LATAM Airlines

✅ Trip Verified | I was flying from Rio Branco to Curitiba. When we were waiting for the flight to open, the information on screen changed to 'delayed', but no one cared to inform us. Only after an hour they called out the landing ground had been 'too wet' for the plane to land, and therefore we would have to wait for more information. It took another 1,5 hours before we heard that our flight was truly cancelled, so even though it was already clear we wouldn't be flying at 11 pm, action was undertaken only around 2 am. We then had to wait for 1,5 hour for vans to drive us to hotels in Rio Branco. They had ordered only 3 and we were with way too many people. If they had ordered more at 11, the progress would have been quicker. In the meantime, almost nobody spoke English, and the staff kept reassuring us that the vans would arrive in 10 minutes (which would mean at least 40 minutes). The worst experience, however, was with the online customer service. I wanted to do an online check-in, but I needed a Brazilian CPF for that, which I don't have because I'm Dutch. It took me literally 4 hours to make them answer me and even then they responded very inadequately, slowly, they misread my questions on purpose to give the wrong answers and they made me pay double for check-in at the airport because their website is not functioning properly. I'm still waiting for them to compensate the made expenses, but so far I'm not expecting anything anymore. Sidenote: their planes are not comfortable if you're taller than 1,60m and don't expect to be served any food or water. Long story short: if cancelled flights, extremely long waiting times and terrible customer service are your thing, go fly with LATAM! If not, avoid at all costs.

✅ Trip Verified | Paris to Buenos Aires via Sao Paulo. Excellent trip with this airline, my first time with them since LATAM was created. Onboard personnel are really professional, and flights took off and landed on time. To top it all I was unexpectedly promoted to business class on the last leg of my trip so that added to the wonderful experience flying with this airline. I'll definitely choose them again my next time to Europe

✅ Trip Verified | Melbourne to Santiago. Well it was a new aircraft which was great, but the seats are smaller than ever and only four bathrooms for the whole economy cabin! That's right just four! They ran out of meal options at both dinner and breakfast. If you don't speak Spanish, you are screwed, staff can speak some English but not well or patient enough. Worse, this was a Qantas coded flight and should have been so much better.

✅ Trip Verified | I did some international (Santiago-Buenos Aires) and domestic flights in South America on LATAM. Their website is poor but generally I didn’t have much problems with their administration, although most flights had delays of some sort that were not handled well (the first flight was moved without notice to a 15 minute earlier departure and even boarded early but then we didn’t take off until 30 minutes after the original departure time). The staff were generally good - even though check-in is often confusing, staff were helpful and very fast. Some flights were on A320s - old fit out and no seat-back screens (you can stream entertainment from their app but there are no power points so battery life is an issue). The others were on 787s - much newer and roomier but with some strange design like the seat cushions moving around and having an uncomfortable gap at the back and the seat-back screens being fixed, so if the person in front reclines their seat, you have to watch at an angle. Short flights get just a drink, medium flights get snack food and the flights to Easter Island had full meals but they weren’t very good. Generally there’s no alcohol available (which must be a regional thing as I noticed it on Aerolineas as well) but strangely there was alcohol on the flight from Easter Island (but not the flight to Easter Island). Several flights used remote stands and buses, which is always horrible, but I didn’t think LATAM managed them very well, like holding up buses for staff. At boarding, they sometimes strictly enforced boarding by rows and sometimes completely ignored it. The more I flew them the more irritating they got but they’ll do the job and no other South American airlines seem to stand out.

✅ Trip Verified | Buenos Aires to Guadalajara. This airline cancel my flight one day before, since December 18 i got an email telling me I will be reimburse my ticket in 45 days, well i am still waiting. I call every day and their answer is always the same "we are working on your reimburse". I check it out @latam_ch twitter and found several complains like mine, i really hope i get my money back.

✅ Trip Verified | Santiago to Sao Paulo. LATAM´s website does not work. Could not check in online neither on callcenter because of a lack on the system. Santiago de Chile´s LATAM Lounge is big but with very low standards, only some strange sandwiches (at 2pm) and some other unrecognizable food. Boeing 767 amazingly dated. Overhead compartments did not close securely, old seats, and even older feeling and looks. As seen on the pictures, lots of seat parts missing! Filthy. Food looked like dogs breakfast, all served at once (in what they called business class)! Avoid LATAM. After a flight with Cathay Pacific you go from heaven to direct to hell.

✅ Trip Verified | Mexico City to Montevideo via Sao Paulo. My group was totally hustled / ripped off in Mexico City. After flying into Mexico City from Los Angeles on Alaska Airlines, and waiting in a line of literally 1000+ people in customs (just for an international connection to Sao Paulo, Brazil) we arrived at the ticket counter about an hour before the flight, waited in line for about 15 minutes, got to the ticketing agent, and were told that it was "impossible" for us to board our scheduled flight, because LATAM flights close 1 hour before flight time (who does this?). We were then told that the next flight would be 24 hours later, and that there was nothing they could do, other than charge us each another $270 for a "transfer fee" to get us on the flight the following day. We were there in time, in line, there were at least 4 employees at their computers and only 1 agent actually helping a customer at a time. They then referred us to the Hilton hotel in the airport, where we had to pay an additional $288 for a room that we were forced to get since they did not allow us our boarding passes, where we could have been at the boarding gate with a good 40-45 minutes to spare before wheels up. When boarding the flight the next day, I spoke with 2 boarding agents at the gate, and they said they close the flight routinely about 25-30 minutes before flight time. Thus, we would have easily made our original flight. After posting our dilemma on Facebook, I learned from several people that LATAM has a HISTORY of doing this to others. And after reading reviews from several different sites, it seems to be very true. This appears to be some sort of racket, and I want to know how LATAM is willing to compensate for the additional almost $400USD that I was forced to spend due to deception and flat out lies we were told. In addition, in the other legs of my trip flying on LATAM, we would be told to go to a certain gate, Gate 4 for example. There would be all the passengers sitting in front of gate 4 waiting for boarding agents to arrive. Not too long before the flight was supposed to leave, there was still no LATAM employees there at the gate we were told to be at. After checking the flight monitors again, we would discover that the gate number had been changed to Gate 17. There was no announcement by LATAM regarding the gate change, no LATAM employees at the original gate to let us know that the gate had changed, and thus there were dozens of passengers running through the airport trying to get to the new gate and not miss the flight. What the hell is going on over there? This happened twice in our return trip; once in Montevideo, Uruguay, and again in Santiago, Chile. I hope that LATAM understands the severity of this negligence, and is willing to make up for it. LATAM doesn't give a damn about their customers, and is involved in a racket to extort extra money from their customers, especially in Mexico City.

✅ Trip Verified | London to Sao Paulo. The check-in and boarding went very well and quick. The plane was quite old, it had a horrible smell like urine. At first, I thought it was just me who noticed the smell but other passengers were complaining too. We all thought the smell was coming from the lavatories but realised that it was the plane that had the horrible odour. The seats looked old and dirty. After several hours into the flight, I had become nose blind and had forgotten about the smell. The rest of the flight was pleasant, the plane wasn't fully booked there were quite a lot of empty seats. I had an empty row for myself which was great. The food was really good and cabin staff were very friendly.

✅ Trip Verified | Milan to Santa Genoveva via Sao Paulo. On the way there it was Milan to São Paulo and on the way back it was São Paulo to Paris. This review counts for both flights. The only thing that is saving this airline from getting a 1 star review is the fact that the staff (ground and flight) is very friendly and tries to help. Both airplanes were old, dirty, loud and poorly serviced. Many of the entertainment screens weren't working, there was garbage and gum in the seat pocket, the tray tables were brown and broken, the toilets were not cleaned during the flight, which was quite a disgusting find when after 11h I had to use the toilet. On the B773 usually the outer rows of seats have 2 floor mounts, which are intelligently placed between the three seats, and therefore don't disturb leg space. On the LATAM B773 there are three floor mounts, which are positioned exactly were your legs want to be and therefore reduce the legs a lot. If that isn't enough, LATAM installed a footrest on every seat (which is literally a net that lays on the floor) so the leg space is reduced even more! On a 12h flight we were served dinner with one drink just after takeoff (one hot dish and a little sweet snack, no brad, no butter, nothing else), and then breakfast just before landing (a small fruit salad and something to go with it). For the remaining duration of the flight, the cabin crew hid in the galley with the curtains closed. I attached a picture of the safety card, which basically sums up what the cabin looks like. I do not recommend this airline, not even for domestic flights.

✅ Trip Verified | Madrid to Frankfurt. I take this flight at least once a month and look forward to this. The Boeing 787 is real nice. Good atmosphere, nice staff, no delays. You only get a small sandwich for lunch, but free food, language and drinks on a EUR45 flight is pretty good. Would be nice if they offered WiFi on short haul.