Pacific Airlines

✅ Trip Verified | Terrible service and quality. There was a storm in Hanoi so the initial delay was understandable. It was delayed from 16:10 to 23:20, then they said the time changed to 21:50. By the time we arrived to the airport they pushed to 22:20, 22:40, and 23:20 (the original delayed time). They said it was because the plane arrived late. No verbal announcement was made by the airline at the airport. They only told us via the screen and with a white board at the gate. By 23:20, they let us go the bus to go to the airplane, we got shuttled to and back to our gate due to some technical difficulties with the plane. Again no announcement, the passenger has to ask and shout to get an answer. The airline is the old Jetstar Pacific Crew, a low-cost airline, and they charge is the price of Vietnam Airline. Avoid if possible, and never going back.

✅ Trip Verified | We bought two tickets from Hanoi to Hoi an with Vietnam Airlines, but it was operated by Pacific Airlines. Once on board, they had us on the plane for 118 minutes, that is, about 2 hours. Very little information about the reason. Initially they talked about rain although not a single drop fell. After 45 minutes without more information, we had to talk to them so that they could update our status. In all this time, not a single drink, despite the fact that they are obliged if 2 hours pass. We have claimed but they wash their hands. They argue that the waiting time was due to "technical reasons" very different from what we had been told about meteorological reasons. They also argue that although time delay was close to 2h (for 2 minutes!), these were not fulfilled and that is why they are not obliged to serve a drink. Very bad experience. Not advisable at all.

Not Verified | This is a low cost carrier code shared with Vietnam Airlines who own 98% of it. It used to be Jetstar. We paid for a full service flight with Vietnam but got this instead. Bit of a con. No inflight entertainment, no service except for pay to buy. Seats very hard. Glad it was only a 2 hour flight. Got us there at least. Full flight but uneventful.

✅ Trip Verified | Return leg of my round trip. Again, the great thing about this airline is the departure from Bangkok's main airport rather than the budget terminal across town. Check in was done smoothly and boarding is by passenger ramp instead of being bussed about the airfield so is very convenient and quick. Flight departed on time and was fairly uneventful. Flight arrived 10 minutes ahead of scheduled time. The only let down of the journey was de-planing at Ha Noi was by ground service ramp and bus to the terminal.

✅ Trip Verified | Outbound flight of a round trip ticket costing the equivalent of $180 only. There was some confusion as to the gate which was changed and even the crew arrived late but everyone was boarded quickly for a full passenger load and the flight departed on time. Being only a less than 2 hour flight there was no in-flight entertainment and the crew barely had time to complete their trolley service before we were ready to descend for landing. Trolley service was limited to pot noodles, snacks and tea / coffee so nothing exciting. Being a budget flight the great thing is that it arrives at Bangkok's main airport, not the budget airport the other side of town, and there are ramp serviced for deplaning.

✅ Trip Verified | Such a terrible experience. Worst customer service I can ever think of and DELAYED all the time. One of our package was over by few kilograms but we already bought extra packages for it and staff ask us to pay extra fee that cost almost the same as the ticket it self. Or else we got to pull out our stuff to put in our other package that we checked in. In the end they all are the weight that we bought in advance. Wasted our time and energy. I asked for an email for me to provide a review and it took them 15-20 min to just give me it.

✅ Trip Verified | First, I bought the ticket via Vietnam Airlines only to end up being operated by Pacific Airlines. Ground staff at checking in were the rudest I've encountered to the point I had to complain to the manager nearby who apologized. Once through security, at the boarding gates it was absolute chaos. Gates constantly changed, all flights delayed from Pacific, what a nightmare. Once arrived in Da Nang I realized they had broken my luggage to which they said they could only offer 150000VND. That's all, unbelievable. Avoid at all costs

✅ Trip Verified | Very bad experience on this airline. First they masquerade as Vietnam Airways on the site so we booked the flight then we found out that it was Pacific which operates this flight. We come to the counter and we find very rude ground staff. Our flight was delayed initially by 10 mins which extended to an hour, no proper information was given, the reason was technical issues, which happened then resolved then happened, we were told to go back then told it was resolved. No apology not even water was offered. Please be careful with this airline, it's the worst!!

✅ Trip Verified | At first I booked a ticket to a Vietnam Airlines flight 2 days before but I could not board the flight because I just had a surgery and the minimum time since the surgery was done did not meet the requirement for boarding a flight. Therefore, I changed the ticket to this flight. Pacific Airlines flight PIC6230, from Ho Chi Minh City to Qui Nhon. Boarded on September 1, 2022. Delayed for 20 minutes due to "late arrival". Perhaps it's common for Pacific Airlines because another flight on that day was also delayed for the same reason. Taxi time before takeoff: 22 minutes. The aircraft still arrived on time even if the delayed time and long taxi time was dismissed. In-flight entertainment: It was a disappointment because there is no in-flight entertainment at all. No magazine, only a menu for food and beverage. Food and beverage: There are still some choices for food and beverage as mentioned in the menu even on a short flight, although I have to pay cash to buy it. Seat comfort decent. I can change the angle of the chair so that I can relax and try not to hurt my shoulder because of the surgery. The landing at Phu Cat International Airport was hard, which was quite unexpectedly shocking. Overall, this was an unexpected flight because I couldn't board the Vietnam Airlines one 2 days prior, so I really cannot say whether I would recommend this airlines or not.

Not Verified | Book through Vietnam Airlines. A few days before departure Pacific changed the original schedule of departure. At departure we had a delay (time of arrival) of 3 hrs and 59 minutes. Since this is within 4 hrs they can't do anything as a token for inconvenience or so. They say they provided drinks at the gate. We did not see them providing it, until the moment we were boarding. The whole 4 hours no information was given (except "delayed" on the screens. No one appeared at the desk until 5 min before boarding. This company has to learn a lot about communication and about moral behaviour (sticking to the rules is more important than keeping your customers satisfied). Flight itself was okay with friendly staff.