Saudi Arabian Airlines

My flight was on 19th February SV 755 Business Class aircraft Airbus 330-300 from HYD-JED. This time the plane was in good condition and the seat was quite comfortable and newly designed love the re-imagined seat. Firstly dates and Gahwa was served as a Saudi tradition after the takeoff menu was given in which we could select our preferable meal. The food was good the cabin crew were friendly but the Inflight entertainment was not working as I said to the crew members they said they were trying their best and after 2 hours the flight entertainment started working. Overall enjoyed my flight and looking forward in flying with this airline again.

Flew JED-MNL on February 5 2015. First time after many years. Heard feedback that service is now better but didn't really feel that. Also heard that planes traveling to and from Manila have been replaced with new ones since January 2015. The one I boarded on doesn't fit the description of "new". Departure from Jeddah on time arrival in Manila 10 minutes earlier than scheduled. Only two meals for a 10-hour non-stop flight. Was really hungry by the time the second meal came 8 hours after the first. Both meals are just very ordinary. Entertainment is ok but still far from EK and Cathay Pacific.

JED-RYD and RYD-KUW economy. The downside is the ground service. Long lines for check in even to just leave your bags if you checked in online. Boarding chaos no priority. Once on board all good nice and new comfortable planes nice FA. Always a full meal even on a 1 hour flight. Bags on belt fast all flights on time.

Flew BLR-JED with a stop at Riyadh. It was not fully occupied. The cabin crew were very friendly. Refreshing tissues were distributed before push back and before landing. After take off juice service started. Later there was a lunch service. Between Riyadh and Jeddah they gave sandwiches and juice. It was an 7hr flight.

Flew from Riyadh to London and then London to Riyadh on SV104 two days later. Comments count for both flights. Had a row in front of the emergency exit (45C) and wanted to sleep asap. Got bumped from the back by staff 6 times with their bodies or trolleys and was woken up each time! Eventually gave up on the sleep as I was too frustrated. Staff seemed more obsessed with themselves than interested in the passengers. An old lady was trying to close the overhead compartment while a hostess was watching and didn't help until asked by the passenger. Overall passengers were allowed to leave their seats baggage was allowed to be improperly stored or left in the aisle. Staff did not exude any semblance of control or organisation.

Flew JED-BLR. It was a pleasant flight.It was around 7hr journey with a stop at RUH. The aircraft was a new Airbus 330-300. They gave newspapers and headset but there was no PTV. Cabin crew were not that friendly. Refreshing towels were distributed before push back and before landing. Flight was exactly on time and full. Seat was excellent.

Travelled earlier this week with family and 2 kids from Mumbai-RUH-LHR. It was a nightmarish experience. Firstly the Mumbai-Riyadh (SV749) flight was delayed 2 hours (with no prior information). Mumbai staff tried to help but limited in their actions. Due to delay we missed our connecting Riyadh-LHR flight (SV117). Was forced to wait for 12 hrs at Riyadh Airport. No lounge access no upgrade and to top an absolutely rude behaviour from airline and airport staff. I will avoid flying in future.

Jeddah - JNB SV447 12/12/15. Flight was overbooked and crew were searching for any place they could fit passengers. I had my child seated next to me as I paid for her seat. 1 of the crew insisted she was an infant and that we reproduce a boarding pass as he wanted to seat someone in her seat. To my dismay the seats leg rests were broken. I had to ask 3 attendants for blankets it took over an hour of waiting before I was given a blanket. I have travelled numerous times with Saudi this was my worst experience!

SV 038 on November 15 SV 560 on November 16 2014. Great service food and all around experience. The check in staff at Dulles Airport were very nice and moved me to a better seat. There were ample blankets and pillows. The food was far superior to other airlines. I really appreciated the lotions and skin fresheners in the bathrooms.

RUH to LHR SV117 16/10. We left 15 minutes late and landed 1 hour late with only a smile as an answer as to why. Food no taste or texture. Entertainment genre all the same. We flew through about 1.5 hours of turbulence the captain put the seat belt sign on but most ignored it and the crew carried on serving drinks - not ideal carrying a hot drink when the aircraft is bouncing around.