Qantas Airways

My first time on Qantas, quite a pleasant flight, flight attendants were professional, comfort of the seat is fine with flat bed. Good entertainment program. Amenities offered are a bit simple but overall the experience was good. The only bad point is that the seat is very narrow seat for tall guys.

Primarily fly with Air NZ but based on price factor decided to take a trip this time with Qantas as also status matched my Star Alliance Gold. Perhaps I have been spoiled with Air NZ over time as a frequent flier with additional legroom in Space+ seats, but it was unbelievably cramped in economy. The food served was also average which there was no option not to pay for as with other airlines, something I like being a lower base fare. Movie and entertainment selection was good, but didn't change the comfort levels much during flight. Overall, average flight, nothing fantastic, and wouldn't change my loyalty to Air NZ anytime soon, who I feel overall have a better product on the Tasman.

My husband and I just returned from Munich to Melbourne via Dubai. We flew in Business class from Dubai and we were disappointed in all respects with the flight. The seats are not very conformtable, the television screen had to be stored away when preparing for landing, and don't mention the food, so much about Neil Perry's menu! Very poor in all respects. We haven't flown with Qantas for some time, as we frequently travel to Europe and want the most direct route. Now that Qantas fles to Dubai we thought we would try - but never again. Poor services, poor seating, poor food. Not worth the money

After flying all night from HKG to PER via SIN with a budget carrier, it was such a relief to fall asleep in a Qantas A330. Seat comfort was fantastic, food was good quality and an all around enjoyable experience

I had a faultless fight going over to LA very impressed with the 747. Going home arrive at LAX to check in to be told my wife is seated on the other side of the plane (we booked and paid for flight two months ago and seats) they found 2 seats together, got to gate I was refused 3 times to board the plane, the seat wasn't working wouldn't lay flat yet someone was in the seat the whole flight. Cabin service was the worst I have had. For $8500 a ticket it did not reflect at all what they say on there web site. It's been six years since I have flown with Qantas after another issue coming back from LA.

Delayed by 10 hrs found out accidentally after check-in when I noticed the boarding pass of the connecting flight showing 19.50 instead of 09.50 (initially thought it was a misprint). No active QF communication as they got my email and mobile number or why on earth did they not delay my flight to Dubai for 10 hours. Later I found out passengers booked under EK flight numbers were reshuffled to other EK connecting flights, passengers under Qantas had to see the QF counter in Dubai (see below). Flight service was extremely poor from FRA to Dubai, took 3 hrs to finish service, whole seat rows were forgotten to service and they could not fix this for 20 minutes (usually they do this instantly). Drinks were not delivered with the meal but well after, EK service has gone dramatically downhill. On arrival in Dubai plane was parked on roll field and we had the longest air field tour ever. It took 20 minutes in a barely air-conditioned bus with 38 degree outside temperature to arrive. Once the building was reached a big queue on incoming security check. Some passengers on tight connections got very nervous and I doubt they made it. Trying to find a QF counter at Dubai airport was a nightmare as the maze at this airport is indeed amazing. It took me 45 to get to the right concourse after 4 stops at info counters as no relevant signs exist. Some people told me it took them 2 hrs to get there from touchdown. Another 15 minutes to find the right exit and shuttle stop, just missed a shuttle to the express hotel - next one was only 30 minutes later. So from touchdown to arriving at the hotel nearby took 2.5-3 hrs and I walked about just short of 2km including all the extra steps trying to find the counter way. After 6 hrs or so I tried to make my way to the shuttle but long queue and not enough seats and full so had to push the hotel to organise quicker returns as a few groups were waiting also. At the same time the flight was pulled forward some 40 minutes so for those relying on the boarding pass time printed on the boarding pass was very tight, although it did not matter as another delay. Service on the Dubai–Sydney sector was good apart from the annoying new approach to service where everything is given separately, i.e. cutlery one pass, tablet, main meal, desert and drinks – wonder who came up with that stupid idea? This whole experience was quite amazing and makes you realise how tricky things can get and thinking about passengers who are not able to easily walk about 2 kms or do not speak English well enough to follow the maze of instructions to even get to a Qantas counter – they would have had no chance and it makes you realise how easy a connecting flight through e.g. Singapore on the same airline is.

After putting up with disgraceful Emirates sub-standard service from London to Dubai, then from Dubai to Narita, we were never so happy to board our Qantas flight from Narita to Sydney. My family and I just sat back and relaxed on Qantas, following a multitude extremely rude bumbling incompetence by Emirates that saw us stranded in Dubai for almost a day. Once again the helpful, friendly and professional Qantas staff in Australia went above and beyond to resolve the Emirates problems we had encountered. Qantas staff were both on the ground and in the air very friendly and professional. Food, drinks and service excellent during the flights, the Business Class flatbeds allowed for comfortable sleep for the 9.5 hour journey. A little bit more variety with the onboard movies I think would help particularly when travelling with children, however not a bad selection overall. We have generally always flown Qantas, however with the code-sharing between Qantas and Emirates these days, sometimes you end up actually on an Emirates flight.

Sydney to Vancouver. Great legroom but if person in front reclines you also must recline, no drama but just be aware. I would like the crew to explain the features of premium economy. On our flight out we did not know that the metal footrest once fully extended then ratchets back up which allows you to have your feet and legs elevated, a great plus. Thankfully we knew this in our way home, but it wouldn't be very hard to inform passengers. Meals, crew all good. It's nice to have a direct flight to Vancouver, but sadly there are only two one month windows per year!

QF18 7July New York - LAX, arrived to check in at airport early, approached by staff member to ask if we needed help and informed us check in open at 2.15pm. Ground staff checking in passengers very professional. Boarding went okay and found we had seats with extra legroom. Gluten free meal and snacks given as requested, which I find good. Cabin crew seemed friendly and asked me to complete a survey. Los Angeles to Brisbane flight took off late due to being informed by pilot that passenger didn't turn up, so had to offload bags. My husband had to ask for power outlet for Cpap which had been arranged by special handling Sydney end - cabin crew thought he said extra safety belt, and she brought him that. Gluten free meal for me given and snack in a bag. Husband missed out on first drink run - didn't get asked. Just an observation of this flight as a passenger of other Qantas flights, that I noticed a big difference in customer service with American and Australian cabin crew - the teamwork appeared segregated.

QF 23, 28 June. Flight was slightly delayed as departure was from a stand away from the terminal. The transfer didn't take too long and was reasonably efficient. The A330 was pretty comfortable even in economy. The service provided by the cabin crew was excellent. Drinks and food plentiful and a welcome drink and a bottle of water was welcome! The aircraft hadn't been updated and the inflight entertainment was showing its age in terms of screen size, choices and navigation.