| The tickets were averagely priced, but I thought I will try SAS airlines, I have flown before always Lufthansa, but I wanted to try different airlines for a change. I originally flew from Vienna, with connecting flight from Copenhagen to Chicago via SAS. I checked in online before boarding, and everything looked ok, but when I got to Copenhagen and wanted to check on my flight as I had an almost 7-hour layover, I had to check in again. I went to the SAS customer service desk to get boarding passes and to ask for their lounge as I paid for it. They told me, the luggage was ticketed wrong, but they will fix it and put it on the right flight. Took the numbers of my tickets, seen photos of my luggage (thank God I took them before leaving) and she reassured me, they will be on the flight with me. Came to Chicago and only 2 out of my 3 bags arrived (it was me and 2 kids, so one bag for each). I went to the SAS luggage claim which was Wednesday, and they told me I should get it most likely by Friday. Well, Friday came, I received a notification that the flight with my luggage landed, but that was the last of it. I called Saturday, but nobody was there. I called the 800 number, but they were less than helpful, and the guy even hung up on me, when I tried to find a different number on how to contact them. I mean, they have flights on Saturday as well, so if the customer service does not operate in the airport on Saturday, where the people claim their luggage if lost? So, I rather stick with Lufthansa, but for sure I will not fly again with SAS. Recommendation: if you have a connecting flight, make sure you go to customer service with your luggage even if you already checked in online, do not go to the Self-help Kiosks and make sure your tags have the final destination on it. It should save you a lot of headaches.