Rex Airlines

✅ Trip Verified | Took a trip recently travelling from Sydney to Melbourne on Rex Airlines new intercity jet service. It was a chance to test out their new service having many years ago flown on a regional flight to a country NSW town. A couple of standouts were immediately obvious starting with the check in staff and process at Terminal 2 in Sydney. Not only were the kiosks easy to use for check in but on proceeding to the desk for bag drop the staff were very friendly and helpful. On board the planes have good legroom and it was nice, although a short flight to at least get a snack and cup of coffee. Then on the return leg had to change my flight to an earlier time and again the service stood out. The call centre reservations staff member was delightful. There was no robot at the end of the phone and they cared about helping make changes. Everything about the experience really was good old fashioned country service with a smile. It really sets them apart from their competitors.

Not Verified |   I inadvertently booked a flight for tomorrow when I was actually running late for my flight today. This situation could have been a travel nightmare, but the amazing girls at Rex Airlines turned it into a heartwarming story of kindness and exceptional service. Upon realizing my mistake and lateness, the girls from Rex Airlines went above and beyond to assist me. Without any hesitations or fees, they changed my flight to the same day, ensuring I could make it to my destination without any additional hassle. This act of flexibility and understanding was a first in my 53 years of flying experience, and it left a lasting impression on me. What truly stood out was not just their efficiency but also their warmth and sense of humor. Despite the late hour, the girls maintained a cheerful demeanor, even sharing a few light-hearted jokes to ease the situation. Their genuine care and friendliness made the entire experience delightful and heartwarming. Moreover, the comfort of the planes and the exceptional service from the entire staff further elevated my journey with Rex Airlines. The level of care and attention to detail demonstrated by the staff was truly commendable and made me feel valued as a passenger. Rex Airlines will be my preferred choice for all my future travels. The exceptional service, comfortable planes, and amazing staff have won me over completely. Thank you, Rex Airlines, for turning what could have been a stressful situation into a memorable and delightful experience. In conclusion, I wholeheartedly recommend Rex Airlines to anyone seeking a top-notch travel experience.

✅ Trip Verified | Boarding not regulated, people boarding from the front having to cross those boarding from the back. It would be simple I believe to set up a process by seat numbers to avoid this type of shamble.

Not Verified | Recently we flew to Sydney from Brisbane and back to Brisbane after going on a cruise. The travel agent booked us on Rex, we were a bit unsure about it knowing that Rex was predominantly a regional airline. But we have now found our new 1st choice airline, everything about the airline is top notch from the early notifications to pleasant and helpful staff at the luggage check in. The staff just can’t do enough to ensure your trip is smooth and enjoyable their new 737-800 jets are spacious and comfortable, you don’t feel like you’re being herded onto a cattle truck. The departure time was on time and arrived on time at the other end. Their slogan is our heart is in the country and it just feels like good old country hospitality. Keep up the good work guys, you give the other big airlines a run for their money.

Not Verified | Have to praise Regional Express (Rex) on their amazing customer service with both their ground and flight staff! It was so nice to be met by smiling faces, polite (even with a sense of humour!). I was also lucky enough to get an upgrade to a seat with extra legroom. After having absolutely dismal service recently from Jetstar and Qantas, it was nice to know that Customer Service from an airline still exists. Thanks Rex!

✅ Trip Verified | Absolutely love this airline! The best airline in Australia, I dare say. Ground staff are extremely helpful and nice, and flight attendants are just lovely: they will do anything to make sure you feel appreciated and welcomed onboard. Their customer service is also exceptional.

Not Verified | First time flying Rex and won't be the last. Reliable, on time, comfortable, great price that includes baggage and an in-flight snack but most of all exceptional service. Sean in Adelaide went above and beyond to welcome everyone and help wherever possible. All staff were friendly and helpful. Best experience flying out of Adelaide in a while and will definitely fly with them whenever I travel interstate. Highly recommend.

Not Verified | Both flights on time. Easy online checkin and friendly customer services. We bid to upgrade on both flights and received our upgrades. Disappointing that we could not enter the lounge for a coffee but it is in the T&C so what do you do! Clean aircraft and efficient service. We would definitely consider Rex again.

✅ Trip Verified |  I have been flying rex for a while. They offer an option to bid for upgrade to business which up until recently included access to the lounge at Sydney. But apparently it no longer includes that, but they fail to mention this in the advertisements they email you. When I found out I asked to cancel my upgrade bid and was refused saying I should have read small print Terms and Conditions. Changing the product, not telling people about it, and refusing to do anything about it is really disappointing. The airline itself is normally fine, but how poor the support was in this experience worries me alot.

✅ Trip Verified | First time my wife and I have flown with Rex Airlines. The Rex Airlines lounge in Sydney is very pleasant. The flight was on time and the Cabin Crew were first class and service was excellent. We will definitely fly with Rex Airlines again. Highly recommended. Hopefully, they will open a lounge in Brisbane soon.