LOT Polish Airlines

Cairo-Warsaw-Wroclaw 8th Sep Wroclaw-Warsaw-Cairo 20th Oct. It was as expensive as Lufthansa but they don't offer a meal or even some drinks for a more than 4 hour flight! Its service is just like a charter but the difference that it is much more expensive. They are so strict on the weight. There is not even 1 screen or any sort of entertainment on these flights.

We did choose LOT from Warsaw to Chicago and were pretty disappointed. Very small portion of food and seat was very narrow. We did not feel very welcome and we can not recommend LOT to others!

LO151 August 10th 2013 (WAW-TLV). Although booked flights including meals (Child meals) LOT decided to change the airlines contract and drop the catering service for short haul flights. Failed to notify us. Onboard I was left with no solution and two starving children. Furthermore we reserved a window seat although once boarded we discovered there was no window at that specific seat. One of the worst companies I have flown (and I'm a star alliance frequent flyer). No real entertainment on board Avoid at all cost especially with children!

Took a recent flight with WAW-BCN on an older 737-400. The aircraft was in an awful shape. Cabin was dirty with two different types of economy class seats of different sizes colours and comfort level. Only one bathroom working for over 120 pax that smelled worse than an outhouse. Flight delayed with no explanation. Never again will I fly this airline or should anyone else considering there are much better priced airlines out there that at the very least keep the cabin hygienic. Cabin crew was pleasant.

LO 045 24Sep WAW-YYZ. Boarding was quite chaotic due in part to the number of families and wheelchairs. There was literally no priority given to J Class customers despite the signage and demarcation at the gate. Two boarding doors were used and that was helpful. The aircraft was well maintained and the crew was very attentive during the pre-departure process. Seats were spacious and comfortable. The onboard product is not as slick as some other airlines but I have no complaints. The food was plentiful well prepared and nicely presented. The wine list was very respectable. The IFS system lacked depth of selection but otherwise adequate. The highlight of the journey were the purser and two flight attendants working in J Class. They were absolutely charming and very attentive. Hats off to LOT for the calibre of their flight attendants and the upgrading of their J Class product. I would not hesitate recommending LOT to friends.

First and last time I will fly LOT. Returning home on LO 355 18/8/2013 when checking the flight details Sunday morning to my horror our flight was showing Warsaw and not Frankfurt as its destination. Numerous calls to the airport then LOT and finally found that the airport put the wrong information on the internet. At airport the check-in staff couldn't or wouldn't tag our luggage to our final destination Sydney Australia. Her English was poor as she tried to insist that we speak Polish to her. Once on board the food and beverages had to be paid for. We had to pick-up our bags and recheck them at Frankfurt for Dubai.

YYZ-WAW with a stop in FRA. FRA-WAW portion was operated by a LO E-175 aircraft. This was on July 24 2013. After arriving from the connection flight from YYZ I went to the boarding gate and waited. The check-in process was efficient and smooth and the Polish cabin crew were friendly and welcoming (the younger flight attendant serving the drinks in my area was not as friendly but still pleasant). I was pleased with the wide array of drinks available on the flight as there were even plenty of alcoholic options. A sandwich was provided which was to my surprise very good and quite plentiful. The flight landed right on time at WAW and in general I thought it to be a great flight. The spoken English of the flight attendants could be a bit better but apart from that I though t it to be a great flight with nice and friendly service. I wouldn't hesitate to fly LOT again.

I have traveled LOT between New York and Warsaw on numerous occasions and have connected out of Warsaw to various Eastern European destinations such as Vilnius Moscow and Lviv. Generally speaking LOT's service is good to very good. The entertainment selection is either too "Polish" or the selection is too narrow (I am a Polish-speaking American so I can take in Polish entertainment but English-only speakers might be befuddled.). Food generally good to very good. FA's competent and polite sometimes the English pronunciation is a bit off. When my JFK-WAW flight was 4 hours late on 5/22/13 and I missed my connecting flight to Lviv the airline did a decent job of retrieving my bag in WAW setting me up in a hotel and paying for meals and airport transportation. Generally pleased with their service both on US and European flights.

WRO-FRA on E170. Was meant to be on LH 1633 but that got cancelled. So the good guys at LOT Wroclaw got us on the 17:30 flight. Everything was fantastic good clean aircraft friendly air crew. Reasonably priced drinks as well.

I fly with LOT at least once a month usually on short trip between MXP and WAW and I was always satisfied. Last week I tried out their new WAW-PEK flight operated with the Dreamliner. I flew in premium economy seating service and food were perfect and the plane was brand new. The only thing that need to be improved was the IFE selection of music and movies was pretty small.

7 August PAR-WAW-TBS. Flight was not good especially WAW-TBS. I had flown LOT twice in the summer and I do not understand the policy of freezing passengers. It was so cold that everyone made complaints to the FA. This time the FA was very nice and they managed to increase the temperature during the flight. The food is for purchase which is now much a better option. However there is a problem with choice of hot meals which is basically not available. Another problem is that they accept only credit cards and not cash. I believe there is room for further improvements.

Took 3 flights within last month. Belgrade to Warsaw on July 29th Warsaw to Lviv on July 31st and Vienna to Warsaw on August 18th. Flights on-time. Very comfortable Embraer aircraft's on European routes. Kind cabin crew but unfortunately not very fluent in English. Certainly would recommend them.

WAW-JFK return in new 787. Although this is an upgrade over the 767 they used to have on this route I couldn't help but be disappointed in their new B-Class seat. It looks good but is practically speaking a little cheap and flimsy. The tray tables were difficult to operate and the video screen felt like it was a million miles away. The electrical outlet can only be accessed when the seat is in the upright position. Considering that even American Airlines has gone to a mini suite in their new aircraft you think Lot would have done the same. Food and IFO were both sub par. On the plus side the seats are fully flat. I slept 4 hours very soundly. FA's were also very friendly and helpful. They were definitely the best part of the whole flight. Would I fly this product again? Not if I was paying for it.

Tel Aviv TLV - Warsaw WAW - Helsinki HEL (July) and back (August). TLV-WAW with Embraer 195 WAW-HEL-WAW with Embraer 170 WAW-TLV with Boeing 737-400 soon to be replaced by E.195. Embraer jets are very comfortable. July flights as in my previous reviews very good. Regarding August flights from August (with the exception of the long-haul flights to North America and Asia as one FA told me) there's really no service on board. All one gets (even on the 4-hour long TLV flights) is a chocolate-covered wafer and water. If one wishes to eat and drink other products are available for money. What a shame that LOT chose this option! As in my past reviews I still recommend LOT but I am truly disappointed and hope things will soon change regarding cabin service.

Flew LOT 352 MUC-WAW connecting to LOT041 WAW-YYZ. First leg on Embraer was a short one hour flight with very good service and smooth flight. LOT041 was on the Boeing Dreamliner business class. Boarding in WAW a bit chaotic. Flight left 90 minutes late as workmen attempted to fix (unsuccessfully) a seat that would not go flat. They gave up and said it would be fixed in Toronto. Only about 10 passengers out of 24 seats in the J cabin so it wasn't a problem. Another seat had a tray table that refused to stay horizontal rendering it useless. A metal flap covering the opening of the place where the TV monitor flips up in my seat fell off. All this in a new plane that has only been in service since last December! Cabin service very good FA friendly. Food and drink quite good. The plane itself - the 787 is super-quiet and I love the electronic window shades! A very good experience despite the few glitches. The flight made up the late departure and arrived only 25 minutes late in Toronto.

Dusseldorf to Warsaw on board an Embraer 175. It was very comfortable journey cabin crew nice and helpful. Newspapers snacks and beer were complimentary. Flight on time.

Overall a poor experience. Staff service on board was decent the flight was decent but the worst was airport service. Flying out of Warsaw I was given trouble by a baggage attendant for a painting. It was 0.8MM over the size boundary and as a result I was spoken to in a rude manner about my disregard for "passenger safety." After a long argument I found the manager myself and with no problems was told I could easily bring the painting on board. In regards to duty free: I purchased a bottle at the duty free but was not allowed to take that on board either because it was not "In a special bag therefore it was not purchased at the duty free." I had the receipt to prove it. Afterwards on my return trip I purchased another bottle and this time requested the special bag but was told that they are not allowed to give the special bag anymore and I can only try to get the bottle on board with the receipt. Overall poor experience decent flight.

B787 LO0042 YYZ-WAW. Crews welcoming and high service levels. Food and wines top quality good presentation. First time in business on 787 and I had a sleep. The seats and IFE were excellent. Really has a great business product. We arrived 40 minutes early. Nice experience.

My comments relate rather to the ground services than to the flight. I took several flights on European routes and they were no worse then other European airlines. However reservations booking online and any other sales services leave much to be desired. The airline offers multitude of different fares which are not adequately defined so one never really knows what one buys until some changes are required. No proper definition appears online or on tickets. The staff handling reservations are not helpful to say the least or outright incompetent. Ground staff in WAW are often very rude. On top of it there are additional unexpected charges. For example when one pays extra for luggage at the airport there is an additional relatively high charge just for the transaction. All in all there is nothing wrong with the airline for a quick uncomplicated jump between WAW and an airport in Europe but watch out at reservation. Not for serious travel. Not very often on time so if you have an important meeting allow sufficient extra time.

First and last time flying with LOT. Flight from Chicago to Warsaw was delayed 2 hours. As a result I missed my connecting flight to Moscow. Seats in business class were quite uncomfortable no electric outlets and the inflight entertainment was pathetic. Transfer desk in Warsaw was a nightmare: one person trying to rebook dozens. Little did I know that my return flight would be even worse: flight from Warsaw to Chicago was delayed 3 hours and then cancelled. Had to get luggage back (waited an hour for that) go back through customs passport control etc. then pushed from one line to next - no clear instructions no help no information. Eventually rebooked to the flight to Toronto. Seats on that flight were also even more uncomfortable than on the first flight and the seat controls were simply not working. We had to spend the night in Toronto and fly to Chicago the next day. As far as travelling in business class and flying in general this was the worst experience ever.

Chicago to Warsaw both times. They are never on time. Both times delayed last time cancelled. When booked I was to be seated next to my daughter this did not happen. If you take LOT to save money - beware you get what you pay for!

WAW to TLV in economy. Plane was very old (737-400) there was a problem with the engine and we took off 45 mins late. Inflight meal service is horrible: one sandwich with one leaf of salad some tasteless cheese on a 4 hour flight. Drink served 40 mins after meal and beverages were not cold. Seat was very old with very small legroom. Cabin attendants polite.

TBS-WAW-PAR flight in the second week of May. The experience is just terrible. Check-in area for flight TBS-WAW is awful since you need to pass the guy who is checking passport irrespective business or economy class (gold or silver status). You need to stay in line and wait for his clearance. Boarding was chaotic without clear announcements. The plane was Embraer-170 which is like a small mini bus. The seats are uncomfortable and had very little pitch between the rows. The big joke is the meal service - small sandwich which is for a flight of 3.5 hours. I do not mind paying for food if it is offered (excellent example Pegasus airline). I should say that LOT Polish airlines service getting worse and worse. Not recommended airline for travellers to Tbilisi. There are much better options from traditional airlines like Lufthansa and Turkish airlines. The best low cost for travellers to Tbilisi is Pegasus airlines.

VNO-CDG via WAW . My first time on E170 & E175. Satisfied by the flights (seat comfort pitch inflight service ). Big issues on ground handling. The flights had a 75 min connection. At VNO although I am a STAR ALLIANCE member they put the priority tag on my suitcase after I mentioned it. 40 minutes Holding over WAW due to Fog. During boarding in WAW I expressed my concerns about my bag but they told me its ok because they are other pax and there will be a delay. 15 minute delay and arriving at CDG on time. Of course no bag on the belt. They told me I'd have my bag next morning it never happened I had to wait 3 days. Overall a great flight experience but improvement needed with ground handling.

WAW-LHR. Y Class on a very tired B737-400. Cabin crew were friendly but the aircraft was quite uncomfortable. I could feel the seat frame through the ancient cushion on the seat. The size of the departure lounge at Warsaw was far too small and crowded for this flight also - perhaps not the fault of the airline but added to the overall average experience. The food was more than acceptable.

Athens to Krakow and back. The time of departure was early morning about 04.30 and the aircraft was an Embraer 170. Small aircraft but clean and comfortable. The staff were not friendly. The flight was excellent and the arrival on time. The meal was poor but the trip was short. The only problem for me was the behaviour of cabin crew. The return was the next day. The departure time was after midnight with the same aircraft. The cabin crew were again rude.

I travel a lot on European flights lately to Stuttgart and Milan from Warsaw. Most of all - On time and on schedule. Embraer planes are quite comfy. Staff on board smiling and helpful. You always get at least a sandwich and you can have a glass of wine what is not normal on all European airlines in Economy. I recommend LOT for travelling on European routes.

Chicago to Warsaw booked premium economy on dreamliner but once it got grounded I got a free upgrade to Business Class both ways. Service was great. Business lounge at Chicago was excellent but no TV? Onboard greeted with Champagne or juices. Dinner was 5 course of excellent quality. Good selection of wines and drinks. Service was quick and polite. Seats were comfortable but not fully reclinable. Bag came out first as it should be.

WAW-LHR-WAW. Both flights onboard a 787-800 Dreamliner. A very comfortable plane with great windows and large screen IFE system. The choice of films were somewhat limited but guess it was because it was a promotional tour flight in Europe. The outbound flight was delayed for an hour with very little apology from the captain but generally the crew on both flights were good. Just hope the 787 will be back in the skies again soon.

PRG-WAW on B787. Plane arrived 30 minutes late due to bad weather at WAW they text us the delay information on my mobile. The airline was fine for such a short trip. Unimpressed with the new aircraft. The 3-3-3 seating configuration in economy very narrow seats and unpleasant for long trips. The pitch of the seat is 31 in and the with 17.3 in. Only two airlines have 2-4-2 seating configuration and probably will be better with seats of 18.5 in width. Nice IFE with 14 movies and best of all a Survey from the customers (very nice).

I have flown return between WAW and PRG. Good service on this short flight. My caveat with LOT is an unhelpful agent when I called to change flight for the same day in the same class of travel and same price. Small things make a huge difference when choosing airline for travels.

LHR-WAW return. Short-notice flight ticket purchased 14 hours before departure at a surprisingly low price. Both flights 10-20 minutes late but not an issue for me. Embraer 195 to WAW Boeing 787 Dreamliner to LHR. Both flights appeared full. Excellent service particularly on the return leg in the Dreamliner - multiple drinks rounds and very pleasant helpful FAs - it felt like a long-haul flight. Flying in the new 787 was mostly a very pleasant experience though the seats would be uncomfortable on long-haul flights and the tray table had not been cleaned. Usual long wait for bags at WAW and the usual bus to the terminal.

Prague to Warsaw round trip on the new B787 Dreamliner. Put on scheduled flights as part of its European promotional tour. The online check-in is a breeze and so was the boarding process on both segments. LOT went out of their way to show off the new jet even providing headphones and activating the AVOD IFE for the 1-hour flight. Economy seating is reasonable with decent legroom adjustable headrests if a little tight at shoulder level in window seats. There's in-seat power (AC+USB) and great entertainment options. Even on a short trip drinks and biscuits are served. For the flight back we got upgraded to Premium which easily matches some of the European business products. With 2-3-2 seating it's way above your usual premium economy: spacious seats adjustable PTV screens priority security check and priority boarding in WAW welcome drinks served. LOT's 787 is a huge step forward but the airline itself offers a very solid product.

Route WAW-MAD R/T on board of new Embraer 195. Nice leather seats very good legroom quite good comfort - I like LOT's Embraers for 2-seat rows. Nice and helpful cabin crew. Catering: drinks (juices water coffee tea or wine) sandwich and sweet snack. Minus for delay on first leg.

2/12/12 Warsaw-JFK Business Class. Smooth check-in at Warsaw Airport Business Class desk Priority Lane through security two lounges to choose from. Flight on time with B767-300ER. Refurbished Business Class cabin but still looking a bit worn out however seat controls worked properly. Very friendly and attentive cabin crew took my coat offered champagne orange juice or water with some newspapers explained how the seat works etc. After take off Purser greeted every Business passenger individually offering menu wine list and explaining dining options. Opted for regular service and it was fantastic. Tasty traditional Polish dishes 5-course dining with good wines and those little touches like small chocolates cherry liquor No carts on a cabin everything served by hand by knowledgeable and friendly FAs. Given small Digiplayers with some movies TV shows music and games big cart with snacks fruit basket sweets cakes little sandwiches were put in a galley as a mid-flight snack. Before landing we were served hot dinner. Landing cards and customs forms had flight number and date written already so attention to details was superb! Before landing all passengers received small photo album with old LOT postcards nice touch! Bags were delivered when we get to the carousels. Great service fantastic cabin crew can not wait to fly their B787!

LHR-WAW-KRK return. Baguettes only provided on WAW-LHR leg dry snacks on all other legs. Ageing ATR-72 on KRK-WAW flight - seat wouldn't stay in upright position. Cramped LOT Charters 737 used from WAW-LHR. Flight arrived early at LHR. Not as good as previous flights with LOT but ticket was a bargain price. However I'm tempted to use BA next time.

18/11/2012 LHR-WAW. Smooth check-in in T1 at Heathrow. Boarding started 30 mins before take off time. 737-400 but fitted with nice and comfortable dark blue leather seats clean and with a good legroom. Very pretty and smart uniformed cabin crew helpful with finding seats baggage space newspapers magazines. Very good and professional safety demonstration. Service started 20 mins after take off good sized baguette with seeds cheese veggies chocolate waffle and full bar service incl. wines and Polish beer. Second run with drinks while cleaning after meal service. Cabin crew very attentive always smiling and approachable. All information from FAs and Captain in both Polish and English. Landed in Warsaw 20 mins ahead of schedule parked right next to LOT's new B787 Dreamliner which was also announced by Captain. Great flight very good airline totally recommended. Paid 129 Euro for one way ticket booked a day before!

A regular on MXP-WAW-MXP route. Service carried out with new E-170s: seats are very comfortable good legroom food and efficient crew. On around 30 flights I experienced just 3-4 delays which is acceptable. Ground assistance always good. I also flew on WAW-FRA route with a B737: relatively old plane very crowded but still good flight. In my opinion one of the best airlines for short-haul flights.

Flew Heathrow to Lviv via Warsaw. Both flights ran smoothly and more or less to time. Snacks and drinks on both legs even the short hop from Warsaw to Lviv. Crew friendly enough and tickets reasonably priced.

LHR-Warsaw on 8/8. Brand new Embraer 195. Nice leather seats very good leg room good stowage space. Flight on time. Nice and professional cabin crew in smart uniforms fluent in English (and Russian). I like LOT's safety demo - it is detailed and well explained in both Polish and English. As for a service - refreshing towels full free bar service large baguette chocolate bar hot drinks many re-fills. Kids got a colouring books and toys nice touch! Good professional service highly recommended.

Tel Aviv TLV - Warsaw WAW - Wroclaw WRO (July 2012) and back (August 2012). Warsaw - Tel Aviv - Warsaw Boeing 737-400. Warsaw - Wroclaw Embraer 175. Wroclaw - Warsaw Bombardier Q400NG (flight operated by EuroLOT). Boeing 737 a bit worn out but OK with great leg space. Embraer great! Bombardier new (from May 2012) - very nice. LOT excel on European routes. They serve snacks on domestic flights and sandwiches on European ones. In the last year sandwiches have replaced the hot meals on the TLV route which is a shame for a 4-hr flight! FAs very nice and great leg space.

Scheduled to fly on 6/30 from Newark NJ to Warsaw got to the airport 3 hours prior to departure informed flight had been cancelled due to technical problems with the plane which never arrived from Warsaw. What followed was total chaos. LOT employees at the airport had no idea what they were doing and they were rebooking people on other airlines at the speed of 45 mins per individual. After spending 10 hours at the airport we left without being rebooked. I was on the phone most of the night trying to get rebooked and after numerous errors made by LOT we flew out the following day on another airline. We came back on LOT on 7/23 and flew from Sofia Bulgaria to Warsaw and Warsaw to Newark. LOT employees in Sofia were professional and nice and knew exactly what they were doing. The short flight was ok however the 9 hour flight from Warsaw to Newark was not great. Their planes are very old without any entertainment choices and no water in the bathrooms. The food was so bad that even the bread was inedible. In addition I have emailed the airline regarding the occurrences on 6/30 and no one has even replied. Staff in Newark and NY need to be trained and the overall service need to be improved.

Warsaw to Chicago July 21 2012. Had booked 6 months in advance with confirmed reservations and seat assignments - at check in counter in Warsaw was told they didn't have my records even though I could see my name had a seat number on her screen - they were overbooked and gave my seat and my wife's to someone else had to fly standby and got on after visiting many different LOT counters. Of course the flight was 2 hours late - bad ending to a wonderful vacation.

Several domestic legs flown during a 10 day holiday - Gdansk Warsaw Wroclaw Krakow all except one Levon Embraer 175 aircraft. Comfortable seats disinterested staff plastic cup of water and a chocolate bar. Would rate well as a no frills but this is a supposed full service airline. Only one sector on time. One sector code shared with - old noisy crowded ATR used.

Was to fly from Warsaw to Cracow. Was not allowed on board due to 14 pax overbooking on a 46-seat plane. It all happened despite trying to check in 8 hours before departure time and despite being a status passenger. If I could I would avoid them.

Regularly fly from AMS to KRK via Warsaw. All in all basic experience seats are very cramped and padding is non existent but does not seem to be notably different from LCCs. Catering is alright just a snack on these flight nowadays. The most appalling thing is staff service as long as you don not ask anything or no flights are canceled delayed etc. Lot seems to work fine. Lately I had a few cancellations and that is the moment when staff get nasty and rude. They never seem to manage these kind of situations appropriately and will always try the passenger to blame for the airline's cancellations and delays etc and will never acknowledge their own mistakes. When they notice the blaming passenger strategy does not work they will always try the I do not understand / speak English excuse and send you from counter to counter and you are left on your own. So frustrating!

Flight: In last month. Warsaw-Barcelona on very new Embraer E195. Departure sharp on time arrival 20 min earlier. Great new and clean aircraft nice leather seats with a lot of legroom. Very nice enthusiastic and attentive cabin crew. Stylish uniforms I really liked their hats. All announcements in Polish English and Spanish. Very professional and detailed safety demo. Food was large hot baguette and big chocolate waffle plus many runs with full bar service incl. wines beers soft and hot drinks. Good info from the flight deck. Solid highly recommended professional service.

Flight: In last month. PAR-WAR-TBS return flight. The service is lower than average. However the European segment for Paris- Warsaw is ok since the flight time is two hours and a small snack is sufficient. Warsaw-Tbilisi flight was awful. We froze onboard and passengers were complaining to crew - no attention. The stewardess said that this is a regulation in the company. There is not much space for legs in their E-195/E-175. The flight time is more than three hours but there is no service of food. The same sandwich was served and the cost of ticket is 500 Euro. Never with LOT again! I would recommend travelling to Tbilisi by Turkish and Lufthansa. The price is the same but the service is much better.

KTW-WAW-KTW. Short day trip to Warsaw on both legs E170's (SP-LDD and SP-LDG). On the way to Warsaw landing 5 minutes earlier than scheduled and coming back we arrived 11 minutes ahead of schedule. On such short and also regional flights LOT served us cold drinks and some snacks. I recommend LOT because also for me (5' 8.9" ) it was so comfortable that I could almost straighten my legs under the seat in front. Cabin crew on both legs very polite and kind captain let me take some photos of the cockpit after landing.

AMS-WAW-KTW 14th June flight on time. Nice clean aircraft and very professional flight attendants. Food is just what you except for this short flight. Very good in-flight information.