Malindo Air

✅ Trip Verified | Worst experience with Malindo Airline (Batik Airline). They scheduled our flight without any notification. We know on Malaysian airport that out flight has been rescheduled from Malaysia to Nepal. don’t know what is a actual issue but they just said technical issue to us, the flight was cancelled from Malaysia to Kathmandu, and our transit time increased from 3 hours to 17 hours. We were around 12 passengers. Initially, they made a drama about providing accommodation, but after more than half an hour discussion, they finally gave us food and accommodation. And in morning I knew that there way more than 5 Nepalese passengers, they didn’t get any accommodation or facilities. I would not recommend Malindo Air or Batik Air based on this experience. And the service was OMG can’t able to explain.

✅ Trip Verified | Worst airline ever. They don’t give you food or water. You can’t even buy on plane. Service were terrible. Plane has no Tv monitor or charging station. Seats are really bad but you still pay lot of money.

✅ Trip Verified | Disappointed with the service from the airline. First after touch down in Kuala Lumpur, we waiting for our baggage to be on belt for one hour. And when asked the ground staff, no answer was given and they are not sure was is happening. After going home with our luggage, during unpacking, realised that our luggage cracked. Have been traveling for so many times, this was the first time we encounter this problem.

Not Verified | I was originally scheduled to fly from Singapore to Kuala Lumpur. Due to operational constraints Malindo cancelled the flight and put me on flight the next day, which would be useless for me as I was attending a family wedding and would be reaching after the wedding is over. They refused to give me a refund but instead gave me a credit which is really unbelievable. when I called customer service they refused to give me a refund for an issue that was entirely Malindo's.

✅ Trip Verified | I didn't have high expectations from Malindo Air but despite this my flight was a disappointment on various fronts. New Year's Eve is not a busy time to fly and as expected the flight was only 60% full. The crew made a good first impression but the flaws started appearing early in the flight. Both lavatories had not a drop of soap in them and the crew confirmed they have no soap at all. The temperature inside the cabin was very cold and if this wasn't bad enough the air conditioning was blowing at full force. This was true even once we landed and waited to disembark. The onboard meals are reasonably priced but they come with only one a 350 ml water. The menu doesn't display prices for water bottles (only soft drinks) The cabin was clean and the crew provides good service.

✅ Trip Verified | Their customer service is non-existent. When tickets were purchased in July for my upcoming trip end of Dec 2022, my credit card charge vs tax invoice received did not match. They did not send me tax invoices for extra luggage. Since their e-ticket does not have any luggage info, I wanted the receipt. Numerous emails & calls to customer service, this issue remains unsolved after 4 months plus. I finally had to dispute charges through my credit card company. My kids are coming later on the same airline & the departure time has changed twice. This is impacting our bookings in KL. I tried to call them & was on hold for 2 hours & no one picked up. I finally hung up. After reading all the reviews, I pray we will actually depart as stated.

✅ Trip Verified | Very bad experience. Flight schedule keep changing when your flight is nearby and the they don’t want to listen you. Never get any emails reply and they don’t provide any refund. So be careful before choosing this airlines.

Not Verified | Unreliable. Regret traveling with them. Flight got cancelled 4 days before, due to operational requirements. I had their travel insurance, which doesn’t cover that. They have zero care for passengers. They send me another ticket with missing connection flight. Their customer care never picked up the phone. I literally went to airport counter and got another ticket and ended up 14 hour transit time at KLIA airport. Try avoid flying with them and never buy their insurance. It’s a joke. Covers nothing.

✅ Trip Verified | Malindo Air has changed my flight time without reason, I call back many time service center, it not pick up and failure system setting. Then I email 6x urgent email to recall me back. From my last experience, it take 1 month to reply which i already done travelling. No reply, no answer. It seems that the air ticket just burn out like that? .

Not Verified | Totally unreliable! The return flight was changed one full day, as if it doesn't cost anything to stay another night in KL. Then the time of return flight has changed back and forth twice. Come on? During the flight the staff does not really enforce the mask mandate. I won't fly with Batik/Malindo anymore.