QantasLink

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 124 reviews
7/10
No Skytrax Rating
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2/10

QantasLink customer review

(Australia)

I do 2 or 3 sectors a week on their noisy Dash 8's. When they are late they don't tell you. When boarding - especially CNS - they do not have enough ground crew/gate staff. When flying into HTI you have to race to make your boat connection as they are invariably late. Today I had the misfortune to do GLT-ROK-MKY-TSV-CNS. Both cabin crew yawned all the way. I wanted to apologise for keeping them awake. Their social chatter was their focus. The flight was of course late out of GLT but at every intermediate port there was no effort from flight or ground crews to make up time. If at all possible travel using BNE as a hub instead of the coastal nightmare and use VB for service and efficiency. The days of Qantaslink are surely numbered as VB progressively take them on. Unless of course they get their act together at the last minute.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

QantasLink customer review

(Australia)

TVL-MKY-BNE-BDG-BNE. A mixture of Q400s F100 and Dash8-300s. Excellent service on all flights - spare seat next to me on every sector and good quality wine served on late afternoon flights. Very good leg room on the Fokker 100. Good quality service and professionalism.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

QantasLink customer review

(Australia)

Sydney-Canberra return in Y class. Dash 8400 very small aircraft but comfortable legroom. I am impressed with new Canberra airport and Qantas lounge. Both flights were a little late cabin crews friendly only 30 mins flight and a muffin was served follow by tea/coffee and soft drinks.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

QantasLink customer review

(Australia)

Have flown SYD-ARM return at least 8 time the past 4 months. Dash 8-300's a little old but plugging away with seats still in good condition. Most of the flight is taken up with the cabin crew serving either a refreshment/light meal drinks and sometimes mints. In my opinion better than QANTAS mainline.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

QantasLink customer review

(Australia)

What a lovely way to fly compared to Jetstar. I have business in Northern NSW with a choice of Jetstar to Ballina or Qantas Link to Coffs Harbour. Give me Qantas Link every time - more room - a decent snack - a drink in the afternoon - friendly service and far more chance of being on time! Good value for money into Coffs as there is competition from Virgin.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

QantasLink customer review

(Australia)

SYD-WGA-SYD. Trip down on morning flight was on the larger Q400. The crew weren't present for most of the flight and were very robotic offering bare minimum service. The refreshment whilst nice was not substantial and handed out in a rushed manner. However one positive is that the crew phoned ahead for taxis due to the small size of Wagga's airport and distance from the town centre. Flight back to Sydney was on the smaller Q300. The crew were very friendly constantly making their way through the cabin to talk to passengers. The service on this flight was a stark contrast to the first flight. Both flights were on time and cabins were clean.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

QantasLink customer review

(Australia)

Port Moresby to Cairns return. I think this is the first Qantaslink international sector. Compared to Air Niugini flight is a dream. Good crew functional catering and plenty of wine if required. It is great to finally see some real competition on this route.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

QantasLink customer review

(Australia)

CBR-MEL-CBR. The staff were friendly and helpful and I thought that there was a noticeable improvement compared to what it used to be like. Was served a fruit bar and some sort of savoury scone along with beverage. The flights were on-time boarding and check-in wasn't a hassle.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

QantasLink customer review

(Australia)

CNS-TSV. Missed flight due to late arrival of Jetstar flight from DRW. Advised to go to Qantas service desk at Cairns airport to obtain new flight details. Only took a couple of minutes to be booked on to next available flight. Received snack on 50 minute flight.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

QantasLink customer review

(Australia)

BNE-HVB-BNE. Was a little irritated on the return trip that there was no wine offered despite departing at 35 minutes late at 1545. Legroom is satisfactory for a 45 minute sector. The snacks are on-par with mainline Qantas economy. Luggage was tagged appropriately for my connection to Qantas Business class at BNE. All-in-all QantasLink is doing a reasonable job on their short routes but I can't get past not being offered a glass of wine to apologise for a late departure especially 15 minutes before the bar service officially begins and even more-so since the full economy fare is almost the same as the BNE-SYD full economy fare on Qantas.
Seat TypeEconomy Class
Value For Money 12345
yes