Pegasus Airlines

✅ Trip Verified | Preflight and during were fine, average what you expect from a budget airline. Upon arriving in Istanbul, I found out my luggage wasn't there. Because another flight came in in 2 days, I had to wait three days for delivery of my luggage. Customer service and communication were okay. Contact couldn't be done through email though. Pegasus Airlines' desk at the airport told me it was the mistake of the luggage handling company at the airport I was flying from. However, the luggage handling company told me it was the other way around. To save time I didn't take it to 'court'.

✅ Trip Verified | Such a disastrous airline with the poorest communication management system. I was supposed to fly from Doha to Tiblisi via Istanbul this morning but they did not allow me to check in as I didn’t carry a PCR test which was earlier informed as not required as I am fully vaccinated. There was no communication from the airlines about the latest requirement set by them and they surprised me at the counter and behaved so rudely towards me. Their website wasn’t updated and moreover their customer service rep confirmed that PCR is not required if your final destination is Georgia as I’m vaccinated. They made a huge chaos in my life and were not even ready to accept their fault. When I raised it as a concern they blamed me for not calling them or checking with them about the requirements whereas their website has outdated information and their so called customer service representative also provided false information. Who will compensate me for the time and money I spent during the whole chaos? Such a useless airlines and customer support.

✅ Trip Verified | Using the services of Pegasus Airlines - you do it at your own risk. I was able to make sure of this a few days ago, when from Istanbul, where I was in transit, I was not permitted to board on the flight to Manchester. According to UK regulations, the arriving in the country must fill out a form and pay for a COVID home test kit, for self-control after arrival. However, for some categories there is a formal exception to the rule. When boarding the flight, I presented all the necessary documents confirming that an exception to the general rule applies to me. However, the airline employees refused to let me on the flight due to the lack of the mentioned COVID home test kit. When the situation cleared up, my plane had already departed. I was not offered any compensation or a replacement ticket, the manager behaved rudely. I do not recommend using the services of this airline.

Not Verified | Worst airline!! not recommended at all!! not responsible! worst experience. My luggage didn't arrive with me, it went to Dusseldorf instead of Barcelona. I had to wait 5 days to have my luggage. I had to take the optima ticket and to pay extra baggage in order to carry all these stuff and at the end everything went into the garbage because of their irresponsibility.

✅ Trip Verified | They told me I cannot enter the plane with my pet even though I confirmed with their airline prior to the flight and with a vet which papers I would need. It even says on their website that I did not need a pet passport, that only flights to the EU require this. They admitted it was wrong, but they didn't do anything about it. No refund or anything. I had to speak to 10 employees and all of them were unprofessional and rude.

✅ Trip Verified | Got to check in when it was still open. Tickets were bought with Turkish Residency card and were not matching with the HED code. For 20 mins staff were rejecting any try to fix the issue as we had a valid HES codes for each passenger. Because the system didn't recognise it they didn't allow us to go on board and I was left with two kids in airport. Immediately checked with management they said your tickets are burned and there is no refund, when the plane still didn't take off. Later the staff advised actually you supposed to link your HES code in a different way, after the flight is gone. This is unacceptable. Rude staff have us so much of stress and caused us money loss.

Not Verified | Was on my way back from Istanbul to Berlin, only to get denied boarding at the last minute with a group of some other passengers. The reason: you need to present a PCR test to fly to Germany with Pegasus specifically. The test was not required by German officials (we all called and even double checked with the health ministry). We were not even informed about this by the airline when we bought the ticket. We of course got several commercial emails to buy additional services but nothing about a required test. The staff were terribly unprofessional and unhelpful. Some even rude. We were there confused for hours trying to figure out what should we do. They took our passports(!) and disappeared for at least 1 hour leaving us confused in the international area of the airport. First saying we could book another flight, and then after wasting 4 hours of our time arguing with several incompetent employees who barely spoke English, turned out we had to re-enter the country, buy new tickets, do an unnecessary corona test, book a hotel for a night and return to Germany the next day. Terrible experience.

✅ Trip Verified | Flight from Istanbul to Amsterdam. Flight number: WZ72JB - PC1253. I was after surgery, I tried to pay for water with my Netherlands card. Of course it is a problem if you don't have a visa. I needed to drink my pills after surgery but I couldn't pay so I didn't get any water. I thought I get could get one cup for free (I saw the cabin crew drinking from big bottles) but no. I felt very bad during the flight but nobody came to me. On landing people started to pick up their stuff, the young cabin crew started screaming that they must sit. It was not professional! Terrible service! I flight all the time and have never met people like on this flight. Also baggage! Before my flight I bought extra baggage - 20 kg - 15e but I didn't get any confirmation to my email or to my electronic ticket. Of course I had paid but there was a problem between the bank and Pegasus so I paid double because I had to buy my 20kg again at the airport.

✅ Trip Verified | Worst airline ever, I paid for extra baggage and on the way back the check in service told me that they will charge me extra because they wont count the sum weight of my two baggage which is by the way less than the extra that i paid for. I even called their customer service before my flight and asked them if they will calculate both baggage together and they said YES on the check in they wanted me to pay extra and said a new rule was made one day before my flight date. I was never informed of the rule by email or message or any way. So not reliable at all, even in their own rules.

✅ Trip Verified | Bought 2 tickets on Pegasus airlines to Istanbul with the special offer: Free changes! This meant that I could change my travels dates without paying the change fee, which was a great deal due to the current global pandemic. However, when I wanted to change my flight the mobile app and web app were both down. I called customer service and was told the system was being restarted and I could only make changes over the phone or wait. Since my flight was that day, and I needed to change it ASAP since Turkey had just announced they would be introducing restrictions and new measures that day. Obviously, I wasn't about to travel and needed to change my ticket. So I asked the customer service representative whether I could change my ticket free of charge over the phone since I had no other option (of no fault of my own). She said she would have to charge me the change fee and I could then ask for a refund which I would get since it wasn't my fault. After sending in 2 complaints and multiple emails, Pegasus airlines still refuses to refund the fee. Not to mention all the money I spent on the customer service call even though THEIR SYSTEM WAS DOWN.