Southwest Airlines

Badly handled 3-hour delay CMH to DEN flight. This is the first time in my history with Southwest so I don't know who to blame for the misinformation lack of information and lack of concern from the CMH ground personnel. Obviously my unfailing praise for Southwest has been tempered. I hope they do some personnel training so future passengers are treated better. Date of this was 5/20/13.

Southwest airlines was able to give me the worst experience I ever had flying in an airplane which is very difficult considering I am on a flight 3-4 days a week. This was on Flight 110 from FLL to BNA on May 20 the flight was initially delayed for a short period of time due to ground delay and then a ground stop. However 60 minutes into waiting on the runway the flight had to return to the gate because they were out of required fuel. I have spent my share of long waits on runway but never had a flight turnback for fuel for a delay of 60-90 mins. This speaks about Southwest's abject lack of focus on customer service and complete focus on economics. The flight pushed back from gate after 1.20pm even though the gate was closed 5-10 mins before it and its now 3.03pm we are parked at the gate waiting for fuel refill. There hasn't been a single word or indication of when the expected time of departure or ETA is and the flight staff seem to be only smiling at our misery.

RNO-ONT-RNO. All flights on time if not a little early. Staff pleasant ground crew pleasant. Made a brief stop in Vegas on the way to Ontario and a brief stop in Oakland on the way back. Very quick turn around times. Full flights on all sectors and staff even managed to do a quick beverage service on a 35 minute flight. Southwest has a good product and I will continue to be a pleased customer.

Take Southwest weekly from Portland OR to Las Vegas. Flights in the morning have been on time. Late night returns have run from 45 mins to 2 hours delayed. Flight crews are excellent and professional. 4 non-stops between Portland and Las Vegas during the work week 2 bags checked bags free and no change fees keep me a loyal customer. Besides the later return flights and Southwest frequent schedule changes I have nothing but praise for this airline.

Columbus ticket counter was rude and condescending. Flight was delayed getting to Chicago. On leg from Chicago to PDX our previous flight delay made us the last to enter the plane. We were traveling with a 6 week old baby and a 4 year old. The flight crew did not try to help us by asking people to move seats so we were separated for the flight. It was a terrible experience. It has been a while since we flew SW but I can say that we will avoid this airline as much as possible.

Excellent fare! I flew round-trip from DAL (Dallas Love Field) to SEA (Seattle) for $228. round-trip. All flights arrived within 10 minutes of scheduled times. The flights in both directions stopped in Albuquerque. Inflight service was consistent. We had crew changes in ABQ in both directions. Although all crews were fine some were better than others.

We had an issue with our tickets and time our flight was to leave Indy Southwest had cancelled our original flight but had not notified us that our flight was leaving at 6.45 vs 8.10 therefore we missed our flight. The Southwest staff at Indy were very apologetic and helpful they placed on the next flight out which was a direct flight bought us breakfast and gave us vouchers to use in the future. Flight crew on this flight were excellent!

Horrible experience we sat in the plane for an hour only to realize that the flight was cancelled because a small plastic emergency sign would not illuminate! I suspect there was more to it than that because the plane was empty on around 20 people on board. Everyone on board suspected that they cancelled this flight because it was empty. There were no more flights out that night and we had to be in Phoenix by 7:30 am for a competition. So after getting the cold shoulder from the front desk and a voucher that she was to lazy to put in my name and she couldn't refund our flight! (we had to do that the next day). We drove all night to make the competition the next morning.

I have taken several flights recently from Denver to Burbank CA. Each time we left on time and usually arrival ahead of time. The Early Bird Check-in is well worth the few dollars. Having two free bags to check-in enabled me to avoid the part I usually dread - hoisting the bag into the overhead locker. The customer service was great! The other thing I really appreciate is having porters at the airport to check in the bags.

Five flights over the last two weeks Islip to BWI to ATL to MDW to LAX then San Diego to Oakland all left and arrived on time effortless check in. Comfortable seats and reasonable leg room. All in all an experience that beats all other US domestic carriers. I have platinum elite status with another carrier here but for domestic flights Southwest beat them hands down.