Pacific Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1 reviews
2/10
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2/10

"ticket didn’t have the luggage tag"

(Vietnam)

Trip Verified | When I checked in, I had my checked bag but the staff at the counter didn’t put the name tag on my ticket. I was busy to fill in the medical declaration form at that time, so I didn’t notice my ticket didn’t have the luggage tag on until I got into airplane. I informed a flight attendant that my ticket didn’t have the tag and she told me that I would receive the assistance when I landed. Once I landed, I got all my luggage. I follow the exit and one of their staff stopped me and asked me the tag. I told them that I didn’t get the tag on my ticket since I checked in. Instead of telling me to wait and double checked, he kept saying that I must lose my tag somewhere and I should have checked my bag. Even I kept explaining to him what happened, he ignored me and refused to let me out of the airport. I asked him what documents did he need me to present to proof that the bag I was carrying belonged to me. When I’m starting getting annoyed and telling him off by his attitude, his colleague came to support him and behave like I was making it become a big deal. You are being rude to your customers and ask your customers to understand your rude language?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhu Quoc to Ho Chi Minh City
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
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