Malindo Air

KL to DEL on 22nd Oct. There was a delay of 2 hours because of some unruly passengers. They were taken off the airplane. When it came to lunchtime the Vegetarian food finished however there were still about 15 passengers who wanted that meal. The chief air hostess explained we had 2 options - either take the chicken meal or purchase the noodles. There was only 1 toilet functioning on the flight.

I was supposed to travel with my family from Cochin to KUL on 13th Oct 2014 but I got a call from an airline rep on 12th Oct 8.30 pm saying that our flight has been cancelled due to "technical issues" and stated that I could either travel the next night from Cochin or the next morning from Trichy (which is 350 kms away). We had no choice but to choose the flight the next morning from Trichy since we did not want to waste an entire day of our short pre-booked vacation. We reached Trichy airport by 8 am (our flight time was 10.30 am) and that flight was delayed by 3 hours. Never had such a bad experience with any airline before. The plane however was new and had good seats and very good leg room. (Good for a low cost airline). I would have given a positive review if it hadn't been for the cancellation and delay.

My flight was bound from KUL to DPS on 28/9/14 09.20hrs flight. Flight was delayed for 30minutes due to 2 missing passengers and air crew did not make an announcement on the delay. Flight attendant asked for our boarding pass to check through their passenger list and this continued 3 times throughout the 30 minutes. After searching for the 2 missing passengers no one came onboard and the flight departed. Upon reaching our destination we were not given the immigration form so we asked for it. The flight crew came with a Malay declaration form and I told her we need it to be an English version to my surprise she told me its the same I rejected and insisted I needed it to be an English version. So after a good 5 minutes she passed me an English declaration form. Asking politely for a pen she brushed me off by telling me someone had taken her pen and she did not have one at the moment and returned to her business class seat with the remaining crew. Staff were not attentive to passengers needs and crowded in the Business class seating and chatted with the curtain closed. This was the worst inflight service I have come across.

I travelled from Mumbai to Bali via KL. They offer hot meals on BOM-KUL-BOM sector while only a cracker on KUL - Bali sector. Seat leg clearances are good in economy. However the airline lost my baggage and its been over 10 days and they still haven't bothered to keep me updated! Supposedly the airline has been loosing lot of passengers baggage. Hence I would recommend you not to travel with them.

Flew on August 14 to Delhi in business class. Return flight on 22nd also in business. Outstanding crew very efficient and helpful. Crew were happy for a chat. Food was great with Hagen Daz as ice cream for dessert which was a surprise. They also provided us with hot towel and peanuts for a snack with pre departure drinks. The premium lounge in Delhi airport was basic but comfortable and nice. The seats are comfortable for a 737. Overall will certainly fly Malindo again.

I flew from Bangladesh to Thailand via Malaysia. They canceled the outward leg on the day of travel and then the return leg. I had to make my own way to another airport next day (7 hours by bus). On the way back they did help me get an internal flight to my destination airport and a hotel overnight as I had to wait. These cancellations are regular. The aircraft they operate are nice and new. Staff are professional. The food is fine. Inflight entertainment is from a limited selection. One nice feature is that you can charge from a USB socket in your entertainment console. But the amps are very low so you only get a tiny charge.

June 26 2014. One-way KUL-DPS in Economy class. Check-in at KLIA 2 was swift but I did check-in online the day before as well. Long lines at Immigration counters. Reminded me of Bali. Boarding call followed on time and our flight left KUL 10 minutes late but we arrived on-time in Bali. Overall nice flight experience. 32 inch seat pitch was comfortable for a tall person like me. Seat reclines and comes with in-seat entertainment. Even offers an USB connection which usually is only available in Business Class. Free meal service was only crackers and water. Other meals and drinks were available for a charge. Would book Malindo Air again.

Overall an ok flight. KUL-CGK return. Ample legroom seat can be reclined interior calm cabin crew friendly and responsive. IFE working various selection but not that interesting. Check in at KLIA counter was hassle free but not on the way back from Jakarta. There was no clear signage as to where the Malindo check in counter was and the check in process was so slow that we only managed to board our flight during final call. Luckily we didn't miss our flight back. For a 2 hour flight only refreshment given was a mineral water and crackers. You need to purchase a meal.

OD1155. PEN-SZB on 3/2/2014 scheduled at 15.20. Delayed to 17.20 and delayed to unconfirmed time. Finally depart after 22.00 but to Langkawi and finally landed KUL at 01.00 instead. Terrible experience.

KUL-DEL on economy and DEL-KUL on business. Overall a good flight although I think the economy seats are great in terms of legroom but the chair was way uncomfortable even though they do have slight reclining. Food choices aren't great on economy as expected due to budget airline but flight attendants are extremely warm and helpful. They should think about giving the passengers on economy a blanket and small pillow too.