Southwest Airlines

Never flying Southwest again. Their boarding/seating process is horrible and needlessly stressful; their "new hip" thing among flight staff is really annoying. My fiancé and I flew across the country to get married last weekend. Of course we wanted to sit together on the 5 hour flight. But with the ridiculous system of no assigned seats there was no way to assure this. On the way back we got stuck in separate seats surrounded by a yelling and singing boy scout troop. To make things worse the flight attendants cranked up the volume on the PA system and sang the safety demonstration. In fact all announcements were done in song. This should be illegal. They seemed to think it was clever but it was a real nightmare to be strapped into one of those tiny seats surrounded by pimply screaming boy scouts and then endure warbling flight attendants blasting through the overhead speakers. A truly horrible airline. I will pay double triple quadruple to avoid flying Southwest. I will walk or crawl across the country rather than fly with these people.

This was my first time flying Southwest. I've used United an Delta most other times and now I know why. There is absolutely no room on these planes. your knees are all but touching the seat in front of you and the seats are way too small. I weigh 128lbs and I was very uncomfortable. I was hot and miserable. The captain never spoke to us during the flight. I've never had that happen with any other airline.

I fly Southwest all the time but this particular trip was not so great! I found a really cheap flight with a 1 hr layover which turned into a 3 hr layover. Because my original flight destination time was so late a 3 hr layer had me arriving at 2am when all public transportation (which I use) has ended. I think I should have been compensated for my transportation to the city.

As a former Northwest/Delta Airlines customer (exclusively) I may be easier to impress. Southwest recently started direct flights between Phoenix and Minneapolis. We purchased tickets in May at what we considered to be very reasonable fare for a roundtrip to celebrate our grandson's second birthday in Minneapolis. My father passed away two weeks prior to our scheduled departure. I called SW seeking assistance. After a brief discussion regarding the circumstances and flight availability the associate announced a fee of $783.00. With the shortest of pauses (I was choosing an appropriate reaction) he asked me to hold while he consulted with a Customer Care agent. A few more questions resulted in a change in three of the four legs of our trip for a total cost of $10.

I flew SouthWest a number of times between US cities and really like the product they offer. It is low cost and I didn't experience any hidden surprises. I also like the no fuss nature the airplane comes in people get off the next lot get on and it takes off again. It’s great if you just want to get from A to B. The two checked bag allowance is a win as I arrived in the US on an international flight with 2 bags so it was helpful to have these included without additional cost (as many/all other US airlines charged). I will continue to fly SouthWest when I visit the US.

I've been a Rapid Rewards member since 2000 and have spent time on the A-List (but not there currently.) SWA has consistently been above and beyond all other airlines I've flown (AMR Delta Continental) for customer service and they are much more likely to be on-time and not pulling booking shenanigans. Transparency on the (minimal) fees is a giant plus.

I fly SouthWest constantly - they aren't perfect but employees are cheerful legroom and storage room at your feet is better than other airlines bags are free and there are no change fees if you need to change a flights.

I am done with Southwest. I just got screwed by the inability to change a passenger just like so many others recently. The agent said they have been telling people about this for some time. News to me. As soon as I can arrange it I'm paying off my Southwest credit card and sending it and my rapid rewards card to them in pieces.

Extremely disappointed in Southwest's recent changes to the policy on the inability to change a passenger name once the ticket has been purchased. I bought a ticket for an employee before this policy took effect who was not able to make the trip. Since then SW started supposedly "enforcing a policy that has been in place" without any sort of notification. Now I'm out almost $500 because they won't refund the ticket or allow me to use the credit for another passenger - even if it's just transferred to my name. Their reason when I filed a complaint? "a proactive step to align our business with the general practice of the airline industry" So it seems SW is in fact purposefully intending to become just another airline. The really upsetting part is that only a week or two earlier another trip for an employee had to be cancelled and I was able to use the flight credit for someone else. Suddenly I can't. No notification at all. I get emails just about every other day from SW advertising their "get- away" deals; couldn't they have simply sent out an email letting us know their policy was going to go into effect? I was an extremely loyal SW customer but they've lost my business for good. I know I'm only one of many people this has affected - they told me as much when I called to complain.

Terrible customer service. I purchased tickets for my employees to take a trip in October 2011 and one of the employees can no longer go. This trip has been planned 5 months in advance. Southwest will not let anyone else use the ticket even though we gave 5 months notice. They would not allow any name transfers. Only the named employee could use the ticket no else could go in her place. They would only refund if they were given a copy of a death certificate of the employee.