Pegasus Airlines

Not Verified | Due to bad weather the plane could not land in Krasnodar airport, so the plane rerouted to Trabzon. The problem was that we stayed inside the Trabzon airport for 16 hours with minimum food and water. The situation was unacceptable, Pegasus Airlines did not allow us to leave the airport neither gave us any information about the issue.

✅ Trip Verified | They cancelled the flight on us during return back to Istanbul due to Sabiha airport problems leaving our flight with another airline to catch at extreme jeopardy. I realize that airport issues are beyond their control. However, what I was very disappointed at is that their rep was not forthcoming with information, he played with words giving us false hope that the flight was just delayed (even displayed as such on the airport departure board) while in fact the flight was cancelled. His job was just to give passengers false hope. Only when I persisted on him that I had another flight to catch when he said, buy with another airline. The next flight was half a day away, Pegasus did not offer any accommodation or food to any passenger. My kids and I had to sleep on the airport chairs for the night until the next day afternoon. Was horrible experience. I came to learn days after that Pegasus was supposed to provide us with accommodation and meals .. too late. Let me recommend this, make this airline you absolute last resort .. and it is not family friendly. There were only two families with kids in the flight we used. They won't even give the kids a sip of water unless you pay ridiculous price. The seats do not recline and do not have charging ports. On the bright side, they were flexible with weight (on our outbound flight) and they refunded me the unused portion of the flight.

✅ Trip Verified | Very incompetent staff. My flight was from Antalya to Amsterdam connecting to Reykjavik with Icelandair. The check oin officer was supposed to check my bags from Antalya to Amsterdam as my arrival time to Istanbul was 9 am and my flight to Amsterdam was at 1030. By the time I collected my bags the counter was closed. I tried to get help but was asked to talk to many incompetent people including the manager and sales office with no benefit. I had to buy new tickets through Turkish airlines. Avoid Pegasus airlines at all costs.

✅ Trip Verified | Istanbul to Stansted. I wouldn't fly with Pegasus Airlines ever again. £200 less than BA but I was made to book another flight because we were 4 mins late before the gate closed. We had our daughter with us who is 17 months. We had already done online checkin! All we had to do was drop our bags off. The lady at the desk said we were late. I asked to speak to the Manager. No one came and at this point I knew i had to pay for another flight so I said just get me on another flight as we were only away for 4 days. i had to pay £379.20 on the spot. Didn't accept Credit card. Customer service was shocking!

✅ Trip Verified | Istanbul to Kuwait. I had arrived the airport 2 hours and half before the flight and though we could not make it to the plane. I was surprised when first arrived pegasus counters to discover the all flights are served together, no matter when and where the flights go. No employee to arrange the crowd, everybody was just waiting his turn. Finally we got our boarding pass and to find out 45 minutes left to fly . Even the direction signs were not clear to differentiate domestic from international passport control. Few minutes later I found myself standing in another long row. I had finished that stage and got the departure stamp on our passports to catch up the gate after 5 minutes behind schedule, but the plane and the shuttle bus were still avail. I could not get in. then I went to Pegasus office and they let me and my family go into Turkey again to stay for any upcoming flight and stay in any hotel on my charge. Worst travel experience for a family ever. Never try this low cost company.

✅ Trip Verified | Dubai to Istanbul. Worse company ever! At check in, extra luggages I booked and paid for weren't updated in system so we had to wait 30 min with big queue behind us. Despite I have bill and invoices. We board in and stayed 2 hours on the ground without explanation, staff emptied the plane and we don't know what to expect. We lost our connection, train and hotel booking because of them. Staff very rude and shouting at customers, unable to handle the situation. Service customers denied to reply to me. Never again!

✅ Trip Verified | Istanbul to Ras Al Khaimah. Never chose this company! Pay more, but don't believe in Pegasus! They cancel my flight, didn't send any email to advise and gave no refund or compensation. Totally shameful. Beside all that the treatment in the airport was completely disrespectful.

Not Verified | Me and my friend have to say that our trip from Antalya to Stockholm 21 of October 2019 was perfect! I traveled also with my dog in the cabin. The staff was excellent. A special thank you I have to give to Bugra, you made our trip so much fun and unforgettable. We looking forward to fly again with Pegasus.

✅ Trip Verified | Istanbul to Ankara. Very capable, smiling, helpful, diligent cabin crew. Seat pitch was very good, although seating was not very comfy. I was alone on a three-seat row. Although take-off was a bit delayed, the flight landed on-time. Pre-bought sandwich was pretty good, prices for drinks are reasonable, thumbs up for alcohol on a domestic short-haul and all these on a low-cost experience. Quite unexpected and pleasant surprise for anyone who has seen European low-cost flights.

✅ Trip Verified | Gazipasa to Istanbul. Let me began with this, if you are looking for cheap flight which is less than one and half hours, Pegasus is good option. However, you should take this for you consideration that, your seat is not going to be recline and you would probably left the aircraft thirsty after you flight. On the other hand, briefing in their flight is masterpiece. Pilot briefed passengers 15 minutes before landing which is weird for me. All in all, it was good experience to flew with them, but I prefer not to fly with them anymore.