✅ Trip Verified
| I have been a loyal SAS premium passenger and Star Alliance (UA 1K) member since 1995. I bought a business class ticket on February 7th for an SAS flight LHR - ORD on May 21st. SAS didn't cancel the flight until the llast minute, (May 17th for a May 21st flight ). I immediately asked for a full refund. From the start of the pandemic SAS had been contacting me about "uncertainties" for my flight and offering me a voucher. I always declined. When they finally cancelled the flight, I immediately requested a full refund as per EU law. But instead of a refund, SAS offers for a voucher became much more frequent. I always declined these. Then suddenly SAS went quiet until August. I called once or twice in between to remind them that I was still expecting a refund. They always told me that they were "working hard" In August (still no refund), offers of a voucher began again in earnest. I called SAS once again to remind them again that I was still expecting a refund. I finally received notice on September 4th from SAS that the refund is being issued - 6 months after the ticket was issued and 3 months after the flight was cancelled. Why did SAS delay like this? I had similar longhaul bookings on BA, Air France, KLM,Swissair, Lufthansa, and ANA and I had shorthaul bookings on BA and Easyjet. All these were cancelled by the airlines too, but refunds were issued promptly. SAS was shameless with its constant voucher proposals. SAS was shameless in claiming that they were "working hard" to manage refunds. SAS has lost the loyalty of this premium passenger for good. I will now make every effort to avoid SAS and to fly alternatives wherever possible.