LOT Polish Airlines

✅ Trip Verified | Even though the Polish are generally hospitable, the cabin crew should keep that standard in mind when serving passengers. Being niece and empathetic, making sure that passengers are comfortable is part of the job. I was on a 9 hour long flight from Warsaw to JFK, they served drinks (non alcoholic) twice. The products do not need to be rationed. The quality of service should match the price of the tickets (not so cheap). Additionally, the tables were dirty. Overall, unfriendly and not very nice crew. The airport crew in Warsaw - fabulous though!

✅ Trip Verified | The agent provided the worst service on August 21, at Warsaw airport, Tirana Flight LO597. My carry on was overweight. She laughed, invited her coworkers to see the weight and took a picture of our luggage. They laughed at us saying it was the record, and were extremely condescending to us. Very poor service. Flew business from JFK to WAW. Informed Gabriela of my business ticket. She said you are in economy now. I hope they do better next time.

Not Verified | Due to delay at the departure airport I missed my connecting flight. After 3 hours in line to speak to the customer service, I was told that there were no flights within next two days that they could offer me. They advised that my best option was to make alternative travel arrangements by myself. I decided to take the train to reach my destination. The airline refuse to pay compensation for the delay or take any liability for the cost of alternative form of transport.

✅ Trip Verified | Terrible customer service! No way to reach them to reschedule a flight! I had a family emergency and needed to reschedule a flight. I called the airport in the country that I was visiting (Macedonia) and the local LOT representative told me that they didn't see any available tickets while I was seeing them online. I called their customer service number and it transferred me to the Polish number where it told me that I am number 80 in line. I called multiple times and the same; I waited for over an hour and I didn't even get to number 70. All of this while paying international tariff for calls! I emailed them, no response. I sent a Facebook message, no response. I called the airport in my home country, O'Hare in Chicago USA and they said there is no local representative, so they transferred me to the same Polish customer service number, clearly the same one for the whole world! Good luck getting through and ever rescheduling a flight! Good that I scheduled the flight through my bank, so my bank Chase was very helpful and able to reschedule the flight for me, otherwise I would have completely missed it (and never get my money back). I paid only $200 difference in price for the ticket (which was good for a busy period and last-minute rescheduling). Then I called the local LOT representative in the country I was visiting (Macedonia) just to check what they will say for this same ticket and they told me to pay $750 extra for the same flight (now all of a sudden they started seeing the flight in the system, but they weren't when I initially called) and asked me to pay in person which is 2 hours away from where I live and they were closing in 45 min. Bogus! Then, the flight was delayed for an hour and my connecting flight in Warsaw had only one hour layover. Good that they waited on us. Then it was chaos in the plane because they gave separate seats to couples and families although they purchased the tickets together. Lastly, I was thirsty for the most of the flight. I wasn't offered water few times like usually on flights.

✅ Trip Verified | Please save yourself and don’t ever fly LOT Polish Airlines. They have the worst customer service. My round trip to Europe started and ended in a horrible way because of them. I am used to delays and realize certain things are out of their control but the way they handle them is unacceptable. My flight out of Chicago was delayed over 6hrs and they didn’t have a gate agent there until halfway through delay to provide any info and help with re-booking, even when she came she was useless. Didn’t provide any water or snacks either and most airports concessions were closed. Same for customer service on phone, you wait 2hrs to talk to someone and when you do they are not helpful and even yell at you. Coming back to Chicago same experience, waited for baggage for 3 hours after an almost 10 hour flight with a little one and when it did not show up, can’t find any of their representatives to help out with filing a claim and tracking where it is. Also their food is in-edible and they had no regards of my sons allergies. I had called to let them know he’s allergic to tree nuts and sesame and they bring me a peanut free meal which is not helpful and they don’t even apologize or try to offer solution.

✅ Trip Verified | Very rude service. I had to ask for the basinet 4 times and was given it in a very rude way. My seat was not the one where infants on basinets seat. The family who was seated in the basinet carrier spot were very kind and exchanged seat with me, I am very grateful to them. Lost connection due to Airline delay. Treated as a criminal in the airport even though I was travelling with an infant and an 8 year old. Left at the airport overnight. I kept asking for a supervisor but no one came to see me. The only human thing that was done for me was to take me to my suitcase let me get the baby formula to feed my baby overnight.

✅ Trip Verified | Impossible to reach customer service. I’ve called, left messages on their fb page, WhatsApp and no response. Also, while I purchased Economy ticket (and not Economy saver) and had a checked in bag included from Sarajevo to JFK, on my way back from JFK to Sarajevo I was told I had to pay extra for my bag. This has never happened before. No transparency at all.

✅ Trip Verified | This is the worst airline, late from Chicago 3 hours, missed connecting flight in Warsaw, the stuff are so rude. After staying in line at info desk for 2 hours we lost chance to take late connecting flight they are so unprofessional. This is first and last time to fly with them. We had to spend night at some motel, coming back month later flying back to USA flight was late again 2 hours. They are so unprofessional I would not recommend LOT Polish Airlines. They don’t keep family to seat together, we were all over plane seated with strangers so be prepared for that. They want you to pay each flight each way $75 extra per seat.

Not Verified | They cancelled my flight gave me a replacement flight over a month later and because of their travel policy you need to pay the difference between the new and old ticket if it’s one month after your original date! I needed to pay 350€ for getting my flight rescheduled. You can’t get a hold of them over phone, fb, Instagram, email.. yeah anywhere.. I don’t recommend LOT.

✅ Trip Verified | I am trying to change the flight date. Their Hotline has no German speaking staff, their English speaking Hotline took 59 minutes to connect me to a 1st tier person who could not help me and forwarded me to a "cashier" which put me in a new loop for another 50 minutes. There is no other way to change flights, their "chat bot" refers one to the same hotline. Making a hotline available that is actually useful is a primary service for any airline. This hotline is a joke.

✅ Trip Verified | My flights were cancelled. I tried to call both London UK and Toronto Canada Contact Centre and was unsuccessful. I tried many times in different times of the day, even at midnight. It was just a long wait on the phone. I got a queue number when I first connected (like queue number 65) and then no more indication or update of the status for how long one has to wait. I spent more than 30 mins each call but never get through to speak to someone. I wrote to different channels of LOT but none is helpful. I don’t know why they issued voucher currency that even their own shopping cart does not accept. I asked them to change voucher currency into their shopping cart currency, they said not possible. Their canned answer is book through contact centre only. Day after day's call and write to LOT until my vouchers expired. I lost all my money. How can they issue vouchers in currency that their shopping cart not accept? How can they honour their vouchers when their contact centre so inaccessible?

Not Verified | Please read this before booking a flight with LOT Polish. My family and I were booked on a flight from Heathrow for the 27th July. This flight was cancelled, so Lot changed our flight to 28th July, but the whole could not be booked on the same flight. Some going in am the rest pm. The am flight was cancelled yesterday. The earliest flight they offered was the 2nd Aug, the day before they were returning. We have spent a total on 10 hours on the phone dealing with cancelled flight. Staff have unhelpful and twice hanging the phone up. Taking advice we asked Lot to find flights with other airline, they said they couldn't do this. They offered a refund less the 45.00 × 4 for baggage. They said this was non refundable. They offered a voucher that we would have to use within 2 years. As if I would ever fly with Lot again. We asked about cancelling the two flights that were leaving on the afternoon, this is the flight that they arranged from previous cancelled flight. We were informed that we would only get 30.00 back for these two flights. If I accept this I would lose 500.00. The purpose of our family trip was to see family who were not able to travel to our daughters funeral when she died tragically, last year. They were not able to travel because of covid. I have not asked for any extra compensation from Lot, only what I paid out. I have been left both upset and stressed by LOT Polish attitude.

✅ Trip Verified | Swift and friendly check-in at Warsaw Airport, flight on time on a spacious and clean Embraer 170, friendly service with a drink and a snack. Flight on time. Recommended.

✅ Trip Verified | At the start the flight was delayed by nearly an hour, we were given water before departure. The flight was nice with free drink and snack included and very nice cabin crew. Despite being over an hour late in Warsaw passengers having connecting flights were told the connecting planes will be waiting for passengers.

✅ Trip Verified | Very nice and pleasant flight with LOT on this route, comfortable seats. Flight took 40 mins, the boarding was fast. Was given a free drink and snack despite the very short flight. Overall highly recommend this airline on this route

✅ Trip Verified | I’ve Been travelling for the first time with Lot polish airlines and I had a very unpleasant trip. One of the flight attendants was very rude for no reason. I’ve been in the flight with my toddler who is 2 years old and he was a very good boy all the flight, sleeping. Ive been going to ask nice for some water so I can add in to the baby bottle and she looks very disturbed and just pointed me where the water was sitting without saying anything or trying to offer to help me. After this, I was just having my shoulder a little out of the chair and she came and screamed at me in polish, I looked at her and I said, “sorry I don’t speak polish, what is happening” and she started to yell at me “ oh, of course, you speak English I remember”. All I answered her back was to tell “you can ask me nice, not screaming or being mad.”

✅ Trip Verified | Warsaw to Zurich. Incompetent and rude ground handling in Warsaw (LS AIRPORT SERVICES) crew lost our bags on a direct flight and found it and sent in to Zurich when we were on our way back so our bags stayed in Zurich. Ground Handling in Zurich (AAS airline assistance Switzerland) a bit overworked but still doing their best for passengers even in critical situations (lost luggage in WAW) On board, no complains everybody professional, polite end smiling great experience during the flight even in very stormy conditions.

✅ Trip Verified | My LOT Warsaw-Milan flight was overbooked, so I was left on the ground along with dozens of other passengers. We queued for 5 hours to get information from the LOT transfer center. They distributed water only after passengers protested. They found me another flight only after two days and they forgot to check in the extra luggage I had already paid for: this mistake cost me another two hours of queuing and discussions. My Whatsapp requests were never answered. By far my worst experience ever with an airline.

Not Verified | I flew out of Copenhagen (CPH) to get back to Toronto on June 23rd, Thursday. My connecting flight was delayed, which happens. I arrived in Warsaw from CPH, and because of a tight connection my baggage did not make it to Toronto. There was another flight arriving 2 hours later to Toronto, so I wasn't too worried about my baggage, especially that I flew business class. But, long story short, my baggage did not arrive, has not arrived, and I have had no news, and no way of contacting anyone. They only provide you with a fax number to connect for lost baggage! When you look up lost luggage, there is a website where you enter your lost luggage reference number, but it just says "still tracing". I know there are staff shortages, but this lack of communication is unacceptable. It has been 5days, and no word! I don't think I will ever fly LOT again. I do not recommend this airline to anyone after my experience.

✅ Trip Verified | Absolutely horrible service, cabin crew doesn’t speak English, they are rude and not friendly especially if you ask them to speak in English. Very uncomfortable seats, dirty cabin, average food and no wifi at all, not even an option to pay for it, it doesn’t exist! When I asked if my connected flight was waiting because the original flight was delayed, they were rude and not helpful at all! Entertainment below average, earphones that are not working, usb plug can’t be used to charge your phone, no power coming out of it. Blankets and pillows smell bad and don’t look clean at all even though they were packed in a bag. Absolutely horrible! I would never use their services again!

✅ Trip Verified | Back in December 2021 my flight with LOT was cancelled. Until this day (June 2022) I have not received my ticket money back, not even mentioning the compensation. Moreover they refuse to give me my money back for service that was not provided. I definitely do not recommend LOT, worst experience ever!

Not Verified | Tel Aviv to Warsaw. We used service of LOT twice and never will do this mistake again. Lowest loyalty to the customer, chasing for money that’s all. Please safe your money. Finally you will pay more and stay with disappointing memories.

Not Verified | Absolutely horrible service. Flights were delayed on multiple occasions. Check in took in excess of an hour due to staff disorganization. Airline crew were distracted and disrespectful. Possibly the worst flight and airline I have ever been on.

Not Verified | Checking in for the Budapest - Warszawa flight at Budapest Airport was really slow. Then we departed with almost 30min delay. So I had short time to catch the connecting plane to Vilnius. But the flight was pleasant, served some treats (apple buns) on both plane. At the Vilnius Airport I realized, my luggage was missing, at the luggage office they told me, it was on the next plane. Waiting a few hours doesn't hurt me that much. On my way back from Vilnius to Budapest went everything good. Overall, LOT could be better, but it's not that bad.

Not Verified | I tried booking Economy class I went through all the steps and when I came to the seat selection it charged me for the seats? Few weeks ago they changed their policy from 2 check in bags to 1 check in bag. I picked my seats and when I was about to pay the website cancelled my selection and took me to the first page when I tried booking ticket again the price went up by mora than $300.

✅ Trip Verified | After missing my flights because of repeated delays, today morning and having to wait for 6 hours at the airport, the next flight has been delayed for another 40 minutes! Can you even spell nightmare airlines !

✅ Trip Verified | A minimum of 30 minutes delay each time. No staff available at the gate at boarding time, no information about the delay. On the way back to Zurich, the flight was delayed 40 minutes! Took them another 10 minutes to open the aircraft gate and then transfer us with a bus to the transit gates. There was only 1 line for controlling the only 20 our luggage. I arrived on time and the gate was already closed. I had to change my flight and wait 6 hours at the airport. First and last time with LOT!

✅ Trip Verified | We checked into our flight Prague to Tallin with a layover in Warsaw. When we arrived to the airport in Prague, we had our tickets printed and saw that we were on standby from Warsaw to Tallin but had seats since early morning for Prague to Warsaw. We we're not okay with this because as it is, we would into Tallin at 11:30pm with a flight to NY at 7am the next morning but then to also be put on standby? When we asked the attendants at the check in, they told us that the flight was overbooked and that we'd have to wait to speak to the LOT transfer desk in Warsaw. While we weren't happy, it was our own fault (I guess; still unsure how we were able to check in fine for Prague to Warsaw but not the end destination from Warsaw) for not paying for selected seats. I called the customer support line to try to upgrade. There are no upgrades available that I have to see the LOT transfer desk in Warsaw. I try to ask the woman at the gate if we can upgrade as well on the off chance maybe the previous agent was wrong. She says no, so I asked if she could tell us how full the plane was, she tells us not full but close to full. This at least gave me hope, though I still didn't understand why we didn't have a seat assignment at check in if the plane wasn't full. But anyway, we get to Warsaw, I go to the transfer desk where there is a huge line and my boyfriend heads to the gate in case someone is there with a shorter line. He comes back because of course no one is at the gate yet, we wait in line at the transfer desk for 35 minutes only to be told that they can't help us. Only agents at the gate. By this point I'm so frustrated because we were told by two different people to go the transfer desk just to be turned away. We run to the gate to be told we have to wait for everyone to board before getting a seat assignment. So we stay standing next to the gate until the agent tells us to sit and we will get a seat after boarding. He was right. But what I do not understand is, the flight was half empty. LOT was telling us that the flight was mostly full, even though it was not even close. We were told some people canceled, but not before leaving Prague. So you mean to tell me 50% of the booked tickets canceled their seats in the 1 hour we were in the air from Prague to Warsaw? Hard to believe. Not to mention the inflight service is laughable. Someone in first class was given a glass of white wine (we were in the row behind first class) but when the person sitting behind me (so 2 rows behind 1st class) was told they don't have white wine on the flight. Which was a clear lie. They caused us so much stress and so much anxiety. I wouldn't trust them as far as I could throw them. They clearly like to lie to their customers about services on board as well as seat availability. I even purchased a new ticket for my boyfriend and I with Ryanair to Stockholm thinking we could catch our connecting flight to NY that way. So now I'm also out $175 because they caused me so much panic, for literally no reason. They are miserable, and not willing to help at all. They tell you to go to different places to seek help just to be told they can't help you and to go somewhere else. I have no clue how they are a star alliance member when this is how they operate. They could have told us it was half full and we would have felt fine and I wouldn't be out the extra money. Instead they caused unnecessary stress.

✅ Trip Verified | The worst flight of my life. I had my daughter and cat with me. I tried to book him a seat on the plane three times: by phone a week before the flight, on Saturday before departure in person at the airport in Wroclaw (all the time they said that there was some kind of error in the system and they could not tell me the ticket number for the flight from Istanbul - Dalaman), and on Monday at the airport in Warsaw. In Warsaw, they assured me that everything was fine and I could fly. Arriving in Istanbul, it turned out that the cat’s place was not booked, and my ticket (and my baby too) was generally with error and I couldn’t fly further. It was noted in the system that my ticket was used and I was flying, although the flight had not even started yet. Me, the cat and my little daughter were not allowed on the plane. I went to your help center, but it was closed. I was in despair, my daughter was very tired. My suitcases were sent to lost, because in the system they were listed as abandoned/lost. I spent 6 or 7 hours at the airport with a hungry child and a cat, booked a hotel (asked a friend to do it for me) and went there. The next day I bought another ticket and flew away. I want a refund of all my money but the form they sent me to fill out doesn't work (constant error) and now they don't even answer me.

Not Verified | I always look forward to flying LOT Polish Airlines. I know I can count on the great service. Food is always tasty as well. My last experience was as expected, great. From the time we stepped on the plane to the moment we stepped off. The cabin crew were courteous and helpful. They were patient and ready to offer assistance to all passengers. It was another great experience. Thank you LOT for providing great service and taking care of your internal and external customers.

Not Verified | Cancelled on us at the last minute and ruined our holiday. Will not use again. Have asked for a refund but still haven't received any money back. Such a disappointing airline that can take and laugh as they screw you over. Would be nice to see them lose money each time. Sure things would change then.

✅ Trip Verified | I boarded the flight from New Delhi To Warsaw. I had a heavy carry on luggage. I wanted help to put in the cabin on top. The airhostess didn't understand and asked me repeatedly to pick it up. I told her I will need help from a guy, I didn't want her to struggle. But she sarcastically said she is a girl and can't lift it. First of all, she didn't listen and couldn't help but make fun of it. Didn't even call the man to help me, everyone was listening to this, at last an old man help me and picked it up. If this was not enough she skipped my seat while serving snacks and drinks. I had to ask her. It was very embarrassing. Other bad memories would be when LOT charged me 13k inr fr 3kg luggage, it was way too much, food was served a lot bt very salty, tasteless and water tasted salty n horrible. The flight was delayed by 1 hr. This flight lacked professionalism.

✅ Trip Verified | The aircraft had electrical, engine problems while we were on board so it was delayed over 3 hours from the original flight time. It was a total nightmare! The seats was so cramped, no leg room, very old aircraft that makes a squeaky noise every time someone makes small movements in their seats. It was full when we are still in this covid situation. Terrible experience! I will never ever use this airline again.

✅ Trip Verified | I flew from Düsseldorf to Warsaw. Through several phone calls with Trip.com, with whom I booked, it wasn't possible to fix the problem Trip.com made themselves. Gladly at the check-in counter a very helpful young men helped me with the issue by calling his colleagues, without any additional costs. Last time I booked with Trip.com, next time will order my ticket directly with LOT airlines.

Not Verified | The worst airline ever, on 9.5 hour flight from Warsaw to Chicago noone bothered to check if the screens provided to each passenger worked, and once in the air the plane was stuck with no movies, no music, not even route tracking for 9.5 hour flight. Travelling with kids the crew provided nothing for such a long flight. The captain only announced where we were once per request of very upset passenger. Completely unacceptable. The airline also declined to provide any sort of compensation for such 9.5 hour inconvenience. Save your money for airlines that value their customers.

✅ Trip Verified | I have been flying a lot lately and flew with several airlines. This has to be my worst experience. The flight schedule got changed twice and now I have to stay in a hotel with my own charges. I was also ok with that but even minimum options like special meals is charged. I would like to give 0/10 for this airline. They do not respond at all in case you would like to reschedule the flight due to emergency. I later was forced due to time to book Emirates just for one way.

Not Verified | Flight delayed for several hours, no LOT employee on site /designated transfer desk, no way to contact, no info on missed connection. Will not fly again.

Not Verified | Horrible experience from start to finish. Customer service on the phone is non existent. Customer service for check in or in flight from the stewardesses is absolutely horrible. I am sure they do not know how to treat their customers or how to provide a good service. Do not fly this airline.

✅ Trip Verified | My wife evacuated from Ukraine yesterday. Today at 7 a.m. on registration, LOT employee didn’t accept her luggage, 33 kg, when she was allowed to bring 2 x 32 kg. She was exhausted and stressed and you made her reorganize her luggage because of 1kg? Are we talking about business class service? Other companies can let you in even with +2-4 kg.

Not Verified | I flew with them from Istanbul to Gothenburg via Warsaw, and the cabin crew were really rude, barely welcomed us, and just didn't look so thrilled to be there. Another thing that bothered me was that there were no pictures/videos allowed. I don't know if it's a rule/policy in the airline LOT, but for some reason you are not allowed to take pictures or film the cabin crew or the plane in general. They got really defensive when they saw someone filming and came right at them and told them to delete it immediately. And not in a nice way. When i landed in Warsaw i had a flight the next hour to Gothenburg, and i had to hurry. When we got there, the ground crew sent many people back to take a COVID- test, it didn't matter if you we're vaccinated or not. We tried to tell them that our flight was going in 30 minutes, but they didn't care and only responded with 'that's not my problem'. There was a massive line and our flight was now in a tight schedule, soon to takeoff. We skipped the line as well as some other people that had the same flight as us. The covid test didn't take long and the results came in about 5-10 minutes. Until then our flight was in 15 minutes, and we had to stress through security and the airport to go to our gate. Horrible experience and never flying with them again.

Not Verified | The staff during my trip was nice and helpful. I fly by myself with my 8 month old baby. But the connected flight I went through the hell. Airport in Warsaw the worst airport ever, the employees are so rude and very unprofessional. They speak only Polish and who cares that they work in airport. We needed to run like crazy to catch connected flight, no one helped me to take the stroller to the planed ,I needed to go through the stair with baby and the stroller. They also do another check in and the gentleman spins only Polish language and it took us so much time to pass control because he could barely talk. Horrible airport, horrible transfer, very unprofessional employees, rude staff in the airport.

Not Verified | I had a flight on January 10 2022, Vilnius - Warsaw - New York. Want to thank the nice team of flight attendants who assisted our side. It was an excellent combination of professionalism and sincerity, warmth. I'm sure the rest of big team share the same qualities. After Finnair cancelled a flight day before these wonderful ladies make my trip less tense. Big thanks to the young lady and the young man at the service desk who assisted me with my personal request at the departing gate and make my flight comfortable. I don't have high expectations for food on the plane - surprise - dinner was fresh and tasted nice.

✅ Trip Verified | Worst experience ever, the flight from Munich to Warsaw was average, nothing special, but the 'fun' started with the flight from Warsaw to Lviv. The flight was delayed by 1 hour and during that delay the gates were changed 3 times. We were behind schedule by about 1h30m when we finally took off, but it seemed that the captain decided to catch up a schedule and the flight took about 45m instead of 1h10m. The crew almost ran and pelted the passengers with snacks because they couldn't keep up.

✅ Trip Verified | The flight from Amsterdam to Chisinau went very good no remarks. The return flight which was scheduled for 6th January 2022 gave lots of problems, When arriving (21 December 2021) at Chisinau airport I received an email from LOT that my return flight was cancelled and that I had to contact LOT. So I did and was invited to change the date of my return flight. I changed to 7th January 2022 same flight (LOT514) but I was unable to check-in online. I got the answer that LOT had no booking of me and my wife. So the flight to WAW is scheduled to leave at 2.35 PM today and I am still not sure that we have a seat on this flight. I tried for hours to contact LOT but to no avail. I really don't know wat to do. So we are stuck in Moldova for the moment and we are not very positive anymore on LOT Polish Airlines.

✅ Trip Verified | I am appalled by how poor the customer service was with this airline. Poor communication and attitude by staff. A few observations during my round trip travel from NY to Hamburg. Hardly any of the staff initiated a smile or smiled back - I did not once hear staff say “you’re welcome”. I consistently said “thank you” with each helpful interaction, and it’s lovely and polite to return with “you’re welcome” -staff looked inconvenienced when you asked for help - no communication on boarding process. People were crowding around the gate and when I did not follow the expectations on how to board (which was not communicated), the gate agent literally yelled at me in front of other passengers. It was embarrassing. It was my first and last time flying LOT. I would recommend paying more to fly with an airline that values customer service.

✅ Trip Verified | The worst company. Canceled the original flight. And then after I hot tested positive for Covid and was refused refund. Worst possible customer service, awful flight. The flight attendants are rude. The company employees are all incompetent.

✅ Trip Verified | Very good covid measurements. Seat comfort excellent, newer planes than western airlines. Food and drinks are reasonable. Approximately 50% fare savings in comparison with other airlines. The only issue is that Warsaw airport weather can cause delays: 1h delay on the second flight. The airport has a very well structured covid border control and easy transit.

✅ Trip Verified | Very Good airline, professional cabin crew. Very good service and punctual. Excellent covid measurements .

✅ Trip Verified | Much better than other airlines, especially western European ones. I was very worried reading skytrax reviews before flying LOT, but was pleasantly surprised by the quality of service, flight, on-time arrival and overall experience. Amazing value for money that saves at least 50% comparable to other airlines fares. Price includes 2 carry-ons: regular cabin trolley and accessory which can even be a backpack. No weigh-in or measurement at the gate, extremely friendly ground service. On-board service similar to other airlines: free snack, water, coffee and tea. No free alcohol or soft drinks, so overall a much healthier choice. Staff are extremely polite and friendly, one of the best in Europe, I don't understand the unfair hate they get. Excellent covid measurements: sanitary wipes, disinfected seats, table and toilets. Smooth flight, excellent pilots. Planes are quite new compared to other airlines. Will definitely fly them again.

✅ Trip Verified | Never again. They delayed our flight for an hour and a half. This made me miss my connecting flight by 15 minutes. Then we waited for another 30 minutes to deplane. Extremely poorly organized. The connecting flight left half empty. Now direct flight that was supposed to last 1.5 hrs, will have yet another layover and will last 6 hours. Warsaw airport matches their airline. Staff is very unprofessional in terms of never looking at customers and never apologizing to any of us. But before we even get to talk to staff, we waited in line for an hour while staff chatted with each other. It's not like they had 8 hours in flight time plus 1.5 hours deleted time to figure this all out You have a long way to go LOT.