Qatar Airways

FCO-DOH-BKK and vice versa. Finally a new hub but after I've traveled this month with LH AF and BA I had a lot of expectations. No meal menu on 3 of 4 flights. On the 6 hours night flight the second meal was served very early (more than 2 hours before the landing) so no one was able to rest.

SGN-DOH-NBO on 14 June 2014. Metal was A330-200 and A320 respectively. Both flights on time. Lounge access granted in SGN and DOH due to my status card to the airline. Got the seat I wanted and when on board I got assistance by FA to remove intruders encroaching my row. Opportunity to flat out on both sectors. A dinner served after midnight was of poor quality (warm snack) but edible. Champagne offered in economy class upon request. Staff alert and welcoming. New airport in Hamad Doha is still a mess too many staff that don't know how to help lots of bottlenecks too few toilets too few lounges (many pax denied access due to fully crowded lounges). Those denied were given “gift-vouchers” which force them to queue up for long time to actually get them. Many regional flights and “small destinations like NBO are still not accessed directly by gates but require the usual awful humiliating imprisoning bus-rides. QR are still delivering FA and ground staff are world class. However the food quality is sliding a bit and the concept on board could need some refreshing. No choice on beers. Wines are acceptable and provide 4 choices plus champagne on some sectors.

Six of us took the segment from Singapore to Doha followed by Doha to Sao Paulo. The 787 that flew us from Singapore to Doha was brand new and very comfortable. The long flight from Doha to Sao Paulo was comfortable too. The flight didn't feel long as we were sleeping quite comfortably and there were lots of TV programs/movies to tie us through. Much more comfortable than we thought. Both flights have USB charging point so you can charge phones/laptops. Crews were friendly. The seat that I was on (Doha-Sao Paulo) had faulty inclination though it couldn't sit straight. Would be good if such defects were rectified prior to the long flight as I could not sit upright during take off and the stewardess thought that I didn't follow the instruction.

KIX-DOH-DXB. Truly a 5-star experience even in economy. Excellent fare. On KIX-DOH leg with 330 Airbus wide seats plenty of leg room. Two complete delicious meals with choice on flight departing 11 pm arriving 4.30 am. Friendly hard-working cabin attendants Nice amenity bag excellent variety of seat-back entertainment. On DOH- DXB leg with 321 Airbus served breakfast on one-hour flight. New Doha airport was not ready so experienced "unique" bus transfers from and to aircraft in the middle of the desert-handled efficiently.

Degrading the Business Class experience at the new airport in Doha and Business Class passengers will no longer have automatic access to lounges at departure and transfer - I know of no other airline doing this. Under the old regime Business Class passengers regardless of their loyalty status benefited from a separate terminal that provided a very good seating area separate check in and boarding facilities. At the new airport this is currently not available and no lounge access to all Business Class passengers. Lounge is only accessible if you are a gold or silver card holder even if you paid a full price business class ticket. They indicated however that you would be able to access the lounge by the way of paying an extra fee! Flight experience on the other hand was fine. Crew is very good. Entertainment systems breaks down and needs to be restarted. New seats are very good too.

QR006 from London to Doha then onward to Amritsar (India). Flight from Heathrow was poor. An old airbus A330-200. The seat pitch was bad. Not comfortable. The IFE was ancient. The control was fixed in the arm rest so navigation was hard and you had to press it hard a few times in order for it to function. The Hollywood selection was good but the world cinema choices were poor. The food was exactly the same as I had 2 years before on the very same flight. It was tasteless. The crew were good just did what they had to. The flight from Doha to Amritsar was much better on a new Airbus A321. IFE was faster and easier to use but same movies. Arrived on time in India. On the return the flight was overbooked at Amritsar and after much confusion was put on Air India which was surprisingly better than Qatar Airways.

Business class pax travelling from Perth to Madrid 1st June. Check in smooth and efficient lounge at Perth good. Boarded flight and welcomed by crew. Pre takeoff drinks supplied during flight Perth sector crew executed duties well although robotic and little interaction with pax until a smile before landing at Doha. Food was good wine list selection excellent and well presented. On landing at Hamad international what a disappointment after all the delays in the opening of facility. Doha to Madrid what a difference in the crew the service was excellent as the first leg but much sharper and the interaction by the crew with the pax was excellent. Coming from a hospitality background I would want this crew working for me menu choices good and wine list choices good our thanks to the crew for making this sector a very pleasant experience.

Singapore-Athens via Doha return. Mix of aircraft 777-300er and A330-200 outbound returning on A320 and 787. Night flight out of SIN so slept most of the way. Morning flight to Athens. Not a fan of the old A330 seat but overall no major issues. Return journey was evening departure from Athens on the 320. More like a regional biz seat and feels a little cramped. Seems to be too smaller plane for a 5 hour sector IMO. This was followed by the 787 which is fantastic in every sense. Again a night flight - Slept very well and look forward to being on this plane again in the summer. New airport both ways - Will be a big improvement when ready but why it has opened with 1 pathetic lounge I really don't understand. I travelled with a colleague who was flying Qatar for the first time I doubt he will fly them again because of the airport experience. Really was a major let down.

LHR-CMB-LHR. All flights (4 sectors) delayed. Ran for first connection and made it. Return got to gate and aircraft still boarding but told I was disconnected as baggage would not make it. 6 hour wait as next LHR flight also delayed. Connection time was 50 minutes on ticket yet told unless 40 minutes free cannot make connection. Why sell a ticket leaving a 10 minute space to make a connection. New airport too big and had to run 1/2 mile at least to get to next flight. Rude ground staff who have no idea how the new terminal works. On board no printed menu menu on screen not available for 4 flights taken small portions of food and plastic cutlery paper cups no wow factor in any way. Cabin crew polite and did try and entertainment good. cloth hot towels no overnight shades/toothbrush. I will not fly this airline again.

I flew 2 sectors in business - Jo'berg to Doha on the new 787 and Doha to Madrid on the older 777. Seat configuration is different but good on both - flat beds but more space on the 787. Both flights were delayed in departure - not so impressive. But the big letdown was the food! IT was (apart from KLM business) the worst business class food I have ever had! Stodgy unimaginative and dull. Service was odd - my post take-off drink was forgotten despite being written down and staff were surly and sullen.

Cape Town-Doha-New York and return: Excellent experience all-round. Charming and helpful cabin crew great entertainment (especially appreciate being able to view while landing). One point though: please don't run the menu for 45 minutes - 5 minutes will suffice! (Doha - CPT). Special mention of our stay over (courtesy Qatar) at Retaj Hotel Doha. Surprisingly fabulous hotel with great food added to our travel experience and even motivated plans to incorporate a visit to Doha which we had no idea was so beautiful on future travels.

Flew QR252 and QR9. (TBS via GYD - tech stop - via DOH) First leg was on an A320. I was in row 8 so had a nice amount of leg room. IFE was a little unresponsive but since the flights were short it wasn't a problem. Food was up to the usual QR standard and cabin crew were friendly and professional as usual. Second leg was an A333. had an aisle seat so leg space was restricted due to the IFE box under the seat in front. IFE kept sticking but since it was a night flight I slept most of the journey. Crew were friendly and professional as the usual standard. Catering was just OK on this leg. The new airport makes transiting a breeze.

Zurich to Doha and Doha to Narita on May 29-30. Was traveling with my wie and children (3 and 5). At the check-in we got the information that we can't access the lounge at the new Doha airport. For this reason we got a voucher which could be changed into vouchers at Doha airport. The flight from Zurich to Doha was one hour delayed. We didn't get any proper information. The departure time was shifted every 15 minutes. Once on board was surprised about the comfort in the cabin. The food and drinks were excellent. The service onboard was average. At Doha airport they were not really ready. Very long queue at the security check. Asked for business class fast track. Was not available. Then had to walk quite a long way for the connecting gate. We were flying from gate B1A. That meant we had to take a bus to the plane but first we had to wait outside for the bus. Once at the plane we had to wait outside again before we could enter. Flight was ok. Food again excellent and the service was better than from Zurich to Doha.

BUD-DOH-SGN on 28-29 May 2014. Aircraft's A321 and A330-200 respectively. All flights on time. No queues in any counters as there were plenty open. Ground staff in BUD were extremely attentive and co-operative and assisted me fully dealing with a luggage problem (my luggage only arrived to Hungary when I was due to depart after a weeks stay). WiFi not available. What was stunning was their excellent co-operation on this with the competing carrier TK. I was from BUD without demands upgraded from the cheapest possible economy ticket to business class to DOH. The cabin was almost full (10 seats of 12 taken) but service was top-notch despite I was initially not expected to be in the business class. Champagne has changed from Jackquart to Lanson. Food very good. Seats not lie flat but no much need to lie down on a day flight? Doha Hamad Airport is still in its infantry but service desks are all over the place to make up for faults. Arrived to be taken to the gates by the busses which was a first disappointment. The lounges are not fully operating: very few and crowded and short of meat-dishes showers and sparkling wine. WiFi is operating. DOH-SGN: Boarding directly from gate to aircraft ! A huge improvement from the old airport. Upgraded at gate despite aircraft was only 30% full. Champagne choice extended to include the Taittinger rose. Good food. Only 4 seats of 24 were occupied. FAs good though could have been a bit more observant/proactive. But they were all professional and comprehending. A pleasure to lie down on the seats.

JFK to DWC via DOH. Managed to get first row economy bulkhead seats for self and wife. Found myself sitting next to some sort of bodybuilder guy whose biceps extended over into my space. When they announced all pax on board we swiftly moved over to the centre three seats and took up aisle positions with the centre seat empty. Flight was decent but the IFE was abysmal. Poor choice of movies and entertainment. We were among the first to transit the new airport in Doha - thank goodness no more buses! Marked improvement over the existing airport. At JFK we got 5K miles extra because the Silver lounge was not ready yet but we used our HSBC Premier cards to get into the Oryx lounge. Decent service clean cabins and bathrooms maintained well. Food could do with an improvement and the IFE needs a complete overhaul.

On 4th May I flew from Melbourne to Manchester via Doha with Qatar Airways. Qatar Airways is affiliated with One World so lounge access is provided at Melbourne Airport by Qantas always a good way to start a long journey. The plane for the first sector was a brand new Boeing 777 and on a full flight I was pleasantly surprised by the amount of room in economy. I am 6ft 3in (189cms) and I could stretch out quite comfortably without touching the seat in front. I was sat in 23K. In flight entertainment was excellent with Premiere release movies and a host of documentaries to help while the hours away (all 14 hrs and 15 minutes for the first sector). Service and inflight catering was excellent with a good choice of food and regular water runs by the cabin crew. Landing in Doha was probably the only negative as the airport was packed and hectic. With a tight transit time of just 60 minutes I was fearing the worst but somehow it all seemed to happen and I made the connection. The second sector of 7hrs and 30 minutes was completed in an Airbus A330 which was notably smaller and older than the Boeing 777. However the service was on par and food and entertainment options again superior. All in all a pleasant experience for what is a gruelling distance to fly. Qatar Airways deserve the recognition and commendations they win on a regular basis. Highly recommended.

Qatar Airways provides commendable in-flight services particularly in their business/first cabins. The flight crews are always focused on service doing their utmost to ensure passenger comfort. Highlights of the airline are the newer aircraft and a strong focus on the aircraft interiors that maximize passenger comfort particularly the large overhead bins on their Boeing aircraft and newer Airbus fleet additions. Food on the flights in business is excellent with choices for breakfast indulgence (snack) and main meals with a broad selection of wines. Equally nice are the sleepwear provided on longer flights with the extra padding in the sleep covers for the business/first seats. While the in-flight experience is excellent the airline is facing challenges with the terminal and transit experience. Outside of Doha lounges were very limited although joining OneWorld has opened up many new lounges suitable for premium customers; unfortunately they face ground staff issues at several airports that frustrate during the boarding and deplaning process. The new airport in Doha their primary hub is open but facing considerable growing pains and still relies on buses for many airport transits. Coupled with insufficient lounge space particularly for their premium customers significantly compromises the overall trip experience and turns their new flagship airport in Doha to a frustrating experience that undermines the excellent in-flight service and value for the money in the competitive market of air travel.

25th April QR 905 MEL-DOH. 28th April QR 904 DOH-MEL. Very boring IFE. Food and staff were good. Value also good. Seats were bad and not comfortable at all.

London to Doha Boeing 787. Qatar Airways sets the standard for luxury business class with this airplane and it was the best experience I've had in many years. First class lounge at Heathrow Terminal was fantastic fabulous good great wines and nice staff. Onboard the airplane brilliant business class cabin and nice color scheme. I had a single window seats and truly private - better than most airlines first class. Meals served individually table style and food was good with a great selection of wines. Staff very efficient they don't smile much though but are courteous. The in flight entertainment had massive choice of movies and tv programs. Downside was arrival into Doha with long bus ride but the new airport is flagged to open this week and that will top this off as the best business class out there.

BOS-HKG via Philadelphia and Doha. When we arrived in Philadelphia we needed new boarding passes so went to the Qatar Airways counter for them. The attendant said that there was something wrong with our ticket boarding passes cannot be issued and only US Airways can fix the problem. She sent us to the US Airways counter without telling us what was the issue. We went over stood in line for 45 minutes waited for someone. Of course nothing was wrong. We went back to Qatar Airways for sure the issue had cleared and we were all set to board. We wasted over 90 minutes for no apparent reason. Philadelphia to Doha was delayed severely due to a bathroom issue. Doha Airport itself was small and messy with the new Hamad Airport opening 27 May it will probably get better. HKG-DOH with Cathay Pacific we were upgraded to Premium Economy free due to overbooking. The seat was very comfortable. The in flight entertainment system was more responsive compared to Qatar Airways. DOH-PHL I slept through most of the flight and my husband most of the flight. I don't recommend this airline unless you are flying business or first class where Qatar Airways actually value you.

JNB-DOH-BCN return. All flights on time early into JNB on return home. All flights on newish aircraft comfortable seats and nice meals. Staff on night flight were not present in the cabin as much as I would expect but the rest was nice and attentive. Doha airport was bearable and quite quick connections both ways but can't wait for their new airport to finally open. Didn't use the IFE myself but my partner was impressed and watched endless choice of movies.

AUH-DOH-LHR return. 90 minutes delay at DOH waiting for late connections/congestion. Things will improve with the new airport opening 27th May 2014. The pilot did apologize and water was passed around but it was very hot. It is hardly becoming a 5* airline to operate aircraft with defects that impact on passenger comfort. The system did not work for the safety video and a manual demonstration was provided which appeared hurried and rather perfunctory. Missed connections at DOH for myself and others and the horror of the Doha Airport transfer desk. Only the attendants on the first leg welcomed me onboard as a Gold Card holder.

1st time flying with Qatar. Flights were from Perth to Dusseldorf. The flight was OK food was enjoyable but the list of inflight movies where old and not that many. All announcements where done in both English and Arabic which get annoying especially the videos of the same safety procedures interrupting the in-flight entertainment. All flights were delayed some by over 1 hour which does not help with tight connections. Missed our flight from Berlin to Dusseldorf for which they took over an hour to get us on the next flight which we almost missed again. Lost our luggage as well at least it turned up the next day. Our return flights were also delayed. It may have been cheaper but Singapore Air does it best. Also Doha airport is not great at all.

As a frequent flier who travels on business on average of once a month I was rather disappointed to note the poor quality of the cabin crew on both legs of my recent Business Class flight onboard Qatar Airways. The crew were indifferent cold and impersonal. There was no initiative shown by the cabin crew no greetings upon boarding or as the meal was served no offer of newspapers or selection of reading materials service was inconsistent with the crew (with the exception of the inflight supervisor) unwilling to engage in conversation. I mentioned being hungry at 11pm for a 8.30pm flight departure and was rudely told the Captain had the seatbelt sign on. Dinner was finally served at 11.45pm. The plate service does not work as between the first pax being served and the last could take as long as an hour!! Too much time spent in the galley and not enough walking the aisle. Food was good but not fantastic. The inflight entertainment offered all the choices to be expected but the navigation was a little ungainly with the mouse like cursor. The seat was similar to other airlines offering a full flat product. Happy to note that Qatar still provided pyjamas and a small overnight bag which many other airlines have discontinued. Overall my disappointment with the cabin service overwhelms what positives I obtained from a good lounge in Doha and efficient check in service.

NBO-DOH-BUD on 19 May 2014. All flights on time. Check-in was done well - I had two tickets and 4 sectors in front of me – only the first 2 sectors were with Qatar Airways but they managed to issue all 4 boarding cards thus the last two sectors were with Turkish who are in Star-alliance. Also the luggage was checked through beyond Budapest –- a nice touch. First leg on A320 night flight load only 60% - thus offered 3 seats in a row. Nice touch is that they offered 3 options of dinners (instead of breakfast) thus the clock was 2 am. I had red-marinated sea-bass as 1st main-course and as there were plenty of food left as many were sleeping I had rice and chicken as a 2nd main-course. Staff were proactive and I was greeted by name again by at least 4 FAs. Wines in mini-bottles and of reasonable quality. DOH-BUD A321. Flight full except 1 seat next to me. I was greeted and respected as Privilege Club Gold Card holder. Morning flight with 3 options of hot food. I chose the vegetarian omelette. Champagne Jacquart upon request. Juices and coffee ad libitum. I was explained by the chief purser on QRs new booking system which make it possible to combine tickets and transfer luggage across airlines many sectors and different alliances. IFE good though my monitor froze an hour before landing.

CPT-DOH-MXP-DOH-CPT. Big surprise was QR122 MXP-DOH on A320-200 aircraft where the old uncomfortable seat have been replaced with lie-flat ones! Well done Qatar Airways being a six hours night flight it made a difference. DOH-CPT on new Boeing Dreamliner was a good one. Pity a technical glitch kept us on the tarmac in Johannesburg for an extra three hours with little said from the captain. Overall a positive experience with a competent and professional cabin crew.

MUC-CRK-MUC. Flight was very very good. In time good Entertainment system. Only point: I flew at night. I had to wait long until they served dinner and I could get a nap.

I flew on a connection from JFK-FCO-DOH-LHE. The ticket was a combination of Alitalia and Qatar. Excellent flight from JFK with Alitalia very impressed with their new business class. Of course when I arrived in Rome it was the traditional European lounge which was decent for a 3 hour layover. I have been flying Qatar for the past 6 years now. As soon as the flight was announced for boarding I didn't pay attention at that time Qatar airways ground staff came and assisted me to the aircraft with a very friendly attitude. The moment I entered the cabin they knew who I was and escorted me to my seat. The cabin manager then came introduced herself to me and thanked me for being their loyal Qatar Airways member. Throughout the flight the cabin crew were very friendly. 7 hours journey great food great hospitality. Landed at Doha Airport again separate terminals for First and Bus class passengers was treated very well and acknowledged by everyone for my membership status. Took a shower in the lounge and 2 hours later boarded for LHE. Again great service till LHE and enjoyed every minute of my flight. Etihad and Emirates should learn from Qatar Airways. Looking forward to their new Airport soon.

I flew 4 long flights with Qatar Airways. Their staff are friendly and helpful. The seats are comfortable and have enough leg-room. The food was tasty and more than enough. The entertainment on board is some of the best. Even the help at the airport was great we never worried about getting to the right place. Qatar even booked a hotel room for us at a 5 star hotel at no extra cost as we had a long stop-over in Doha. This was really great as we could have a shower to freshen up and have a quick rest in a comfortable bed. I will recommend Qatar Airways to anyone.

Flew from Doha - Hong Kong via airbus A330. I will definitely try to avoid this aircraft of Qatar the aircraft was an old one based on the looks and the seat was really uncomfortable. I sat on the pillow and blanket just to make it feel better. The inflight entertainment isn't as entertaining as before.

LHR-DOH-BKK-DOH-LHR. On the first flight there was a family consisting of husband wife and children all in business but with a number of maids and a baby in economy. During the flight the maids were constantly coming into the business section and squeezing between the seats and using the toilets. When I asked the cabin manager whether it was Qatar Airways’ policy to allow economy passengers to walk around the business cabin he said it was not but this particular passenger was listed on the manifest as a ‘VVIP’ which meant they could do nothing about it. At one level it was an excellent experience – the quality of the food in both the lounges (LHR and DOH) and on the aircraft was remarkable and the cabin crew were consistently friendly responsive and effective. The Boeing 777 seats were comfortable and the IFE varied and stimulating. All of the aircraft were clean and although one of them was getting old there were no signs of wear. Qatar Airways wants to sell itself as the ‘World’s 5-star airline’ but it must ensure that it behaves like one and not allow its VIPs to let their staff enjoy the business cabin without actually paying for it.

CDG-DOH-NRT return. Y class. QR deserves its five stars. FAs were always smiling very helpful and some of them truly friendly. Extra drinks I ordered were never forgotten. Food was above average for Y class. IFE is excellent with dozens of films and lots of languages to choose from. But I was most of all impressed by the DOH-NRT flights on B777-200: the planes were brand new seats very comfortable with good legroom the cabin is small and stylish for Y IFE perfect food very tasty from NRT and the crew largely Japanese were fantastic as well as the ground staff at NRT. Without doubt the best Y flight I made in many years. On the downside A340 were ageing organisation of meals was often weird (too short or kept for too long) temperature in the cabin was curiously always badly managed (too hot or too cold) and most of all Doha's airport is awfully crowed and dull. New airport will be a major improvement.

Very good service providing the price. Staff are very helpful and very attentive to any request you put to them. Entertainment was good but kept disconnecting / freezing during the flight but was always fixed. On our connecting flight from Doha to DXB the rear toilets were not in use and the door kept slamming open during the flight. Overall I would use Qatar again considering the price.

HBE-DOH First Class Airbus 320. Usual high quality afforded to me. Food and beverages very good staff attentive. Flight out personal DVD but limited films Flight back Personal TV with usual high selection of movies. Unfortunately on this route as its not popular you tend to get older planes.

We travel LHR-JNB or LHR-CPT regularly usually on Emirates British Airways or South African but this was our first time on Qatar travelling LHR-JNB via Doha. Online check-in was fine and worked well at LHR and the Premium Lounge at Heathrow is good with good service and decent food. LHR-DOH leg was on new Dreamliner and all-in-all pretty good. DOH-JNB leg was on a quite new Boeing 777. Service on both legs was very attentive and the food and drinks not bad if uninspiring and not as good as Emirates or SAA on the same LHR-JNB trip. Wine selection wasn't wide but acceptable. Seats were fine if a little narrower on the B777 and didn't fold into a completely flat bed which is disappointing and again not as good as Emirates but we did manage to sleep reasonably well. IFE was pretty good on all legs. Standards and aircraft on the return trips were the same but both departures from Doha were delayed; by 50 minutes on the return leg and by 55 minutes on the outbound 50 of which were spent sitting the tarmac. Doha airport is a mess with a quite long "luxury" bus trip from the Arrivals and the Premium Transfer Terminal. The Qatar lounge in the Premium Terminal at Doha is good if rather large and impersonal and Qatar use the Shongolo Lounge at JNB which is pretty good although a little in need of decoration at the far end near the windows. All-in-all Qatar was reasonably good and the flights were 30% cheaper than Emirates BA and SAA but we probably won't be flying with them again.

We flew last month from SIN-DOH-YUL sectors. It was a very long flight. The check-in at Changi airport was really smooth and the check in staff were really quick and helpful. The inflight meals and service were exceptional. Qatar Airways proves again and again why its a 5-star airline mostly due to their customer service cabin service and exceptional professionalism. The kids really loved the IFE inflight service and the caring staff. The transit at DOH was pretty quick and the next flight to YUL was a long one again. The cabin staff and the inflight service made our long journey a very relaxing one and enjoyable one. Hats off to Qatar airways staff. I would definitely fly Qatar airways again in the future.

Hong Kong - Madrid via Doha. Three of the planes were far too hot the food was dire especially the breakfasts each flight was delayed and changing planes in Doha airport is horrendous with incredibly long bus journeys to the terminals and then a madly cramped terminal to deal with. The air hostesses were mixed with two flights being fine but one flight having a very angry hostess. I'm going back to Air China Etihad and Emirates for long haul to Europe.

Flew with my family FRA-DOH then DOH-SIN two days later. We were travelling with our 7 month old baby. Check-in agent in FRA and DOH were both serious and seemed unhappy to have us at their counter. Both did not give any eye contact when they spoke to us. They were very much focused on assigning the seats for us and our baby. Also the food tray for one of our seats was not cleaned and had some food stains on it. But apart from this all else was excellent. They accommodated our 7 pieces of luggage FAs were attentive and were constantly present throughout the flight. Food was fantastic especially on the DOH-SIN leg. I couldn't get enough of their IFE (so much to choose from). Seats were very comfortable and on the FRA-DOH leg they ensured seats around us were free so that we have plenty of room for our baby. Can't say the same for our experience at DOH airport though. But will not comment about that here.

QR 240 IST-DOH and QR 844 DOH-KUL. Again Qatar changed our seats that we booked 4 months before. They separated 6 of us without any reason. Flight was delayed 30 minutes lunch service was very late. Doha airport was busy: they called for boarding went down to the ground floor the bus had still not come we have to wait 30 minutes in a small room with limited seating and without air conditioning. QR 844 use B777-3ER this flight was much better. Still no hot towel in the morning.

Stockholm - Doha - Nairobi - Doha - Stockholm. A very comfortable journey with great service on all flights. The leg between Stockholm and Doha was particularly good in one of the new Dreamliners with champagne being served in economy class to mention one of the many positive things.

KTM-DOH-FRA in March. Business Class. Very bad and unorganized crew on flight KTM-DOH. Took ages to serve a drink. Dinner service started as all passengers in economy had nearly finished. My choice was no longer available. Nearly all passengers upgraded from economy. Still recommend because of the really excellent crew on flight DOH-FRA and the high level of service received here. Angled lie flat seats only not very comfortable. Both flights delayed aircraft change from Dreamliner to old A330.

Phnom Penh - Nice. Service onboard is superb. Fine food great choice of movies and excellent service as a whole although when plane is full service tends to be slow. The problem with Qatar is the transfers in Doha. It is from another age and the new airport which was supposed to be finished by 2012 is not yet in service. Thus you have to climb stairs to get into the plane and have a 20 minute ride on the tarmac before getting to the lounge areas. Still one of the best flying experience of my life. Will fly again with them when they have their new airport ready.

QR905 MEL-DOH QR259 DOH-WAW QR184 VIE-DOH QR904 DOH-MEL. Flights between Doha and Warsaw and Vienna and Doha were good completely opposite to the longer haul. Midnight flight out of MEL thought I would be able to sleep for the first part - wrong. Hot meal served about 1.5 hrs into flight sometime before cabin lights turned off. Cabin crew don't insist on seats upright at meal times so bit squashed if person in front has seat fully reclined and meals not as good as shorter flights. No foot rests so legs soon started aching 1am flight out of DOH on return sleeping when meal came so didn't get any drinks/meal until 2 hrs before landing in MEL. Toilets only two per section not cleaned often enough one was out of all paper products long queues.

SGN-DOH-NBO on 17-18 April 2014. Airbus 330 and 320 respectively. Check-in in Saigon polite but the staff (outsourced by QR to local company) at check-in was very inexperienced and pedantic and insisted on seeing onwards tickets visa etc so it took me 15 minutes at the counter. Flights punctual and service on top. All my personal preferences (seating food drinks) were accommodated. From Saigon I got an excellent dinner including 3 alternative options offered. I had a fish meal of very high class. Wines served from large bottles and several choices including champagne. IFE worked well. I was offered an upgrade to business class for 700 USD which I eventually declined though tempted. The dreadful bus-shuttling at Doha airport takes some credit away from my score for overall rating. Lounge access (gold card) smooth. DOH-NBO a bit more modest on-board service but still 3 options for dinner. Luggage arrived smoothly.

CDG-DOH-DWC flown April 16th. CDG-DOH was overall a good flight however check-in at CDG was very chaotic and police control was a mess. Other big black point: the "Icare" lounge at CDG 1 with no showers nor private toilets. Equipment was an A340-600 which was pretty dirty. A real shame. The saving grace was the good service on-board. For a change transfer at DOH was a breeze and Oryx Lounge was really appreciable. DOH-DWC: messy flight with rude and unprofessional Moroccan hostesses only Chef de Cabine did her best. DWC Al Maktoum airport seems to be a big joke.

DOH to LHR 11th April 2014. Departure delayed 90 mins due to a passenger becoming sick and being taken off. Same thing happened on LHR to DOH leg on 3rd April. Both times communication poor. DOH to LHR leg staff abrupt lunch service didn't start until 4.30pm (2.5 hours into flight) and was slow. I was bypassed both at drinks service and lunch and had to ask for drinks and my meal. There was no duty free service. The cabin crew seemed very inexperienced and flustered towards the end of the flight. All in all very poor.

Flew FRA to Singapore via Doha. First leg FRA-DOH was not pleasant packed with uncomfortable seats. DOH-SIN got better as they transferred me to a bulkhead seat. Return was not bad. Major issue seems to be Doha airport both inbound flights were late arriving and transfer takes an age leaving you running to the gate to get the connection. Another frustration is lack of options when trying to pick your seat on-line in advance. Next time I would probably go back to Emirates-Dubai.

Flew CAI-DXB via DOH. First leg was a tired old A330-200 that has clearly seen better days. PTV is older- generation and is not touch-screen. The control buttons were built into the armest making it very difficult to use them. System was very slow and kept crashing. In the end I could not watch a movie. Dinner was a choice of chicken or fish and not bad at all. Drinks were a selection of soft drinks juices and alcoholic drinks. Service was very good. Crew were friendly and dedicated assisting passengers with young children. The second leg DOH-DXB was operated by an A320. Service was very rushed (usual chicken or veggie wrap and water or juice) but on the shorter legs no one cares. Overall a good experience despite the old A330-200s which should get refitted as soon as possible. QR offers a 40kg baggage allowance ex Cairo and a choice of up to three departures from Cairo making them a convenient and reliable airline.

QR 650 on 7 April Doha - KTM. Kathmandu- Doha- Colombo and return. We a family of 4 2 adults and 2 kids do at least 4 international return trips a year - including 2 business class long haul flights. I have flown Qatar business class once but after this last flight our preferred airline is going to stay Thai - both for the better airport quality and the much better quality and service onboard and on the ground. Qatar flights were late both to and from Kathmandu our baggage did not connect on the outbound and ground staff in Doha claimed our almost empty hand luggage to be too big. I noticed the overhead bins on the flight were pretty empty.

LHR-PVG via Doha and then PEK-LHR via Doha again. These flights were the cheapest on the market when I purchased them in January and having had my first experience with Qatar last year I was delighted to book these flights for £450. 3 of the flights were on the B777 with the fourth being on the B787 Dreamliner. I had a window seat for all flights but would not book another window seat on the Dreamliner - there is a metal box just where your leg closest to the window should be! I was lucky in that I was sitting next to a waif of a girl who only required about 1cm of leg space so I was able to stretch my legs into her space. Service was good and food was adequate. I'm of the opinion that I get on an aeroplane to fly to a destination rather than for an extraordinary gastronomic experience and these flights did little to change that opinion. Inflight entertainment offering was good though my system did not work between London and Doha and the person sitting next to me on a later flight also suffered the same problem. In both instances the stewardesses seemed disinterested.

The outbound leg from LHR T4 to Doha was on a very old plane (still had cigarette disposal units). My partners' TV screen did not work. Although my screen did work the control panel was permanently embedded in the arm rest - not only did this make it highly awkward to use but the buttons were not programmed to correlate to the places displayed on screen. On the return leg from Doha to LHR the plane was just as bad - plus there were no bags containing earplugs and eye masks left for passengers! The PA system was not working well and kept deafening the passengers with feedback. To top this off there were only 2 loos available for what must have been around 200 economy passengers. I would never choose to fly Qatar again.

Economy - LHR to Melbourne. Boeing 777-200/300. Flying through middle east is slightly shorter than the traditional stop in Singapore or another Asian city and Qatar is about as good as economy class gets. The food was excellent and the drinks and snacks service which came several times on the longer Doha-Melb leg the noticeable difference with other full service airlines. That and they still give you the little toothbrush and socks. That longer leg to Melbourne is also overnight in both directions which is handy for sleeping and staying on your body clock. Oryx entertainment system also excellent although the TV shows lacked variety. For my regular trips home to Aus I'm now to looking to Qatar first.

Flew LHR-SIN via Doha. Flown many times on Qatar always in J class. B777 is superb but older Airbus A330/340 product not as good but believe they are having interior upgrade to newer B787 style - we flew our first B787 on the initial LHR-DOH leg and it was fantastic. Could not pick a single fault and as a plane geek it truly is an amazing aircraft made the B777 feel almost outdated which is crazy as they are still fantastic aircraft and so spacious. Both were less than a month old! Qatar lounge in LHR is a real treat-up there with the BA Concorde Room in my opinion - worth getting there early just to enjoy the food wine and ambience. Looking forward to the new Doha airport as current transit can be a bit of a bore but would still chose to fly Qatar above any other airline despite the connection. Great fares and now Oneworld membership make it a no brainer for me and my family.

I flew with my family from Washington Dulles to Perth Australia. The aircraft was clean comfortable seats. When we got to Doha it was a 7 hour layover in a crowded airport and we were delayed by an hour because one passenger didn't show up however staff on the flight to Perth were helpful good food once again and good service and legroom on the plane. Will definitely use it again.

Perth to London via Doha. Perth to Doha Boeing 777 had reasonable legroom. Service adequate meal selection poor. Doha - London Boeing 787 restricted legroom with impediment under seat in front. Again meals not great but good service. Both legs on time. Had to change flight 10 days before departing Perth at great cost.

Geneva-Doha Doha KL on 29th/30th Jan 2014. Embarkation at Geneva was smooth and efficient. The flight attendants were most attentive and the food excellent. Arriving at Doha and going to the Premium Transfer complex is a breeze. Food seating capacity showers it is all there and certainly a notch over most other airlines' premium facilities I would say. Had a few hours to spend in the Premium facility and time passed quickly. The flight from Doha to KL was excellent also: flight attendants present and anticipating your needs. The food very good indeed. My only problem with the Airbus 330-300 is the angled seats when trying to sleep. I thoroughly dislike them as there is not much space to put things away and one is not lying flat (I need a flat surface for medical reasons). I don't understand why the seats are angled in the Airbus but not on the 777? I hope to fly again with Qatar but on their Boeing 777 rather than on their Airbuses.

CRK-DOH-CPH on March 22-23. A330 and B787. Clean Planes and fine service onboard especially from Clark. And plenty off room at B787 from Doha to CPH even in the middle row. The Airport In Doha is not the best all the bus driving to and from the planes is annoying.

LHR-DOH-COK. While the outbound flights were comfortable with clean planes and reasonable service our return flights were terrible. It all seems to depend on how busy business class. From the start checking in at Cochi airport took such a long time since the person at the desk seemed to have a difficult time checking in our bags through the London. As always the business lounge in Doha was packed. The main problem was on our morning flight from Doha to London. When breakfast service finally started we were informed that only 2 of the 5 mains that were listed on the menu were available. They were a choose of pancakes or waffles. Basically not much of a choice. When I asked if I could get more fruit or muesli I was told 'No'. The snack that was offered just before landing was also very limited and nothing of interest. Overall the in-flight service was terrible. Their response to my comments about the lack of choice for breakfast was that if I wanted a special meal I should have requested one. I would not recommend flying them in any class given their poor in-flight and customer service.

AMM-DOH-AMM in economy both ways on 777 ER 300. Plane in excellent condition very clean and seats extremely comfortable with plenty of leg room for a big guy like me (I am 6 ft 2). Inflight entertainment excellent with plenty of choice. The only real let down is the food which was terrible both ways and overwhelmed staff who did the bare minimum. The buses to the plane in Doha are a nightmare and it took over an hour to board the full 777 which resulted in a minor delay. The new Hamad airport should solve this pretty soon. The price was cheap I would definitely use them again in economy especially in long haul since the comfort they offer beats out Emirates or Etihad any day. European carriers business class is worse than QR economy.

Singapore to London (via Doha) Economy on 21-22 March 2013. QR 939 (77W) and QR 009 (A346). Boarding was a bit slow at Singapore Changi Airport but once on board seats were wider than most airlines and plenty of legroom! Staff were extremely professional towels and sweets handed out before take off meals promptly served upon departure cabin crew brought drinks regularly to customers etc. Touch screen IFE on the 77W was excellent though not as many choices as their Mid-East competitor Emirates. Smooth landing in Doha before midnight. Connected to QR 009 four hours later onto a A346 - service was once again excellent with regular drinks services and meals served promptly. The IFEs on the A346 were older but choices of movies the same as the 77W. Seats were once again comfortable but this time there was less legroom and seat width. Landed in London on time and bags on the belt within half an hour. Extremely pleased with the service and excellent value for money.

Paris CDG to Singapore (via Doha) Economy on QR 38 (A346) and QR 938 (B77L). Boarding was fast at CDG and flight left on time. Service on this flight was excellent - crew brought drinks regularly meals were served as soon as flight departed Paris and snack was give before landing at Doha and always a smile on the faces of the crew as they went around the cabin. There was leg space and seat width on the A346 but luckily for me the flight was not full and I had a whole row to myself. IFEs were older but nevertheless selection of movies were good. Extremely smooth landing at Doha before scheduled arrival time transfer to the terminal took about 10 minutes but once inside was able to connect to my next flight to Singapore with time to spare (I had a 1 hour 25 minute transit). QR 938 to Singapore on newer B77L flight was even emptier than the last so another row to myself as well. Seats wider on this aircraft with lots of legroom. Service was excellent once again towels and sweets passed around drinks came regularly breakfast served after takeoff and snack served before arrival in Singapore. Flight landed ahead of time. I would certainly recommend Qatar Airways and look forward to flying them again on my next trip - the airline is really going places especially with the new Hamad Airport set to open its doors within the next year or so.

NBO-DOH-SGN on 29 March. Airbus 320 (3x3 seat configuration) and 330 (2x4x2 seat configuration) respectively. Aircraft's neat and in good condition. Flights on time. Announcements were good. Staff attending and try their best though rarely suggest outside the box. Priority members highly respected recognized and acknowledged. FAs hardworking and attentive call buttons answered quickly. IFE good but not of my priority. Night-flights after midnight serve no dinner in economy very annoying for me. No beer options only a trivial Heineken is offered. What a pity as the world have so much better options to offer. Doha airport still a nightmare packed and imprisoned in busses without information or reasoning. A 2-days delayed bag from my previous trip was not compensated.

Melbourne to London via Doha. Late leaving Melbourne by 2 hours we missed the connection at Doha. Waiting at Doha airport gave me time to check the departure boards and every single plane was late departing. At times there were nine planes waiting to takeoff. We boarded our plane on time but then waited 70 minutes before it took off. It was a tired old A330 clean but hopeless AV system with controls fastened to the side of the seats which were difficult to operate. Immigration at LHR was prompt but we waited for more than an hour for our bags! Doha Airport just cannot handle the increased number of flights as Qatar Airways increases the number of flights. This can only get worse until they get a second runway.

NRT-DOH-BUD Tokyo to Doha was on a 772LR. The service was excellent with choices ranging from Japanese dishes to westerner quite nice selection of wines as well. Inflight entertainment was good with plenty of movies to chose from. Even though the seat wasn't a fully flat bed I had a good sleep and woke up rested before landing to Doha. The next leg to Budapest was on a 321 not bad but you can't compare it with the business class from the wide- bodied aircraft's. Overall I would recommend flying Qatar Airways I had a good experience.

FRA-DOH-DXB-DOH-FRA. First 2 and last leg on 788 DXB to DOH leg on A320. Overall good experience 788 is a great plane clean toilets nice seats good IFE. Excellent wine selection which you often only find in First Class of other carriers. Food was poor no taste and little selection. That was better when I last took them. Staff were great on all flights and hopefully the transfer in DOH will one day be without busses. However: Staff in Frankfurt on check in as well as in DXB (both contracted) were unfriendly not interested in helping and the look and feel of the check in area was in both cases shabby.

Travelled from Manchester to Melbourne in December. First time travelling with Qatar Airways was not disappointed. Our seats were very comfortable and the service was first class. Looking forward to our next trip with Qatar.

Montreal Canada to Phnom Penh Cambodia. The service was more than I expected helpful crew. I had time to visit Doha at night during my transit. From Doha to Phnom Penh the flight was also agreeable but I was disappointed that no message was made for boarding. One hour before departure I started seeing people getting in line to embark. I waited until the last moment and mentioned to the Qatar staff that I didn't hear any announcement for boarding was that common practice? The staff member replied that they usually made an official announcement but this time they had not Besides that I really enjoyed flying Qatar Airways.

We flew from CDG via DOH to JNB and couldn't have been happier! Food and service excellent. Very clean toilets. We didn't use the inflight entertainment and therefore can't comment. Bus ride from plane to terminal seemed to take forever. Premium Terminal hopelessly overcrowded when we got there without a single table for 2 in sight. Fortunately we didn't have a long transfer time on our way back to CDG and could almost board immediately. We will definitely continue to take Qatar Airways for all of our long distance flights even if it means changing planes in Doha instead of going direct. Not only is Business Class so much more affordable than other European airlines but it is simply so much better as well! Keep up the great service!

07/03/14 Manchester-Doha QR024. 08/03/14 Doha-Singapore QR944. 15/03/14 Singapore-Doha QR945 Doha- Manchester QR023. Agree with review left by S Lloyd. Doha transit not good. Bus to terminal - poor facilities in airport (went to Oryx lounge in the hope of a shower but advised 1.5 hr wait for towels). In-flight entertainment poor. Food awful. Been going to S'pore for many years I have used other airlines/routes which have given a better service.

QR24 and QR940 18/19 Feb 2014 and return QR939 and QR21 on 1/2 March 2014. Recently flew Manchester-Doha- Singapore and was dissatisfied with the whole service. Flights outward and return were delayed. In Doha we were left in a holding area with approximately 100 other passengers with no ventilation air con or access to water in high temperatures with seats for only a dozen people whilst was waited for the nonsense of being bussed to our next flight. This happened on both the outward and return flights. Onboard staff were unfriendly and everything seemed too much trouble. Food was mediocre at best and repetitive. The entertainment system is outdated. I cannot recommend.

DXB-DOH-BCN March 5th. Overall a not-too-bad flight experience but QR staff really showed disorganization and even lack of interest. DXB-DOH flight was a breeze. Transfer at Doha airport is obviously the same chaos Silver Privilege Club Lounge is quite grotty. DOH-BCN: A332 equipment totally disorganized cabin crew. Food was fair just fair. IFE very poor and repetitive. Arrival on-time at BCN airport baggage were delivered very quickly with PC priority respected. At least a fair value for money.

Flew for the first time with Qatar (CDG-DOH-MLE) and to be honest - I'm slightly disappointed. May be also my expectations were too high. Meals and wine cart are really very good. But the service is very slow. It's a real problem on the evening flight from Paris - it took almost 2 hours to have a dinner which is long as result - not much time to sleep. Seats are quit comfortable on A340 but not exceptional not comfortable at all on A321 (but it looks they will be replaced now). Transfer by buses in Doha is not an issue and Premium terminal is very big and provides a lot of place and different drinks and meals. What is strange: they don't serve champagne before take off in Paris but they do in Doha and in Male.

24/02 DOH-DPS on QR 944. The airline provides a high level of service with a superb wine list and meal menus. The seat on the B777 is great better for me than the new 787 one as I never travel alone and always wanted a window seat. Crew were excellent except on the short SIN-DPS. Premium terminal at Doha is fine but crowded and without enough facilities.

Travelled with Qatar 6 times now first 4 or so were great and was left impressed. The last few flights have seen a decrease in service. Having said that seats are comfortable in-flight entertainment is pretty good food is ok but doesn't seem to change often (if at all) and flight attendants really do depend - have had really great ones and have had rude ones. I find the service a big part of the overall rating. Would fly again but not before looking around.

I have traveled many times with Qatar Airways I am never disappointed and I feel their service is getting better. The last flights I had was from JKT-DOH DOH-ANK IST-DOH DOH-JKT. All staff were polite friendly responsive and helpful. For economy class the seats have more space than EK or EY. The only complaint is transferring at Doha was not as convenient as transferring in Abu Dhabi or Dubai.

LHR to DOH en-route to Perth. This plane seemed very new it had a good touchscreen TV and a little tablet in the seat. Good movie options clear screen and sound. Seats were comfortable and roomy I also had 2 seats to myself which helped. Service was good the food was ok offered plenty and had some lovely bruschetta in-between meals. Boarded a different plane from DOH to PER this was definitely an older plane. I was in an aisle seat and it was the most uncomfortable plane I've been on. Staff never smiled and when you asked for a drink they seemed annoyed. The food wasn't that good. On the return I had an 11 hour PER to DOH and this only bearable because I luckily had a row to myself so lay down and slept. Again staff never smiled and there was only one girl who was friendly. On the next 7 hour flight to LHR I was absolutely freezing! So much so I had to ask for a 2nd blanket.

LHR-CPT (via Doha). LHR lounge is phenomenal. Attentive service great food modern relaxing layout. Onboard seats great service lower than usual. Very sad to see the menus have still not changed in a year. It is sad to see levels in my favourite airline dropping. No value for money. I'm looking forward to see what my return flight has in store including a visit to the dreaded bidvest lounge in Cape Town which makes a wait in the terminal more pleasant than visiting the 'exclusive' lounge. Flagship premium terminal service and offering appalling. Will switch to another larger gulf carrier from now on despite frequent flyer status.

Warsaw - Doha - Bangkok: Our first flight was really good the seat was very comfort and there was plenty of legs space . I'm very happy with this flight and nothing more to add there was good foods friendly staff and a USB charger. Bangkok - Doha - Warsaw: Boeing 777 the plane was really old and my seat had a broken audio. We tested with 3 headphones and none worked so I had to sit for 7 hours watching the screen without any sound. One of the staff was rude we called her several of times and she ignored us and walked away.

London - Cape Town via Doha and Jo'burg on 6th Feb returning on 18th Feb. Outward flight from Doha delayed (awaiting connecting passengers) which meant I missed my connection in Jo'burg. This was on South African but booked as through ticket with Qatar. No-one from Qatar to assist on arrival. SA would not rebook. Had to search airport for Qatar desk (which was in international departures miles away (and well hidden). This was highly stressful after 2 flights. Return trip flight one hour late into Doha. Efficient transit meant I caught the London flight but again one hour late. It seems that the transit for many passengers is leading increasingly to delays. Inflight service ok. 777 comfortable - 340 less so and poorer AVOD. Choice of films etc was excellent. Food tolerable but had the same chicken wrap 3 times and breakfast orange squash described as orange juice was disgusting. 3 flights out of 4 were an hour late. I would probably try to fly direct next time.

2/14 QR192 BRU-DOH. 2/15 QR806 DOH-NRT. BRU-DOH 787: Great seat and IFE. Good food and service. DOH Airport: Buses lines slow and bad communication. DOH-NRT 777: Feels old. Seat not bad. IFE cumbersome to work. Service and food good. NRT Airport: bus ride to terminal almost as long as the flight.

Flew LHR-CMB on 11 Feb 14 (via DOH). First Sector was on an A332. Aisle seat and IFE box was in the way but for a short leg wasn't too bad. Breakfast wasn't great. Second sector on an A320. IFE was from shared drop-down screens. Dinner was ok. Crew excellent as usual on both of these sectors. Return sectors with a long layover at DOH (I left the airport to visit the city). CMB-DOH 17 Feb 2014 was on a B777 excellent leg room but IFE screen kept freezing and restarting of its own accord. Once again Breakfast wasn't great. 18 Feb 14 DOH-LHR on the Dreamliner the reason I chose this carrier. Seat was comfortable and IFE seemed to have more choice. Crew excellent as they always are.

QR817 27/1/2014. Food during flight very good while service was average as well as comfort of the seats. There is no where to store your glasses while you are sleeping. Drinks come only on request. Qatar Airways is not willing to transfer your baggage to another airlines. You have to pay extra or go through immigration to collect it and check in new. The infotainment is not that great. If the flight is cheap go for it.

On my third return trip from Melbourne to Munich via Doha (777 MEL to Doha and 787 Dreamliner to MUC) over the last two years I found the airline to be still offering a high level of service and comfort to its passengers. The standards are high and Business Class on the Dreamliner is something special. The Business Lounge facilities at Doha are also a highlight. Would recommend this airline to anyone contemplating a trip to Europe in the future.

I and my wife were on flight London-Doha-Bangkok economy Jan 8th and return Feb 7th. The flight service food etc. were good but we expected more space between seats. For a long haul flight it is inconvenient to have the seat in front of you almost in your arms and sitting in the window seat causes a lot of disturbances when trying to move from the seat. The ticket price was fair and we arrived on time.

LHR-DOH-CMB 31 Jan. 777-3 on both sectors has a superbly spacious and comfortable lay-out. LHR-DOH was 1 hour late giving more time to enjoy great lounge but arrived DOH 15mins early and was the best J class flight I've ever had. Catering was superb but it seems you had to ask for afternoon tea service. DOH transfer was fine: yes the coach is slow but you're sitting comfortably and you get a view of the action of a busy airport. DOH-CMB also left late but there were no apologies or reasons from captain and no attempt to make up time en route.

CMB-DOH-LHR 12 Feb. Excellent 777-3 first sector then less good less spacious not horizontal seat but acceptable A330-3. Both sectors left and arrived late without reasons or apologies from captain which is slack. Breakfast on 1st sector could have been better and more substantial as most pax would have had very early start to get flight and lounge at CMB didn't offer much. Boarding at CMB is hectic but J class pax were told to push their way to the front! Would be better if they called you from lounge after the melee had died down. Short transfer was fine at a quiet mid day DOH. LHR sector crew very nice but service procedures could be improved - they needed reminding to serve my partner and I together so we could eat at same time. Angled lie flat seat was OK for daylight flight. You had to ask for fast track immigration invitation. J class bags came last at LHR not QR's fault.

QR219 4th Jan. Having been a Privilege club member for 10 years I have seen the standards of service and quality of catering markedly decline. I flew Sofia-Doha last week. Having identified myself to cabin crew as a club member instead of being given an early choice of menu items I was told when they served dinner that my first choice was finished. However they somehow rustled up my first choice unfortunately it was inedible. Wine which used to be served in proper half bottles is now dispensed in plastic cups my request for a second glass was granted rather grudgingly.

Flew on 12th Jan on Doha - Bangalore sector. Affairs at Doha airport are not as exquisite. Check in area is dull. No airbridges means we had to shuttle in a bus for flight that was to take off right on time. Saw Dreamliner marking near tail and had mixed feelings of excitement and fear. 10 min into seating and pilot announced some technical snag. 10 more minutes and he announced that the wind shield had cracked and we that the plane can't take off. Surprisingly QR managed to arrange alternate plane of exact make sat us comfortably and took off in an hour. Food and IFE were perfect for 4 hrs long flight. I did not miss my connection from Bangalore. Wanted to shop for a few things in-flight but unfortunately they had run out of stock. We fly for safe and on time travel. QR managed to satisfy that need in-spite of the glitch.

On 2 legs of a 4 leg trip the airline did not have enough food choices to accommodate business class passengers which is unacceptable. On one leg (Doha to London) several women who were seated in business class but had children in economy class - these children were allowed to repeatedly run through business class cabin disturbing other passengers. These passengers also repeatedly ignored safety instructions viz seatbelt signs and mobile phone regulations. Overall flights were on time and otherwise comfortable. We would also comment that the boarding arrangements at Colombo were complete chaos with no separate boarding for premium passengers - a total free for all. Finally on one leg (London to Doha) my wife's inflight entertainment had no sound.

Flew VCE-DOH-CMB and TBS-GYD-DOH-ORD. Friendly and extremely helpful crew great entertainment and affordable price. I've flown them four times already and would recommend.

Flew Business class from Nairobi - Doha- Manchester this week and were very disappointed with lack of facilities at Nairobi. A recent fire meant there was no longer a lounge facility available but as premium passengers we were not offered anything in recompense. Even a voucher to enable us to get some food and drinks at the two upstairs cafes would have helped but on enquiry we were told that business class passengers were to get nothing just as the economy passengers. Thankfully the flight in an airbus A320 was comfortable and we were well looked after and the same could be said of the Doha - Manchester sector.

CPH-DOH-SGN and back 4 flights in total. Good product consistency. Crew helpful and reacting quickly on all call bells by passengers within 1-2 minutes maximum. Bar and food service great. One could though wish there were more after dinner liqueurs apart from just brandy. Rest of bar service is very good with choice of 2 red and 2 white wines of good quality even free (and real) champagne in Economy impressive! CPH-DOH-CPH 787 Dreamliner seats narrow. DOH-SGN-DOH A330 and more comfortable. Bathrooms kept tidy at all times with lotion and eau de toilette. Current airport in DOH is a nightmare and destroys the whole superb inflight experience. All in all excellent!

BKK-DOH-BKK in Business Class January 2014. First leg was on the 777-300ER and was fine with very friendly and attentive staff. However staff had no idea about where we should go when we landed and I insisted that they were wrong about where they were sending us as we were having a one night layover. However staff insisted that we take the bus and get off at the Premium Lounge. This was of course wrong and we had to wait for a new bus to take us to immigration. Several movies were not showing on the plane but still it was ok. Personally I do prefer Emirates as they seem to have better entertainment onboard and better service. I only used Qatar cause they had joined Oneworld Alliance.

MAN-DOA-MEL return. I wouldn't fly with anyone else now. First long haul flight on my own and I thought it was fantastic. Thought the aircraft's the staff and the service were great. Looking forward to flying again with them.

Flew OSL-DOH-ADD and DAR-DOH-ARN with Qatar. New 788s from Oslo and to Stockholm. DOH-ADD and DAR-DOH A320s. Very friendly and attentive service from dominantly Eastern European and Subcontinental crews. 1-2-1 configuration in 788 business class very nice indeed and A320 business class quite comfortable too (even though not good for sleeping). Some inconsistencies in service on some flights my oneworld Emerald status was acknowledged on some not. A very annoying aspect of Qatar service is that the oneworld Emerald status does not give you access to First class facilities and you don’t get First class labelling to your luggage. This is different from other oneworld carriers with First class (at least British Airways Cathay Pacific and Qantas) and puts Qatar in an inferior position. The IFE was quite impressive (also on A320s) but did not match the latest IFE on Cathay 77Ws. Qatar provides top notch quality but I would say that Cathay is par at food and beverages but still slightly better in service and much better in attention to details. Cathay’s First class lounges are very nice too its difficult to provide a comparison as I was not admitted to the Qatari facility. In summary I probably will consider Qatar to destinations in East and West Africa and the Middle East but necessarily to South East Asia as changing planes in Doha late in the evening is a nuisance when compared to flying the long Europe – Asia leg non-stop after having enjoyed BA/CX First class hospitality while waiting for the flight.

Flew B787 from LHR to Doha in economy Check-in and boarding all went as normal but on board I was disappointed that valuable foot-well space is taken up with a metal box containing seat components. Engines not as quiet as I had hoped but chicken curry was delicious such a shame I had to eat it with plastic cutlery! Choice of entertainment on board for a western male was also disappointing far less than on equivalent Emirates flight. The flight was on-time and the cabin crew were polite and helpful. However the flight lands in Doha possibly the worlds biggest shambles of an airport.

MAN-DOH-SIN return. All flights arrived on time but very poor boarding arrangements in DOH and SIN and mixed aircraft experience marred the trip! A330 is quiet and fairly spacious but was showing serious signs of age B777 was a much better flying experience with much more space and comfort and the B787 was a big let down. Despite the good mood lighting and darkened windows on the B787 the manufacturers seem to have used such flimsy and lightweight components that it just doesn't seem as if it is going to last. Plastic panels in three toilets were split as were two panels around the cabin window toilet seat broken in one sink blocked in two seats flex and creek and aisle is way too narrow. The cabin service was good and consistent throughout the food quality was mixed (as usual) champagne on flights from UK is a nice touch and decent wine served throughout remaining flights. However all of the above comments pale into insignificance compared to the loathsome experience of Doha airport; it is truly awful. And no one from QR can say when this sorry airport state will end.

Bangkok to Manchester UK 17 January: delayed in BKK for 5 hours which meant I missed my connection in Doha; finally arrived 8 hours late after a second flight from London. No staff on duty when we should have checked in which was strange we had to wait ages to get re routed and were offered a meal voucher for a restaurant which wasn't open!

Manchester to Doha and then Bangkok 24th January. First time on a 787 Dreamliner (Manchester to Doha) great plane very quiet and plenty of seat room. Felt very relaxed. A much better plane than the old Airbus which I hope has now been replaced on this sector. Unfortunately the 777 from Doha to BKK is now a let down not much seat room and uncomfortable.

I booked a week before travelling to Dhaka via Doha and due to equipment needed for my project the cheapest way to travel was 1st class.In addition this was where Qatar Airways stands out is the short time between flights this was 3 hours whereas BA and Turkish was a lot longer. My experiences at Heathrow T4 were very pleasant check in was easy and the lounge was not far after security. The lounge itself was very pleasant and the level of service excellent. The range of refreshments and services cannot be praised highly enough. The airline had a cart at the lounge to drive passengers to the gate - a very nice touch. The inflight experience was great. I decided to miss dinner and it was great to just lay on a comfortable flat bed and catch a good few hours sleep. I flicked through the inflight entertainment and was not too impressed by the range of media although if I was not as frequent a traveller then the entertainment on offer would have been fine. On arriving at Doha nice to be taken to the transit area in a BMW. I was only in Doha for 3 hours but again the lounge was very pleasant and relaxing. The flight to Dhaka was in Business Class but very good all the same. The only poor aspect was the wait for baggage in Dhaka but then that's not really Qatar's fault. I would certainly fly with Qatar in future.