✅ Trip Verified
| They cancelled the flight on us during return back to Istanbul due to Sabiha airport problems leaving our flight with another airline to catch at extreme jeopardy. I realize that airport issues are beyond their control. However, what I was very disappointed at is that their rep was not forthcoming with information, he played with words giving us false hope that the flight was just delayed (even displayed as such on the airport departure board) while in fact the flight was cancelled. His job was just to give passengers false hope. Only when I persisted on him that I had another flight to catch when he said, buy with another airline. The next flight was half a day away, Pegasus did not offer any accommodation or food to any passenger. My kids and I had to sleep on the airport chairs for the night until the next day afternoon. Was horrible experience. I came to learn days after that Pegasus was supposed to provide us with accommodation and meals .. too late. Let me recommend this, make this airline you absolute last resort .. and it is not family friendly. There were only two families with kids in the flight we used. They won't even give the kids a sip of water unless you pay ridiculous price. The seats do not recline and do not have charging ports. On the bright side, they were flexible with weight (on our outbound flight) and they refunded me the unused portion of the flight.