Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
5/10
4 star Skytrax Rating
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4/10

Philippine Airlines customer review

(Canada)

On line booking is a challenge and needs an upgrade. I didn't get the seat I booked online for an additional fee. The staff member behind the counter did not speak English nor Filipino. On our way back same thing happened the seat I booked was not given to us. This time the staff member admitted their lack of upgrades in the computer system and worked on changing our seats fast and was apologetic. Never had an on time flight with PAL. The only thing good about it is the cabin crews. They are very nice. Mine and my husband's TV did not work.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Philippine Airlines customer review

(Philippines)

MNL-YVR on a Boeing 777. Service was good and the food and beverages were tasty. My seat was a window seat and was comfortable. The seat was reclining and the cabin was clean we were given blankets. Enjoyed the inflight entertainment.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Philippine Airlines customer review

(United States)

GUM-MNL-LAO and back. Mediocre Airline. No inflight entertainment No Lounge access at GUM and LAO. Nothing that makes this airline stand-out from the rest.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Philippine Airlines customer review

(Germany)

Nice flight from Manila to Cebu. Plane was very new and the staff very friendly. All in all a perfect flight for this short distance!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Philippine Airlines customer review

(Philippines)

Great service from Manila to Toronto. Meals are tasty lounge is not that elegant but it is clean. Onboard seats are relaxing. Would definitely fly again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Philippine Airlines customer review

(Hong Kong)

Manila - Puerto Princesa - Manila (domestic travel). 5 day trip: delayed 3 hours on both legs. Poor communication lack of explanations and terrible customer service. The standard of this is airline is far below that of a budget airline and I will avoid flying with PR in future. A highly disorganised domestic carrier to be avoided.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

Philippine Airlines customer review

(Denmark)

Hong Kong to Manila in January 2013 on an A330. Upon arrival in Hong Kong the plane was delayed so we went out of Hong Kong approx 30 mins late. The Service was slow and my selection of food was not available. Also they apparently didn't have any Coke available. Upon arrival in Manila I couldn't help notice that the cabin staff were still cleaning up in the galley just a few minutes before our touch down in Manila. As a European I'm used to that the cabin is usually ready for arrival at least 15 minutes before touch down. There was no personal monitors however for a 2 hour flight that's not an issue for me. They did show some entertainment on a common screen but I didn't watch it. The messages from the captain were good and easy to understand.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(Canada)

Return Vancouver - Manila return on Boeing777. Online booking got me a good seat in the front - not what I call the second class business class back one compartment same as on the Airbus 340. The 777 is not as new as I expected but much better than the tired old 340s. Seats are a bit complicated to figure out with all the controls. Pitch is excellent with lots of room and I had nobody beside me on both legs. This was good as there are no seat pockets to store books or any items. The 777 is better configured and has a nice AVOD system although the choices were somewhat limited in music and TV shows. On the return leg the system crashed at the half way point and never came back on. The 777 is about one hour faster than the 340 and makes the trip a bit faster which is a bonus. Food was okay and service very good and attentive. My last 340 flight last year the cabin crew disappeared after dinner service but on this flight they were always around. On time flights and spacious. Will travel again next year on the 777 for sure - good value.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(Norway)

BKK-MLA. Nice flight with good service. The food was good and the flight attendants delightful. Not much inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(Philippines)

MNL-YVR-LAS return. The flight attendants were generally pleasant and accommodating but slow. The food was good - 4 meals plus one snack for a 14-hour flight so more than sufficient. The seats are not very comfortable they do not support the back or neck well. Fine for short flights but not good for long trips. The seats in the middle rows have ample leg room though the seats by the windows are quite cramped. As for the in-flight entertainment - there is no provision for personal entertainment only a large LCD screen with poor image quality. The same movie was shown twice. Interior of the cabin is not very well-maintained. There were scuff marks the seat covers were not pristine the passenger pamphlets tattered and there was some rubbish left behind by the previous passengers. 3 of the 6 restrooms in Economy had clogged toilets and sinks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no