arrived at 2.30 am. I was not given a voucher for cab food or any viable alternative travel options. I was visiting a friend who was recovering from major surgery and could not ask anybody in her family to pick me up at that time of night/morning so I paid for a $40 cab ride. The flight back to DFW was packed and I was in a row with a man who had to have been well over 400 pounds possibly closer to 500 pounds. A girl and I shared one seat while the large man had two seats. I was terribly disappointed with Spirit Airlines. Although your flight attendants are wonderful they can't make up for these ridiculous fails on your scheduling and overbooking. I would have paid an extra $500 to get to my destination on time and to actually get a full seat on my flight.