Spirit Airlines

Flight 729 Feb 3rd 2015. Cheap fares! If everything goes smoothly then its a no brainer. But if anything goes wrong such as delay or cancellation there will be no customer support whatsoever. No support of any kind! You are stuck! They only have one flight outbound per destination per day. Nothing they can do to get you on any faster flight. No hotel accommodation! When it comes to redeeming credited vouchers? Even though I have a $50 credit but after trying to use it the credit comes to $8.24 even though my base fare is over $80. Called their customer support and got told that basically even though the credit is for $50 it may not exactly be $50. Be aware that all your questions will be answered “I am sorry its our policy.” Its their policy to pick up phone calls and has no power to do whatsoever. You are better off not wasting time with their customer support.

Awful experience and even worse customer service. Had a flight from Orlando delayed due to weather in Ft. Lauderdale and final destination in Medellin Colombia. I was told no planes were coming or leaving so we would not miss our connecting flight. We finally took off and landed only to hear from a very rude gate agent that the plane took off early and left me and 20+ other passengers stranded. Mind you they give us 5 minutes from the time our plane landed to the time when we have to be at the gate to board the connecting flight. I was given a discount coupon for a room which was useless since all the rooms were booked. I had to pay 180 dollars for an awful room at a red carpet inn. Also they change gates and departing times while you are at 36000 feet! Save yourself the hassle and unreasonable rude individuals and just pay a little more.

Flew from Minneapolis MN to Las Vegas. Flight was a 2 hour delay. They didn't notify us through the text program they have you sign up for so we were at the airport for 4 hours. First we were told it was a rain delay in Las Vegas then it was maintenance. When we boarded the pilot said it was due to rain in Houston Texas. Seems a little suspicious to me. We knew about all the cheap fares and bare fares about the airline. I had also flown this airline before and had not had a problem. Our flight was full on the way to Las Vegas. We felt packed in so tight to those seats. It was possibly the most uncomfortable flight I've ever flown and it was only 3 hours. On our return home we found a way to print our tickets before getting to the airport. But in the process I tried to check us in via online and the website all of a sudden crashed. It took 2 hours to get the site back up. Finally we got them printed and just felt relieved to do that. All day we checked our flight time due to the fact that our first flight was delayed. It was actually set to arrive 15 mins earlier than planned which was great and we had planned accordingly. We set up our transportation to the airport and as we were on our way the flight changed to a delay of 2 Hours again. We all felt defeated. We completely understand that there are some things that can't be fixed. But with the way it happened both times it seemed as though it was poor planning on Spirit's end. Why schedule a flight for 12am when you're really going to leave at 2am? Again 4 hours in an airport is no way to spend a vacation. The attendants at the airport for spirit were rude. On both ends. We will never fly Spirit Airlines again.

I've flown Spirit a few times the first time I flew was with my four children and I have to admit it was pretty smooth! I read ahead so I wasn't surprised with any additional fees and for the price considering the flight was last minute it was an all around great deal. My most recent flight was just as good I flew to Atlanta again last minute. And it was great. I took advantage of the "bare fare". I will admit the flight attendants were a little crabby but hey for the price I'll take a little attitude. My next flight will most likely be Spirit.

I traveled to Orlando Florida last week from Dallas via Spirit Airlines. The round-trip flight was surprisingly wonderful despite my apprehension after reading so many negative reviews about Spirit. The flight attendants were friendly and welcoming the airplane was large and seats were comfortable both inbound and outbound flights departed and arrived on time. Having checked in my bag online and printed my boarding pass before I arrived at the airport made the experience effortless when no additional costs. I am so glad I decided to give Spirit a chance instead of listening to the negativity. Wonderful experience and now Spirit will be my plane of choice going forward.

My husband and I took our five kids to Florida on Spirit Airlines. It was easy and excellent. It was super cost effective. We didn't have to pay for any carry-ons as our backpacks were accepted easily as our "personal item." All flights were on time. Planes were clean seats were great for the short flight (3 hours) and all the staff there and back were friendly and helpful! Loved saving money and would absolutely fly Spirit again.

We flew from Minneapolis to Las Vegas on Feb 14 and the return flight was on Feb 21 with our 9.5 month son. We were happy with their service. We booked our flight for $312! Two adults one infant one checked in bag and we chose our seats at the time of booking. All for $312 including taxes and the charges. No hidden fees. We went to the airport after checking in online to avoid charges. (Clearly mentioned on website and email). We traveled with one checked in bag two backpacks my son's diaper bag and stroller with a car seat (the stroller and the car seat were free of charge). The flight was good seats do not recline but were comfy. You have to pay for food and snacks I wish they would provide at least water for free. The staff were ok. Some were friendly and some didn't say anything. There was a one hour delay on our return flight. Overall I would recommend Spirit and will travel again with them.

My wife and I had booked seats on a flight leaving Cancun Airport on Feb 21st with a connecting flight in Fort Lauderdale to LaGuardia Airport in NYC. This flight was delayed one hour in Cancun because of weather problems in Detroit. Delayed we eventually reached Fort Lauderdale but had to clear customs. Presumably due to customs- related delays in Fort Lauderdale the connecting flight to NYC took off stranding 101 passengers. We were not given any official explanation as to why the connecting flight took off without us. We were advised to re-book our flights and were told that the soonest available seats were for Feb 24th (72 hours later). For Boston the lay-over was 96 hours with the soonest available seats on Feb 25th. There was no management representation at Fort Lauderdale and there was a justifiably angry group of stranded passengers. When asked about hotel accommodations we were advised to find our own and that there would be no compensation. When asked about assistance in locating seats on other airlines we were similarly advised that they wouldn't be able to assist us. Since my wife and I weren't able to wait the 72 hours we spent the night in the airport trying to locate seats on an other carrier (which we knew would have to pay for). We got seats on a JetBlue flight the following morning paying the full non-discounted fare which was considerable. The major problem was the connecting flight not waiting for us to clear customs in Fort Lauderdale. Why would the flight not wait for 101 people? I've been flying for more than 40 years and had to wait on many an occasion for other passengers' connections and other reasons which is par for the course. This was an extremely poor management decision which showed a complete disregard for Spirit Airlines' customers. This was then exacerbated by the lack of any meaningful assistance rendered on the ground. I realize that Spirit Airlines is a "discount (i.e. cheap) airline. However any successful business knows that its fortunes rise or fall with its customer relations. If there was a "crewing" issue (not being able to hold airlines staff beyond a certain time) this should have been anticipated in the airlines normal operations plan with staff back-up in Fort Lauderdale-after all this is the winter and hence presumably Spirit Airlines' busy season. This was our first trip with Spirit. However due to the airline's extremely poor management decision coupled with its complete lack of meaningful customer support I could not possibly recommend this airline to anyone. In general you get what you pay for but even a discount carrier needs to appreciate its customers especially in difficult circumstances. By the way I was going to discuss this matter on the phone with a customer services representative but they kept me waiting for 45 minutes.

Flew from LGA to OAK. Worst flight I've taken and I will never fly Spirit again. I've flown plenty of airlines and so I didn't think twice about flying a different one this time as they've always been relatively similar. Their baggage fees are out of this world and the weight limit on baggage is less while costing more. There is no in-flight food or entertainment. You have to pay extra to pick a seat (which I didn't know since I had already picked my seat on Hotwire when booking the flight.) Spirit also did not allow me to check-in pre-flight or print a boarding pass until I got there. The whole point behind booking with Spirit would be to save money as they're supposedly worlds cheaper than booking with anyone else. This was not the case. I unknowingly booked this flight and it was barely cheaper than other airlines. The baggage fees made the trip significantly more expensive than if I were to book with someone else. Never again will I be flying Spirit.

Booked with Spirit for a Las Vegas trip. Was to leave Sunday 2/22/15 at 7:31 p.m. Checked in with airport 2 hrs before leaving Philadelphia (40 minute delay) checked again on the way to airport still 45 min. delay. Arrived at airport line was extensive at least forty people on line after waiting an hour in line found out flight was canceled due to snow when there was no snow on ground. After an hour and waiting over another hour to get a taxi back home people will still arriving hoping to take their flight to Vegas. Only to find it was delayed. Will never take or advise anyone to fly with Spirit poor management. Cost us over $100 dollars in cab service not to mention aggravation we went through.