Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1 reviews
No Skytrax Rating
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"amazingly kind and helpful airline"

(United States)

Trip Verified | I have never been so appreciative of the airline staff. Play was amazing from the start to the finish. My sister and I were unaware of the need for an antigen test before entering Iceland. It was of course our fault for not looking and we had no idea what to do in order to make our flight and check in our bags before the deadline in 20 min. The gentleman checking in our bags kindly let us know about a pharmacy in the airport that may be able to get the test in time to make the flight. He not only gave us directions and quickly checked in our bags ( with a minute to spare), but he also escorted us through security in order to ensure we made our flight to Reykjavik. Because we had been sprinting with two suitcases all around the airport, we were both so thirsty and dehydrated but we did not have time to get water before boarding. Although usually you are only allowed to get any food or drink once in the air for ten minutes, the kind flight attendant let us get water before take off and pay later on in the flight. If this was any other airline we would have missed our flight or have been extremely nauseous for the first thirty minuets but we ended up having such a great flight and great rest of our day in Reykjavik! Such an amazingly kind and helpful airline even with the way they ask you to put your seatbelt on or help you with your overhead bags. Could not recommend Play more! So to the gentleman working in Charles De Gaulle airport for the 11:35 am flight to Keflavik on November 18th, 2021 you are a life saver!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Keflavik
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345