Nok Air

✅ Trip Verified | Recently I flew from Udon Thani to Chiang Mai on Nok Air's turboprop Bombardier Q400, this is my second experience with them (the first one was LPT-DMK back in Dec'2014) as well as this aircraft type. Both times the plane was quite new and clean inside, haven't seen anything broken. This time my seat (which I chose online in advance) was closer to the back of a cabin, and the noise levels were comparable to a jet aircraft, certainly quieter than ATR72 despite the higher speed. The seats are reasonably comfortable (for a regional flight) and with enough legroom. There were no meals (it's LCC anyway), however they provide small bottles of water for free, which is nice. The flight to Chiang Mai took exactly 1 hour and arrived 10 minutes ahead of schedule - no longer than a jet could take, but more eco-friendly. And the price I've paid (promo + 15 kg baggage, booked 12 days in advance) was not much more than for a bus, which would take 12 hours. Definitely will fly again, especially as Nok Air covers more destinations than any other Thai airline, including some small airports no one else flies to. Still have to try their jet service, however.

✅ Trip Verified | I booked with Nok Air online for my business trip from Bangkok (DMK) to Chumphon (CJM). Tax certificate can be easily requested online and delivered to my office even before my journey. Their website is user friendly, and I selected my preferred seat well in advance. On departure, I was informed that flight would be 50 minutes delayed with no further explanation. The aircraft was a 3 years old Dash 8 Q400, lovely livery but the sign of poor maintenance and improper cleaning are all over interior. Tray table cannot be used, worn out seat, dirty windows. A small bottle of water is served free of charge by a nice cabin crew. I bought a pack of snack which is nice. The return flight on ATR72 which is an even older aircraft. I had to move to a few vacant seats before finally finding one that can be kept upright. All in all, the experience is fair but I would prefer to fly other airlines if possible.

✅ Trip Verified | On recommendation chanced my arm with a stand-by seat for the onward flight to Chiang Mai. With three planes departing within 10 minutes of one another, Nok Air secured my business for no other reason than it had the shortest queue at the ticket counter. Straightforward to purchase, the price (1500 Baht) little different to that available for an advance booking - providing you stick to the 15kg baggage limit. Rapid check-in but few minutes late departing and arriving. By chance sat in an emergency exit premium seat [no extra cost] so ample room and offered drinks during the flight. Smart, nearly brand new plane. Bags delivered as I arrived at the carousel after short walk from airbridge, walking directly out of the airport.

✅ Trip Verified | Took Nok Air from DMK to URT (Champhon) as it offered the earliest flight for the day. First impression is that the airline is really cute, the whole ‘bird’ theme stuck throughout, the planes are painted in different colors and the nose always has a beak. This theme was also present in the cabin service - the stewardesses wore yellow and all the materials were really well thought out to present the brand image. As a PR person this is refreshing - especially from a budget airline. Seat pitch was quite tight, however in general it was comfortable. The service was slightly better than other popular budget airlines brands in Asia. The stewardesses came only once after the seatbelt lights were turned off; and dimmed the cabin lights for us to sleep. I would recommend this brand since I think at least for a budget airline they made the extra effort to stay on theme.

✅ Trip Verified | Hadyai to Bangkok. Today, my Nok Air flight has been delayed and retimed twice. As a result, it was late more than an hour. Indeed, it's not only one time but I experienced this kind of delay many times. Subsequently, I would like this complaint might help it to improve its service in the future. However, for me, I will not fly Nok Air anymore.

✅ Trip Verified | Hat Yai to Bangkok. Since air fare can be reimbursed with the organization (foreign government development agency), I turned up at their counter in Hat Yai to ask for the receipt/taxi invoice or any kind of document that has my name, flight detail, air fare and the organization name on it, for the reimbursement purpose. The staff informed that no document can be issued here, which for me was a bit strange because other airlines I have used could have done this process in literally a minute. After the trip, I sent the request through their e-mail system. Having waited for a week without any contact back, I decided to contact the call center. The response received was that the consideration was in the process (for god sake, I am not applying for job, just a receipt,, what exactly do you need to consider). Then a week later and still no contact from Nok air, I decided to call them again. This time they said they will follow the case and contact back. I did specifically ask them to contact me back today because I got tired of the chasing. Kindly enough, Nok Air contacted me back on that day, informing that my information for issuing tax invoice was insufficient (took them two weeks to realize that). Then, I explained that what I need is just a document from the airline, not necessarily tax invoice, just a receipt is fine. Then, I was told that a receipt cannot be issued after the travel. In sum, the unnecessarily complicated procedure, lack of customer service, poor case/request tracking system, and inability to solve customers' problem had made Nok Air uncompetitive with other airlines.

❎ Not Verified | Flew Yangon to Bangkok Don Muang. I found Nok to be quite comfortable and timely. I’m 6’2” tall and I had sufficient legroom. I was surprised this was a budget airline. My only qualm about flying with them again is Don Muang Airport. If Nok flew out of BKK, it old be my LCC of choice for Southeast Asian travel out of Bangkok.

✅ Trip Verified | Phuket to Bangkok. This company is a disaster. When I booked my flight I added an extra luggage of 15kg, which i paid with my booking. When I arrived at the airport, I found out that we all have the right to bring 1 free 15kg luggage. Mine was 21 kg so I told them to make some simple additions : 15 free + 15 paid = 30 kg. They refused to do the maths and asked me to pay 2100 baths (70 dollars) if I wanted to board. This is the last time I book this company.

✅ Verified Review | Hat Yai to Bangkok. Off to a bad start with ticketing. After inadvertently entering ‘Jeff’ as fist name instead of ‘Jeffrey’ was charged an extra 750 baht on a 1600 baht ticket to add the ‘rey’ onto the end of my name. Staff were very inflexible. As Nok Air decided to squeeze an extra 750 baht out of me for this small mistake, I will never fly with them again. Disgraceful.

✅ Verified Review | Ho Chi Minh to Chiang Mai via Bangkok. The worst airline I have ever known. - 3 among 4 flights I took delayed (HCM-BKK-Chiang Mai and Chiang mai-BKK-HCM). But the worst flight was the 4th. We arrived at 5:00pm for the 6:30 flight. It was a long line and finally it was our turn. When we reached the desk they told me that the counter had closed a minute before. It was ridiculous that we waited right in front of them and they just closed the check-in counter without saying a word. We missed the flight and had to buy new tickets for the next day. Most of all, the attitude of the manager and staffs was unacceptable. This definitely will be my last time with Nok Air.