LOT Polish Airlines

✅ Trip Verified | I have flown with LOT about 10 times by now and not had an unpleasant flight. This time, on flight LO234 on the 2nd of March, i opted for their business class product and received a top notch service. The cabin chief was extremely courteous, the catering of high quality and the presentation impeccable. Very smooth flight , that departed and arrived earlier. I feel safe and very well taken care of with LOT.

Not Verified | Never travelled with lot before, and after reading bad reviews, feared worst. But surprised. Got LO286 0630 LHR to Warsaw on Fri 1 March and back 1530 on 3rd. Really pleasant flights, Free Tea coffee Water, a snack (Apple pie etc) & chocolate bar, More than get from most airlines. Return seemed bit confusing when boarding, right before departure everyone had to tag up smaller cabin bags and told put under seats, cases above, Then human nature once onboard every bag goes everywhere (Smaller stuff in racks etc) and there was still space. This probably delayed departure by few minutes. Opposite way from LHR non of it and left on time. Flights great, Aircraft clean. Thank you LOT.

✅ Trip Verified | We recently had the worst experience with LOT, an experience that left us utterly frustrated and disappointed due to their abysmal mishandling of baggage. The representatives were unhelpful, providing vague and inconsistent information, leaving us in the dark with our damaged baggage. The lack of communication and transparency is nothing short of appalling. It is disheartening to see a company that seemingly prioritizes profit over customer satisfaction. The stress and inconvenience caused by the mishandling of our baggage during what should have been a straightforward journey is unacceptable. In addition to the emotional distress, the financial burden incurred is something I did not anticipate when choosing this airline. They have the worst customer service ever. That was our worst business class experience. They mishandled our luggage and they did not even want to be held responsible. I strongly advise potential passengers to think twice before choosing this airline, as the risk of losing your belongings and enduring a lackluster response from the airline's customer service is not worth the potential savings in ticket prices. Choose an airline that values its customers and can be trusted to handle baggage with the care and attention it deserves.

✅ Trip Verified |  Had 5 flights within 2 days on LOT. Still serve free food and water. Buy onboard food is available. Booking process, rebooking process etc. easy. Lounge is nice. During Covid a meal was served. Better than the normal buffet which is back. Staff from very friendly to I do my job. Ground staff can be hit and miss. Maybe I am lucky but using LOT always had good experience with their call center. Like the old C seats as space for feet.

✅ Trip Verified | I have the worst experience ever flying with Lot Airline. They lost my luggage and I wasn’t the only one. Now after almost six months sending a number of emails back and forth with all the information we’ve been told to send, I have never received anything. They kept saying that my luggage was not found and they transferred me to the compensation department with no one answering my request or even bothering to help. I have been travelling for so long with a different airlines but I never had the same bad experience. I do not recommend this airline to anyone. It is the worst ever!

✅ Trip Verified | LOT is ok but it is impossible to change seats. Ended up squeezed to the window. I prefer aisle and also willing to pay for it. No luck with LOT. I was lucky to have business from Cairo to Warsaw. That was pleasant although the standard economy seats. The economy flight to Oslo was less comfortable.

✅ Trip Verified | We made it safe and sound to our destination so that is good. There were 2 key areas of horrible service: 1) The boarding process on both flights was a zoo. There seemed to be no real process, everyone was pushing and shoving, no leadership or communication from the gate staff. It was horrible. 2) Upon arriving at our destination in JFK, it took a full 2 hours to receive our checked luggage. Some bags came out in a timely manner but 2 of our 6 bags were held up somewhere. There was a group of about 40 people stuck waiting for the remaining luggage. After 2 full hours the luggage was finally delivered. There was no help available from LOT and no announcements at all. We were just stuck waiting. Luckily I did not have a connection to get to but I am guessing some of the others did and might have missed their connection. Upon contacting LOT to discuss the horrible service and see if there was any compensaion, I was informed that they are not legally obligated according to some Montreal Convention to provide any compensation unless I incurred some out of pocket expenses. They did not care about my concerns nor my impression of LOT Polish Airlines. As such, I will be avoiding LOT if at all possible for future travel and I recommend you avoid them as well.

Not Verified |  Reservation is the worst I ever seen. We were flying in two groups, leaving on different dates and coming back on the same flight. The LOT reservation system is made that way that if you try to check prices for the same flight two or three times in the row on one login the prices are going up and up. For every check. Now we decided on flight and selected the flight. during the check out procedure (we even gotten the temp reservation number) lets say tickers were 860.00USD each way. During the checkout screen refreshed itself and we got bumped to the selection again. Guess what, the prices were 860.00 one way and 1400.00 return. The rest of the group were doing the reservation for the same flight with out issue. One person forgot to select the seats and meals and during the checkout got "kicked out" and when she returned back the prices were 1400 USD one way. So if your take your time to think, LOT kicks you out, or kicks you out if you check the same date and the same flight multiple time from the same computer. Its called "cookies". They track you and adjust the price while you are there. Premium seats with leg room come at a price of 70USD, 20USD and 16USD, depends on how much leg room you are willing to pay for. I flew with LOT 3 times in the row and each time with multiple members of my family. Each time premium economy. But after what they did to me today with price switching right from under my nose. I don't think I will use LOT again. Last thing, on the flight from JFK to WAW cabin crew instructed us to use the bathrooms on the end of the plane. With long lines. On the way back they let us use the lavatory in the galley between business and premium class. It seams that they do what ever they want or who they like. There are excellent stewards/pursers and on the other hand not so much. If you like LOT and you are willing to pay for everything we warned. The 2024 is my last flight with LOT, part of my group purchased tickets and I got stuck with high prices. That is a shame. I am very disappointed passenger.

✅ Trip Verified | I booked round trip for Toronto-Warsaw-Mumbai-Ahmedabad. Departure flight because Warsaw to Mumbai flight was delayed by 5 hours 30 minutes I missed my connection flight from Mumbai to Ahmedabad, for that they did nothing, they told us that you have to go by yourself, we can’t do anything. I emailed them about that flight claim but they didn’t reply. Same thing for my return flight, they have changed my flight and given me another option I was ready for that but again they emailed me that that flight was cancelled by airline. What nonsense is this they are just wasting my time and money and doing nothing. I contacted my travel agency with screenshot of email from lot airline about delayed flight for claim for Mumbai to Ahmedabad flight but airline rejected that claim. I would never recommend this airline to anyone I’m just frustrated with them.

Not Verified | Our flights were disrupted due to snow bound and we missed the connection flight. When we arrived at Warsaw the team had all the documents and tickets ready for hotel, taxi transfers, breakfast and dinner included. All the process took less than 10 minutes without any fuss and extremely organised. No Faults, very professional.

✅ Trip Verified | Very old business class with zero privacy. Food edible, but nothing special. Before takeoff my wife and son were showered with champagne, orange juice and water, so the clothes and seat were all wet. Got the half-hearted apology for this inconvenience and nothing else. Purser was defensive and said she had no authority to compensate for anything. I will make a complaint on website, but from previous experiences I know, it is useless procedure getting zero answers. Will try to avoid LOT in future.

Not Verified | I would like to express my gratitude to LOT Polish airlines. Thank you very much for your incredible service! It was my best easy going flight! The pilots are excellent at smooth climbs and descent. I really appreciate the service of the flight attendants! I had a transit flight from Toronto. My luggage safely arrived in both distances. Guys, you are the best!

✅ Trip Verified | This was an award ticket issued by Star Alliance. What a disaster LOT is, firstly changed flights 3 times outward journey, then ANA did not confirm ticket, so was changed again at arrival at Heathrow, and put on Lufthansa. LOT did nothing, the booking was in their website. Then the return flight cancelled on 22/12 for a flight on the 29/12 and offered 1/1/2024 flight. With visa issues, again ANA came to the rescue and changed flight back to Lufthansa. LOT should not be in Star Alliance, a total disgrace!

✅ Trip Verified | Flight from Hamburg to Warsaw was delayed, my luggage did not reach the connecting flight to Belgrade in time. It only arrived on the day of my departure (i.e. two days later) so that I had to collect it myself from the lost luggage counter right before checking in for the return flight. I had to purchase toiletries and clothing for business meetings I had (trousers, shirt, underwear etc.). The airline offered a refund of max. 100 € only. How would anybody be able to find a full set of clothing and toiletries for such a ridiculously small amount? Also, when I finally got my suitcase, I found the zipper was broken. The refund offered by the airline was as low as 30 €! On top of this annoying situation it was absolutely impossible to reach anybody at the airline personally or by phone to assist. Any e-mail from the airline cannot be responded to directly. You are always requested to go via the airline website where you finally get lost and give up (the "customer feedback form" is absolutely untraceable). Conclusion: Absolutely awful and unsatisfying customer service! No noticeable intention to help or assist. A very questionable company policy regarding refunding!

✅ Trip Verified | Another smooth flight on board LOT Polish Airlines—comfortable seats and reasonable legroom. Before take-off, the cabin crew handed out refreshing wipes. After take-off, there was complimentary in-flight service with water, tea, coffee, and sweet/salty snacks. Before the approach, we also received chocolate wafers and nuts, all free of charge, which is sadly not a standard among Star Alliance Airlines nowadays. This is a real advantage of LOT because you can feel a sense of hospitality on board. Alcoholic beverages were available through paid in-flight service at super-low prices. I am looking forward for my next journey with LOT Polish Airlines. See you soon!

Not Verified | Yesterday my wife with 2 small children were supposed to fly direct from Rome to Radom at 10am. The flight was cancelled, postponed till 7pm and redirect to Warsaw. She arrived in Radom at 2am. It is unheard of such a poor service and you should be ashamed. Not only we won't travel with you anymore but we will advise people to not do so!

Not Verified | Worst airlines ever! They are changing dates whenever they want. They are cancelling flight whenever they want. Unprofessional customer service.

✅ Trip Verified | Another enjoyable flight with LOT. I like using Warsaw Airport for several reasons, Warsaw is not one of Europe's superhubs and the flights I have traveled on have arrived and departed with minimal delay. The embraer aircraft are very comfortable and LOT's inflight snack is sufficient for the length of the flight and very tasty. Inflight service very pleasant and crew grooming impeccable. I was offered the option of an upgrade to Business Class but, honestly couldn't justify the extra expense as the seats are the same only difference would be a slight better meal. Anyway, I will certainly be flying LOT again!

✅ Trip Verified | Multiple things went wrong with my flight. Baggage size allowance is very small and I had to pay $68 extra to check 1 (my first) bag, and the staff did not weigh much larger heavier bags at all (other passengers). Boarding was delayed 45 minutes at the gate because of staff incompetence. They went around manually asking everyone in a large unorganized crowd if they had special needs. Then called row #s and did not enforce the rows so everyone boarded randomly. Because of the 45min delay the gate right next to my flight, on Air Lingus, also started boarding at the same exact time. So two crowds, one managed and one mismanaged (LOT), some going into the wrong line. Then we take off, 8 hour flight. They feed us asap. Then we get one cup of water and hour after and then almost five hours of no beverage service. The air-conditioning was non existent and cabin was 85+ degrees. I press the call service button, two other people do as well. Multiple flight attendants walk by and ignore the big blue assistance needed lights. Half hour later I go in the back and five 20 something attendants are standing around chatting. No water service for five hours? I ask them why didn't they respond to the assistance lights? "Some people push it by accident" they tell me - so what, you never check any assistance buttons because sometimes someone presses it accidentally? There were three of us waiting. The I say "multiple attendants passed by my row, some of them the same guy three times without checking.". Oh they tell me "then you should have stopped us." Then they start beverage service a few min after I get back to my seat. Then one of them ignores me during beverage service. Petty incompetence. Do not ever use this airline. Expensive asf too.

✅ Trip Verified | Brilliant Premium Economy flight. It was a return flight from Tokyo so decided to upgrade to premium economy and I have to say the quality of the service exceeded my expectations. During check in I was able to avail of the business and premium check in desk as well as fast track security, same happened during boarding. After entering aircraft I was welcomed with a drink. The seats were very comfortable I have to say, had a very good sleep compared to the standard economy class. Very nice amenity kit provided as well as blanket and pillow. Food I have to say was unreal. At first glance the food looked different from normal food but it tasted very nice as I never imagined eating such combinations and was pleasantly surprised. There was a very pleasant cabin crew lady assigned just for the PE class, very nice and helpful lady, good variety of drinks available on request. One of my best flight experiences so far, despite very long fight, the pleasantness of this service made it feel very short and comfortable. Highly recommend the Premium Economy class on this route and will use it again on my next trips between Japan and Poland.

Not Verified | Be prepared for the worst flying experience you could ever have in your life! The airport staff and flight attendants are rude and refuse to answer any simple question or give any directions in English. They seem to be constantly angry and frustrated. So very strange for an international company! And don't even think that if you call Customer Service anything will be done to help you or give you a decent alternative. Customer service agents do not have a respectful or professional approach to people. They just inform you that it's none of their business if you run into problems, that you should have read their "terms and policies" before you even consider booking a flight with them, and, in conclusion, that it's just your responsibility to find a solution. They assertively say, in a repetitive manner, that your problem is none of their business! With "the help" of Lot Polish Airline, I was left alone and stuck in a foreign country airport that doesn't care about people, unable to continue my journey or return to my country. This company is a real nightmare!

Not Verified | Avoid traveling with this company. Awful experience! They canceled the reservation without any notification. You may find out with less 36 hours before your flight when you will try to do the online check in. Also their website does not offer any info regarding the issue in these situations based on your booking reference. You need to contact them on phone an they will pass you from one operator to another and even finish the call during this. If you get the chance to talk to somebody entitled to give you any info they just tell that it has been canceled and try to sell you an overpriced ticket (ex. 700 euros for a 100 euros flight). Even low cost companies act more in favor of their clients. Anyway just choose a serious airline, not LOT. It will cost you more than you think eventually due to their lack of customer care.

✅ Trip Verified | LOT Polish Airlines shouldn't be in business because they are incapable of doing their job. I regret booking our vacation up using this sorry joke of an airline. This was supposed to be multiple destination trip. LA to NYC with 4 nights stay and NYC to Moldova for 4 days as well to visit family. October 9th through 19th. We booked weeks in advance. A week before the trip we received an email saying that our return flight has been canceled and we fly back on the 22nd. No options offered or apologies. As if this is acceptable. People chose certain dates because they have to go back to work! We tried calling them and Expedia. Expedia couldn't do anything so we had to deal with LOT. They didn't accommodate us to return on the day we were supposed to. Not even the day before. It was the 17th of October they offered instead of 19th and we have to spend a night in Warsaw. Before we had a good connection. So we lost 2 days of the trip already.. Now to make it worse when we arrived to JFK on the 13th for our flight to Moldova our plane was broken and they failed to fix it for nearly 5 hours. Needless to say we missed our connection and had to stay in Warsaw yet again! That's another day taken out of my time with family. Absolutely unacceptable. We were supposed to have 4 days in Chisinau and ended up with 1 and a half. They do give you vouchers for hotels, meals and taxi. But that hotel is a whole review on its own and not a good one. They turned our vacation into a trip from hell. I will never fly with them again.. What a joke. Please don't use them no matter how budget friendly the fares are. The nightmare isn't worth it!

✅ Trip Verified |  Rude, unpleasant and impolite ground staff. Even at the business check-in counters at their main airport in Warsaw. Terrible customer service. They have an attitude of bush people. LOT is also Poland’s national carrier. What sort of reputation and impression do you think it will give LOT as brand and Poland as a country? Management deserves to be sacked.

✅ Trip Verified | The flight was canceled only one night before departure! They arranged another transfer flight with more than one day delay for us via Frankfurt. They declined my claim without any compensation. I will never fly with LOT.

✅ Trip Verified | I am very satisfied with the flight itself and the onboard service. Everything went seamless and I honestly enjoyed the experience. The LOT staff on arrival, in the Warsaw airport, were very friendly and helped me with the transfer directions so I managed to reach my gate very quickly. Then the staff which onboarded us were also of big help since I wasn't sure my luggage would fit in the plane so they proposed to handle my baggage without any additional costs. It was probably my best experience with a budget/low-cost airline so far. The previous flight from KIV to WAW > HAM was also fine and it was my first life experience with transfer flights. It's nearly impossible to get lost in that airport, especially with so many crew members around, you can always find someone to ask for help. (even the stewardess dropping some sparkling water on me during the flight to HAM wasn't an issue). The only negative would be maybe the luggage space in the aircraft and the relative small space for your feet between seats (I'm 190 cm high). Overall a tremendous experience for a budget airline, I will definitely travel more with them to Europe, Warsaw being first in my list (and not as a transfer point this time).

Not Verified | I took business class from Tbilisi to Warsaw and they have broken my suitcase (zipper as shown on the picture). Although it had TSA approved lock. So in case of inspection they should have opened it by that special lock - but no they broke it. Instead of refunding the suitcase costs that started to offer zipper replacement cost refund (so they broke the suitcase which had a TSA approved lock, I should have spent time to replace the zipper / which is in any case cannot be replaced and they would only pay few pennies). Definitely my last flight. Turkish, Lufthansa and all others are much more responsible on their mistakes and there is almost no difference in price (but in quality a huge one!)

✅ Trip Verified | Very comfortable flight with comfy seats. Cabin crew were helpful and professional. It is really great that there still traditional airlines such as LOT Polish Airlines that offers complimentary drinks&snacks through-out the flight. On domestic flight they handed-out sweet buns & on the flight within Europe they offered sweet&salty snacks, and of course some drinks, such as tea, coffee or water. Flying with LOT Polish Airlines is always a pleasure. Really appreciate.

Not Verified | Pathetic experience. Flight got delayed 3 hours. Departure time was 0800am but still standing at IGI, New Delhi. No Air condition. Crew behaviour very rude and no contact with passengers apart providing water. Moreover, staff behaviour was very unfriendly. I would recommend that it's better to choose some other airline if you can. Passengers are sitting in the plane from 0800am onwards and it is 10:20 am but no strong response when it departure. Please please avoid booking LOT if you have other options.

✅ Trip Verified | We supposed to fly from Chicago to Warsaw on June 9th. The flight was canceled 8 hrs later. We spent the night at the airport and then got rebooked to the next day. When we showed up the for the next day, we were told that they rebooked us on stand-by and there were 20 people ahead of us. We got rebooked again. Two days later we made it to Poland. We got $12 voucher for the entire night and horrible hotel for the first night. Nothing for the second night, no transportation refunds, etc. I requested the 600 EUR compensation. It took them 30 days to look into it. Then I had to fill out a form with my bank information for the transfer. 30 days later I still didn't get the funds. When I called the first time, (28 days after the form was submitted) they told me that it hasn't been 30 days. When I called 43 days later they told that the money was send a month ago and since I haven't received it, I can fill out another form. I was told that I can't talk to a manager and the person I talked to refused to give me their full name. Honestly, I can't imagine worse service. We decided to buy the tickets because they were cheaper. They are reasons why they are cheaper. I highly recommend paying little bit more and fly on more reliable airlines.

✅ Trip Verified | The worst experience ever with this airline. They cancelled my flight and when I asked to rebook for another one (the closest one), they said no tickets. Also, I confirmed that the next day I had 2 flights in Canada, Calgary and another city, but they just said it was not their fault. Also, I found that the Twitter site was available tickets for morning flights but they continue to say that they have only evening or the next day. The employee didn't know any info. After they sent us to some hotel when surprise no my name and 5 other people on the list. We waited another 1 hour at the reception. In the end I bought tickets with Wizz Air and came to Paris through Rome. Too much time, too much headache. Never newer again business with LOT!

Not Verified | Where do I begin? First off LOT decided to charge us for our baggage, when it was included. Charged it as excess when it was all under 23kg and 1 per person. Never heard of it using third party than baggage is not included in a international flight. Next food was very gross and poorly done. Not edible. The stewardesses are so rude and honestly I was shocked at how bad the interaction was. Like do not ask for anything. My 11month old fell asleep on me and they decided to have a full blown loud conversation about selling on board with another passenger in front of me. Of course woke up the baby. I have not flown in 10 years and was very disappointed with the experience. Fly any company besides LOT! All this on top of an hour and half delay because of plane problems. Normally wouldn't be an issue if you don't have a 11month old, 4 and 6 year old with you. This review included to my destination and coming back.

✅ Trip Verified | The worst airline I have ever travelled on. They cancelled my connecting flight and refused to give an alternative flight for over 20 hrs. No compensation or hotel will be provided to you in case of cancellation. I had to sleep in the airport for 2 days as I wasn’t leaving the airport due to the situation.

✅ Trip Verified | One of the worst business class services I have ever experienced. Don't waste your money, fly another airline! They are not helpful at all and they behave like they're doing you a favour by doing their job. Extremely disappointed, never again.

✅ Trip Verified | Terrible experience. I couldn't board my outbound flight due to recent changes in visa requirements. They said it was my responsibility, though I would appreciate a note about the change instead of 5 emails try to sell me an upgrade. Whatever I bought new tickets. The worst part is, they cancelled and resold my return ticket without any notification and refused any sort of refund. Never again will I be dealing with them.

✅ Trip Verified | I am moving and was on a tight deadline and budget, yet my flight got cancelled and they refused any compensation, alternatives, or assistance to begin with! I spent all night alone at the airport, no “information” people available, though it is literally their job. Now, they lost my luggage too and are literally pretending to not know anything about it. No willingness to cooperate or communicate in any way by anyone. The worst flight of my life, because this flight literally ruined my life.

✅ Trip Verified | I followed the order of flights Gdansk Warsaw Vilnius. I was late just for the one of the flights Warsaw to Vilnius and I agree that Gdansk-Vilnius route was my fault. But now I speak about the return flight Vilnius to Gdansk via Warsaw 30 days later. LOT cancelled my flight from Vilnius to Gdansk and did not inform me with email. I did not miss the second leg. Lot cancelled it with no sense. It is needed to change such rules.

✅ Trip Verified | I had a horrible experience with LOT Polish Airlines, it is the worst airline I have ever used. Despite booking economy standard tickets through Expedia (which did not indicate that it was a saver ticket), we were charged for our luggage. According to your website, we are entitled to luggage: https://www.lot.com/gb/en/journey/baggage/short-haul-baggage The check-in process was disorganized and chaotic. The flight was overbooked and my partner’s seat was taken by someone else. We were separated on the flight. The flight was delayed and the layover in Warsaw was so short that we did not receive our luggage in Beirut. The luggage was delayed 24 hours, which meant that we had to manage without our belongings for an entire day. We had to go to the airport again the next day early in the morning to pick up our luggage. On our return today (the 12th of August), we had to pay for the luggage again which is unfair. There was delay again and we did not receive the luggage as well. I raised a complaint and demanded a refund of the luggage payments and compensation for all the damage done. LOT did not even bother to respond to me. It is a horrible airline, I would never use again and recommend it to be avoided at any cost.

✅ Trip Verified | Worst experience I ever had. The air hostess were not polite and were unprofessional The meals were not good and my luggage was not handled properly, it was in very bad condition when I found it. The airline doesn’t take it seriously and don’t even had a look into my luggage or compensate me.

Not Verified | We left Beirut to Warsaw then our final destination was Paris. Our flight from Beirut to Warsaw was delayed. So we missed our flight to Paris. We were routed to Amsterdam then to Paris. We arrived to Paris without our 5 baggage and without our baby stroller. We have a 2 years child and an elderly woman who accompanied us so we were left without their medications and without a milk formula and the stroller of our child. We were obliged to buy all new items again and we couldn't buy the medications without a doctor prescription. We have filled several forms and claims but they are so unprofessional and do not help or reply. We've been in France for more than 1 week and we are still waiting for 3 baggage and for the stroller. Worst company ever i do not recommend it at all

✅ Trip Verified | Flew out of Krakow July 29. Checked in with baggage. Courteous and professional desk staff, airplane crews and gate agents. Never flown on an Embraer and was impressed with the leg room and cabin comfort. Departed on time and arrived on time. Baggage made it to Warsaw and then Heathrow with no issues. Understanding the past issues with the MAX, I have to say that this plane was still a disappointment. Not impressed at all with the features of the aircraft. Warm ventilated overhead air, curve of the window seat seems excessive, etc. This plane type is overrated in my opinion. However, the staff and punctuality of the flights overcame those issues. I will have no issue flying LOT over the low cost carriers in Central Europe if needed. Legacy airlines may cost a little more, but thats made up by the positive experience of the flights you take with them.

✅ Trip Verified | My 15 years old son was traveling solo, so he had "Unaccompanied Minor-Request for Carriage" forms with him as requested by LOT (on all flights). 1. Nobody requested these forms at all, he was allowed to leave the terminal without LOT staff checking who is picking him up. Makes that form sort of useless, so I wonder why is it required in the first place. 2. On his return flight from Katowice to Gdansk, he was supposed to transfer in Warsaw. Katowice flight was delayed 15 min. and as a result he BARELY made the Gdansk flight-meaning that the gate was being closed when he made it. My question is, since I bought this ticket as one purchase (not separate flight Katowice-Warsaw, Warsaw-Gdansk) shouldn't LOT consider that earlier flight is late and wait 5 min for him? Especially that he is a MINOR? This was very stressful situation for us and him. Wonder what would have happened to him had he missed that flight?

✅ Trip Verified | This company is very sketchy and has deceiving practices! Once they took your money - you lost it no matter what. Beware: don't request your refund to be processed through online- there is a trick they don't tell to people about - under "terms and conditions" in fine print it states that you grant them "full amount" and you agree to that. I called their customer service to book a ticket in April 2023 for my 75 y.o. mother and I asked them about refund policy - customer service rep. guided me to the web page and confirmed there is $200 penalty for international flights - economy class. I purchased a ticket for my mother amount of $650 in April 2023. Flight was for June 3 2023. April 30th my mother got into the hospital and May 1st I immediately called Polish airlines to cancel ticket I booked for June 3 2023. LOT Polish Airline agent said I need to go online and complete refund form - which I did. In 10 days I received a refund for 37$ out of $650. It was ridiculous and I called them multiple times, they laughed at me saying that there is nothing they can do and won't even give me a voucher!

Not Verified | I really don't know how or why they got these terrible reviews, I fly domestically in the US on mostly discount airlines and have not flown to Europe since the commies ran the show. I hate to spend more than I have to and I got a great price, then my wife read these reviews the day before we left and terrified both of us. Here is what I experienced. Wonderful, friendly and attentive staff. As soon as we were up flying, they were on their feet getting drinks, towels, ear buds, and food service going. Also came through the cabin several times with water and snacks. I paid the extra $75 for the bulkhead seats, worth every penny. I stand 6'3" and weigh close to 300lbs. They could have been wider, but due to the bulkhead, that had to have the hard, not movable dividers. The space was sufficient. Food was pretty good, this is an airplane, not Morton's steakhouse. Some peoples expectations are ridiculous. Helpful staff jumped to clean, pick up, wipe down and help passengers at every turn, even saw one flight attendant sit down and chat with a young child while her mother was in the restroom. When mom was out, she was back on her feet working. The plan was spotless, with pillows and blankets neatly placed, it was a fairly new plane, left on time, arrived on time. Down side, No WiFi, with no explanation, Movie and TV selection was mediocre at best BUT it is 2023, so download what you want to watch and you will be fine.

✅ Trip Verified | LOT is the worst airline I have ever used in my life. They called me 2 days before the flight and forced me to reschedule it for a second time in two weeks. Suddenly they could not accommodate my paid dog and did not call me back despite my cooperation and giving them a choice of days to fly in and out. Representatives are not trained to the level where they understand questions and procedures or they do not know the company’s rules. They cannot escalate any question to anybody who may solve the problem; it is restricted by their rules. So, the person you are talking to every time is new with limited understanding and abilities to solve a problem. They do not keep logs of conversations with customers and cannot forward info to the upper management team. Customer support looks like it is a third-world company. I warn you not to use LOT!

✅ Trip Verified | I had a round flight from Toronto to Yerevan by LOT. They were carrying tires with travelers' baggage. Once I get to Yerevan and was waiting for my baggage, I saw more than 30 tires came out on the surface in between of our baggage. My baggage was broken badly. When I sent a complain via form, they sent me an email that because you passed 7 days you are not eligible for complain. Their staff do not care about you and no one passes the aisles during the flight and literally you cannot find anyone to request something! That was the most terrible experience I have had ever!

✅ Trip Verified | I have been flying for 50 years and experienced my worst airline episode in May on LOT Polish Airlines. On check-in I had seats 2AC and the young lady changed to 2DF, I complained and she called over a supervisor who said I booked on United.com and she could not change. I showed the email with seats from LOT and no help. Then I go the boarding pass with TSA precheck. I could see fast track on it. I asked at security and they said fast track not recognized here needs to say TSA precheck so strike 2 as I got into the much longer line. Next, I get to the gate and no markings anywhere on business class. So I ask and they say over there somewhere so when we line up all econ jump in front #3. False alarm as now will be 45 minutes late boarding late arrival. After that another 45 minutes wait on maintenance. That passes and no announcement. After people complain then another hour delay. This went on for 5 hours with little communication, strike 4. I had a 4 hour connection so went to the counter and waited an hour for them to tell me they can’t change as I booked on United.com. Strike 5. Finally the say they can’t fix it and to go get your bags back and come back tomorrow and give the wrong directions and carousel number strike 5. I canceled my ticket at that point. But United customer service agents had to insist with a LOT supervisor to get that done strike 6. United agents were great. It turns out the incompetent ground staff work for a LAX contractor not LOT. Btw the plane was scheduled for noon the next day and took off 6 hours late.

Not Verified | VERY expensive with minimal service. For price to fly to the USA - 800$ for 4 hours flight - with NO seats, NO luggage, NO meal Terrible offer! I just had to take them due to schedule

✅ Trip Verified | A very nondescript airline, colorless, tasteless and forgettable. The cabin crew were busy with themselves mostly, didn't care for the passengers. Entertainment was outdated and had a very limited selection (mostly cheap and popular shows and movies). Food was an outrage, heavy on potato salads and fatty beef with gravy. Timetables seemed to be superfluous and delays were rife. I will not fly LOT again.

✅ Trip Verified | I was traveling with my wife and 1.5-year-old baby. They delayed our flight by 30-minute increments, and never gave us a reason why. The original departure was supposed to be 4:30PM. At 9 PM, after 10 delays and 5 hours of waiting at the gate, they told us the plane would only leave the next day at noon / 12PM. We didn't stand in line for the complimentary hotel because we could stay at our friends close to the airport, but the people told us next day that it took 3+ hours, or until midnight. The following day at 9AM when we checked in they gave us food vouchers but none of the restaurants accepted it. We never asked for food vouchers so this seemed like such a strange thing to make us even more irritated. The plane was set to leave at noon / 12PM but they kept delaying the flight again by 30-minute increments and we were close to rebooking to another flight (where the customer service rep said that they probably won't reimburse us for), but then they finally announced at 4PM that we're ready to board. After sitting for an extra 2 hours on the plane, we finally departed at 6PM. We arrived at our destination 24 hours late. A minor irritant: We asked to have our carry-on baggage checked in because we were with a baby and it's easier to traverse the airport without having to tow that around. The first day they said they won't because the plane isn't full. At the check-in gate an hour later I asked if the plane isn't full could they perhaps secure a whole row (3 seats) for my family so the baby could possibly sleep between us. There they said the plane is full. The following day when we checked in again we asked if they could check in our carry-ons as well and they did so, no questions asked. So the first day someone was either lying or just not willing to even try to help out. I called customer service when we got in to see if we could have our return flight changed to a week later and they said that they can only change it to a day later per policy, because that's how much the plane was delayed. But, the day later date had a 16-hour layover vs our original 2-hour layover so they offered to shorten our trip by a day if we'd like. And to make matters even more mind-boggling I checked online and the 1-day later flight was actually more expensive then the 1-week later flight. They'd give me a more expensive return flight because their policy doesn't let them give me a flight that's further out than the delay we experienced. Other irritant: None of the tv remotes worked on the transatlantic flight, so I couldn't even turn on the light or do anything with it really. Final irritant: The seat I sat in reclined but didn't stay there. So every time I leaned forward to get my book or grab a drink, it came with me, and then I had to recline it again, irritating the person sitting behind me. All of this with a baby in tow. He was surprisingly patient though, more patient than a lot of the other travelers, also slept through the whole flight in the end! So anyway, worst trip ever on LOT's part. And then customer service couldn't even give me a different return flight (apart from one with a 16 hour layover instead of our original 2 hour) after a 24 hour delay. All this for $2,700 USD. I'll do my best to never book LOT again.