QantasLink

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 109 reviews
7/10
No Skytrax Rating
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8/10

"will fly QantasLink and this route again"

(Australia)

Trip Verified | I have flown this service before. It is a quick flight between the 2 major regional cities in the north approx 45 min flying time cutting down around a 3 to 4 hour drive. There is no classes available and whilst you could select your seat it was on a first come first served basis. The plane was full only a few empty seats so no opportunities to move seats. It is mostly workers commuting between the cities or to connecting charter flights for mining We were slightly late on take off due to the catering being late. The catering company also failed to deliver the alcohol so they made the decision to leave without it. We did however land on time. I can't blame the airline for this but I was looking forward to having a glass of wine. They provided an inflight snack 'manna from heaven' which was a small box of 3 x bite sized snacks very tasty & your choice of soft drink. Considering the flight time was so short the cabin staff did well to serve the whole cabin & do a rubbish collection and then we were ready for descent The cabin crew were courteous and efficient but nothing jumped out to me as a WOW The cabin and seats themselves are very tight and not a lot of room. I would imagine it would very uncomfortable for a tall or large person ( i am only 5 ft ) especially of the flight was longer then 1 hour. The cabin was clean. There is no entertainment provided or wifi aboard but again for such a short hop it isn't needed. I will fly QantasLink and this route again.
AircraftDash8-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairns to Townsville
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Lesson Learnt I'll never fly Qantas again"

(Australia)

Trip Verified | So what was due to be a 3 hour direct flight turned into a 9 and a half hour day with major delays due to incompetence. Boarded flight out of Canberra for a 9.05 departure only to be informed by the Captain at 20 past there was going to be a delay of a further 10 minutes as they were unable to locate the paperwork for the flight from the previous overnight engineers shift. After this we were then informed shortly later we would be disembarking as the paperwork was not marrying up and the engineers had not completed the routine maintenance that was required overnight. We then boarded a new plane after 1 hr 45 minutes waiting in Canberra for what should have been a direct flight into Cairns as per the previous initial flight. Shortly after take off approximately 25 minutes into the flight the Capitan came over the cabin speakers to inform us that there was a minor technical fault associated with the plane. The flight control tower at Cairns had requested a turn around back to Canberra base, the pilots chose to ignore this and requested a diversion to Brisbane. We were due to land at Cairns at 12.10 however at 11.45am we landed at Brisbane airport at the same time we should have been in Cairns. We were then told we would be required to speak to ground crew for further details although our updated booking tickets all showed a new flight of 12pm that we would cross over too. Each person onboard the aircraft had received the same emails and text messages notifying us of this. Yet off we went to the customer service. We then were informed that we would have to collect our baggage, the flight that was scheduled for us to move onto had been cancelled and we were to re-check in. We were checked into the 3pm out of Brisbane arriving at 5.25pm over 9 hours which should have been a 3 hour flight. Others onboard were rescheduled for a 10pm departure arriving at Cairns at 12.20am in the morning and further more others where told they would not be arriving until around 11am the following day and would have to overnight in Brisbane. Meanwhile many also missed connecting flights to Darwin and also smaller Townships up north on the Queensland coast. To add insult to injury we were offered a $15 meal voucher for our inconveniences. Upon arrival at Cairns we waited for 45 minutes for our luggage to make it from the undercarriage to the conveyer belt. How is Qantas the Spirit of Australia and the so called National Airline it claims to be priding itself in customer services and safety. If I wanted a layover in Brisbane or Sydney and a 9 hour day transiting I would have booked this. I vowed never to fly Qantas many years ago after another awful trip where we missed our connection, Cairns to Sydney, Sydney to Canberra and where told the plane would be held for all connecting passengers, due to incompetence from Qantas ground staff at the Cairns end. We were forced into hotel accommodation that evening. Did we receive an apology from Qantas or any other form of compensation. No. Lesson Learnt I'll never fly Qantas again. I think I'll stick with Virgin like I have in the past with the personal service, the effective communication, on-time running and the professionalism from the cabin and ground crew. Hence I've always been an avid Virgin Fan and frequent flyer. I only took up the offer of the new Cairns - Canberra direct as it was supposedly a direct flight as new to the airline to entice further tourists and also to help businesses travellers.
AircraftBoeing 717-209
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCanberra to Cairns
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"flight was a near-perfect experience"

(Australia)

Trip Verified | Our flight time was changed by Qantas at short notice to one that didn't suit us. After hanging on the phone for literally hours I got through to a very friendly operator who willingly transferred us to another flight without charge. Going through Melbourne airport in the early morning in the coronavirus era was a breeze. The QF lounge was not very busy, and while the range of food and drink on offer was less than normal it was acceptable and the service was good. Boarding was efficient and friendly, and an enormous spread was served for breakfast. The seats were very comfortable and the flight operated on time. Despite the change of flight time, this flight was a near-perfect experience.
AircraftBoeing 717
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMelbourne to Hobart
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"had a great experience"

(Australia)

Not Verified | Canberra to Brisbane. Cabin crew were very nice. They acknowledged my birthday and made the flight very pleasant. Karly, Marious & Ingrid were very professional and nice. I had a great experience flying with QantasLink.
AircraftBoeing 717
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCanberra to Brisbane
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"A good flight"

(Australia)

Trip Verified | Townsville to Brisbane Departure 13.40. Checkin & boarding online although printed out back up boarding pass . As always Townsville Airport very relaxed feel & friendly staff. This flight the 2-3 seat configuration & we travelled in the seats on the 2 configuration side which is good. We originally had I think chosen 2 seat configuration at back but allocated 2 seats at front which was good I think because the Cowboys Rugby team on board at back of plane sitting as a group. Snack & hot or cold drink served gluten free biscuit. A good flight & arrived safely.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTownsville to Brisbane
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very pleasant flight"

(Australia)

Trip Verified | Townsville to Brisbane. Check-in was done with ease and boarding was completed in a easy and timely manner. Travelled on the 8pm service and departed on time. As always, a very pleasant flight on the QantasLink 717; smooth, quiet and with entertainment supplied. The food service was acceptable; the serving could be larger, but was not left starving. Cabin crew were polite and approachable. Arrived ahead of schedule, as advised by the wonderful flight deck crew.
AircraftBoeing 717-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTownsville to Brisbane
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I’m so over Qantas"

(Australia)

Trip Verified | I don’t know where to start with Qantas. If I could, I’d so choose another airline. Due to my work I fly Sydney- Tamworth and return every week. The return flight is frequently delayed, last week by 3hours. The excuses are usually technical errors, sick crew, etc. And when the plane then finally arrives in Sydney with significant delay, the connecting bus usually waits for 15min before unloading passengers. Whenever I raise it with the airline, the usual excuse is “we certainly aim to depart on time”. I’m so over Qantas.
AircraftDash 8
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSydney to Tamworth
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"it's just not worth it"

(Australia)

Trip Verified | Sunshine Coast to Sydney. Whilst the flight was nice, I would only choose it if I was flying on a connecting Qantas flight afterwards as for a 1 hour 15-minute flight Jetstar still has better value for money. Great experience, but for double the price to Jetstar it's just not worth it if you value your money over a small increase in comfort. Seat: Comfortable with plenty of padding and support, but a bit narrow. However, its better than no padding at all (Jetstar). Legroom: Decent, but I wouldn't want to spend long in it, for someone who is 6' 1", about an inch to spare. Cabin Crew: Helpful and polite, very professional and well kept. Kudos to QantasLink there. Food & Drink Served: As a morning flight (6:30 takeoff) a tasty scroll, juicy apple, some berries and a cup of tea were welcome and completely complementary. Aircraft Overall: The Boeing 717 is surprisingly quiet and is overall very nice to be on. As an aviation fan it has some very cool wing views from row 13,14 and 15, but for me I'd say the best are 16 and 17, as they have an awesome engine view. However, if you are not a plane nerd like myself, I would not recommend them as they are louder than the rest of the cabin. Quieter Seats are found forward of row 9. In Flight Entertainment: Whilst on-board WIFI and IFE is free for business travelers, economy passengers must rent IFE at an extra cost. For this flight it was no problem, and the in-seat literature were enough for the short hop.
AircraftBoeing 717-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSunshine Coast to Sydney
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"got me on a earlier flight"

(Australia)

Trip Verified | My flight from Melbourne to Sydney was canceled and moved to a later flight. Which would mean i would miss my brother's funeral which I'm a coffin bearer. Tamara at Mildura airport check in did her best and got me on a earlier flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMildura to Melbourne
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew were helpful"

(Australia)

Trip Verified | Brisbane to Adelaide. QF1957 30 October check in online and only taking hand luggage so quickly passed through security check at Brisbane. As in a previos review I enjoy flying on this configuration plane due to seating being 2- 3 configuration and I had bonus of seat 18c aisle on 2 seater side with the window seat vacant. Took off on time served 3 mini pies and a cold drink. This was a smooth flight and the cabin crew were helpful. Arrived on time in Adelaide
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Adelaide
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes