Pegasus Airlines

Not Verified | Shameless company with impolite and aggressive personnel who blame the customers! Seats uncomfortable in every aspect and no space for legs, inexistent service even for helping. They answered me straight to my face we can't do anything, you have to wait to arrive while I was just needing a bit of water because I was sick and they tried to charge me to an unbelievable price for it.

✅ Trip Verified | I took the flight Pegasus flight PC615 from Doha to Athens via Istanbul. They reached almost 1 hour late to Istanbul due to heavy ground traffic, the boarding gate for Athens closed. They said i can take the flight next day to which i said i will instead go to Amsterdam and they agreed to give me the ticket. They said my baggage is offloaded from Athens flight and will be sent to Amsterdam with me. Before boarding the flight i asked the lady twice at gate 203B and she confirmed after checking with some support staff that baggage is loaded on the flight to Amsterdam Airport. I am now at Amsterdam and after searching for 2 hours dnata staff confirmed that the bag is at Istanbul. That's the only bag i have with all my necessities. I am surprised how an airline company can be so inefficient. Hope they can bring the bag tomorrow without making more blunders.

✅ Trip Verified | I cannot stress enough how terrible our experience with Pegasus Airlines was. We missed our connecting flight from Istanbul to Medina because of a delay caused by Pegasus Airlines. When we approached their staff, desperate for help, we were informed that the next flight would be in 2 days. They refused to cover any costs for a hotel, meals, or anything else during this time. We were left stranded in Istanbul, with zero assistance, forced to pay out of pocket for a situation that was their fault. The lack of accountability, empathy, or even basic decency from their staff was shocking. We weren’t the only passengers affected, yet their solution was essentially: “Not our problem.” This is not just poor customer service; this is utter neglect. If you value your time, money, and sanity, stay far, far away from Pegasus Airlines. Their disregard for passengers is unacceptable, and I will never fly with them again. Avoid this airline unless you enjoy being stranded, ignored, and forced to pay for their mistakes. Pegasus Airlines is the epitome of how not to run an airline. Shameful.

✅ Trip Verified | My review is about the Pegasus Guest Relations team. They repeatedly close requests, forcing you to raise the same issue multiple times. I canceled my staff flight because my staff passport was still at the embassy and requested a credit note. It has now been 10 days, and they have yet to provide it. Since I had two PNRs, they closed my request, and I was forced to submit two separate ones. Additionally, two more requests were closed because I asked for the credit notes to be emailed to an address different from the one in the reservation. I then submitted two additional requests, asking for the credit notes to be sent to the email address listed in the reservation to avoid any further issues, and I am still waiting. While I understand GDPR regulations, this could have easily been resolved by simply using the email from the reservation the first time. If you're booking corporate travel, I strongly recommend using the company email address, as the process becomes unnecessarily complicated otherwise. I originally used the passenger's email to ensure communication and flight updates went directly to them, but now I am unable to do my job due to their lack of understanding and proactivity.

✅ Trip Verified | My experience with this airline was profoundly disappointing. This was unquestionably the last time I chose to fly with them. After a two-hour delay at Hurghada Airport, we were shuttled from one location to another without any form of communication or explanation. It was particularly frustrating that none of the airport staff seemed to have any knowledge of the situation, leaving passengers to miss their connecting flights. To make matters worse, after a lengthy wait, an airline representative and their colleague eventually appeared. However, rather than providing clarity or assistance, they displayed an unprofessional and hostile attitude towards the passengers. This reflected a complete lack of customer care and respect. In summary, this was a disgraceful experience with an airline I would strongly advise everyone to avoid.

✅ Trip Verified | I recently had the pleasure of flying with Pegasus and I must take a moment to commend Adnan, the head cabin staff for his outstanding service. Adnan is truly one of the best cabin staff I have encountered in a very long time. From the moment we boarded, his attentiveness and warm demeanor made a world of difference, especially for my elderly parents and me. Adnan was consistently polite and greeted us with a genuine smile, which created a welcoming atmosphere on the flight. His willingness to assist, no matter how big or small the request, was evident and greatly appreciated. A particularly challenging situation arose during our flight when an incident of domestic violence occurred between a couple. I was so impressed with how he handled the situation. He remained calm and professional, prioritizing the safety and comfort of all passengers. His quick thinking and ability to diffuse the situation by separating the individuals without causing further disturbance to the rest of us showcased his exceptional skills in crisis management. He is undoubtedly an asset to Pegasus Airlines. His dedication to his role and the well-being of passengers is commendable.

✅ Trip Verified | I am giving Pegasus Airlines a one-star rating due to a deeply frustrating experience. Their customer service is practically unreachable, and their website, despite serving UK customers, has poor English. They double charged me for a flight, and after over a month of back-and-forth emails, the issue remains unresolved. Here’s what happened: I was booking a flight to Turkey, and after confirming the payment, the website indicated that the seats were unavailable and prompted me to restart my search. Thinking the booking didn’t go through, I searched again and booked another ticket. However, I later discovered confirmation emails for both bookings, even though the first one supposedly failed. This resulted in a double charge of £500 each—completely unacceptable. Despite repeatedly explaining this to their team, I’ve only received vague responses about them ‘checking the issue.’ The lack of accountability and the delay in resolving this matter is infuriating. I strongly advise against using this airline.

✅ Trip Verified | One trip with Pegasus was enough to convince me to never fly with them again. They are highly unreliable, rude and completely out of touch with their customers. On a quite simple roundtrip from Cologne to Amman with stopovers in Istanbul, they managed to keep me an additional day and an additional night at Istanbuls SAW airport as they changed the flight from Istanbul to Amman and back, resulting in a whooping 12 hours delay on the way back to Cologne (5 hours on the way to Amman). They never gave any reason for these major delays nor apologized or anything (at least they could have distributed some drinks or even meals during the long delays or the flights following them), showing that they indeed have zero respect for their customers. Even worse any attempt to contact them had the same effect as talking to a brick - nobody picked up their hotline in Germany, their website doesn't work and at the airport in Istanbul none of the 3 employees I spoke to in a 90 minute odysee to get any assistance seemed to understand the problem with having to spend a night at the airport from midnight until 5am. In the end I lost a full day of my vacation, had to spend around 100€ at the airport just for accommodation, food, drink and a disfunctional wifi due to the delays and haven't even gotten an answer on how to claim my passenger rights after contacting them trough their website one week ago (they replied about 2 weeks later and claimed "political instability" as reason not to compensate or reimburse me - as if the conflicts in Israel and it's neighbouring countries would have started yesterday). This airline is an unreliable scam - wouldn't recommend! The icing on the cake of their lack of respect was that they seriously had the audacity to charge me for my hand luggage - on the last of four (connecting) flights and after 12 hours wait and delay at the airport.

✅ Trip Verified | Purchased return ticket Manchester to Baghdad via Istanbul, returning on 6/10 at 03:25, arriving Istanbul 06:25 and departing Istanbul 08:25, arriving Manchester 10:50 On 30/09 received text and email confirming that flight from Baghdad will be delayed to 07:15, arriving Istanbul 10:15 and that the the connection to Manchester at 08:25 will be broken *that meant They would put me up ion a hotel for the night and fly to Manchester the next morning, 7/10 at 08:25 I visited the Pegasus Office in Baghdad on 2/10 Baghdad Pegasus Office gave me the option to fly 2 days earlier on Friday 4/10, departing Baghdad at 08:55, arriving Istanbul 11:55 and the connecting flight to Manchester the next day, 5/10, leaving Istanbul at 08:25 arriving Manchester 10:50 UK time *Got to Baghdad airport at 05:45 and discovered that Pegasus Airlines had not flown in or out of Baghdad for past 3 or 4 days due to security issues, as ordered by the Turkish government Pegasus had NOT bothered to inform me that the first leg of my flight had been cancelled and what that meant if I did not show up in Istanbul for the second leg of my journey to Manchester I managed to find a seat on another airline, FlyBaghdad, at an exorbitant price (US$375) departing at 09:00 to Istanbul airport, NOT Sabiha Gokcen On arrival at Istanbul airport, I collected my luggage and made the Journey to Sabiha Gokcen airport, which cost 258 Turkish Lira and took 1 hour 10 minutes At Sabiha airport, I spoke to 4 different employees of Pegasus Airlines and none were interested in the fact that I had been abandoned in Baghdad by the airline and without any information The also confirmed that I was NOT eligible to free hotel accommodation for that night All of them refused to accept responsibility and said that I was only entitled to a refund for the cost of the first leg of my journey, Baghdad to Sabiha Istanbul, 125.50 British Pounds I got a hotel room that cost more than US$110 on arrival in Manchester, I wrote to Pegasus Customer Services (CS) who also refused to accept responsibility After several letters, they wrote that they had written to me on 30/09/2024 and 2/10/2024, informing my of the delay and cancellation of the flight from Baghdad to Istanbul, and for that reason, I was not entitled to any compensation I wrote back confirming that it I who went to their office in Baghdad on 2/10/2024 where my return journey was brought forward by 2 days and the Pegasus never contacted me about any cancellations

✅ Trip Verified |   The worst airline and service I’ve ever seen. Bad customer service and bad timing and disrespectful to the customers! I arrived at the gate and the gate was open then they took my boarding card and keep laughing and chatting with each other. Then they looked at me and said you’re late The gate is closed. I had to wait 6 hours because of this!! And as I waited to get on the next plane, the one on the boarding told me that my ticket is not available and I have to wait then I waited till about half of the passengers got on the plane then I ask her what I am waiting for, she looked at me and said “now you can go”! Instead of correcting their first inappropriate behavior they come with another thing.