Qantas Airways

Melbourne to London via Dubai. On the 6th January 2016 we missed our flight from Melbourne to London. We were served by a very helpful lady at the Qantas sales desk in Melbourne, who after a period of time was able to get us on another flight to London. We are very thankful to this lady, as without her excellent customer service we would not have been able to return to the UK. Thank you very much.

I bought a ticket from Qantas to fly from Singapore to Auckland, transiting in Melbourne. Qantas flew us from Singapore to Melbourne and at Melbourne, it was a code share flight with Emirates from Melbourne to Auckland. When we arrived in Auckland at 1338, one of our bags did not arrive. I proceeded to the Qantas luggage counter (which was empty) and they directed me to the General luggage counter (which had a very long queue). After about half an hour, the ground staff said our luggage was left in Melbourne and it would be forwarded on the next Qantas flight in 2 hours. The luggage could be sent to us if we provided a hotel name and address. Unfortunately, we were on a camper van holiday! So we waited at the airport for 3 hours, but the bags were not sent on the next Qantas flight. We were told to wait another 3 hours. We highlighted that our camper van shop was about to close. We were then given a telephone number to call. After collecting our camper van we called and the ground staff told us the bags would arrive at 9pm. At 9pm, they told us the bags did not arrive and it would be sent the next morning. Finally, at 2pm the next day, the bags were sent by Emirates. We went back to the airport to collect our bag, the ground staff handed us our bag, my friend signed on a form and that was it. We were not given a copy. No one from Qantas or Emirates apologized! When I returned to Singapore, I e-mailed Qantas. Qantas responded that I had flew Emirates and I should claim from Emirates! I wrote to Emirates and Emirates called back, the call basically went, "I am calling from Emirates, I am so sorry to hear about your baggage delay. Your ticket was bought from Qantas so you should seek recourse with Qantas. Thank you." Before I could respond, the call ended! Without a letter from either Emirates or Qantas, I cannot even claim baggage delay from my insurance. Please be careful of codeshare flights.

Melbourne to Sydney with Qantas, and this was an Emirates reward flight. Despite the supposedly seamless integration of the Emirates and Qantas systems, it was not possible to check in online on either airline's website. Otherwise the flight was flawless: on-time operation, friendly onboard service and a comfortable seat. I had a guest pass to the Qantas lounge in Melbourne, which was very comfortable but the food options in the late morning were disappointing - just breakfast food.

Quick trip on Qantas Airways from Sydney to Singapore back. Whilst comfortable, the aircraft is now showing it's age a bit. This was one of the unrefurbished ones with the small AVOD screens. Seats comfort was okay but it felt like an old craft. Given that the Singapore run was once served by an A380, this is a major come down. Being a regular on the A380, the levels of comfort are not as high and with noise being a real issue on the A330. This is an important destination so Qantas come on, get the B787 onto it. No other gripes and service up to the usual standard that we now expect from QF. One odd thing. It was freezing cold to start with on both legs. Not sure if it is an A330 thing, that particular craft or me. Bit of a shock to the system to go from Sydney or Singapore heat into deep freeze.

Qantas flight from Hong Kong to Melbourne, and the A330 was new. Great IFE with touch screen and usb ports. Service was superb. I had not travelled Qantas international routes for more than 10 years, and I have to say it has improved dramatically. Food was nice - a hot entree (2 choices), or cold salad, plus a hot bun and dessert. Mid-flight snack, then breakfast.

Singapore to Brisbane and Qantas customer service is very poor. The food is dreadful, most of what we ate should not be served to customers. The cabin staff mocked us when we brought this to their attention. Having taken five flights with Emirates in December 2015, we had become accustomed to their excellent service, food and cabin comfort. Flying with Qantas from Singapore to Brisbane was one of the longest seven or so hours of my life. The cabin staff were arrogant, disinterested and in denial regarding the food quality. When I called Qantas the next day to complain they could not care less, a real waste of time. I always think a good test of the quality of any company is how they deal with customer issues, Qantas were very poor in this area.

Singapore to Sydney was an unpleasant experience from the time of entry into the aircraft. This Qantas A330-200 had a domestic configuration rather than international. Meaning there was one bathroom shared between all business class, crew and pilots, and the occasional desperate economy customer. It was occupied throughout the flight, possibly because pyjamas were issued and many took the opportunity to change before sleeping. It was usual to find up to 6 people queuing to get in, which is not what you expect for the extra price paid. The crew were also frazzled trying to prepare snacks in such a small galley. There was also something wrong with the new beds which kept eating the seat belts and had to be dismantled. Can usually recommend this airline but not this time on this particular sector.

Brisbane to Hong Kong on Qantas A330. Good flight all round. New bed was comfortable and more spacious than other airlines I've recently flown. Food was good but ran out of my choice. There was an option to prebook the meal but I did not take it up. Service good. On time departure and early arrival.

A textbook flight with Qantas Airways from Sydney to Auckland. Lounge was good for a decent breakfast and very comfortable. Plane took off a little late but friendly crew and great service made it feel like a seperate cabin - not just a curtain dividing Business from the rest of the plane. Decent wines and food and the flight was quite seemless - a rare chance for some peace and quiet and time to myself. Bags were first off and started coming out of the carousel when I walked up to it. Good to see that Qantas does a relatively short flight as well as it does the long ones.

Flew Qantas business class on the seasonal supplementary direct flights between Brisbane and Christchurch. Qantas lounge at Christchurch is quite nice. I think it's one of the better ones in the Qantas Australasia network. The flights were on time. Business cabin half full on each flight. Flight attendants attentive. Food was okay. Had fish option both flights and was okay. Drinks plentiful. Business bags were last off the belt at Christchurch. Brisbane not much better. However, a great flight and recommend. I only wish this route was flown year round with Qantas as it is so much better than transiting Sydney.