PLAY

✅ Trip Verified | PLAY delayed my luggage for two days. The clothing and incidentals I had to purchase they are trying to kick back as further use. In other words, I was supposed to wear the same underwear, socks, shirt, pants, not brush, my teeth, etc. etc. for 36 hours. They also suggested I should have rented my clothing. Are you kidding me? Additionally, they blamed me for not carrying on a bag (which they would have charged me $50) even though I was checking an empty bag for work I was performing in Iceland the next morning. Are you kidding me? Blame me for checking a bag two hours in advance of a nonstop international flight? They also charge you for water in flight. I will never fly them again. I take pity on anyone who flies them.

Not Verified | Unethical practice, and worst 'customer service' (if you can call it that) ever! We booked tickets to Paris via Iceland, and specifically purchased two aisle seats across from each other. Neither of us wanted to get stuck with a middle seat on a long flight. Play Air switched out the aircraft on the KEF-CDG and CDG-KEF legs, but didn't bother to tell anybody. They kicked us into middle seats, and declined (after several pleas) to refund the money that we paid for the original/specific seats that we had been bumped from. It was near impossible to reach them, as there are no contact phone numbers and/or emails. In addition, though the price seems to be low, they charge a fortune for carry-on bags each way...and even more for checked baggage. Higher than any other airline out there. There was absolutely no way to access any in-flight entertainment whatsoever. No movies, no wi-fi...nothing! Will never fly this airline again.

✅ Trip Verified | Worst customer service ever. No phone number to call. My flight got cancelled, no help, no refund. Unbelievable

Not Verified |  Bought 2 tickets. One person couldn’t make it so I changed the name of the passenger for £190. The second passenger couldn’t make it for the same ticket so the ticket was cancelled. PLAY kept the ticket fare for the cancelled ticket however refused to refund the name change fee for a ticket nobody used. When complained they stated this is their terms and conditions, refused to give rationale for their costs and the person dealing with it was passive aggressive and sarcastic. When you insure your tickets read the small print, there aren’t many circumstances when you’ll get your money back.

Not Verified | It is a pleasure to fly on Play! This is our second time using this airline to go to Europe. We love it. For me, who is used to U.S. carriers, I find Play a “drama free” airline. We get in line, board, and take off. No unnecessary announcements. Simply a safety demo and some updates from the pilot. The customer has the choice of paying for the upgrades she wants, be it luggage, a seat of her choice, or food onboard. Simple! The staff are superb. I love their red/grey uniforms which look so comfortable. I love that they wear comfortable shoes. They are always friendly and helpful. I don’t need the awful airline meals served by other carriers; I don’t need movies; I don’t need alcohol. I simply want a safe and calm way to travel. That is what Play provides.

✅ Trip Verified | One of the most horrible experiences ever. We bought our tickets from Baltimore to Reykjavik in November, picked the seats, bought carryon, paid for priority boarding, etc. we received our confirmation and we went on with our lives. In February I checked our reservation and just on a whim checked the plane and looked at our seats. Turned out they changed the plane and instead of moving our seats they left them. I had to contact play via Facebook messenger (they have no telephones) and asked about the seats. They first answered we had 36e and 36f and 20a and 20b. I had to tell them that 36f and 20a did not exist. They said we can move your seats. So we ended up getting separated. That was problem #1. Problem #2- most uncomfortable seats I have ever sat in. We had bought the XL leg room. So so so uncomfortable. There are no power charging plugs for the phone. No wifi. No entertainment. The cabin lights are always on so don’t expect to sleep. Everything is a fee, even water. Loading In Reykjavik was a pleasure, they put everyone on a bus (priority boarding and regular boarding) drop you off in front of the plane and make you carry up the baggage with you. All in a single mass. Older and feeble people struggled and had to get help from other passengers because there was not a single Play employee helping all while dealing with 20 degree temperatures with winds. Good times. I will never fly Play again.

✅ Trip Verified | A great flight and value for money as long as you come prepared — buy a carry on or checked bag with your ticket as it is significantly cheaper, bring water and food on board as it isn’t provided for free, download movies to your phone as there is no in flight entertainment, and bring a backup battery as some planes with no charge points. Leg room was excellent without purchasing a seat with extra legroom. Staff were friendly and helpful, and the layover in Iceland was easy and comfortable. Overall, I’d recommend this airline.

Not Verified | Nickle and dime policy is lame. Charge for water, coffee, to pick a a seat. A carry on bag is a terrible policy. Had I known, I would not have chosen Play to fly. The checked bag prices is excessive. All in all, I spent $250 per person more than the posted price. No in flight tv, no charge ports .. smallest legroom of any airline I’ve flown. Uncomfortable seats. All of this is short sighted business. I will not choose Play again.

✅ Trip Verified | We had an amazing trip with PLAY for our trip to Reykjavík. The flight was early both ways. The cabin attendants were prompt and nice. The ham and cheese baguette was incredible and white wine was surprisingly very good.

✅ Trip Verified | Economy only flight. Nothing included, not even water on a 5 hour flight. we paid $1000 return for not so economy pricing. Stewardesses had their own supply of liter water bottles which they partook in in front of passengers. They offered a 10% discount when booking but it wouldn’t apply - after a week of emails I was told they’d “run out of offers”. During the flight both ways the stewardesses hang out in front of plane with curtains closed. They block the aisle with a cart so if you need a bathroom you must pull curtain aside and ask them to use facilities. They look very annoyed every time this happens. There were chargers going but not on the return. No WiFi either way in this day and age? Really? You pay for everything other than a purse or back pack. We would not fly this airline again.