✅ Trip Verified
| Brisbane to Denpasar. Certainly not a glowing review from us in relation to this flight. So many things made my first Malindo experience a poor one, which I don't intend to repeat. Here goes: 1. Trying to check the status of our flight the night before, Malindo's website system said the flight didn't exist. I double checked and triple checked the details I was entering, making sure I did so as the webpage instructed. Fail. 2. Even after checking in online, the "bag drop" process at the airport was ridiculously inefficient, the queue took so long to get through and the time taken was as if we hadn't already checked in. I noted to the check-in lady the time, she noted that Malindo's check-in system is antiquated and takes far longer to use than every other airline's system. Fail. 3. No entertainment system on a flight over 6 hours. Old aircraft that just doesn't have it fitted. The airline obviously knows that particular aircraft doesn't have entertainment fitted, so an automated courtesy email to passengers would be considered good customer service, so that your customers don't turn up unprepared without a book or magazines or own device with pre-loaded media. Fail. 4. Throughout the flights, the toilets were disgusting. Toilet paper ran out. One of the toilets' soap dispenser was broken - the hostesses response was to wait for the other toilet to wash my hands. Really?! It's obviously been broken for ages, and the airline can't even put a temporary soap dispenser in that toilet? Fail. 5. Onboard catering. No menus, but obviously selling stuff because we saw a couple of people eating something. Once during the >6hr flight, a hostess walked by showing a bottle of water as if to offer it, but walked past so quickly we didn't even have time to stop her! Then I asked to buy something. The only payment method was Aussie cash. Won't take cash of the destination and won't take card payment. Seriously? Fail. Overall, everything about the experience proved this to be a budget airline in every sense. I'll make the effort to just fly Virgin Australia again in future (as I thankfully am for a flight back home).