Malindo Air

✅ Trip Verified | Malacca to Penang. Poorly rated budget airline. Check in poorly organised - arrived 2 hours early, told had to wait an hour - no staff. Flight ok, cabin crew fine, aircraft clean, seating average. Be aware - excess baggage charges horrendous. Tried to sort out excess baggage days before the flight but website would not allow access to information. Told at airport on checking in - "had I been there 4 hours earlier charges would be half". Paid 720 RM for 22kg excess. Ticket for passenger this route 199RM including 15kg check in baggage. Complained - no understanding at all. Complaint in writing - not resolved, avoided issues. Never again Malindo.

✅ Trip Verified | Denpasar to Bangalore via Kuala Lumpur. Very poor amenities and unprofessional staff. You won't be given water for at least 1.5 hours after take off, so carry your own water bottle. Food is pathetic. Blanket is not given until food is served. On asking for blanket for 5th time, the air hostess said "You want blanket first or you want food first?". There's no TV screen so carry your laptop for entertaining. Lights are almost always on and they won't give you eye-cap or pillow.

✅ Trip Verified | Malacca to Penang. Basic airline with very average facilities. Major issue with excess baggage. Had xtra case which made us 18kg in excess. Charged 705.96 Ringitt. Suggested purchasing another seat with 15 kg allowance at cost of 199 Ringitt. They refused even though aircraft was half full. Was told had I been an airport 4 hours earlier charge would have been much less. Had tried to register on line for excess baggage 2 days prior to flight but website would not register my request. Have tried to contact Malindo but they refuse to respond. Great way for them to earn excess income. So beware with excess baggage. Amazed that they spend thousands trying to attract customers then treat them like this. Surely they would want to right a wrong to show good faith. Never again Malindo, how about responding to me rather than a veil of silence.

✅ Trip Verified | What a horrible flight - late departure/arrival (over 1 hour), no seat-back entertainment, a broken WC leaving only one toilet for 100+ economy passengers. A seat that wouldn't recline, horribly bland food. Malindo is a budget airline that is pretending it isn't. But it is. This was our first and last experience of Malindo. In future we will stick with Malaysian Airlines, Air Asia and Firefly.

✅ Trip Verified | We flew from Delhi to Perth via Kuala Lumpur. The service staff were good, the food was average, the toilets were average with a blocked basin and there was no entertainment. The seating was not too bad and the plane was not full. They got us home safely but you could see that this is a low budget airline with no frills.

✅ Trip Verified | Delhi to Bali via Kuala Lumpur. Departure always late by at least 1 hour. Keep changing the gate number for the departure. Turn off the entertaiment screen half an hour before landing and take away the headphones early. Only 2 washroom for 200 economy class people. Waited 15 minutes and then asked to sit without using washroom.

✅ Trip Verified | Kuala Lumpur to Jakarta. This is my second time to fly with Malindo. Everything goes on like the first flight, on time departure and arrival, but nothing is really special. There was no IFE installed on the aircraft, not like the first one. I am not really sure how Malindo (Batik Malaysia) identify and define themselves. They started as hybrid airlines, and then claimed to be full service, and now they seem on the way to be low-cost.

✅ Trip Verified | Jakarta to Kuala Lumpur. This my first time to fly with Malindo Air, actually i am a little bit confuse about how to call this airline wether Batik Air Malaysia or Malindo Air, since the rebranding is never finished or not. The flight is quite comfortable since the first step of booking, check in, and boarding was smooth although IFE on my seat did not work. Flight departed and arrived on time.

✅ Trip Verified | Perth to Denpasar. Malindo sold our group of five university students non refundable flights which were found out to be cancelled before purchase. Flights still showed to be departing on the morning of the flight on Malindo Air website even though they were cancelled three days prior. Malindo refusing to give any form of compensation and now blocking all emails in regards to matter. I am disgusted with their service and this has been a horrible experience. I would give them 0 if possible.

✅ Trip Verified | This was, I believe, the first late night / early morning flight for Malindo Air to Kuala Lumpur on a Tuesday which may explain the small number of passengers. Checking tracking websites, the incoming flight was delayed an hour with similar consequential delay in departure. Arrival KUL only 15 minutes behind time. Ample space to stretch out on board. Leg room ample and seats more comfortable than those offered by other airlines. Basic food (form of pot noodles) and soft drinks supplied but mostly slept given the 0240 departure. Basic headphones distributed for IFE. Sign on door stated Wi-Fi fitted but not advertised on board. Beware KUL airport as departure boards are not updated, a change in terminal for the connecting flight to Bangkok not shown until 25 minutes prior to departure with resultant mad dash to reach the gate via the train. On time arrival at DMK bags arriving at the carousel on clearing immigration.