"a terrible experience"
T Carenne (Thailand)
✅ Trip Verified | First time flying with Pacific Airlines (I booked through Vietnam Airlines). They damaged my luggage. The wheel was broken and they offered only 300k dong in compensation, which is about US $10. Pretty low knowing I have to buy a new suitcase. They even brought back the wheel that was broken and gave it to me saying I could easily fix it. Was a terrible experience and I will not fly with them again.
"Worst airline in Vietnam"
A Karsov (Vietnam)
✅ Trip Verified | Worst airline in Vietnam. They delayed the flight without any notice for 2.5 hours, which one can find only in the airport after check-in. More of that, they knew that didn't will be delayed, because they delayed all their flight that day, but still didn't notify passengers. No water, no food, nothing to apologize. Moreover, they started boarding when it should be the departure time.
"ticket didn’t have the luggage tag"
Uyen Nguyen (Vietnam)
✅ Trip Verified | When I checked in, I had my checked bag but the staff at the counter didn’t put the name tag on my ticket. I was busy to fill in the medical declaration form at that time, so I didn’t notice my ticket didn’t have the luggage tag on until I got into airplane. I informed a flight attendant that my ticket didn’t have the tag and she told me that I would receive the assistance when I landed. Once I landed, I got all my luggage. I follow the exit and one of their staff stopped me and asked me the tag. I told them that I didn’t get the tag on my ticket since I checked in. Instead of telling me to wait and double checked, he kept saying that I must lose my tag somewhere and I should have checked my bag. Even I kept explaining to him what happened, he ignored me and refused to let me out of the airport. I asked him what documents did he need me to present to proof that the bag I was carrying belonged to me. When I’m starting getting annoyed and telling him off by his attitude, his colleague came to support him and behave like I was making it become a big deal. You are being rude to your customers and ask your customers to understand your rude language?
|Type Of Traveller||Solo Leisure|
|Seat Type||Economy Class|
|Route||Phu Quoc to Ho Chi Minh City|
|Date Flown||April 2021|
|Cabin Staff Service||12345|
|Food & Beverages||12345|
|Wifi & Connectivity||12345|
|Value For Money||12345|