✅ Trip Verified
| Singapore to Kota Kinabalu via KUL. Flight got rescheduled to following day. We booked a straight flight to Kota Kinabalu for 3 November 2018. However, to our dismay, the flight was cancelled and our flight got rescheduled to 4 November 2018, just 2 weeks prior to departure. We tried calling the agent and airline several times and our flight was rescheduled on 3 November 2018. The whole process of the rescheduling took all the remaining 2 weeks and the customer service took very long to reply to our email. We had to take the initiative to follow-up on the issue. This is unacceptable and they only confirmed our flight 3 days before our flight. The airline also refused to make any kind of refund. 2. One passenger ticket got void when we check-in When we checked in on the day of our flight, we were informed that one of our friend’s flight was voided due to system error. As a result of it, that friend of mine had to purchase another ticket to Kota Kinabalu. Malindo airline told us that it was the agent’s issue and when we called the agent, the agent told us that it was Malindo who cancelled our flight. Ultimately, we, the consumers are the ones who are suffering the consequences from all the errors. Denied assess to board on 2nd flight As it was a transit flight, we received 2 boarding pass upon check-in. At the check in counter, we were informed that the flight has been delayed to 1.15pm and we asked the customer service officer if we will be able to catch the transit flight as the time frame was only about an hour. The customer service officer told us that we should be able to catch the flight as the KUL - KK flight got delayed too. if we were to miss our transit flight, we will be able to board the next flight available to Kota Kinabalu to Kuala Lumpur Airport. We arrived at Kuala Lumpur Airport at about 2.30pm and we were 30 minutes away from our next flight. We rushed to the transfer gate and the gate to our next flight was not opened. We made it in time. However, to our utter disappointment, we were denied access to the flight as the staff told us that our flight has been rescheduled to a later flight timing (6.45pm). We were not informed on the change to a later flight We spoke to the duty manager and we were told that they rescheduled our flight to a later timing as the transfer of the luggage takes 40 minutes and our sin-kul was delayed. Hence, they shifted our flight to a later flight without informing us. We only found out when our boarding pass was rejected just before boarding the plane. The point being, we booked 6 tickets with free check-in luggage but we had only 2 check-in luggage. When we first checked in in Singapore they should have given us a choice whether we want to check in our luggage as it may delay our transit flight. We asked if we will be able to make it for our transit flight and we were reassured that it was possible to catch the flight. Clearly, it was not. Furthermore, we were asked to wait another 2 hours before we were issued the new boarding pass for an even later 6.45pm flight. Our new seats were not even guaranteed 1 hour before this flight. Another 2 groups on the same flights as we were faced similar issues: unresponsive customer care service, last minute flight changes, uninformed changes to flight etc.