Malindo Air

Not Verified | If I could give any airline a 0/10, this would be it. I'm a very frequent traveller and my only advice for this would be don't even bother with this airline, regardless of the price. Poor service, poorer customer service and truly an example of how a company acts in bad faith. I submitted a request for refund in accordance with the terms and conditions stated on their website after my flights were cancelled and tried to call their customer service hotline to no success. One month later I am informed that they are issuing me my refund in the form of a voucher in accordance with their refund policy which was changed recently without notifying customers. Had to wait another 2 weeks to get any response from them on my further questions and the staff were completely unhelpful. Be warned, this is truly a scam airlines and their terms are so badly drafted you're forced to go into details to build your argument (also I note that they sneakily fail to include the effective date of their terms on the website so you can't tell when they update - thank heavens for screenshots and pdfs). Not worth any price if you asked me.

✅ Trip Verified | Penang to Bangkok via Kuala Lumpur. Malindo Air changes the timings of the first flight (I accept changes happen) which makes the connection in Kuala Lumpur impossible. After many tries to contact Malindo Air I finally get as far as having the ticket changed and leaving from Penang instead as there were no other options. I am still puzzled by the fact that a booking system can rebook me on a flight that arrives 30 minutes later than my connection departs? And that I have have to point this out to the airline. On 2 occasions? A month later they also change the flight times (once again I accept changes happen) and I am back yet again sending numerous mails and messages via messenger. Since there are no there alternatives or options they offer to refund my ticket I even get a confirmation saying they will refund this ticket. 2 months later I get an email saying that due to the corona virus I be reimbursed in vouchers valid for 6 months. The cancellations had nothing to do with corona - all flights were flown and before any alterations to the industry/tourism etc in Malaysia as well as Thailand. Vouchers to be used in Asia within 6 months. I live in Denmark and the world is closed. Seriously? Sadly they are no longer responding to my mails. It is impossible to speak to anyone in charge yet alone finding the name of someone who can manage anything but sending a standard mail. And this is Business class ? This airline is not worthy of business I am afraid.

✅ Trip Verified | I had my flight Taipei to Kuala Lumpur booked on 15 March 2020. Unfortunately, it was canceled because of operational requirement. I was informed on 2 March 2020. Quickly, I submitted a refund request to them on 6 March 2020. On 10 April 2020, they compensated my by sending me a travel voucher, where I would need to claim it at their sales counter in Taiwan within six months! I checked their website, then only I found out that they have changed their refund policy, effective from 17 March 2020. More importantly, my flight was canceled not because of COVID-19 outbreak but due to their requirement. Think twice if you wanted to get their service, I hope you wouldn't experience the frustration I have with this pathetic airline.

Not Verified | Kuala Lumpur to Perth. Low cost/no frills - that's OK. However: 1) Malindo performed their own carry on security check prior to boarding - did not allow any personal water for the 6 hour flight. Consequently, water would need to be purchased on board at an inflated price. 2) The most uncomfortable seat and reduced leg room of any flight taken anywhere. In retrospect, would have chosen to pay more for a more comfortable flight.

Not Verified | Denpasar to Perth via Kuala Lumpur. Previous 6-hour flight from Kuala Lumpur to Perth: most uncomfortable seats ever - narrow seats with minimal leg room! No charge for carry-ons. Water confiscated by Malindo security [3rd security check-in airport]. Consequently, water would need to be purchased onboard at an inflated price. A four-hour flight from Denpasar to Kuala Lumpur: charged us $179.00 for two checked bags [for total weight]. The seats, however, were more comfortable than on the 6-hour flight from Kuala Lumpur to Perth!

Not Verified | Kuala Lumpur to Langkawi. Today we tried to cancel flights for this weekend to Langkawi due to the latest Movement Restriction Order in Malaysia. We live at Genting Highlands and the Government is telling everyone to remain at home to help stop the spread of Covid-19. Malindo Air only offered to give back approximately 80rm on tickets which were purchased for approximately 1200rm. Given the crisis the world is facing at present I believe this is inappropriate and totally unfair that Malindo Air are not supporting the government’s orders on the current restrictions.

✅ Trip Verified | Jakarta to Kochi via Kuala Lumpur. Pathetic customer service. They cancelled our flight from to Kochi and even not ready to tell us other options. Not even helping to get transit visa to board another airline. Pathetic and poor customer service and even flying experience is too bad.

✅ Trip Verified | Hong Kong to Kuala Lumpur. I recommend this airline. Spacious seat, clan aircraft, flight was smooth and comfortable. Only one minus - small portion of purchased meal

✅ Trip Verified | Sydney to Bali. I received an email a week before from Malindo airlines, changing my return journey by 3 days. With no alternative but to rearrange my entire holiday. Their customer service was appalling as they had no idea as to what they could offer customers like me in distress. I will never fly with this airline ever again and I still don't know what I'm going to do with my flights.

✅ Trip Verified | Kota Kinabalu to Kuala Lumpur. This is the worse airline I've experienced. I wanted to change/cancel my flight, called the service centre but it seems she was no help. She made matter more confusing and she gave me the wrong info. But to make matter worse, i got my luggage damage, try to file a complain, but they said i got no insurance so nothing cant be done. I understand that part, but i had to travel far back and forth to the lost and found department, holding my heavy luggage, without any offer to help me carry them.