Malindo Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 348 reviews
4/10
No Skytrax Rating
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4/10

Malindo Air customer review

(India)

I travelled from Mumbai to Bali via KL. They offer hot meals on BOM-KUL-BOM sector while only a cracker on KUL - Bali sector. Seat leg clearances are good in economy. However the airline lost my baggage and its been over 10 days and they still haven't bothered to keep me updated! Supposedly the airline has been loosing lot of passengers baggage. Hence I would recommend you not to travel with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Malindo Air customer review

(Bangladesh)

I flew from Bangladesh to Thailand via Malaysia. They canceled the outward leg on the day of travel and then the return leg. I had to make my own way to another airport next day (7 hours by bus). On the way back they did help me get an internal flight to my destination airport and a hotel overnight as I had to wait. These cancellations are regular. The aircraft they operate are nice and new. Staff are professional. The food is fine. Inflight entertainment is from a limited selection. One nice feature is that you can charge from a USB socket in your entertainment console. But the amps are very low so you only get a tiny charge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Malindo Air customer review

(Indonesia)

June 26 2014. One-way KUL-DPS in Economy class. Check-in at KLIA 2 was swift but I did check-in online the day before as well. Long lines at Immigration counters. Reminded me of Bali. Boarding call followed on time and our flight left KUL 10 minutes late but we arrived on-time in Bali. Overall nice flight experience. 32 inch seat pitch was comfortable for a tall person like me. Seat reclines and comes with in-seat entertainment. Even offers an USB connection which usually is only available in Business Class. Free meal service was only crackers and water. Other meals and drinks were available for a charge. Would book Malindo Air again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malindo Air customer review

(Malaysia)

Overall an ok flight. KUL-CGK return. Ample legroom seat can be reclined interior calm cabin crew friendly and responsive. IFE working various selection but not that interesting. Check in at KLIA counter was hassle free but not on the way back from Jakarta. There was no clear signage as to where the Malindo check in counter was and the check in process was so slow that we only managed to board our flight during final call. Luckily we didn't miss our flight back. For a 2 hour flight only refreshment given was a mineral water and crackers. You need to purchase a meal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Malindo Air customer review

(Malaysia)

OD1155. PEN-SZB on 3/2/2014 scheduled at 15.20. Delayed to 17.20 and delayed to unconfirmed time. Finally depart after 22.00 but to Langkawi and finally landed KUL at 01.00 instead. Terrible experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Malindo Air customer review

(Malaysia)

KUL-DEL on economy and DEL-KUL on business. Overall a good flight although I think the economy seats are great in terms of legroom but the chair was way uncomfortable even though they do have slight reclining. Food choices aren't great on economy as expected due to budget airline but flight attendants are extremely warm and helpful. They should think about giving the passengers on economy a blanket and small pillow too.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malindo Air customer review

(Malaysia)

Trip was a breeze. Staff friendly. There were screens but could not access because no head/earphones provided. It would be good to inform passengers to bring their own. Food and beverages could be better with better selection of snacks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malindo Air customer review

(Malaysia)

KUL-BKI-KUL. Checked in with not many problems even on a busy morning in the main terminal of KLIA. Plane was on time and almost full. Meals were served 30 minutes after take off which was only mineral water and a bun for a 2.5 hour flight. Service was fair but not very welcoming. FA's lacked smiles and were robotic. Very limited IFE selection. Overall I will use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malindo Air customer review

(Malaysia)

JHB-KUL-JHB with the new Boeing 737-900ER. Seat was comfortable and a good legroom. Flight attendant was moderate and provided only biscuits and mineral water but enough for short-haul flight. IFE was good while without many choice compare to other airlines. In just RM198 for round trip I can get these service and also 15kg free check-in baggage. Would recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malindo Air customer review

(Malaysia)

KCH-KUL. Seat was comfortable good legroom. Crew service was nothing special. Service was pretty slow. Only 2 cabin crew in economy class section. Very poor service compared to my previous flight. IFE was good with a lot of choices.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes