✅ Trip Verified
| We paid $842 for 2 return flights from Brisbane to Bali for my birthday in July. After Covid-19 hit and travel was restricted, we applied for a refund as my husband has a lung condition so is at high risk if he catches the infection. We explained we would be unable to travel until a vaccine was available and that travel vouchers would be of no use to us. After waiting 2 months, we tried to call the Australian office but it had been closed. We emailed customer care and 2 hours later we received an email reply containing 2 travel vouchers for $152.72 each which need to be re booked by May 2021. We are told these were sale priced tickets which are non refundable and that we can only get back the Australian taxes we would have paid for this flight. This is disgusting, it was not our fault that the pandemic had forced these restrictions! For a company to take our hard earned money, be unable to provide a service and only offer such a pitiful amount on useless travel vouchers we will be unable to redeem in time, is shameful and theft. Travel insurance wont cover this and we are forced to to complain to the Malaysian consumer complaints commission in an attempt to recoup our loss. They should not be allowed to get away with taking peoples money for nothing.