Norwegian

Gatwick to Lanzarote 21st march and returned 28th March flight number DY2438 and DY2439. Fantastic flight recently with Norwegian. On time no hassle arrived at destination early great staff brilliant airline! I'm never travelling with anyone else again!

Oslo-Stavanger DY534/536 24 Jan 2014. Excellent low cost carrier reliable great staff aircraft and systems inland good on most outland routes. I would say they are "Premium" Budget and cant really be lumped in with the hideous mega budget lines like Ryanair and Easyjet.

Have flown with Norwergian regularly for 5 years. Cabin is good and clean. Free WiFi. On time. Good prices. Ground crew contractors used outside of Norwegian bases Scandinavia generally lets the whole experience down. Due to traffic I arrived at Amsterdam Schiphol airport check-in desk 35 minutes before departure with only carry-on luggage. The flight had not started boarding yet the line at security (which was adjacent to and could be seen from the check-in desk) only had two people in it. The gate was immediately after security i.e. not a long walk. Despite all this the representative at the check-in desk (from Menzies aviation) refused to print me a boarding pass bluntly stating that I should have been at the check-in desk 45 minutes before departure time. I wasn't even given the chance to catch the flight which I had paid for. Very poor customer service. So had to fork out 150 euros for a last-minute train ticket and spend the night on a train travelling across Europe. Won't be flying Norwegian again until they use better ground staff at airports outside of Scandinavia.

My husband myself and 2 friends have just returned from a trip to Tenerife flying with Norwegian air we travel often and we were so impressed with the service and efficiency of the Airline the staff being so helpful and friendly we will recommend them to all our family and friends.

Flew with British Airways to LA from Oslo via London and Norwegian Air from La to Oslo via Stockholm. Norwegian has brand new airplanes i.e. the Dreamliner with more comfortable seats than British Airways. The Dreamliner is faster than older type airplanes (approx. half an hour saved) from LA to Europe and the prices offered by Norwegian are much better than those of their competitors. It should thus be a no-brainer to choose Norwegian Air the next time.

I booked a couple of flights from Amsterdam to Oslo and Oslo to Tromso and return to Amsterdam from Tromso (via Oslo). The flight was delayed 1 hour 35 minutes and I missed our connecting flight to Amsterdam thus had to take the flight the next day. Upon the notification of a delay (initially for an hour which ended up being 1 hour and 30 minutes) on the display screen in Tromso airport I had no choice but despair. Unfortunately all the effort to change the flight and book an earlier flight was turned down. It was very disappointing to hear that the situation was helpless and there is nothing that Norwegian could do. Last but not the least the lack enthusiasm from staff to help me solve the problem was particularly frustrating.

LGW-BCN 25 Feb 2014 and return 27th. As per some of the reviews on here they seem to employ camp guards at LGW viz customer service staff on the LGW desks. Saw people subjected to repacking and forced checking of bags that were easily well in limits "just because I say so". Terrible attitude at the desk the worst I've come across by ground staff at any airport. Had my passport flung back at me literally. The flight staff are great. Aircraft seats and wifi free all good. Arrived early both ways. BCN check in staff fine. LGW staff give a poor impression of the whole operation. That said I have just had 5 of seven flights with them retimed in the last 24 hours ex LGW.

LGW-TFS return on a B737-800. Left LGW about 20 minutes late due to the removal of a problem female passenger and baggage at 6.30 in the morning. Crew good both ways. Had seats in row 1 so plenty of leg room seats are quite hard. Return flight on time.

BKK-OSL-BKK DY7201 19 Oct. DY7202 3 Nov. Never again. The "premium cabin" had 5 seats sold in it the day before. Come boarding time they had filled the cabin by upgrading economy passengers. I don't have a big problem with this but come the meal service time the FAs made it easy on themselves by just handing out economy meals to everyone. The breakfast was an alleged premium product but was unfortunately the worst airline food stale does not begin to describe the pain au chocolat. Not at all impressed with the fancy windows that don't black out properly on the Dreamliner. For the same price as premium economy with Norwegian I've since flown Emirates and Qatar business out and economy back and find that to be much better value.

LGW to ARN. The flight was brilliant compared to the likes of easy jet and Ryanair with very nice recaro leather seats on a 737-800 and everything was very smooth. The free wifi included a flight tracker so you could see where your pointing speed and onwards. Overall it was a very nice flight and I highly recommend flying Norwegian airlines.