SAS Scandinavian

Not Verified | SAS broke my suitcase upon arrival with missing wheel. I went to report it and received the tracking paperwork. I submitted it in time with a picture (it was in such poor condition). They still wanted me to go to a luggage shop to get a certificate of non-repair. They sent me to Samsonite in Gothenburg. When I got there, they said they can't help me unless I previously had a Samsonite. I gave up as I have to keep traveling. Sweden has no trash cans anywhere to leave this broken suitcase so I had to beg them to dispose of it for me. SAS is a horrible company and I will never fly with them again.

Not Verified | They changed paid for seats and say they have the right to do that without a seat refund. Wanted to take a tablet and asked for cup of water. Gave me a bottle then said 35 kroner. Most airlines will give you a sip of water to take a tablet for free.

✅ Trip Verified | First delayed departure because no paper comes from the loading. Should be pretty routine! Have previously been informed that connection is delayed. During the flight between Gothenburg and Arlanda, it is further delayed and arrival is now 2:45 hours late for a total travel time of 4. SAS generously offers SEK 75, which is enough for basically nothing. I ask how connection with the airport bus works and get the answer that it is not SAS's problem. They drive between airports only. Taxi cannot be booked because it is full. | Först försenat iväg för det inte kommer något papper från lastningen. Borde vara ganska rutinmässigt! Har tidigare fått besked att anslutning är försenad. Under flight mellan Göteborg och Arlanda blir det ytterligare försenat och ankomst nu 2:45 tim sent på en total restid på 4. SAS bjuder generöst på 75 kr vilket räcker till i princip inget. Jag frågar om hur anslutning med flygbuss fungerar och får till svar att det är inte SAS problem. Dom kör mellan flygplatser bara. Taxi går inte att boka för det är fullt.

✅ Trip Verified | Flight delayed by 1 hour. Gate changed. No information given, boards at airport simply updated. Some passengers noticed. Some didn’t. No apology given. Boarding commenced only to find aircraft not ready. Waited in bridge to aircraft. Finally allowed on board. No welcome, air stewardesses on phone/looking other way - disinterested. No assistance or encouragement given to speed boarding. Plane badly cleaned with crumbs all over seats and on floor. Area around base of seats filthy. Looks as if it never has been cleaned.

Not Verified | They cancelled my flight home and never notified me. I go to check ticket time to verify my plans and they shortened my trip by a day. Only options less than a week out are thousands of dollars. I would never recommend them, they have ruined my vacation and I can’t begin to say all the horrible things I want to about this business practice. It is absolutely unacceptable.

Not Verified | They are rude, the food they served was absolutely horrible so bring a sandwich. You buy an expensive ticket and they don't provide free Wi-Fi like most other companies do. Don't pay regular price but wait for the tickets to go on sale. Don't trust their phone representatives to give you correct information because they won't. This airline is so bad that it's a given their prices will drop so they will get sold. Not willing to help seniors, in this case my 80 year old mother. Travel with a different company. Last time I will ever travel or recommend this airline

Not Verified | I travel a lot for business as well as pleasure. I've used most airlines but never been treated like I was with SAS. I pay extra for food but don't bother, it wasn't an upgrade. The seat wasn't nearly as comfortable as with other companies. I will never travel with SAS ever again. Way too overpriced for what you get.

✅ Trip Verified | Rude staff, slow boarding, unable to offer a reasonable seat alternative despite several rows of free seats available. The second flight in 2 days with SAS - the outbound flight to Paris via Copenhagen was terrible - SAS plus serving food that looked like a wet towel serviette in a plastic bag.. polar roll or something like that.. and the connection was terrible and closed early leading me to have to buy a new ticket with another airline after dealing with really unpleasant unhelpful SAS ground staff in Copenhagen - SAS rewarded me earlier with a gold card for life after 10 years of continued gold card status and it appears that loyalty and this stupid card mean or hold no value to this seriously problematic airline which has completely lost my confidence in them.

✅ Trip Verified | The rudeness after check in the lady weigh my carry on bag and was fine but come to the boarding I had a down big down jacket coming from frost temps and going back to dc 22C he threatened me I had to pay over 100 dollars I took out the jacket and said it will be the same if I have a jacket on. I suddenly asked for my I’d even given I’d on 3 check points to get to plane he should try to deescalate and show some hospitality. On flight back food was really something else, poor quality band bread was dry. Snacks on board pricy and entertainment was older movies nothing new. Picking up my luggage it was removed from carousel due to long line in customs I pulled my suitcase and could feel it was sinking in the shell was busted in. Staff with a SAS brief case look and took a photo suddenly tell me I have to do the paperwork online despite it says you have to do in airport if available. I left airport and tried multiple time and finally called and the ask me to come back to airport after I was back and forth, even called airline company and got the run around I gave up because the keep telling me I was out of time. 7 days had passed despite phone calls and error messages on the filing screen. I can’t recommend this airline.

✅ Trip Verified | Decent experience. On time flights. But zero entertainment and only free beverage is tea or coffee. Didn’t realize it had become such a budget type airline.