QantasLink

✅ Trip Verified | A comfortable flight seated in a pair of two seats on the left of the aircraft. The ground service and on board service were friendly and efficient, and we were pleasantly surprised to get a tasty snack and an alcoholic or non-alcoholic drink on this short leg (plus an Easter chocolate). The flight operated about 20 mins late. There was no attempt to enforce the airline's policy on take-on baggage. Luckily we were on early and could find space for our take-on bags over our seats, but other people were struggling due to the suitcase-size bags allowed on board.

Not Verified | Only 1 meal type available after 4 people were served and 2 had the item still available. They could not have cared less offering a snack, no coffee or tea so just had water and nuts. Not business Class quality. She was only interested in 2 of the passengers, standing bottle of wine in hand, chatting continuously with 1 passenger in particular. Worst service and reason Qantas/qantaslink are always my 2nd choice. Plane was filthy.

✅ Trip Verified | Check in was smooth and friendly. Staff were most friendly and helpful and departure was on time. It was nice that they included free beer and wine too. The plane was a little worn, but OK. My big complaint was that the toilet ran out of soap! This should always be checked!

Not Verified | After booking a flight to Lord Howe Island over 9 months ago, this week couldn't come soon enough. After 3 flights in 2 days gets cancelled, the airline failed to inform us on their intention to bump us back after we had arrived in Sydney to leave for Lord Howe Island the following day 26/10/22. We were informed around 1pm on the day of the flight that they had cancelled it and had bump us back until Friday. After 4 calls and 2 trips to Sydney airport Qantas desk, they were able to let 2 of us leave Thursday 27/10 in the morning and the other of us leave Friday after (without any refunds on accommodation either). Comes Thursday morning at 1pm and yet again have you guys cancelled the flight. This is the worst experience I have had with an airline and I am still yet to understand why you would bump more people back after flight cancellations, making even more people unhappy. Stop avoiding the problem

✅ Trip Verified | We have just returned from a trip to Barcaldine. Myself, partner and stepson were charged nearly $1500 per ticket for a return flight from Brisbane to Longreach. Due to a death in the family we had to change our return flight to attend the funeral. Qantas originally tried to charge an additional $1300 to bring our flights forward by 2 days. After several phone calls to Qantas (in the Philippines) they reduced this to $840. I have since checked pricing for the rest of the year. Normally a return flight is about $500. I just don't get how they can justify nearly 4 times their normal price, particularly when the plane wasn't full. Virgin would have changed the booking for free

Not Verified | Had two cancelled flights on the long weekend, which not only majorly disrupted our holiday plans, but also my work. Missed out on a full days work because our flight was completely cancelled on the way home with no helpful alternatives. On the way to Sydney, our flight was cancelled, also with no suitable alternative, so we lost money on our reservation and also in fuel, because we had to drive four hours to another airport in order to be able to catch an earlier flight!? Absolutely ridiculous and it's incredibly negligent of QANTAS link. Completely disrupting our lives and not considering our time valuable at all. For what is supposed to be an Australian airline they do not look after their Australian people!

✅ Trip Verified | One short sector from Melbourne to Devonport, Qantaslink managed to lose my suitcase. Went to contact Qantaslink, told there were 2 other flights from Melbourne to Devonport. Later found out the last flight cancelled, but there was still one flight a few hours later than the one I took. Still no baggage arrived. Under the Warsaw Convention, Qantaslink has to compensate me for the inconvenience, but there is no clear instructions on its website. How many hours have to pass before I am qualified for a claim, how much is the cost for replacing my personal effect. All this information are missing. At present, nearly 24 hours after arriving, I am still waiting for my baggage to arrive.

Not Verified | Appalling customer service. Booked a RT flight from Adelaide AUS to Nelson NZ to see family for the first time since COVID. Just received an email with a flight change from Qantas for our return flight but they've completely forgotten that we are departing from Nelson NZ - Auckland arriving at 2pm, and booked our departing flight out of Auckland at 6am the same morning. How on earth do we get on a flight that departs Auckland 8 hours before we even arrive from Nelson? Now on hold for 2 hours, no assistance provided. Last time that I book with Qantas.

✅ Trip Verified | Monumentally bad service from Qantas - flight was over five hours late departing. No information given to passengers and, due to multiple flight cancellations to other destinations, the few customer service staff were unable to cope with demand from passengers. What I witnessed and how I saw some customers treated was appalling. What an ungracious airline and an experience I would never want to repeat.

✅ Trip Verified | QantasLink branded flight operated by Alliance Airways. The plane, an Embraer E190 had Alliance markings, but the cabin crew wore Qantas uniforms. First time on an E190, but I'd noticed on the Qantas website specs the seat pitch was more generous than their B737. Between that and the design of the seat, it was a very comfortable cabin indeed. Good space, relatively quiet, smooth flight particularly the landing. The only downside was being a leased plane and not a Qantas own aircraft, there was no Qantas entertainment or inflight WiFi. This scuttled my plan to do some sightseeing planning while in the air to Adelaide. But I was content to play some stored tunes and relax in the comfy seat. Cabin crew were efficient and friendly.