LOT Polish Airlines

Stockholm to Odessa via Warsaw with LOT Polish Airlines. First flight to Warsaw began OK. After a while captain said that due to foggy weather he had to go to Gdansk. There we stood waiting for two hours. The plane was filled with petrol but our stomachs didn't seem so important. When we later started to Warsaw they said they wanted to give us a cup of coffee or tea for free. When they came to me I said I wanted to order a sandwich but it was impossible. I said I must eat but they didn't have anything. I told I had an important business meeting in Odessa and some minutes later she came back and told me that flight to Odessa should wait for me. In Warsaw I was running to gate 21. They had never seen a pensioner running so fast at this airport. When I came to the gate door was locked and nobody there. Why they promised when they couldn't hold it. The plane was still at building and they had to wait only for some seconds. Had to wait 26 hours on their next flight.

Prague to Warsaw with LOT Polish Airlines. No online check in available from numerous destination including Prague. This problem lasts for more than 2 months despite numerous promises. Simple IT fix is taking ages which results in passangers need to arrive to airport 45 minutes earlier than necesarry. Really annoying. No beverages on this flight (other airlines with cheaper tickets provide beverages). Weakest link of Star Alliance, stay away!

I decided to try LOT Polish Airlines from London Heathrow to Warsaw to 8 September because of the convenient departure time. This was a mistake, as the flight was delayed by almost three hours forcing me to cancel meetings. I knew that LOT doesn't serve free meals anymore but expected to get at least a cup of tea considering the delay. Not a chance, unless I pay PLN 8 (about $3). Turns out LOT Polish Airlines only have three 737s in their fleet, so a delay by one of the planes spills over the entire schedule.

Amsterdam to Toronto via Warsaw on LOT Polish Airlines. Fast check-in at Amsterdam Airport, but the flight to Warsaw was delayed by one hour. A tasty meal served onboard the aircraft, an E195. The second flight was with a Boeing 787. Boarding drinks served. Lunch offered appetiser, salad, entree and cheese and dessert selection. It had a distinctive Polish touch. There was espresso coffee after the meal too. The meal served before landing was bigger than what I had experienced before across the Atlantic. The seats in Business Class on the 787 were wide, comfortable and can transform into full-flat beds. The crew was friendly and professional. The in-flight entertainment could be improved in my view. All-in-all, my experience with LOT Polish Airlines has been very positive.

Gdansk to Milan via Warsaw with LOT Polish Airlines. Easy and efficient check-in, smooth boarding process and on-time flights. The crew worked hard but were not particularly friendly. On the first flight a chocolate bar and water were served free, on the second flight refreshments were for payment only. At Warsaw the domestic flight was parked at a remote stand - otherwise airbridges were used. The seats were comfortable with plenty of legroom.

If you are a foreigner that doesn't speak Polish this is the best way of domestic transport within Poland. Polish airports are generally in good shape and staff speak english (unlike staff at trainstations). I've flown the E-jets and Q400s and they are equally comfortable. The Q400s are very loud however, and LOT does not distribute earplugs before the flight so if you are annoyed by high noises you might want to bring your own or noiseblocking headphones. Otherwise this is a very affordable and fast travel within Poland. There is no business class on domestic routes but if you do a online check-in 24hrs before the flight you can easily choose the first-row seats without extra charge.

I flew LOT on routes WRO-YYZ and YYZ-WRO, both flights via WAW. The WRO-WAW flights were domestic flights operated by turboprop Dash-8 Q400. Those flights were short, only meal on board was a small candy bar and sour jellies. WAW is a quite good connecting airport with realistic 30 min MCT. Only issue was security control between non-schengen and schengen zone, as the security staff was rude and unhelpful. Flights WAW-YYZ and return operated by 787 were rather comfortable, 787 planes are quite new, so the interiors aren't too bad. Seats are narrow, but comfortable. The space above the head while seating on the window seat can be disappointing if you are tall person, because of the shape of fuselage. Staff is the weakest LOT's point, flight attendants aren't helpful, uncivil, they're not smiling at all. Meals were much better than the Air Canada's on the same route, suprisingly organic. LOT's IFE is nothing special, some "fresh" Hollywood's blockbusters, some classic films and some polish movies, choice of music is disappointing. Overall, LOT on long-haul flights isn't better, but it isn't worse than other airlines like Lufthansa, Air Canada etc. Great thing is a convenience of 30 min WAW transfer, it's better MCT than most airports in Europe.

I flew LOT on July 28th from Sofia to Chicago trough Warsaw. They canceled the flight Warsaw - Chicago and made us claim our baggage and go to a hotel. I was alone with my 10 months old baby. They did not do much to find another flight for all the people left there, and many, such as me, stayed at Warsaw for 2 days. Finally, on July 30th we were on the plane. Nothing was as I have seen before. The crew members were rude, everything I asked for was accepted with unpleasant facial expressions. The food was awful and obviously not enough because I was offered a different meal of that I wanted. The biggest problem came when I found out that they put wet blankets in the bassinet where my baby slept. Never had issues with such unprofessionalism from any other airline.

We bought 3 return tickets for the trip Toronto to Zagreb via Warsaw. Going to Zagreb no problem, but coming back we were forced by LOT Polish Airlines to leave our vacation a day earlier as LOT Polish Airline canceled our flight from Zagreb to Warsaw, which supposed to be perfect connection to Toronto and all happened with verbal "Sorry and apology". We should leave Zagreb at 1pm on July 22nd and arrive same day at Warsaw at 3pm or so and leave at 4:45pm to Toronto, when LOT has changed our flight back, they said we have only option to leave with early flight from Zagreb (which made us come to Zagreb from our hometown Vukovar which is 3.5 hours away from Zagreb airport and use hotel over night). So LOT Polish Airline put us on that 8am flight to Vienna and from Vienna to Warsaw with 5 hours of waiting time at Warsaw airport. After we talked to LOT representative she said that this is the best option and after we asked for hotel and any credit, she advise us to sent email to their claim department which did not really care about what happened. After 3 email exchanged we learned that this company, Lot Polish Airline is not worth to be used ever in the future.

Flight WAW to ORD July 24. Food service was very rushed. Flight attendants poorly trained to cater to business class passengers in terms of attention to service requests. Very stingy with hard liquors, will only serve couple of drinks during dinner service and will purposly ignore any more request. Food average. You have to ask for everything, nothing is ever offered even water. Looks like saving on liquids including liquor and water was their main goal. Magnificent aircraft especially in business class too bad crew in business class is not properly trained.