LOT Polish Airlines

I flew LOT on July 28th from Sofia to Chicago trough Warsaw. They canceled the flight Warsaw - Chicago and made us claim our baggage and go to a hotel. I was alone with my 10 months old baby. They did not do much to find another flight for all the people left there, and many, such as me, stayed at Warsaw for 2 days. Finally, on July 30th we were on the plane. Nothing was as I have seen before. The crew members were rude, everything I asked for was accepted with unpleasant facial expressions. The food was awful and obviously not enough because I was offered a different meal of that I wanted. The biggest problem came when I found out that they put wet blankets in the bassinet where my baby slept. Never had issues with such unprofessionalism from any other airline.

We bought 3 return tickets for the trip Toronto to Zagreb via Warsaw. Going to Zagreb no problem, but coming back we were forced by LOT Polish Airlines to leave our vacation a day earlier as LOT Polish Airline canceled our flight from Zagreb to Warsaw, which supposed to be perfect connection to Toronto and all happened with verbal "Sorry and apology". We should leave Zagreb at 1pm on July 22nd and arrive same day at Warsaw at 3pm or so and leave at 4:45pm to Toronto, when LOT has changed our flight back, they said we have only option to leave with early flight from Zagreb (which made us come to Zagreb from our hometown Vukovar which is 3.5 hours away from Zagreb airport and use hotel over night). So LOT Polish Airline put us on that 8am flight to Vienna and from Vienna to Warsaw with 5 hours of waiting time at Warsaw airport. After we talked to LOT representative she said that this is the best option and after we asked for hotel and any credit, she advise us to sent email to their claim department which did not really care about what happened. After 3 email exchanged we learned that this company, Lot Polish Airline is not worth to be used ever in the future.

Flight WAW to ORD July 24. Food service was very rushed. Flight attendants poorly trained to cater to business class passengers in terms of attention to service requests. Very stingy with hard liquors, will only serve couple of drinks during dinner service and will purposly ignore any more request. Food average. You have to ask for everything, nothing is ever offered even water. Looks like saving on liquids including liquor and water was their main goal. Magnificent aircraft especially in business class too bad crew in business class is not properly trained.

Just a short trip of about an hour but the flight was good. Our 4 year old was given a puzzle book and some pencils. Water and a wafer bar was provided. Cabin crew were friendly enough. Check-in was extremely slow though. 3 counters open with a short queue and it still took 20+ minutes. Counter staff seem to move very slowly!

My flight from Kishinev to Toronto was cancelled and the alternative that they offered was not acceptable. Instead of 1 transfer, they offered 2 transfers with 7 hours waiting in Vienna. I was travelling with a 9 month old baby and LOT were not at all understanding.

Warsaw to Toronto on July 1, 2015 with LOT Polish Airlines. My experience is very poor. The entertainment system did not work properly. I had to ask for another headphone. I waited for about 15-20 minutes, and when I noted this duration to the attendant, the answer was: "we are preparing food, we are busy" My girlfriend waited for about 40 minutes for a glass of water to take a medication. The sign that indicates need of help was on in both cases above, but seemed nobody cared. Delay in flight due to computer issue for about 1,5 hour. The captain indicated the issues, but when it got fixed, he never assured the passengers that everything was alright. LOT should consider that people on economy class receive at least average standard service.

Nice to have Boeing 787 on this short flight instead of usual old 737. However the seats in Economy are very narrow with quite limited legroom. If you are over 180cm/6 ft tall, you may find it very uncomfortable. LOT has a food for purchase in Economy, but selection is quite good (sandwiches, salads, snacks, hot meals), and soft and alcoholic drinks. Eveything is cheap, and for large sandwich, beer and coffee I paid 28 PLN, which is 6 Euro/9 USD. Water and chocolate wafer is for free. Good IFE with around 40 movies and many tv shows. The only downpoint of this flight was some cabin crew. Some were nice and smiling, some looked very grumpy, with basic English skills or not talkative at all, answering with "no", "yes" only. Sometimes the word "please" would be apreciated. Generally, good flight, but some cabin crew must remember who pays their salaries and treat us with respect.

This airline has embraced the worst airbus space limits for customers in economy class. You have no chance to rest on this airplane. They have 9 rows instead of 8 as other Star Alliance flights. My shoulders and elbows were in continuous touch with my neighbors. Leg space is horrible. It's a real torture to fly with this type of plane. This was my first and last experience with this airline. They do not respect Silver status for a Star Alliance member. They did not allow me to drop my baggage to the priority counter indicating that they recognize only Silver more (which I have never heard of before). They are part of Star Alliance and do not respect the rules.

We did a round trip. I am gluten-intolerant and requested gluten-free meals. The first one, dinner, was good, I was very pleased. The "breakfast" consisted of two muffins and fruit. No butter or jelly! And I paid $15 for that! On the way back our flights changed and I didn't know I was supposed to confirm the gluten-free meals. Therefore, they didn't have any for me. The flight attendants were very helpful though, they brought me a vegetarian meal that was not claimed for one meal and for the second one they put together a meal for me - mostly salads, fruit, and nuts. I was pleased with the service and that they went above-and-beyond to provide me with the meals I needed. I can't say enough about the good service. We brought back three adopted boys who spoke only Polish and the attendants were very patient in answering their questions since we could not understand them.

FRA-WAW-ODS. Two short hops on LOT on smaller jets. Was run like a low cost airline: Just a cup of water and chocolate but the seats were comfortable and no IFE. Staff are friendly. A food and beverage cart run down the aisle charging about 2 bucks for drinks and snacks and almost no one bought anything. I wonder if they flushed all the coffee down the toilet at the end of the flight? I don't think the model is cost effective for Poland. Probably more coffee and tea wasted than paid for by customers. Flights left and arrived on time. Flights booked with mileage points so no idea as to value. I needed a good connection between Frankfurt and Odessa and this was one of them.

ARN-WAW-JFK. First time connecting through WAW and first time flying LOT I did not quite know what to expect. Arrived in WAW on time had no trouble at all finding the gate. WAW overall seemed fresh and nice with free WiFi and a lot of power outlets even loading stations if you forgot your iphone charger. The boarding process was pretty smooth and we pushed back with a 15 min delay. As for the flight this was my first time on a 787 and I loved it. The plane is very quiet and looks great big nice windows with a dimming-function I've never encountered before. The IFE was alright a very good selection of Hollywood movies however if you are a movie geek like me you've might have seen some of the finest picks. The seat comfort was OK. Good amount of leg space seat was fairly comfortable and the tables where very functional. The food was fine nothing special really but I wasn't flying hungry or thirsty. Overall the service on the plane was really good the flight attendants always had a smile on their face and were quick to assist you if you needed anything. We arrived at JFK 20min before scheduled time. Bottom line I would not hesitate to fly with LOT again especially when their prices are generally lower then Lufthansa or KLM.

The seat comfort of the new Boeing Dreamliner is very poor there is no comfort foam in the seat cushions it feels right away very hard and after two or three hours it hurts if you have to fly 11 hours? This is a very poor (economy class) passenger seat design of Boeing the thin seat cushions are not finished with durable comfort foam. It will probably be resistant of 16 or 20 G but there is absolutely no passenger comfort in the seat cushion of the Dreamliner.

This was the first time flying with LOT in many years and I have to say they have upped the ante. Flew PRG-WAW- ORD. First segment was on a comfortable E175 with excellent service. Second segment was the game-changer. 787 Dreamliner in Business Class. The cabin was maybe half full - the service was absolutely stellar. They provided sheets for the fully lay flat seat after the best meal which was delicious. I had requested a vegetarian meal which come out perfectly but also wanted to try the Vegetable Moussaka which was served for dinner so they let me have one of those as well. They served a nice selection of champagne and wine came around the cabin offering their special Black Currant Vodka which we tried and which was delicious. We finished our dinner with two glasses of Polish mead. The attention to detail in the cabin was what impressed me. They would only cross over in the galley even though the first row of seats in the middle were empty. Upon deplaning they all had their positions in the cabin from which they said goodbye. My favorite J seat across the Atlantic is usually on the 747-800i with Lufthansa and I have to admit - this was completely on par with that. Frankfurt has more connections to the rest of Europe but if the times and connections are right I would very happily and very well will most likely fly with LOT in the future. This was a ticket just so I could try out the 787 which I hadn't flown yet but I was so impressed with LOT's service it's going on my list of preferred airlines. Well done to the J cabin crew and purser LO 3 on April 6 WAW-ORD.

Warsaw-JFK on Dec 20. B787 Dreamliner. Beautiful quiet and very spacious airplane. Full flight but seats are ok good legroom however aisles are narrow and you may end up bumping other passengers while passing by. Flight was delayed 25 mins but we landed on time. Service was ok first drinks trolley then meals (chicken with potatoes or pasta bolognese) Greek salad some cheese and meat cuts bread rolls and chocolate waffle followed by cold and hot drinks. Alcohol is for purchase but prices are affordable (wine and spirits 10 PLN = 2 Euro) same as mid- flight snacks. Before landing very smart box with sandwich fruit salad and chocolates was served followed by drinks. Generally food was ok. Many rounds with water during the flight. Very nice and attentive cabin crew. Decent IFE system personal screens no issues however only around 40 movies 50 CDs and 7 TV shows may not be enough for some to choose from. To conclude good flight fantastic airplane and nice crew.

BEG-WAW and WAW-TBS. E170 on first leg. Rudimentary service consisting only of a glass of water and a choco- waffle. The only choices you had was between still and sparkling water. Still ok for such a short flight. Legroom was superb like on an A330. In-flight magazine of very poor quality. Second leg on E190. It was a more comfortable plane but exactly the same service on a 4-hours long flight. Got offered a pillow and a blanket for the night flight what was a nice surprise. Plane was full. There were some unruly Polish passengers on-board. All in all I would fly LOT only if their price is the same or slightly above the low-costs on the same route.

We flew economy plus during October 2014. The aircraft was a Dreamliner 787. If you are a middle passenger or an inside one you are in big trouble. You cannot get out of the seat unless you step on the aisle seat. While comfortable when seated it is impossible to get out or move around. The aisles are narrow and barely passable without bumping a passenger. Regular economy must have felt like cattle without the amenities that we at least got in economy plus. Unless you can get an aisle or adjoining aisles with a partner or the bulk head don't book a ticket.

LHR-WAW-LHR 23/24 October on 787 Dreamliner. It was a trek to the gate in the new Terminal 2 but had priority boarding so went straight on. Boarding took some time to complete but I suspect that was due to passengers turning up late. Took off about 40 minutes delayed but made it up on the way and arrive about 10 minutes late. Outbound sat in 6G premium class cabin. Very comfortable seating and sufficient legroom. Although this was a short haul flight I would quite happily endure a long haul flight in this seat. The service was excellent. Very efficient and friendly cabin crew. IFE was good if a little limited; would like to have had more choice of music and movies. Choice of hot meal and snacks as well as drinks - all very tasty. Inbound in business class cabin seat 1D. Extremely comfortable seat which reclines flat. Controls simple to use but a bit of a pain taking the IFE monitor out of the center console (other seats in rows 2 & 3 have their monitors in the back of the seat in front. Cabin crew excellent the kind of efficient service you'd expect flying first class. Choice of meal snacks & drinks also excellent. Took off around 30 minutes delay but landed before scheduled time.

Chicago to Warsaw was delayed for more than 1hour however this delay is nothing compared to what happened next on my flight from Poznan to Krakow connecting at Warsaw. First they held us at the Poznan airport for more than 2 hours without a clear explanation. Flight was then cancelled and there were no more flights to Warsaw at that day. Very close to midnight and the airline representative told us that we could take a 4-hour bus ride to Warsaw otherwise there is not much they can do. The bus is fully packed and they did not provide any food or drinks during the entire 4-hour journey. After we arrived at Warsaw airport at about 4.30 am we asked about our connecting flight to Krakow and they told us there is no flight available today for us. So that means they basically dumped us at Warsaw airport without any further arrangement. I had to take a taxi going to train station and took another 4 hour train ride to finally get to Krakow. All in all my first experience with LOT is absolutely horrible and I will avoid flying with them in the future at all cost. LOT appears to stand for "lots of trouble". They treat their customers as third-class and the words "customer service" are definitely not in their vocabulary. Stay away from them if you can!

WAW-LHR LO 279 October 16th in C-Class LOT is using its 787 Dreamliners on this route at the moment which was a nice surprise. C-Class seating is flat-bed and very comfortable and spacious. As a nice treat LOT offers its long-haul meal service scheme in business class on this short-haul flight. Very decent Do&Co Catering dishes served individually at each seat no tray-service. In any case a nice idea how to promote the long-haul product to potetial clients. Crew service exceptionally friendly and polite as usually on LOT. Excellent value for money and in terms of the overall product impression for sure on par with LH LX and OS.

12 - 21 Sep. LO0046 LO0537 LO0536 LO0045. 1) Online check in and manage your reservation: More and more people like to do online check in or just avoid the long wait at the airport and check in at the airport at the automated kiosks. With LOT you do not have the option to check in and print your boarding pass and luggage tags at the airport kiosk. I did check in online but the wait at the airport to drop your luggage was unusually long. 2) Seats: The New Dreamliner's seats are tight and I'm not a big guy. It was uncomfortable to travel 8 hours half hanging out of my seat. 3) Meals: When they served the meals all 3 of us asked for chicken but all 3 of us got beef. 4) Drinks: I don't really drink but when I saw that the gentleman beside me handing over money to the stewardess I asked him for what and he advised me that they charge for alcohol. I have not traveled with an airline long haul where you have to pay for your drinks. 5) Customer Service: Returning back from Poland we got into a bad weather one of the stewardesses was passing by and I asked her for a drink. Her answer rudely was that I had to go to the back of the plane and get it myself and she just walked away. I went to the back where there was 4 stewardesses chatting away. If the service had been better I would recommend this airline.

17 September Bucharest - Krakow with a stop in Warsaw. The plane left 40 minutes late from Bucharest causing us to miss the connection to Krakow. In Chopin airport LOT personnel had no idea what to do. We had to wait 3-hours until to the next flight - the service on the planes are similar to a low cost airline. They offer a glass of water and chocolate. The plane to Krakow had a delay of 35 minutes so we reached Krakow around 1am instead of 9pm. Return 26 September 2014 the same scenario repeated. The plane from Krakow to Warsaw had 35 minutes delay announced at the time of the boarding. We had only 40 minutes stop in Warsaw. Luckily for us we weren't the only passengers missing that flight since they had other passengers coming from Gdansk and other cities with LOT with delays. LOT connection to Bucharest waited for all these passengers. I will never fly with this company again and I would never recommend to anyone. Better fly with low cost and at least you know what to expect: bad services no food delays noisy and old airplanes. And do not expect to understand what the crew is speaking to you in English.

Flew LHR-WAW and WAW-AMS on LOT got mixed feelings about the airline. The flight from LHR to WAW was an outdated B734 with a real tight seat-pitch and narrow seats I was glad that the middle seat was free. What really concerned me was the fact that there is practically nothing complimentary anymore. A glass of water and a chocolate bar that's it! Crew seemed outdated but were friendly and always correct. The way back from initially WAW-LHR-AMS had been rebooked to the non-stop flight on ER195 better seat-pitch and seats and far more comfortable aircraft but same no frills service scheme as on the London flight.

AMS-WAW in Business. I used the LOT Upgrade option to jump from Economy to Business for USD100 and it was well worth it. The Lounge LOT uses in Amsterdam is the KLM Lounge which is good as it is better than the other options. Flight was on time on an Embraer190 priority boarding respected. Very polite and helpful service on board (no objections to change seat to first row). As this is a short haul flight Business is the same configuration as Economy with adjacent seat blocked. Food really tasty hot cold drinks and alcohol served throughout flight. For this price a perfect solution.

Flight Beirut-Warsaw - very pleasant the time passed quickly. Staff were very flexible and professional. No free food though.

Flew LHR to WAW on an old 737-400. Flight was over 3hrs late due to "operational problems". LOT provided a£10 refreshment voucher but that was it. Minimal apologies and when the cabin crew did apologise it didn't seem genuine. Landed after midnight by which time I had missed my connecting flight to Bydgoszcz with Eurolot. Please be warned that Eurolot is now separate to LOT and neither airline cared that I had missed the flight. I was stranded in Warsaw (even missed the last bus and train). Had to fork out for a hotel myself. No help whatsoever from LOT even after speaking to the LOT representative on the ground. Avoid this airline at all costs! They behave like a low-cost airline. You even have to pay for food on board. All you get is a glass of lukewarm water and a small chocolate bar.

I flown two flights with LOT first from DUS to WAW on August 16th and second from WAW to LWO on August 21st. Both flights operated by their Embraer fleet were on time clean cabin comfortable seat attentive crew. I do recommend them.

Tel Aviv - Warsaw - Wroclaw and back. TLV - WAW with Embraer 195 WAW-WRO-WAW with Embraer 175 WAW-TLV with Boeing 737-400. Embraer planes are very comfortable. Boeing 734 worn out. Good leg space flights on time crew mostly friendly. Since August 2013 there's practically no service on board. All one gets is a chocolate covered wafer and water! Even on the 4-hour flight from Tel Aviv to Warsaw (not to mention the 3 hours spent at the airport). More (sandwiches salads drinks beverages sweets) is available but one must pay. Needless to say ticket costs full price. LOT offers free meals only on flights lasting above 6 hours. That's a great pity! I loved LOT and used to fly with them 2-4 times a year. Now I only take them when I need to get to Poland. On the TLV- WAW route El Al offers by far a much better service (for - more or less - the same price).

Flew Warsaw to Heathrow 14th July on LO285. Delayed almost 2hrs so LOT dumped me my wife and two young kids at Heathrow at 23.45hrs after the last tube had left. Office was shut no-one available anywhere. Choice was a nightbus to somewhere in north London with a vague hope of getting home at some point or a taxi. We spent £120 on a taxi to Hertfordshire. I'd suggest Ryanair at least you know they'll dump on you. I thought a scheduled airline would be more considerate of its customers but apparently not.

I flew from BRU to WAW and back. Flights on time. Check-in in BRU inefficient. Reactions of the crew unkind - upon entrance they were unpleasantly surprised that they had to greet me in English instead of standard Polish. The same for other requests. I got a sour reaction when I asked whether I need to pay for drinks which turned out to be inexpensive (Coke for 1 EUR) but it should be clear even without asking. Seats comfortable. Poor inflight magazine.

My wife and I flew from London to Warsaw on flight LO282 on Friday 4 July. We were surprised to be only offered a glass of water by way of refreshment. Only by reading the inflight magazine did we find that economy passengers had to pay for anything else. On arrival at Warsaw we had to stand by the belt for nearly 50 minutes before our bags arrived. During this time passengers were asking what the problem was only to be told that a number of planes had landed and it was a very busy time. This did not explain why bags from flights operated by other airlines were on the belts and being reclaimed by passengers. LOT should dispense with their baggage handling company at Warsaw and employ one of the other companies which clearly know what they are supposed to do.

CPH to VNO via WAW on 9th July 2014. Two short flights both on the Embraer 175. Plenty of legroom and seat width. The head rest can be adjusted to your needs. There was a little delay but landed on time in VNO. Staff on board very helpful and smiling. Got Water and chocolate bar for free while drinks and food was for purchase at very reasonable prices. WAW Chopin airport is bright and clean but beware it is very badly sign-posted. There are also very limited options for eating and shopping worth taking into consideration for a long layover. Will definitely fly LOT again.

An excellent flight from Frankfurt to Toronto. The food was outstanding one of the best in economy class we have had. Much better than the airlines that fly FRA-YYZ non-stop.

JFK-WAW-JFK. The food: In my experience if you book online and request a special meal on your ticket you're good to go right? Wrong! With LOT apparently you have to call ahead and make sure they got your message. I failed to do that so on the flight from JFK to WAW I ended up eating only rice. The meat sauce was abysmal. Same situation going back to JFK: nondescript grey meat sauce with noodles as first meal a salmon sandwich as the second meal (again no choice). Overall very disappointing and frustrating. But what really made me wish I had never set foot on that aircraft again was the unspeakable rudeness of the flight attendants. They addressed the passengers in an abrupt way that could only be construed as terribly disrespectful. Between themselves they talked very loudly. We arrived an hour earlier in JFK and since our gate wasn't ready yet we had to wait an hour for the airport to clear us. These things happen all the time when you fly frequently but the flight attendants were so vocally unhappy about it you would think this is the first time they had to go through that terrible ordeal!

Amsterdam-Warsaw-Tbilisi 29 May 2014. Tbilisi-Warsaw-Amsterdam 1 June 2014. LOT offers very attractive fare on this route with pretty short connections in Warsaw. They operate new Embraer-195 aircraft which is very quiet and feel quite spacious despite of just 2+2 abreast seating leather seats with a comfortable pitch. The leg Tbilisi - Warsaw was however operated by one of their old 737-400 with very tight pitch and narrow seats. Flights were on- time most of the crew were friendly. The service is limited to serving water and a wafer bar free of charge the rest of food and beverages can be bought from their Sky bar. I bought a sandwich / coffee combination which was less than 4 euro I think it's very affordable. The short connection in Warsaw (I had 1 hr 10 min between the flights) can be tricky if you need to change flights from Schengen to non-Schengen zone. There was a bottle neck with long lines to passport control and security check at the Warsaw airport so I really had to run to catch my flight to Amsterdam.

Excellent flight in Premium Economy cabin from Beijing to Warsaw. Check in smooth and took less than 3 minutes. With the Premium class ticket you can use fast lane through immigration and security check to skip all the queues. Flight departed on-time and arrived to Warsaw 50 minutes earlier. Comfortable seat with only 9 passengers (21 seats in total). Very friendly and attentive service with few rounds of drinks in between main services. The only downside is the choice of meals in flight from Beijing - only Asian choices and not very tasty. Food is served on chinaware great selection of wine and drinks (similar to Business class in other European airlines). My suitcase was damaged during this trip and that was sorted and fixed at Warsaw airport. Their product is really good since they started operating B787 Dreamliner. I would recommend them but probably not in Y class.

13th April flight 724 Tbilisi - Warsaw and flight 281 Warsaw - London. LOT must be the worst airline I have flown with. 3 hour flights very expensive tickets not even a sandwich or a chocolate bar. All drinks and snacks cost extra (high prices) nothing is free. Hardly any space for legs. No-in flight entertainment. Avoid at all cost.

WAW-FRA AMS-WAW everything perfect smooth check in (also for the flights operated by AC and UA) nice new lounge with few hot dishes big plus for the staff who even helped with printing documents from her own e-mail the printers are not available though WAW airport boarding smooth baggage tagged with priority tag arrived first on the way back from AMS. On board huge change in pilot - passengers communication frequent comments on the take off route landing. Crew smiled and joked with passengers Sky Bar process ok. Nice ciabatta with chicken. Overall very positive impression.

WAW-CPH-WAW February 2014. Embraer 170 both ways. Nice aircraft. Flights punctual. Quick service at interline desk in WAW. Quick security pass in transit (from non-Schengen to Schengen). Granted lounge access as LH frequent traveler. Travels faultless though un-eventful. No IFE. On board given water and chocolate only. Price list for additional intakes available and reasonable. Ordered Starbuck coffee (2.6 USD) and was on top given a huge free chocolate muffin as a Valentine surprise gift a nice touch. Staff were fine and did a good job.

Warsaw-Copenhagen quick and good service. As a Miles and More Gold card holder everything went very smooth. Business Class check-in Priority Lane for security ( Warsaw Airport is very nicely organized and easy to navigate) then to LOT Business Lounge for some coffee and grab newspapers. Boarding started 20 mins before departure time. Flight on Embraer 175 clean and comfortable leather seats. Friendly and chatty cabin crew. Quick flight only 55 mins so I didn't ask for any food/drinks which you can purchase. I like LOT's attention to safety on board - safety demo is very detailed and interesting and their cabin security checks are meticulous and sometimes even strict. Arrived on time. Good and professional service overall.

LOT 02 ORD to WAW 16 January 2014 Business Class. Airport Lounge left something to be desired but the peace and quiet was very welcome. Service on board the aircraft was superb. Business Class was served by 3 excellent personnel. In the first 90 minutes of the flight dinner was over and we were able to get to sleep. You didn't have to ask for anything. On time at both ends. Price was right service and aircraft were super.

Flew YYZ-WAW WAW-KRK August 2013 and WAW-ORD on the way back. Stand by is always fun attempted to get on the WAW-YYZ flight but there was no available seats. All in all it was a good experience flying on the B787 Dreamliner. The aircraft was brand new clean and impressive. Didn't like the fact that we landed in Warsaw and were parked on a remote stand having to board buses that took us to the terminal however this is probably not LOT's fault contact stand was simply not available in Warsaw. I was a bit disappointed with the IFE System and the food. The IFE could be much better offering more movies. A promo video for LOT would be useful as well. Food was not as good as it used to be a few years back when I flew their 767s. You can simply tell that they are trying to save on service. Flying to KRK was positive brand new Q400 operated by Eurolot. Very comfortable and much better than the old ATR 72. Both flights the staff was friendly and professional. All in all the Dreamliner is a huge improvement from the old 767s however areas LOT could and should improve in are: IFE Food OTP (on time performance).

BRU-WAW-LCA 5 January 2014. Web-check-in system very easy but as usual many front seats blocked in advance even if I always try to check in online as soon as web-check-in opens. This is a night flight from Brussels to Warsaw and then in Larnaca it arrives at 02.55am (+1). Flight from Brussels left with 20 mins delay but this was not a problem as there was enough layover time in Warsaw for my connection flight to Larnaca. Arriving in Warsaw and going to the gate there was already announced 15 mins delay in boarding. It seems that most of the people don't respect the hand baggage allowance rule and also the airline itself shows much tolerance on this. I could see many people (all in economy) boarding carrying 2-3 handbags and ground staff and flying attendants saying nothing about it. This gets annoying because besides onboard safety it is the space issue in the overhead cupboards not enough space for everybody. After boarding and being seated we had to wait in the aircraft for 50 mins. Pilot informed us after 30 mins we had to wait for baggage and that is why there was a delay. In any case flight left with almost an hour delay and arrived in Larnaca at 3.25 am instead of 2.55am. Service was average (as usual LOT doesn't offer onboard meals and you have to buy your food). Food is reasonably priced. Flight attendants polite but many not very friendly. I recommend this flight mainly because of the good connections and time schedule allowing you to not waste your day flying but instead flying in the evening.

Rating : 10/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended

Warsaw-Copenhagen and Geneva-Warsaw. Both flights on time very comfortable leather seats with a lot of legroom both flights on Embraer 175. Very nice aircraft. Cabin crew friendly always chatty and smiling grooming top notch. On European flights in Economy LOT offers only chocolate bar and water for free otherwise you have to pay for food but selection is quite wide and quality is very good. On each flight I took large baguette with chicken breast and veggies and Starbucks coffee and I paid 5 Euro! Bargain! Wines are for 2.5 Euro as well nice selection. All announcements in Polish English and Danish/French nice touch. Decent product highly recommended.

Terrible customer service - no information when flight was delayed even after passengers inquired lost luggage due to late connection and very little assistance to retrieve it. Flight was very affordable but not worth the hassle.

We had a great series of trips on LOT. We left Sep 15 from Vancouver changed planes in Toronto to Warsaw. The Warsaw leg was fantastic we upgraded to Business Premium on the new 787 Dreamliner. The staff were incredible my wife was born and raised in Warsaw so she speaks fluent Polish but that did not matter all the staff was very fluent in English. The meals were excellent the movies were current and we could watch as many as we liked. We also had a return flight from Warsaw to London and it was great. The return flight from Warsaw to Vancouver was another winner we are going back in January and we will only fly LOT to Europe.

LOT from TBS to PAR via WAW cabin crew was friendly and efficient especially for TBS-WAW. The meal is for purchase which is better than previously tasteless sandwich. The price of the food is acceptable but there is not much choice of hot meals. The boarding was chaotic without proper announcements. The transfer in WAW was smooth and quick.

On September 28th at 8pm my husband and I were scheduled to depart from Toronto and travel to Israel (scheduled to arrive Sep 30 at 4am local time) with one scheduled stop in Warsaw. Arrived at the airport for 5pm to check in. By 8pm no announcements had been made in terms of any delays but our flight was not being boarded. The flight crew was 15 minutes late. When travelers started making inquiries it was announced that repairs were being made to the plane and it would be delayed for at least another hour. Boarding was not announced until 11 pm once the flight was boarded we spent another hour in the plane waiting for the flight to take off. Midway through the flight it was announced that the plane was having issues and that an emergency landing was being made in Iceland. Upon arriving in Iceland no food or hotel vouchers were handed out and no information was provided as to next steps for at least an hour. We spent no less than $70 on food coffee and water while waiting at the airport. Food vouchers were not provided until 2pm - about $15 per person which was not enough to buy much more than a drink and sandwich. Information about the flight to Warsaw was not provided for 3-4 hour after landing with no definitive instructions as to when another plane would be available. We missed the day that we planned to spend in Warsaw and also the connecting flight from Warsaw to Tel-Aviv Israel. Once we finally arrived in Warsaw we were thankfully given hotel taxi vouchers and boarding pass to Tel-Aviv through Moscow. In Moscow we spent roughly another 4 hours at the airport and another $100 between the two of us for food (no vouchers were provided). From Moscow we finally caught a flight to Tel-Aviv arriving in Israel 20 hours later than expected - 12am local time on Oct 1. Overall we were extremely disappointed with the service received - 3 lay overs instead of the scheduled 1 - and the lack of communication between the airline and travelers. We missed 2 days of our trip.

WAW-PEK in economy premium with brand new B787 dreamliner. The flight was excellent with the very high standards from the cabin staff. They were helpful friendly and chatty. Seats were spacious and comfortable. ICE entertainment system needs to be updated as choice of entertainment is rather poor. The dinner and breakfast were both tasty. Flight on time. Noticeably improved service compared to last experience. Highly recommended.

Warsaw - Chicago with new Dreamliner. It was very comfortable a lot of space clean toilets the flight was on time. USB charges and dimmable windows are great. The entertainment was a shame! Such an amazing modern plane and they give you just two movies for free for 10 hour flight and want you to buy the others I have never seen this anywhere else. I also didn't like that during night they dim all the windows and lock it so you cannot make them lighter and at least look out of the window when there's nothing to watch on your TV and you cannot sleep. It was very cold at Warsaw Airport.