Southwest Airlines

The worst airline I have flown. San Diego to Vegas Friday 13th Feb. At check-in told there is no allocated seating. Nowhere to sit in departure lounge hardly anywhere to stand. We were in one of the last groups to board as we moved into the line the girl handling boarding called us to the front to tell my daughter who is pregnant that she was allowed priority boarding as she is classed as disabled being pregnant. We accepted it and boarded sat at the rear of the cabin but luckily sitting together no room in overhead lockers so glad we had checked bag in. Never come across such an untidy cabin crew. Turned down the offer of a drink and was shocked they serve peanuts must be one of the few airlines that still do. Return flight on the 15th played the pregnant card for all it was worth boarded first row one seat locker for baggage no improvement in cabin crew. It was a once only flight with them we are spoiled in Australia with our airlines who get it right most of the time.

On our trip to USA used Southwest Airlines from LA to Sa nFrancisco - Atlanta - Orlando - Las Vegas and then back to LA (5 flights) excellent service. We were recommended to ask for pre-board due to 2 young children with a disability seating was not a problem. Staff were extremely nice to us. Recommend Southwest to our friends.

Just flew from Orlando to Austin. Even though I was informed that there was WiFi there wasn't any. My wife tried to use the restroom and she said that the condition was horrible. I wonder if this was cleaned between flights. Any announcements were unintelligible due to poor sound system and the speed of speech. I tried to contact their customer service and I noticed that it's about the only department that does not have a toll free number. I rest my case.

Traveled with Southwest for the first and definitely last time. They are OK if there are no weather emergencies or other issues: that is how our flight from LaGuardia to Denver CO went. They only failed to announce when passengers with small children can board however we managed to be seated together. Staff service was good otherwise the captain for that flight was excellent. We landed as scheduled baggage was out in no wait. On our way back things got out of hand. The notification about cancelled flight came in too late that could offer only flight to East coast to Dulles in Washington DC and that's your problem how you get to your destination (NY greater area). OK can understand they are not responsible for the weather. We got on the flight to Dulles airport. However Dulles control tower had an incident and flight was diverted to the Baltimore airport (which was supposed to be not accepting Southwest airplanes). We waited three hours there to be refuelled and yes you can get out but for your baggage Southwest carries no responsibility. Not a weather related issue now. They claim no responsibility for the baggage. We could not afford a time to travel back 4-5 hours to Dulles airport from NY to retrieve our bags and had to wait. Got there about 2.30 am car rental with our reservation was closed had to spend more time and money for another rental not to mention the long drive to NYC after extra long trip from Denver. I would say that Southwest staff tries their best in the strict company policy limits. But low-cost savings are not actually saving you anything when situations like that happens and they are not worth it. Not flying with Southwest anymore. Do not recommend.

Friday 13th 2015 flight 2745 from San Diego to Phoenix. I will never fly Southwest again gate agent was so rude bossing people around and just the worst customer service ever. And of course the seating is a total nightmare not sure how this airline is still in business.

Tampa FL to Phoenix AZ on 2/5. Don't waste your money on the extra $25.00 per ticket for each travel day to have Early Bird check in. It is a total waste of money. For our first flight from Tampa FL to Phoenix on 2/5/15 I paid the extra $25 for each ticket and our position in line was A59 and A60. That is supposed to mean that 58 people ahead of us also paid the extra $25 to have expedited boarding. On the return Southwest Flight from Phoenix to Tampa on 2/10 our positions in line were B26 and B27. When I asked the ticket agent at 2 different locations why our boarding passes were so far back I was told that it has to do with: 1) the number of people on the flight (there were 175 people on the flight) so I was told that at least half of them selected the Early Bird check in option. 2) when I got online to purchase my fare tickets and what the fare was (I purchased our tickets on 12/15/14 with the "Wanna get away" fare). 3) when I got online to pre-board (I did this exactly 24 hours ahead of boarding time). So to be the 119th person of 175 people on board this plane at least 118 people paid the Early Bird fee? No I asked the people ahead of us in line and they had not paid the extra $25 per ticket per flight. I also asked some of the people in the A line and they had not purchased the Early Bird option. Evaluation: do not spend the extra $25 - it is a total waste of money.

While traveling from Mexico to SAT my wife and I decided to give Southwest our first try we travel about 3 to 4 times out of DSM and we had never used your services. The flight was delayed about an hour because of some issues with landing at the prior airport once we boarded the plane the captain apologized for the inconvenience I wasn't aware of the seating process either but yet happy to be able to seat anywhere in the airplane the 3 flight attendants were extremely attentive with my two children they offered a lid for my sons cup so he wouldn't spill his juice all over his homework. They made us feel like they cared about us and they seem happy to be there. When one of the flight attendants realized we were a military family she offered to pay for our drinks. something not one other airline had ever done. Overall it was a very pleasant flight.

Took a flight from Southwest last week to Las Vegas. Upon trying to return home from Las Vegas my flight was canceled because of equipment problems. There were no other connecting flights that day for my itinerary. As a result Southwest offered several alternatives. We stayed an additional night in Vegas as a result. This was paid for by Southwest. All transportation was supplied by Southwest to and from the hotel. This was first class service! My only peeve and it is a small one was that I had an "A" first on pass originally and my replaced flight the next day was a "B" category. The flight crew on all flights was excellent.

Traveled Buffalo - Tampa at end of January. First time flyer with SW. Purchased early bird check-in in a bid to protect a better boarding position (and overhead bin space). Was assigned mid-A group so did get the seat location and bin space I was after. The entire boarding process is just a bit too odd for my liking with numbered posts and suspicious-looking 'post squatters.' I didn't need a calculator to know there were some queue jumpers at least within the 'A' group. Seating is just ok I thought the pitch was a bit tighter than the 32" advertised and while I got the seat location I wanted I ended up with a group 'C' middle-seat'r who felt entitled to both armrests and wasn't exactly on the lean side. The in-flight service was fine the aircraft new and bright the flight crew fairly amenable and the flight left and arrived on time. Just can't get past the boarding system though. It just seems too cattle-roundup oriented.

I flew from Richmond to Fort Myers by way of Atlanta. I was boarded and the problems began. Plane was supposed to leave at 4.25. After 30 minutes of waiting they told the passengers that an outside compartment was stuck open. Had to call maintenance in. Over an hour delay we took off. I asked flight attendant about my transfer in Atlanta she snipped back check at the gate. Got to the gate to find out my connecting plane was already boarding. Went to board and was told my ticket was not good. Got out of line and went to try to resolve this issue. They had changed my flight to the next day. Finally got it straight. Asked about luggage they said no problem it would be on the plane with me. I was the last to board and a day later still no luggage. Very disappointed.