✅ Trip Verified
| Istanbul to London. It was a terrible experience. I was waiting in the queue to check in, the queue was very long and I had to wait more than an hour, when I finally reached the desk, the member of staff told me that I can't do a check in because it's less than 60 min left to my flight (it was 58 min) and he advised me to speak with supervisor. I went to speak with supervisor who was dealing with other unhappy customers (many of them). At first she didn't even pay attention when I came to talk to her, after waiting around 15 min she told me that she can't do anything about it and told me to go to Pegasus ticket desk, when I went there the member of staff told me that they can't do anything about that as well, as I had to arrive earlier to the airport (not sure how early that should be). She said that there is another flight to London however the plane is full and she advised me to check with other airlines. Thank you Pegasus for such a "great service". I had to buy 2 more flight tickets which were not cheap. I'm very, very disappointed, I wanted to save money, but finally I just spent way more. I asked for a refund but all I've been told was that I wasn't present at check in desk 60 min before flight so there is nothing what they can do. I will never fly with Pegasus again and I will advise others of the same.