Rex Airlines

✅ Trip Verified | Aircraft pretty old but its well maintained and the service is really good. First time flying with rex and got wonderful crew that took care of me and my buddy on business class. Alex the crew manager was very attentive, friendly and ensure we have the wonderful experience on Rex. What i like about rex is they are unique and the beef pie was really good. Highly recommend for flyers to have an option to fly domestically. Price is a reasonable one as well. Will definitely fly with Rex again in the future.

Not Verified | My flight was cancelled on jetstar and they couldn't get me home for 4 days. Rex got me on a flight the next day for 1/3 price of jetstar. I am forever grateful. Free drink and snack and less hassle / more friendly than other companies. The staff are friendly and the service is excellent. I have not had any issues with this airline.

✅ Trip Verified | REX does bring its heart back into the country. I have completed 7 flights with REX all on board the 737, and I their level of service leaves the other two major airlines for dead. The staff are genuine, engaging, and take the time to talk to you, regardless of class. I have flown majority in Economy. The great true blue hospitality on board, great fares, included bags is why I keep going back. I have only flown them between Melbourne to Sydney or Sydney to Brisbane (or reverse). I just wish they connected Sydney to Adelaide.

✅ Trip Verified | Best ground and cabin service I have experienced in many years of flying. Staff are friendly and great communicators. I flew in difficult conditions from Sydney to Brisbane - pouring rain and Sydney flooding and returned in high winds and the closure of all but one runway. The staff can’t control the weather but they are efficient and effective. They are very well trained and behaved like real people and not automatons! I will choose REX over the others now. I wonder if the others are just too big to be good at what they do? Well done to all REX staff

✅ Trip Verified | Sydney to Melbourne. This was the first time my family have flown Rex and we are extremely impressed. Booking online was easy and bag check in was a breeze so quick and easy. The flight on time and smooth flight, the plane was clean and comfortable but the stand out was the team obviously Rex has a great culture of customer service “Good old customer service” so refreshing, they really care. We will definitely be flying Rex in the future. Some price as the discount airlines but real customer service

✅ Trip Verified | My return trip to Melbourne was excellent, both ways. The staff are genuinely friendly and helpful. No delays on the trip to Melbourne but there was on the trip to Brisbane. There was a technical malfunction with getting food onto the plane. Passengers were kept informed. It was great to see all staff hands on deck doing their best to get the trolleys loaded. One woman had three kids who were clearly becoming rowdy and impatient. Staff got her to the front of the queue and boarded after those needing assistance. Great service all round.

✅ Trip Verified | Rex Airlines were excellent to deal with the whole way through. From the first booking, cancelled due to covid, then using the credit to rebook this time. There were no flight time changes or flight cancellations from them. The staff at the counter showed us how to process the check in- our first time with Rex. All the staff were happy, obliging and friendly from check in, to in flight. We will definitely use them again tripping between Melbourne and the GC. It was a pleasant surprise. Thanks Rex.

Not Verified | Just want to congratulate all of the staff from the gate to the crew on ZL309, Brisbane-Sydney, 9th June. You made a very stressful morning at Brisbane Domestic so much better. Each time I fly with you it just keeps getting better and better! You are showing the others how flying should be done.

✅ Trip Verified | I boarded my flight in the morning 9.30 am for Regional Express heading to Melbourne. Plane was full we were on the runaway and the Pilot announced an issue with the engine. We had to wait on board for half n hour and then they announced we all had to get off the aircraft. We were waiting 2hrs and then told we have to keep waiting and then we had to get another flight with another airline (at our own cost) or wait till 8.30 at night for the next flight. Im still waiting for my refund 7 weeks later. They were rude and unhelpful and I’ll never fly with them again!

Not Verified | I just wanted to give REX the biggest of compliments. Not only was it easy to book a last minute flight (no fault to my own. Virgin cancelled my flight and would only put me on a flight tomorrow morning) but your customer service and being upgraded because of my terrible experience with flying recently was greatly and amazingly appreciated! Your check in staff started this with moving my seat to front on economy while your staff at the gate upgraded to me to business class. I can only say thank you from the bottom of my heart for an amazing first experience with Rex. You will now always be a choice in my flights moving forward! Thank you to Justin (I believe was the cabin staff lead) not only did he provide an amazing experience but all your cabin staff were friendly and amazing!