Qantas Airways

BNE-SYD checked in to final destination, very friendly customer service. Flight good, seamless transit to international at Sydney bags checked through to Dallas. SYD-DFW allocated requested seats special Handling and customer service arranged this.very helpful. Gluten free meals and snacks given as requested. Cabin crew worked professionally, plenty of water available. Cleared customs Dallas before continuing on codeshare American Airlines to Philadelphia - flight was good, drink served but have to purchase meal or snacks.

WLG-SYD went smoothly enough. Boarding in Sydney was shambolic. Staff announced that boarding would be by row number but didn’t enforce that, so people mucking around with luggage in the forward rows really held up boarding. Departure was somewhat delayed as a result. They also didn’t have arrival cards for Japan available during the flight but handed them to us as we disembarked at Narita, which wasn’t particularly helpful. When I went to online check-in, it offered the option to pre-order the meal for the SYD-NRT leg, so I opted for the No meal – I don’t want to be disturbed option, as this was an overnight flight leaving at 21.30. A flight attendant duly came up to me to ask me what my “special meal request” was. Something is not working with the pre-order option, as I had a similar thing happen on the return journey. As I got a really good promotional fare, the inconveniences outlined above were bearable, but they're not what I expect of a full-service airline.

On boarding the plane at Tokyo, it was stiflingly hot. I was towards the back in row 60 something and tried adjusting the air conditioning but it was already on full blast. After take-off when the flight attendant came around with water, I asked if there was a problem with the air-conditioning and was told that it was due to the plane sitting on the ground all day in the sun. The flight attendant moved me to a seat further forward which was cooler. On SYD-WLG leg, I’d pre-ordered my meal, as the option was offered when I went to online check-in. As on the outward journey, this option didn’t seem to get the message to the cabin crew. I’m not sure why Qantas offers this option when they don’t actually action it.

Retun flight QF28 on 10/6/15 from SCL to Melbourne. I occupied an extra charged emergency exit window seat. Contrary to previous flight (SYD-SCL) in Premium Economy, the cabin crew (CC) offered no help to store hand luggage in overhead locker despite seeing my difficulty in doing so. Despite ample space in front of my seat to move around, staff disturbed passengers next to me by passing and collecting from them my food trays, until I politely asked them to step around to my seat to do so - which they did but offering no apology for their carelessness. Food was the worst consisting of fish or meat, a hard bun and a dry dessert - no salad, butter or cheese. Snack was an ice cream almost thrown at you whether you liked it or not in the middle of sleeping time. Drinks however were readily available. Very cheap and poor entertainment and poor quality headphones.

Great flight. Midnight departure caters for people like me wanting to go to sleep ASAP after takeoff. Seat liner on the seat while I changed. Slept for 7 hours. Entertainment system and food were excellent. The crew were the ones who made the flight so good.

The outbound flight to Bangkok was fitted with the new entertainment system and seats. A wide range of fairly recent movies to chose from. The seats were comfortable and had a lot of legroom. The food was a bit of a dissapointment. The chicken salad I chose was bland. The return flight was for some reason on one of the older A330s and did not have the new entertainment system. However it was a night time flight and I slept most of the time so it did not make much of a difference.

Quite disappointed with the food on the flight from SYD-BKK - definitely a lot less than any previous long haul I've been on for the length of flight. One main meal with not the usual extras that most airlines offer. Instead food spaced out with small apple and icecream on offer later on. Ater several hours were given 2 bite size beef sliders and drink as a snack meal. Water and juices bought around once early on during the flight. Seats were ok and cabin crew ok. Just food and beverage service inadequate for 10 hour flight. Very disappointed as I wanted to see what they were like long haul as am flying to Europe next year but it won't be with Qantas as it's the first time I've ever been hungry on a long haul flight.

Another very pleasant Qantas flight. The meal was small but quite OK for a 2 hour flight. I also appreciated the free drinks. The service was professional and friendly .

It was our first time travelling from Singapore to Sydney on 10th June 2015 and return on 16th June 2015. It was not a very good experience. I will not travel with Qantas if I have a choice. The problem lies in the cabin crew. They were not warm and hospitable. Not even a tight lipped smile. One attendant even knocked on the lavatory door and asked me to replace a toilet roll. Almost all attendants on both flights were not friendly, had sour faces and very straight to the point. They did not address anyone with Sir or Madam but just asked coffee, tea or hot chocolate? The inflight entertainment was quite boring and showed outdated movies. On our return flight, there was plenty of food served. Main dinner, beverages, ice cream, chocolate and hot dog on our 7hr journey. We were very well fed! I hope the cabin crew could be well trained on proper customer service as a smile would really make a difference!

We were on the Upper Deck in Seats 27A/27B. This is the first time we have flown Premium Economy with Qantas and found the service to be very good. The meals were excellent and was a bonus to pre-order meals prior to departure. The entertainment system had a good range of films and music. The seats are comfortable with good leg room, however on a long haul flight it is difficult to be really comfortable unless in Business Class. The return flight was also the same service etc. Happy to fly Qantas to the UK again. International Qantas Club in Melbourne needs to be renovated - Sydney, Brisbane, Heathrow and Christchurch are far better.