Lufthansa

JFK-Frankfurt-Budapest then Vienna-Munich-JFK. Tried to book seats online after booking flight but now Lufthansa only allows seats to be booked online by paying a fee (amount depending on the seat chosen) until 23 hours prior to the flight time when online booking of remaining seats is free. First aggravation. Start was delayed 2.5-3 hours due to late arrival of aircraft at JFK- no weather problems all other European flights left on time only this Lufthansa flight was late. The plane was a 747-8 not full had 3 seats for myself. Food not of high quality but the service throughout was exemplary - superb. Arriving in Frankfurt of course missing connecting flight to Budapest with a 4.5 wait for next flight. Asked Lufthansa in Frankfurt if I could have use of a lounge during the long wait and was outright denied that privilege though they gave me a 10 Euro certificate for something to eat in the meantime but as we had passed customs there were no restaurants available in that area only snack bars so had a torte. Flight to Budapest was routine sandwich and drinks. Luggage arrived timely in Budapest. Return to JFK with short flight Vienna to Munich (drinks but no snacks) - then Airbus 330 Munich to JFK which was quite cramped as to seating even on the aisle. Food barely passed muster (metal cutlery though) as Lufthansa has declined dramatically in their culinary department but again the Flight attendants were magnificent many drink runs and staff courtesy and organization superior to both Swissair and Austrian flown on similar routes in the last months (Austrian has the best food of the 3 airlines but being owned now by Lufthansa that too has declined considerably from a few years ago). The new 747-8 had a quieter flight than most other planes flying transatlantically. Without the inability to book seats earlier than 23 hours before each flight and the very late departure of the flight to Frankfurt from JFK I would rank Lufthansa higher than a 3 - probably an 8 despite uninteresting bland meals.

This was my return flight from Paris CDG to DOH via FRA in Business Class the flight from CDG to FRA was on an Airbus A321 was comfortable with prompt efficient service all on time though I was troubled that at check in although I explained to the staff that I had fragile glass ornaments but they refused to put a handle with care stickers on my bags. The portion from Frankfurt to Doha was on an Airbus A330 with the new business class which was very nice and excellent service with wonderful meal selection I really liked the Bavarian Goose. Though the connection time was very short just one hour but all our bags made it through which was also very nice.

Trip from Frankfurt to Dublin in Business Class on A319 (no connecting flight). You get what you expect. The weak point is the seating of NEK as its an Economy Class Seat with the middle-Seat blocked. Seat pitch and space are not luxury the recline is ridiculous and it feels somewhat cheap. There is no IFE and no power socket what was not so important on this 110 minutes flight. Nevertheless I would spend the money again as the rest was really ok.

Vienna - Frankfurt - Buenos Aires (and back): Web check-in worked fine got my reserved seat in the rear of the B747-8. The feeding flight to Frankfurt was uneventful the small snack was okay I also like that you can have a beer on shorthaul flights. The walk to the departure gate was very long but that's not the fault of LH. Flight left Frankfurt on time but arrived late due to the very long flight time of 14 hours (resulting from bad weather over the Atlantic Ocean). Food was okay but less in quantity. I frankly do not understand why airlines cut costs by reducing the amount (and the quality) of food. At least you get alcoholic beverages. Entertainment is now great with a lot of movies/shows to select. I could also find some rest during this 14 hours flight. Unfortunately flight attendants did not make their rounds with beverages that often. Breakfast was very poor! Lufthansa is a reliable and professional airline they usually get you to your destination on time. But I am not really thrilled flying them.

Basically uneventful flight. Relaxed and stress free boarding. Perfectly on time (both departure and arrival). However cabin staff (on my side of the aisle) was in training. (Hopefully). Forgot things full command of English or German deficient. Couldn't answer question on what the food is. All acceptable however not the lack of friendliness. That is unusual at in my experiences as frequent travelers with Lufthansa. (Senator/Gold status).

LH772 FRA-BKK with A340-300 window seat 23 K. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. No complaints at all for Economy Class you can't do much better than that. LH seats seems to be bigger than in the past a little bit harder but more spacious in length. The inflight entertainment is excellent with touch screen 8' monitor quite good quality. The only complain is that it shows the program of December 2014 even we started the trip on the first 2015. The steward promised to check and answer but he never returned.

LH779 SIN-FRA with A380 window seat 23 K. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. The C class seat near the window got extra storage on the side and is very convenience. The only problem is the remote control under your arm rest some times you unintentionally hit the remote control and your film stops. I like the A380 very much.

I flew Venice-Frankfurt-Delhi on December 28. Initial flight was supposed to be a day earlier so I missed my connection in FRA and was put on a Lufthansa flight to Delhi rather than Air India which was nice. VCE-FRA was delayed by 2hours and I only managed to make it because FRA-DEL was also delayed. FRA airport although I was there for less than an hour was an atrocious experience. I had to speed like crazy to make the flight and still had to go through security one more time and they were extremely rude unprofessional and in no way understanding. This is surely not Lufthansa's fault but it did ruin my trip. Flight to Delhi was on their A380 which I adore. Leg room was fair food was decent although they only had vegetarian options. FAs were extremely polite and professional and always asked if we wanted any drinks throughout the flight. My issue was mostly related to IFE which was not what I expected from LH. Overly German focused and pretty dull overall. Regardless I surely would fly them again.

I flew on the new 747-8 that Lufthansa put into service from LAX to Frankfurt. The cabin was clean and the entertainment system functioned flawlessly. I was seated in coach somewhat in the middle section. The service was prompt and pleasant. Although I don't eat airline food the cabin crew completed service and quickly quietly cleaned it up. The aircraft itself was quiet and the lighting system was much more pleasant (L.E.D.) than the standard type. Overall better than many other transatlantic flights I've made.

Tried to book seats online for our impending journey to Brazil. Spent an age going through all the information and was poised to spend a small fortune on allocated seats and then found I started getting spurious (but in no way informative) error messages referring me to a (German) telephone number. I decided after several attempts to use the Lufthansa webchat and a nice but not very helpful woman took me all the way through the very laborious process only to inform me after all that their website is not compatible with Google Chrome. So my Sister tried it for me on her PC and it failed yet again. Half the population uses Google Chrome! Lufthansa you really need yo try harder than this. Appalling start to our first ever Lufthansa experience. I am rating the airline on the various categories listed here as it won't let me submit a review without doing so.

FRA-DTW and DTW-FRA LH 442 and LH 443. Food: It would be great to have the availability of both food choices when sitting at the back of the plane. I'm sure the person sitting in the first rows of economy class didn't pay more than the person in the back and should have the availability to choose between foods. Seat Comfort: The seatmap shown during the self check-in was not the same as found on the plane. In the seatmap during check-in it was shown that there was no other seat to my right. I ended up sitting in the middle seat.

LH1392M Frankfurt - Prague. On time departure bussed to aircraft on remote stand. Efficient and friendly crew and a lovely breakfast served despite the flight being only 40 minutes.

Lufthansa is getting tired and it shows. I have flown 73 times with Lufthansa in the last 7 years. My flights BEG - FRA - ADDIS (via Jeddah) and return business class were very disappointing. Frankfurt - Addis is a long flight. Old aircraft old tilting seats old films old system unimaginative food no difference on the way back. Crew change in Jeddah swapped one good cheery crew for another.

I had the flight Paris-Tirana-Paris via Munich last month. Lufthansa offers very good European product. Both flights arrived on time and Lufthansa provides nice clean aircraft's with very friendly cabin crew. I am very much pleased with the generous leg room in comparison with low cost companies. This is very much appreciated! In terms of the food I have only one comment since Lufthansa gives sandwiches which used to be very tasty. Now they gave us the cheese sandwich which was full of unidentified cream and mayonnaise. It was so stodgy and unpleasant. I hope that the management will make appropriate actions to distribute healthy simple food in the future. Overall Lufthansa is my first choice and it is recommended without hesitation for European routes.

I felt disappointed on my flight back from Toronto to Frankfurt in August. At the check-in counter I paid an extra fee since my bag was heavier but that was no problem. I asked if I could bring another hand-baggage but the answer was no. I felt ripped off when boarding I saw people with 3-4 bags each one when allowed is 1. And moreover I couldn't put my bag over me but 5-10 meters behind me since there was no place where it was supposed to be because a young couple had 2 backpacks 2 bags and 2 sleeping bags. I spent 1000$ dollars and 150$ more for the fee and I had my worst flight because I was so pissed off. And at the airport I had to take the money at the atm paying commissions because the credit card machine didn't work.

I like Lufthansa but increasingly flying through Frankfurt is becoming a nightmare. More often than not the plane is parked on the tarmac vs. at a gate and there are inordinate delays as the busses don't leave till they are absolutely full - if you are travelling first or business and have got off first or had priority boarding - it really makes no difference as you end up waiting in the bus. Also the amount of time that it takes to transfer gates during transit and also go through immigration make it easily one of the worse international hubs now.

ARN-MUC 17 Dec one-way. Full flight on a A320. Service was a bit rushed. Everything was commenced in the first 20 minutes and then nothing only if you ask for it. A small sandwich was served and drinks. Crew were friendly and nice. A standard intra-european flight.

Flight LH475 from Montreal to Munich on 12/12/2014. A bit delayed due to late arrival of the aircraft from Munich however the delay was almost made up in Munich what allowed me to catch the connecting flight. Appreciate the upgrade to Business Class as Gold Star Alliance member - service great as usual no any problems. Recommend LH for long haul flights - even in the Economy Class the seat is quite comfortable and passenger safety and satisfaction is always of top priority.

December 2 2014 from Dulles flight 419. Destination was Frankfurt Germany. Upgraded on the return flight which was Frankfurt to Dulles on Lufthansa 418 on December 13 2014. Lufthansa has always been our preferred carrier but the new seating in economy was on the verge of intolerable. The way the seat attaches to the floor greatly limits what you can carry on there is no foot room. Knee room to the next row is minimal especially if the person in the seat in front leans back. The seats are narrow and not comfortable. They are squeezed together so much that the seat pocket in front of you can barely hold one bottle of water. Food has greatly degraded over the past few years. I feel degraded by being in economy class. It is insulting to pay for such a horribly uncomfortable trip. I felt like baggage being crammed into the baggage hold and that I had no value as a customer. Our return flight was much better as we unhappily upgraded to economy plus but we greatly resented being forced to pay more money just to have a seat that was adequate for an overseas flight.

Flight Munich - Washington (LH414). Great seat big TV screen modern and easy to use controls nice materials everywhere. The seat was comfortable and roomy (I was in the window seat). Entertainment was good. Food was also good and a fair choice. Plenty of beverages. Crew was wonderful flight attendants were attentive and friendly. The only thing I would recommend - some more privacy. But overall I had a very good experience.

LH491 LH431. Whenever we fly between Germany and the US we fly Lufthansa. The seat comfort in Economy class seats is a pain. Business or First Class I can recommend without hesitation. The service is always excellent and I always enjoyed that! We had the seats at the emergency exit which we take if we have to fly Economy as Senator without extra charge as a standard passenger with extra charge. The space you have in this seat is limited the only plus is the leg room but people who try to go to the bathroom step into it hit your legs etc. Wondering why there is no Economy Plus as an option.

Flight LH444 from FRA to ATL booked in ECO because our company travel policy does not allow Business but operational upgrade to C (based on my status as LH-Senastor) because the main cabine was full and C not even 50 % occupied. Plane was equipped with the new business class seats I like them very much. The food was excellent and the wine selection very nice. All in all I had a very relaxed flight and arrived in Atlanta right on time.

LH431. Whenever I fly between Germany and the US I try to fly Lufthansa. Even if one feels that Lufthansa cuts cost it is still better than flying one of the American airlines who typically use old airplanes don't even offer wine or beer any longer and have terrible food. Lufthansa finally uses upgraded planes between Chicago and Frankfurt which they didn't for quite a while (no idea why). However the seat comfort (no lumbar support at all) and especially the space between Economy class seats definitely declined or respectively shrunk within the last 7 years. It's a pain to get into these Economy class seats if one is just little bit taller not to mention having a careless passenger upfront of you who rams his seat into your knees without hesitation. The service at Lufthansa is always excellent and I always enjoyed that! Also the food is good and they still offer wine and beer.

One of the tightest seat pitches I've seen on a long-haul flight (Premium Economy not offered on this route). Cabin constantly too cold. Crew was relaxed and friendly at the beginning but less so at the end. Food a very mixed bag. No sleeping masks or any other give aways. Only upside: Entertainment system of the slightly better version without this clunky old-school remote control but a decent touch screen. On arrival we had a tarmac position (at Munich!) and had to take buses to get to the terminal something that feels odd on a long-haul flight.

I flew from Doha to Paris connecting in Frankfurt the brand new product with the slightly angled flat bed seats was offered on this A330-300 on the Doha to Frankfurt sector but I was told that not all flights on this route have the new product the seats are comfortable in the sitting and reclining position but not long enough for me when it is turned into a bed. The foot rest was very narrow the IFE screen was big but the movie and TV selection was not too big. Food was good and the portions where generous I enjoyed the crepe for breakfast no amenity kit was offered. Flight attendants were professional when needed they were present but otherwise they did not bother you when watching a TV program or a movie as does happen on other airlines. The flight from Frankfurt to Paris was on time comfortable and all our bags came through.

I took a flight from Boston to Munich. As it is quite common with this airline the plane was in impeccable condition and practically new however the space - or lack thereof - in economy class is a bit extreme. I think the German engineers went overboard and squeezed a few too many rows into that bird. My inflight entertainment system worked fine but my wife's next to me didn't. The flight attendant told her 2 or 3 times that she would look into it and reboot the system but then she never did. Nothing major but a little more attention would have been nice.

Flight LH797 (Dec 11 2014) from Hong Kong to Frankfurt in economy class I don't have a frequent flyer status (yet) however I try to be loyal to one company. New Boeing 747-8 in economy - you get what you paid for I always say - but due to my unpleasant experience below some observations that should be taken into consideration. Seats are extremely uncomfortable and the given space on the 747-8 feels incredibly cramped - Lufthansa's smaller airplanes are controversially far more spacious - I get they want to squeeze in as many passengers on the plane but on a +12 hrs flight you don't want to feel like a sardine in a can! Hostesses not attentive in general. In the future I will rather fly with Lufthansa's sister company Swiss Airlines which I personally find of a much better service.

LH 419: I really enjoy traveling with Lufthansa for business I travel first or business class with my family we normally travel economy class. I really must say that I get the impression that economy is getting tighter with the years. The airlines offer much more space. Business and first I can recommend without hesitation.

I flew LH 419 on Dec 4th from Washington DC to Frankfurt Germany. The seats in the first class cabin were excellent. The service was excellent and the meal including the wine choices were superb. It is easier to get some sleep with the flat bed seats. I have traveled extensively with Lufthansa since 1991.

LH491. Airline and its service were very good for the price paid. Aircraft was renewed in economy (seats TV) which was very good. Food comparable to other European carriers.

Paid for a full priced business flight from Frankfurt to Cairo and got stuck on a plane with economy seats no inflight entertainment whatsoever (I'm giving it one star because there's no option for zero no magazines except for Newsweek and Time no English language newspapers in short I will be avoiding Lufthansa in the future! Even if they downsize for any particular reason on a route without giving the discount why not have iPads with movies?

I adore Lufthansa's short-haul business class product. On this short 90 min flight from Munich to Amsterdam onboard an Embraer E90 the service was friendly yet professional the seat very comfortable and the food superb! The presentation is sophisticated and the quality excellent.

Flight LH 490 from Frankfurt to Seattle Dec/5th/2014. The First Class lounge was a very good a first class service in full - reception attendants and attention breakfast food seating space for working Wi-Fi. Passport control was taken care and being driven to the gate was a nice touch. Inflight very relaxing courteous attendants continued and food were really first class quality and quantity wise. Flight entertainment could be slight better real bed was excellent working room as well. Maybe bigger pillows would complement. All in all excellent first class.

Had 2 flights MAN-MUC-RUH on 13th December 2014. First flight was LH-2501 from Manchester to Munich in an Airbus A321. No entertainment screens but this was only a two hour flight so I didn't mind. However the staff service was excellent and I got served a decent sandwich plus coffee and coke. Seats were okay for the short flight. Transferred at Munich Airport which was very neat and clean with a good bus ride from the plane to the terminal. The next flight LH-608 from Munich to Riyadh in an Airbus A330 (five hours) was the real deal! Seats weren't exactly the most comfortable out of all planes I've been on but it was good enough! Entertainment screens were quite unresponsive and not much of my interest but I have my iPod so I didn't mind. Managed to watch 2 episodes of Big Bang Theory and my sister watched Harry Potter (she was really happy that there were 5 Harry Potter movies available on the flight). Again excellent staff service (they smiled a lot for an added bonus) and I was surprised to get a really tasty meal (with Halal meat). Really well done for a non-middle-eastern airline! I felt completely relaxed throughout the flight!

LH 997 AMS-FRA service was much better compared to other European airlines on a short flight. Snack was served and drinks offered two times. Crew very professional and helpful. Flight was on time and it seems that Lufthansa improved considerably after some criticisms published 2 years ago.

Oslo-Munich-Berlin / Berlin-Frankfurt-Oslo. Convenient schedules good and efficient service almost throughout. It was worth the premium over flying with another company. The boarding at Munich was the only thing that could have been better - the flight was delayed by about 30 minutes and boarding was somewhat chaotic. Definitely looking forward to my next Lufthansa flights.

LH456. Had the opportunity to fly LH456 from Frankfurt to Los Angeles in Economy (normally I fly business). Was impressed by the overall high standard (the new B-747 I guess) and inflight entertainment is top of the tops. Small disappointment in food and beverage: Food: overall quality good chicken run out two rows before us so pasta only choice. In addition I do not understand why proper bread is not served instead of this white thing that resembles bad quality (Germany has good bread) Beverage: fail to understand why you get 2nd rate prosecco / sparkling and wines. Furthermore non-alcoholic beer was not available on flight. That is cost-saving on the wrong level in my opinion.

Unfortunately the crew on this flight was neither very friendly nor attentive. One of the stewards didn't want to talk he just indicated questions by nodding. The flight was not completely full but the crew seemed to be strained - maybe due to problems with the entertainment system - so that they only seemed to care for the guest who couldn't use the entertainment. I am used to a much better service provided by Lufthansa - my last flight to NY in September this year for example was one of the best flights I ever experienced - the crew was very attentive the purser introduced herself to me and offered me another seat. They even brought me food from the business class. I'm not expecting this for every flight but I expect the crew to be friendly and attentive.

LAX/FRA/LAX. 1 of 11 Lufthansa flights in the last 18 months. Some of which were affected by their relentless strikes. I found it to be hit or miss depending on cabin crew. The planes are always clean but never comfortable. The food is always there but can be an insult to taste buds. My last flight was cancelled due to them having a pilot strike. Didn't get that message until a day after which by then was irrelevant. I went to a Lufthansa counter at Cologne airport to get help. Their helpline was hopelessly backed up. The flight crew on both legs of my trip seemed arrogant and unresponsive. I missed the beverage service as I was looking out the window - the flight attendant was one row forward by the time I noticed her and simply ignored my attempts to get her attention. They charge legacy rates for substandard service. I will more than likely shop for other airlines for future trips making sure it isn't a Lufthansa code share.

LH 465 from Orlando to Frankfurt on Nov 9th 2014. Despite their marketing campaign on many Lufthansa flights to the US and elsewhere there are still the old business class seats installed. I was on the Orlando - Frankfurt flight. Those seats are not good. Hard not good for sleeping not 180 degree flat but an inclined S form. Other airlines offer a much better business class for less money and on my next US flight I will definitely choose another airline if I find out that the airplane has the old seats. Lufthansa tickets in business class are generally high priced. so I would expect 180 degree seats. Service staff though is very well trained professional and food quality is good.

STR-FRA-GIG and GRU-MUC (business) -STR. STR-FRA very long bus transport from parking area to terminal. Long walk in FRA to terminal C nice lounge for waiting until boarding. Flight to GIG on 744 acceptable seating comfort. Food and drink offered were ok for economy. GRU-MUC on A346 in Business good food good service seat not that comfortable this time - still some hours of rest. IFE some nice films but very limited selection. Final leg MUC-STR very limited space in overhead bins - not even room for my hand luggage backpack. Luggage arrived one day later as it hadn't made connection in GRU.

The 747-800 is my favourite plane in the Lufthansa fleet for it has their new lie-flat business class seat which was much appreciated on this 13 hour flight from Buenos Aires to Frankfurt. However I was very angry that the IFE did not work in my seat. Despite three attempts to reset it. Kaput! Not exactly satisfying when you pay premium $$ for a seat on a long-haul flight. The onboard wifi was also broken. I do have to say though that the purser came to apologize to me and she did a great job in explaining the situation re all the technical difficulties. Was appreciated. The food presentation and choices were excellent despite the flight attendants' initial insistence on speaking German to me even when I repeatedly asked them a question in English. Liked flight info and map.

Chennai to FRA. It was a old 747 flight the IFE screen was very small and useless no touch screen. There was no great selection of movies unless you know German. I wish I carried iPad. The FA's were rude not interested in customer service. For the 10 hour flight from Chennai to Frankfurt first 8 hours they serve nothing other then two rounds of juice. Just before landing a small light breakfast. Seats were cramped. I was disappointed with LH and will not fly again.

LH410 from Munich to JFK on October 10 2014. Everything worked as expected. The flight was on time both for departure and landing. Check-in security boarding as well as disembarkation and baggage retrieval worked without a hitch. On-board service was competent and caring. No complaints at all for Economy Class you can't do much better than that.

LHR-MUC-LHR. A321 both ways. LH2479 and LH2470. Outbound was very full. So much so I had to put my weekend hand luggage under the seat in front. Crew where friendly and professional. Inbound less busy. Leg room was sufficient for a short flight and the snack and drink was fresh. On time departure inbound but we were bussed from the jet to the terminal at LHR.

SFO-FRA on 28 October on a 380 in the Business Class torture seats. Good flight otherwise but neither my wife or I could get any sleep in these horrible seats.

Flight FRA-CAI in business class. It was the worst travel I've ever done. The airplane was a A320 but seats in business class were like economy and considering this is a 4 hours flight this not good. No IFE on board neither shared screens or PTV. I wouldn't recommend LH for these medium haul routes.

Flight from San Francisco to Frankfurt on AB A380 aircraft clean food OK staff OK. Seat lousy - no legroom and uncomfortable. Armrest on aisle seat would not lower making it hard to leave the seat. Staff didn't know how to fix the problem. In-flight entertainment system next to useless because of unresponsive touch screen and one audio channel not working. Aircraft temperature cold to the point of requiring a jacket be worn at all times. On connecting flight to Berlin Luft. gate staff did not announce gate change in English so confusion resulted among waiting passengers who didn't speak German or missed the change on the electronic screen. Flight from Munich to San Francisco on AB A340 departed late because of baggage handling problem. Aircraft clean but temperature again cold and seat comfort worse than A380. In flight entertainment center barely working because of slow finicky touch screen and static in audio. Food OK not good just OK. Before taking Luft. again I will be sure to shop around for a better choice even if it means paying more.

Munich to Chicago 19 Nov 2014 flight 434. Lufthansa is efficient and I always prefer flying Lufthansa. Airline staff are generally courteous. Seat comfort and space are excellent. Inflight movie selection was a bit uninteresting. One slight problem I paid extra for aisle exit seats but did not receive these on the return flight likely because I was forced to accept a flight change after the initial ticket was bought.

LH471 YYZ to FRA en route to Marrakech. Usual LH experience: on time departure and arrival clean and orderly aircraft competent and polite cabin crew mediocre entertainment selection. Sadly the usual LH experience in seating as well. When is the "old" Business Class seat going to disappear? Probably the most uncomfortable C class seating I encounter.

Flew EDI-FRA-ZRH. The flight from Edinburgh to Frankfurt was perfect on time with great in-flight service. As it arrived earlier than the scheduled time we were transported to the terminal by a bus. The second leg from Frankfurt to Zurich was delayed by 45 minutes due to an unknown reason. Again we were transported by a bus to the B737. Here is where the entire staff and crew showed their effectiveness. The flight duration was cut short to 40 min from the original 55 min. Even in such a short duration we were offered chocolates and drinks. I could simple describe their service in one word "excellent".

17/10/2014 LH 754 FRA-BLR (Business Class). 2/11/2014 LH 755 BLR-FRA (Business Class). My travel partner couldn't have his meal choice fulfilled on-board twice! FRA-BLR and on the return leg BLR-FRA. The seats on the new B-748 were comfortable however my personal reading light did not function and I could not get the wifi access. There was enough space and more than enough to eat on board. The return leg was on an old B-744. The seats were not as comfortable as the newer aircraft and the IFE system was a bit limited regarding film and TV selection.

Flew MAN-MUC-DEL return in Business Class. Lounge in MAN is ok - typical regional airport lounge. Warm croissants. Breakfast on flight was ok - had ordered Asian veg. Service good. The long haul was a pleasant surprise. I'm 6ft tall and managed to get zero sleep on a flight to Mumbai from Frankfurt 7 years ago and that was my last flight with LH. The new Business class was a pleasant surprise. Cabin crew were friendly and welcoming. Amenity kit is good. The seats are a huge improvement on the sloping beds. I managed to get a few hours sleep too. If you sit by the window you may find it a bit cramped. I switched to an aisle on the way back and this wasn't so cramped. Will use them again for Delhi especially s the flights tend to get in earlier than most other carriers. Lufthansa served 2 full meals on this flight which is impressive. Lufthansa need to realise that paneer (Indian Cheese) covered in Indian gravy for both meals wont escape the attention of the least sober passenger. As I wasn't interested in the food I forgive them. Will fly LH again for value and comfort.

I have to report an excellent journey JNB-FRA-LCY. New refurbished Business cabin on the A380 is very comfortable and a lovely decent sized pillow on which to sleep. Lie flat seat/bed is good but could be a bit narrow at shoulder level. However I managed 5-6 hrs sleep which is unusual for me on a lon flight. Food delicious especially on my outbound FRA-JNB sector Roast Goose which was perfect! Crew on all sectors were friendly and professional and the transit through FRA was a breeze. I would advise people to choose seats at rear of the 380 upper deck pref. row 26/27 as LH serve their food from the rear moving forward so you'll always have a full menu choice if seated here. A lovely travelling experience with an airline that maintains its pedigree.

I flew Mumbai to Boston in mid October 2014. What a massive disappointment - legroom worse than Spicejet I am over 6 Ft tall I travelled all the way with my knees resting on the back of the seat in front. Staff not particularly friendly. They don't serve water at the seat - when I asked for water I was told to go and serve myself in the galley. In Frankfurt my flight to Boston was displaying on the screens but no gate indicated for a long time. I approached a member of staff to ask and was told "I am not the Information counter". What kind of customer service does Lufthansa think it is providing? The return flight to India was not much different. I have vowed to never to fly this airline.

As LH Senator I have repeatedly booked a seat for my flights and repeatedly the seat reservation was cancelled. The seat booking system is not working at all. Estimate 75% of cases the seat cancellation is performed without any background - it is very disappointing. Flight LH2023 is a classical example of another incomprehensible situation - nearly every day the "business class" (which in LH's case is nothing but economy divided by curtain from the rest of the plane) is extended till row 12 making 48 business seats while occupation is 3 - 5 "business" passengers. Remaining travellers are squeezed in the back while front section is entirely empty. Another trick is to extend the "business class" for 24 hours to row 19 remove all forward seats reservations and then return back to the original configuration. Why they do it is a mystery to me. LH obviously don't like their status customers in the front of the aircraft.

Regular LH410 flight good food and inflight entertainment as usual only problem was the freezing temperature onboard. Staff tried to increase it during the flight unsuccessfully.

Good airline with good service and modern planes. Unfortunately not all planes have new seats but the new seats make a real difference! Fortunately the Washington - Munich flight had the new equipment. Food and drink offer is very good if not exceptional.

Flight from FRA-IST. Cabin crew service is okay for a European carrier. Smiling faces welcomes you on boarding until the end of the flight. Very attentive and skilled. Seating and entertainment not the best still bearable for a short flight but can't imagine these standards for +5 hours. Lunch provided was delicious however not many choices on offer. Overall a good flight with only minor draw backs.

Oct 19 LH783 a group of us travelled to France in transit at Frankfurt Airport. Our confirmed seatings were all messed up despite we have booked this in Feb 14. It took us 40 minutes at KLIA Lufthansa counter to sort this out - each couple were seated together but the group had to split up. On our return leg (7 Nov 14) our group confirmed seats were again messed up despite reconfirming the seat 3 days before our departure with Lufthansa Malaysia. The check in counter staff was not helpful nor friendly at CDG airport to help us to reassign our seats so that each couple could sit together but the group was split up again. The return flight (Paris to Frankfurt LH1043) was re-timed later by 20 minutes but we were not informed and the flight arrived late at Frankfurt. So we had to run for our connecting flight to KL. There were no Lufthansa Staff at the gate to provide assistance.

LHR-FRA-JNB in economy. Short flight from London to Frankfurt satisfactory with good snack and drink pleasant attendants. Transfer at Frankfurt seamless to the A380 to Johannesburg - gone are the days of long walks through the lengthy corridors of Frankfurt. Very comfortable seats and service on A380. Cabin crew very responsive and friendly. Food satisfactory. Return was CPT-MUC-LHR. A340-600 from Cape Town - plane not crowded so good service again with satisfactory food and drinks. Attendants served beverages throughout the night. Seats were comfortable all round. Minimal fuss and no problems with delays - all flights on time. Very good long haul flight. Short hop from Munich to London was good as well with breakfast snack served just right for this length. IFE can have more up to date movies and music but small price to sacrifice.

I traveled with my family on LH 768 from FRA to PNQ on 7th November 2014. It was a really good travel experience for us. Very comfortable and convenient too. Seats are comfortable same as any other regular Lufthansa flights. Landing at Pune for Puneites is far better than to Mumbai saving a lot of time in immigration process and travelling from Mumbai to Pune. Its really great to fly direct to Pune from Europe and credit to Lufthansa and PrivatAir.

Flight LH491 - really bad seats. TV box under the seat. No room for legs (I'm 185cm tall) TV selection was poor. Touch screen hardly worked. Sound was awful and flickering monitor.

Impossibly thin seat and insufficient legroom and this was a long flight (Philadelphia to Frankfurt). Very poor food even by economy standards. Inflight entertainment system did not work well choice of classical music weighted towards modern composers. The only saving grace was the cabin crew. Lufthansa used to be a good airline but these days it's more like a discounter charging legacy prices. Avoid it if you can.

Very happy with our first class flights. The first class lounge in Munich was very pleasant with the usual high quality food offerings. The food onboard was good when traveling from Boston to Munich on 10/17 and outstanding on the way back - Munich to Boston on 10/26. Service also very good Boston-Munich and absolutely outstanding on the Munich-Boston flight. The flight attendant on the Munich-Boston flight was fast efficient and very pleasant. Entertainment was OK we both care more for recent movies than the latest releases but I understand it's difficult to please everyone. I'd say that the Wi-Fi should be free in first class. The Munich-Prague and Prague-Munich segments in business class were pretty much standard the Munich-Prague flight was quite delayed fortunately for us the Prague-Munich flight was on time. All in all a pleasant experience.

Travelling from Frankfurt to London-City. Fast boarding procedure and arriving on time. The sandwich on board was really tasty and a decent snack on this one hour flight. The friendly flight attendants completed this pleasant journey.

IAD (Washington Dulles) to MUC (Munich Germany) LH 415 Oct 5 2014. Seat comfort: The aircraft was an A330-300. I had a window seat. Foot space was ridiculously small as two metal boxes of about 10 cm width each were fixed to the legs of the seat in front of me. Every window seat seemed to have that feature. This makes a long haul flight very uncomfortable. Inflight entertainment: The touch screen took ages to react or was so sensitive or insensitive that I never knew whether I had pressed it correctly or not. The rest was fine.

Flight out of Krakow to Munich cancelled due to heavy fog. Lufthansa in Krakow put us up in hotel for night with vouchers for meals. Lufthansa staff at Krakow were great cannot say the same for the staff in Germany! Re-booked next day to Munich one hour layover then home to Chicago. Flight next afternoon was late due to incoming plane being late. Thus our one hour window to connect was becoming smaller. Announcements on plane about other connections but none regarding Chicago. I asked a flight attendant before we landed and she said she knew nothing. We arrived late in Munich So the 2 of us and 3 other passengers missed our connecting flight to Chicago by minutes! No one at gate in Munich to assist us. Finally directed to service center where we waited almost an hour to be re-booked. Re-booked to Frankfurt that night where we would be given hotel vouchers then on to Chicago the next day. When we boarded short flight to Frankfurt the pilot made an announcement that we would be delayed because we were waiting for 7 passengers who were connecting! In Munich we told rep we wanted to pick up our luggage in Frankfurt. Arriving in Frankfurt we had to go to Service center again to get our hotel and meal vouchers. He directed us to belt 16 Baggage claim B to get our luggage. We got there no luggage! Talked to lady at baggage tracing and she told us the bags arrived at A and since no one was there to claim them they were in a holding cell. She finally made a call and within 10 minutes our bags were there. Frankfurt airport is huge and Lufthansa agents were few and far between no one seemed to know anything. Classic case of the left hand does not know what the right hand is doing. The clincher is when we boarded our flight to Chicago the next day we were delayed because a family was detained in immigration! What happened to not being able to hold the plane? Horrible service. Unless Lufthansa is the only airline flying to where I am traveling I am not using them again. No one seemed to know and much less care.

Took flight LH 494 from Munich to Toronto on October 23 2014. Flight was 1 hour delayed departure as well as arrival. Plane was technically up-to-date. On-board personnel and service was satisfactory. All equipment worked without fail. Seats were reasonably comfortable and provided satisfactory space. Entertainment program provided wide range of choices. All-in-all good flight despite the delay.

I am a Lufthansa frequent customer and I have always enjoyed their service and timetable. My flight experience from YUL to MUC left me with a bit of mixed feelings. Even though the flight is not that long approx. 7 hrs the plane was fully packed with people and the seats were really uncomfortable. It was not possible to move around and not even sleep. Furthermore the passenger in front of me considered her right to keep her seat not in the fully upright position during the entire flight leaving me with very limited space. And when I asked the flight attendants to tell her to bring her seat a bit further up so as to have some space myself I was taken by surprise to hear that they could not wake her up and that I should simply do the same or change seat (I seat that I had pre-selected and paid). Maybe Lufthansa needs to reconsider the number of passengers and luggage allowed for long- haul flights and not treat passengers as commodities to that respect.

FRA-BRE-FRA last weekend. Outbound was really good. Cabin Crew very friendly. Always had a smile on their face. Service was very good. They served a cold breakfast which was very good. The way back to FRA was more or less OK. Was not that friendly. What annoyed me was that there were 3 flight attendants as "Business Class Passengers" seated. Not my thing at all that staff flies business class and chit chat all the way loudly. Sorry folks of LH but keep things a bit down especially when you have paying business class passengers on flights. Seat them either in the back close to the galley or on a jump seat when the flight is full. I recommend this airline because the way to BRE they did go the extra mile.

MEX-FRA with B747-8 new business class seat. On time flight and friendly crews. New seat was comfortable however if you have a window seat you need to stride over an aisle seat passenger on the relax/sleeping position. Meals were quite simple no good nor bad. No impression and just snacks sandwiches were served between meal times. BOSE noise cancelling headphone worked quite good. New Entertainment system for 747-8 was excellent. USB port didn't work. AC power outlet worked.

MUC-JFK flight LH410. Good on board service. Economy seats really to small for a continental 9 hours flight (central row one of the last in the rear of plane). If you want to choose your seat during booking or before check-in you will be charged an additional fee.

Short hop FRA-DUB on A321. Check in and cabin crew friendly. Decent snack served on this 2 hr flight. Departed on time and arrived early. The slimline seat provided extra legroom and was OK for this length flight but may be a bit hard if the sector is longer. Very happy to use again at least on European sectors.

Flight LH495. I flew from Munich to Toronto. The flight was very relaxing with excellent service and food. I arrived to some extent relaxed despite of the long trip.

Manchester-Chisinau via Munich. Initial outward flight delayed due to crew 'being stuck in traffic' although all passengers were waiting at the gate on time (it was a full flight). Standard of slimline seating on Lufthansa flights not comfortable at all (way too hard even for relatively short flights). Cabin crew pleasant and drinks / snacks ok. On return journey Lufthansa had another delayed flight back to Manchester with plenty of seats still available that would have got me home much earlier than my booked flight but their 'customer service' staff in Munich wouldn't entertain allowing me on it that would be far too helpful for them. All in all nothing special for the price far too inflexible / not focussed on customers and I'll avoid Lufthansa in future for that reason.

I recently flew on Luthansa Flight LH414 (Munich to Washington D.C.). Plane was good but the service was marginal. Flight service was very rushed. One got the impression that they wanted to get everything done quickly so that they could sit in the back and talk which this is what they did. I sat in the last row of the plane.

Flew with a A330 from Munich to NYC (JFK airport). It was a pleasant trip. Comfortable seats nice and very helpful flight attendants. Unlike e.g. British Airways which I have used for my last two trips to North America the catering on board was great. Additional water or juice e.g. was served regularly. The snack before landing consisted of Weißwurst Pralinen and a Laugenbrötchen which was very delicious. I asked for an extra portion which I got without any hesitation. They would have thrown away any leftover food anyway so I thought eating another portion would be better as it was extremely good. The only downside to the flight was that the aircraft engines are quite loud compared to other aircraft's. Also the choice of films could have been better. Overall I was very satisfied.

LH494 MUC-YYZ. Airbus A330-300 (333) V1 (re-vamped interior with the new LH biz class seats) seated in eco emergency row 30 window seat pair. Status customer with LH (senator) travelling with partner. Ground service (baggage drop-off lounge etc.) seamless as always. Sky service attentive quick quiet very professional little kids of other passengers and elderly passengers all taken care of with help. Sky catering as good as you can expect in eco little treats added to the overall good level. New version of LH safety script at taxiing is much improved easy-to-understand delivered at the right slow pace w/o becoming dragging and boring. Also no bothering bold music during take-off/landing times as with some other *A carriers. Overall LH manifests that they are of course not the cheapest but they quietly excel in numerous details by those few percent compared to others. You just feel that little bit less worn after an LH eco long-haul as you might do after one with other carriers.

Excellent lounge at IAD with pre-flight meals. Direct boarding of the aircraft from there. Unobtrusive friendly service. Excellent sleeping comfort in the first class cabin.

Just off LH2051 TXL-MUC. Probably ranks as one of the worst flights ever - no welcome onboard plane totally full however no help from crew in stowing luggage - busy chatting among themselves. Pilot eventually told us they would delay the flight if we did not manage to stow baggage ourselves. Rude and snotty service inflight with no smiles. Seats uncomfortable and too short. In addition to that all flight delayed as usual. LH is going downhill.

FRA-LAX and return. New business class is very comfortable and Lufthansa crew is always friendly. Food was also good generous portions and very varied. Only downside on LH is the entertainment system. They could add more recent movies to their list.

My wife flew on 10/6/2014 from Newark NJ on Flight LH 403 to Frankfurt and from Frankfurt to Chennai India on Lufthansa LH758. For health reasons my wife needs a wheelchair as she has trouble walking. We requested a wheelchair for her at the Newark Frankfurt and Chennai airports. Everything was fine in Newark NJ. However when she arrived at Frankfurt no wheelchair was provided. Lufthansa staff advised her there was no wheelchair and to walk slowly. When my wife told them she can hardly walk and carry the carry-on luggage they ignored her. Finally one Lufthansa staff walked her to the bus to the next flights terminal but she did not help in any way. Seeing my wife’s inability to move the carry-on another kind passenger helped her. When she arrived at her terminal she had to wait for the cart to drive her to her gate. Lufthansa staff needs to be trained in customer service especially service to individuals who need assistance. These flights are not inexpensive and there is no excuse for this type of rude and incompetent service.

3 of 4 flight segments this year have all been delayed. The last one being this morning from BCN-FRA over 30 minutes late. On the outbound FRA-BCN economy passengers were served half of a sandwich. That's how far LH has sunk now.

Excellent service and customer focus on the flight LH474 to Montreal. Quick and fast check in and boarding. Flight departure was delayed due to technical problem with luggage room with 1 hour but was partly caught up during the trip. Good and continuous information about the repair status by the flight officers.

Flight LH 409 Newark to Dusseldorf in September. Flight was operated by an older A340-300 which was in very good condition and had nice inflight entertainment on big personal screens (much better than on Lufthansa's A330s at the moment). IFE featured loads of movies and fancy stuff such as real time speed / altitude. Flight departed about 1 hour late. Nevertheless I could easily catch my connection to Vienna. Food was alright could have been a little more though. Drinks were always available. Cabin crew did a great job very friendly and professional. Seat comfort was good for Economy Class enough legroom and I like the 2-4-2 seating. Changing in Dusseldorf was very convenient (small distances and a nice airport). I'm usually very satisfied with Lufthansa.

BHX to Munich via Frankfurt and Munich to Birmingham inbound. Could not fault the flights I had with them. Service was very good and cabin crew attentive. Travelled with two friends for the Oktoberfest who were both 6ft 6in and I am below 6 ft. Both of my tall friends had no complaints with the legroom. Baggage arrived on time. All in all flights had been hassle-free. Only downside is lack of entertainment but for a short flight it was barely noticeable. Will definitely fly with them again.

FRA-JFK 747-8 in First Class. Truly First Class experience all the way from the exclusive feel of the FCT at Frankfurt limo to the plane and then a very warm and professional welcome from the fantastic crew. Cabin 7/8 full. Seats 1A and 1K are great for people traveling together although not the most private. Beautifully elegant cabin comfortable seat/bed and simply wonderful service. Only the food was disappointing - nothing special and poorly presented. Excellent wines. Bags first off at JFK and off the plane and through Customs within 20 minutes! Would definitely fly again.

Entertainment System and reading lamp didn't work and this is not the first time. I traveled 7 times this year between Canada and Germany with Lufthansa and 3 times the entertainment system at my seat was broken. Especially on such a long overseas flight it is unacceptable!

Lufthansa flight LH763 from Delhi to Munich October 4th 2014. Out-dated and worn business class seats. Possible to recline fully but narrow. Really close to non-existent service. Despite few passengers in business class very slow and inattentive service. After initial take-off beverages no more drink service of water or anything else. Food quality like in a cheap charter flight. No one of the staff bothered to serve a quick breakfast to those passengers who wanted to sleep a bit longer not even a cup of coffee.

Flight 427 PHL to Frankfurt on August 23 2014. This flight was supposed to have new business class. The video was non-functional and my seat would not operate properly. We were in 4A and 4C. At the end of the flight the flight attendant found a large water bottle in the mechanism inside the seat cushion. Headphones were loose attached to the console and not in separated plastic bags. Drinks were horrible. The flight attendants were nice. The stewardess told us at the end of the flight that planes were switched in Frankfurt.Our flight from Frankfurt to Athens was on a 321 airbus. Business class was 3 thin coach seats with no one in the middle seat.

TXL-FRA-RIX: Both the legs were operated by A321. Crew were pleasant on both the flights especially that onwards to RIX. They were lively willing to help and didn't mind making small talk with passengers. Like all LH flights even this one was refitted with Recaro seats and ceiling attached TV. Passengers were served muesli bars on first leg and on the second leg yoghurt dip with freshly chopped fruits - this is what disappoints me as LH takes pride in being full service airline. Previously they at least served freshly baked bread rolls and sandwiches. LH should really reconsider on snacks they serve as I believe 120 mins are enough to serve a proper small meal although the crew is saving grace and made several drink rounds. I have travelled extensively on different airlines and wouldn't hesitate to suggest LH to up their game.

LH 465 9/21/2014. Lufthansa provided excellent value a very pleasant flight experience and great professional staff from pilots to cabin crew! It is always a pleasure to fly with Lufthansa because their crew really values you and gives you the best flight experience possible. The cabin crew were very responsive. The seats were comfortable. There is none of the nickel-and-diming miserliness other airlines seem to specialize in. The service is prompt courteous and generous!

LH 464. The plane was changed between flight booking and the flight itself therefore all passengers (especially families) could not sit together as originally planned. Everything was mixed up. The way the flight attendants worked with this was not very helpful. Many children were on this flight. The flight back was much better. Nevertheless I would book Lufthansa again.

DUS-LHR-DUS. One of the last LH-routes out of Dusseldorf because LH has transferred almost all European and domestic flights to Germanwings. That's a pity because once again LH showed why it's a great airline. Friendly staff -ground and air - and a very punctual performance on both legs. Tasty sandwich two drinks and reasonable comfort on the A320. A little more expensive than the LCC's but it's worth it. LH stays my favourite airline. And once again Dusseldorf airport is a breeze.

AC 9433 - LH476 on Tuesday Sep 23rd 2014. Innovative food. Good service. Generous inflight entertainment. Seat is as uncomfortable as everybody else's in economy.

LH436 from Krakow to Frankfurt flight delay 1 hour due to bad weather in Frankfurt end up missing connecting flight to Chicago by few minutes. Big confusion at the airport being sent from station to station 4 times before we finally got to ticket agent than we waited 4 hours to get new flight out of Germany for next morning! Frankfurt to Dusseldorf to Chicago and again delay of 40 minutes and almost missed Chicago flight again thank goodness the airport is small as we got on the plane at the last minute. Airbus is definitely more comfortable than the Boeing 747 - not enough leg room even for someone 5 ft 5 seats too narrow - misery for 9 hours. Staff very nice and pleasant.

Our return flights MAN-Munich LH2503/2 Aug 26 and Sep 23. Consistently reliable friendly and courteous staff. Cabin in reasonable condition. Very happy to fly Lufthansa on this route. We also flew return MUC-YVR LH476/7 on the same dates. Outbound 26 August. Inbound 23 September. The business class seats were fine we were in rows 4 and 11. For me row 4 was far more private. Seats fine but not as good as Qatar's 777 flights. Comfortable reclining and flat for overnight. Slept reasonably well. I'd do this again at the right price. Food fine with reasonable variety. Staff efficient without being engaging whereas staff on the Manchester leg were more friendly and charming on both flights than the long haul crew. Overall happy with experience but do think the long haul staff should be more engaging.

I flew from Frankfurt to Newark NJ on the last leg of a 4-leg trip to Turkey and flew in Business Class on a 747. My seat was dirty with crumbs in the glasses holder wasn't able to use my own headphones for in-flight entertainment and the movies system was slow unresponsive and had few movie choices. I watched a DVD that I brought rather than dealing with these issues. The food was ok but unimpressive although the croissants were fresh and tasty. I thoroughly enjoyed the red wine and was constantly refilled as well as coffee when I switched and the seat was comfortable once I was able to manipulate my 6'1" frame into a comfortable position. All in all the flight was fine but I wasn't as impressed as I should have been.

Flight staff were very friendly and committed to providing good service. Food quality was just okay and the portions were too small for an 11 hour flight. Seating was very uncomfortable providing very little leg room.