SAS Scandinavian

Not Verified | Tokyo to Copenhagen. They announced before the meal that we have choice either fish or chicken, but they put the chicken dish straight to everyone without asking our choice. I asked cabin staff if they have fish as I’m pescatarian, he gave me a fish meal then said “you are lucky.” Beverage and snacks aren’t free, first time ever for long distance flight. One meal on 10hr flight. Entertainment screen was stuck for half of the flight. Honestly, I bought return ticket but I think I’m gonna buy a new ticket for the return with another company. The worst of the worst.

✅ Trip Verified | Stockholm to Frankfurt. Unfortunately SAS and its hub Arlanda airport get only worse. Regarding check-in, long a problem spot for SAS/Star Alliance at Arlanda Terminal 5, it is clear that throughput far exceeds the capacity of the staff/facilities to move customers through. For Star Alliance flights the presence of the self-drop counters continues to serve no function, as they cannot be used for transfers conducted by partner airlines. (Why? A mystery). This yields a situation where 7-8 counters are backed up with a 30 minutes+ queue, bag drop off queues are blended with check-in queues, and self drop off queues stand essentially empty as the system itself precludes their use. This combination provides a tremendous delay. A 5 minute process becomes 40+ owing to poor management and poor implementation of SAS resources, yielding great frustration with SAS and Star Alliance, particularly ironic given how utterly smoothly SAS-partner Lufthansa’s hubs are run. SAS/Arlanda have some serious benchmarking and reorganization to do. How can it be, after so many years, that the situation seems only to get worse, rather than better?

✅ Trip Verified | Stockholm to Copenhagen. My family and I were treated unfairly upon on this flight. We purchased 4 SAS Plus tickets but when we boarded the plane, we were shocked to learn that 3 of us were assigned to one row while other SAS Plus passengers in front of us, beside us and for several rows behind us received an empty seat in between two seats. The seating reassignment was essentially a downgrade because of overbooking without any compensation. When we checked-in, we were asked by the staff at the check-in counter whether or not we wanted to take the earlier flight. Since we made arrangements to meet our tour guide later, we did not agree and politely refused. The staff was then on the phone for several minutes before being able to print our boarding passes. We were not told of the change in seating arrangement and only found out on the plane. Being the only family onboard the plane that received this treatment, it felt as though we were treated unfairly because we were travelling as a family and was a traumatic experience for us. After emailing SAS customer service, all we received was an apology. We will never be flying SAS again and will not recommend the airlines to anyone.

✅ Trip Verified | Copenhagen to London. Checked in 2 bags, 1 arrived other did not. I was told it might arrive on the next flight. But no reference number was given initially by GBS at London and the contact details give of SAS were wrong, even though they were printed on a SAS letterhead. It took us 12 hours to manage to speak to some one at the airline in Denmark and they said they dont handle lost baggage. On the 3rd day we returned to CPH with one bag and the other not to be found. Finally some one from the airline spoke and said it might get found might not and that the airline is more concerned about getting people on the planes on time rather than find lost baggage. He also said we cannot contact anyone from the airline and they will only contact us. Im left helpless with no clue about baggage and I've written to the airline on the feedback email ID but no response, even no response after posting on there twitter. I have not seen such poor service in any sector in any airline in any country.

✅ Trip Verified | London to Bodo via Oslo. We had a terrible experience with SAS and will never fly with them again. SAS had the opportunity to make things right, but they flat-out refused to help us. They are far and away the worst company we have ever dealt with, and have the worst customer service imaginable. Unless you enjoy being ripped-off, deceived, cheated by travel companies, avoid SAS at all costs!

✅ Trip Verified | Athens to Copenhagen via Stockholm. More expensive than Norwegian and no better. Booking: English language site is old and not mobile friendly, exposing what looks like the SAP portal. No mobile boarding pass and very confusing sms messages before takeoff (asking me to buy luggage even though I had booked some) Some groundstaff was less than helpful. Previously had bad experience with their phone center as well. In flight: Pretends to be a fancy airline but only serves coffee in flight, offers food for purchase, plane had USB ports for charging and seats were ok. WiFi only for more expensive tickets. Staff: Hit and miss with more miss. Often unfriendly and unhelpful making sure you understand that they think your dumb for asking. But if you ask enough people you’ll find someone that is nice enough to help. I now pay up to 150€ more for the same route to avoid them. Mostly they are more expensive than alternatives anyway though.

✅ Trip Verified | Flew Helsinki to Manchester via Stockholm with SAS Scandinavian. First flight was delayed by 25 minutes with no explanation. Second flight also delayed for 70 minutes. Actually been waiting 90 minutes so far at Stockholm with no explanation or update on delay. First and last time using this airline. A complete shambles.

✅ Trip Verified | London to Hong Kong via Stockholm. After multiples flights and horrible experiences with several SAS staff and no food or water, we arrived at our final destination with nearly 11hrs of accumulated delay, only to be told 'Sorry'! They did not even bother asking us what the impact of this had been at our end. I missed the key business meeting for which I was making that trip to Hong Kong while my partner missed a family member who was in Hong Kong for just a few hours before flying back to the US. They have not seen each others in over 2 years! SAS customer care team responses following the incident were in complete disregard of the most basic standards of customer service and reach a level of unprofessionalism that I have not seen in a very long time.

✅ Trip Verified | Newark to Copenhagen via Stockholm. We were pleasantly surprised by this airline. It was our first time flying with SAS and our experience was very good. The flight to Copenhagen was non-stop, which was one of the determining factors in choosing SAS. The flight back went through Stockholm, with a short layover. Both the flight from the US to Copenhagen, and back to the US were exactly on time - no delays. Check in and baggage check went smoothly with no problems. In-flight service was great, all flight attendants were friendly. We found the food to be tasty and the meal service was very good. The seats on the A330 were roomy and comfortable. The seats on the commuter A320 (from Copenhagen to Stockholm) were surprisingly roomy - they were scaled down and not as "cushy" as other 320s, but that scaling down gave us extra leg room. And let me mention again that the flights left on time and arrived on time or 5 minutes early. We will definitely fly this airline again if the opportunity arises.

✅ Trip Verified | Athens to Oslo. Very poor service. Practically SAS is a low cost carrier. Very limited space for your legs, they don't serve even water for free and with the new policy you don't have any free bag. This is not indicated when you buy your ticket or issue your boarding pass. In most of the airports (eg. CPH, ATH) they have very poor service, don't accept bags earlier than two hours and have very few check in counters (long lines). Try to avoid as much as possible, carriers like Norwegian are far better.