"Latam does not deliver on time"
Mark Morris (Peru)
✅ Trip Verified | We live in Pucallpa, Peru. The last 5 interactions with Latam Airlines have all been disappointing. They let me sit in the airplane on the tarmac for 1.5 hours, then had us return to wait in the terminal for another 2 hours. Then they cancelled the flight. I believe they knew the whole time there was a technical problem with the plane the whole time, but waited until we could not have rescheduled to one of the other 4 flights that left that night. I saw them pull the luggage loading ramp up to the plane to take the luggage off the plane 2 hours before they cancelled the flight. They then rescheduled for the next morning. As a result, I did not meet my friend in Lima who flew out the next morning - the main purpose for my flight. Lots of people then missed their connecting flight to the United States. A nightmare for the traveler and for us who are supporting their trip. Our visitor's flight from Lima to Pucallpa was cancelled due to "fog". They did not take off from Lima for another 3 hours. Today I went to pickup another group flying Latam. This flight came to Pucallpa, but did not land because of "fog", then flew back to Lima. What a waste of time It seems like they are flying VFR (Visual Flight Regulations). They probably will not come now until the regularly scheduled evening flight - another 12 hours. How can they not know the weather conditions? How can they fly a commercial plane that cannot land in what I would call "mild" fog? As a side note, the arrival monitor said that the flight had landed. It is a problem living in a culture where it is so easy to lie. Yesterday, another visitor who purchased her ticket with Latam 3+ months ago, checked in with Latam 3 hours before the flight and was told it was overbooked and would have to wait 12 hours before the next flight. Ridiculous ! We had her buy a ticket on Peruvian and come much sooner. Latam now has a policy for different fares for different amount of luggage. In the process of booking my flight, it seemed like they were extracting fees for what is normal on other airlines here in Peru. They said my carry-on was too large and charged me $25 dollars. My carry on is a regulation size and I have never had a problem with the other airlines in Peru carrying it on for the past 6 years. The bottom line: Visitors come for 6 or 7 days, and are wasting up to 2 days of their trip because Latam does not deliver their flights on time. I would choose Peruvian Airlines, Star Peru, or LC Peru. Note: Watch LC Peru's luggage limits if you are coming from the USA with 2 bags (LC flys smaller airplanes). Hope this is helpful.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Pucallpa to Lima |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"got a good deal price wise"
P Quares (Brazil)
✅ Trip Verified | Traveled from São Paulo to Johannesburg. Disorganized boarding, late almost two hours, three gate changes. Old plane. SAA overtook us by 2 hours. Food is bad. To organize special meals - in hope you get a better meal - you have to call them. Good luck with that when in Brazil: long wait. Otherwise, call another country for better service. I’ve called Germany and it worked just fine. Website is also full of 404 errors. Enthusiastic cabin crew, maybe to try to compensate the airline shortcomings? Oh, one cabin crew member didn’t speak English. She had to ask for help. Fair thing to say: I got a good deal price wise.
Aircraft | Boeing 767-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | São Paulo to Johannesburg |
Date Flown | June 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"price has risen more than 100%"
R Magic (Hong Kong)
✅ Trip Verified | Los Angeles to Lima. My wife and I are planning a trip to Peru and were purchasing tickets as usual through Cathay Pacific website from Hong Kong to Lima (Peru) with transit in LA. As there was no option to book business class tickets for LA to Lima part of the trip in the end we have purchased only Hong Kong to LA through Cathay Pacific and decided to use the LATAM website to purchase business class tickets for LA to Lima on the same day. Everything was great until the payment part on LATAM website. Once we have entered the Visa CC details and clicked on pay now we have instantly received message that payment is rejected and to try making the payment again with provided link. As we were surprised with the message we have tried to make payment using MasterCard which in the end was also rejected by the website (ticketing office). At this pint we were scared about what has happened and decided to contact LATAM customer service directly. The CS officer picked up the call relatively fast and we have given him the reservation code to which he mentioned that the reservation is visible in the system but that their website sometimes rejects payments for no apparent reason. After waiting awhile for him to check with his manager he has offered to put us through to phone payment option where we again imputed our credit card details to be put on hold for another 5-10 minutes. The CS officer got back to us saying that unfortunately they are not able to accept payment over the phone at this time and in case we would like to keep the reservation we would need to go to ONE WORLD partner ticketing office in Hong Kong and make payment by presenting reservation code in matter of several days. As everything was done on Saturday I drove for 2 hours to HK airport and Cathay Pacific (one world partner) ticketing office to make the payment. At the counter I was told that CP is not able to accept payments for any other OneWorld partner ticket reservations. At this moment we called LATAM Customer Service again and they have said they are sorry for giving us wrong information but if we try again through their website the payment would now be accepted. I have gone online to try purchasing the tickets again while on the phone with CS but the price has risen more than 100% at the time. As we had reservation pending for payment in worth of cca US$7500 they didn't want to offer us the same price but told us that we have to pay US$16000 as the price displayed on their website at present. After complaining to CS over the phone they have said that they are not able to help us with problem anymore and if we want to complain we can do so online. So not only we lost the acceptable price for Business Class tickets, money for 2 hours worth of international calls but we were also scared as our connecting flights might not match. At this moment we had to contact Cathay Pacific to help us purchase connecting flight economy class by cancelling HK-LA tickets and reissuing HK-Lima tickets. It was the worst CS handling of a problem caused by either really lousy website or poor security center team for their payments as payment went through 3d authentication. Now we have a long flight with really busy schedule in Peru with no chance of relaxing on the airplane ahead of us.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Los Angeles to Lima |
Date Flown | June 2018 |
Value For Money | 12345 |
Recommended | no |
"their app didn't update"
4 reviews W Graham (Netherlands)
✅ Trip Verified | Florianopolis to Rio de Janiero via Sao Paulo. This was my third and fourth flight with Latam in Brazil, I was late for my first flight to Sao Paulo, because their app didn't update the time change of the flight, to be fair they did send me an email, a couple of weeks before, I missed the flight but they changed the flight with no charge, which was really good customer service because the fault was with both of us. Both planes look old inside, also both times the headphone ports did not work. On my flight there was an option for wifi connectivity I downloaded the app but it didn't work.
Aircraft | A320 / 319 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Florianopolis to Rio de Janiero via Sao Paulo |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"inside the plane looks dated"
4 reviews Glyn Wright (Netherlands)
✅ Trip Verified | Iguazu Falls to Florianoplois via Sao Paulo. At the airport, the staff were lovely but their check-in machine did not work, it's better to line up. The first flight was lackluster, the plane from the outside looks sharp but inside the plane looks dated, on both flights the headphone ports did not work, so no in-flight entertainment. LATAM Airlines was the most expensive airline in Brazil for the flights I wanted and there was no food, they did hand out water, it wouldn't be so bad if their competitors did the same. On the second flight, we got on the bus (everything was smooth) but the bus stopped next to a TAM airplane which caused a little confusion. Again no headphone port working. Wouldn't pick LATAM in Brazil again there are better options available.
Aircraft | A320 / A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Iguazu Falls to Florianoplois via Sao Paulo |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"We weren’t disappointed"
2 reviews Andrea Perilli (Uruguay)
❌ Not Verified | Having heard good things about LATAM, we decided to pay some extra money and choose LATAM over other budget airlines which flew the exact route. We weren’t disappointed! Boarding was carried out in a very organized way, and the flight had no issues at all, which guaranteed us a complete good experience. The staff were friendly with all the passengers, and were very clear when indicating instructions. The food and drinks service was better than what you would expect at a 2.40 hours-long flight, and you could repeat your drinks if you wished. Even when we had to wait to exit the plane due to the Terminal in Santiago being crowded, the crew did an excellent job on keeping the passengers in their seats and calm.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Montevideo to Santiago de Chile |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Cabin is old design"
S Gerter (Brazil)
✅ Trip Verified | London to Sao Paulo. Complete Disaster from huge problem to check-in online. Latam is reviewing their reservation system since February 2018 and they can not make it work! Check-in at the Airport was a disaster, boarding the same with all people trying to get at the same time into the aircraft. Cabin is old design. My IFE didn’t work at all. Flight Attendant told me how unhappy they are since Latam Chile took over the Brazilian TAM.
Aircraft | Boeing 777-300 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | London to Sao Paulo |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"certainly use them again"
M Aquilina (Australia)
✅ Trip Verified | Melbourne to Buenos Aires via Santiago. Checkin line was quite long and slow. However, the check-in agent was exceptional, well beyond what was expected. I was one of the last to board as l used the services of an airline lounge (Marhaba) which was well worth the entrance fee of $65. The economy cabin was totally full. Although this is low season l was surprised to see a full cabin. Cabin crew were quite attentive and smart in their blue uniforms . The aircraft cabin look very new and clean. To be expected for a relatively new B787. IFE was more than adequate with a very good mix of new release and other favourite shows, television and music options. Dinner and drinks were served soon after take off. Options were available and l chose the chicken which was a very good choice. Tasty indeed. The one issue l had with the cabin service was the time it took to clear our meal trays. I should point out one it is one of my biggest peeves and it becomes annoying when crew walk down the aisle noticing most pax have finished their meals yet seem to take their time clearing them. LATAM please take note! This is quite a long flight clocking in at 13.5 hours to SCL. I managed to get some sleep and wasn't too bothered missing out on breakfast. Landing was on time. I had a 3.5 layover for my connection to EZE. The connecting flight was smooth, on time and with a 00:55 departure, all l wanted was sleep. The cabin was more than half empty so it was very comfortable to spread out and rest. This was my first time with Latam and l will certainly use them again for flights to Latin America.
Aircraft | Boeing 787-8 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Buenos Aires via Santiago |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Disaster at Buenos Aires"
Peter Kempa (Canada)
✅ Trip Verified | Buenos Aires to Lima. Disaster at Buenos Aires. To make a long story short, LATAM kept delaying my flight ( and many others) without any explanation or apology.Ultimately had to call their help centre 6 times to get a new flight to Lima 14 hours after my original departure time and had to be very persistent and aggressive about it. Only when I finally managed to talk to a Latam supervisor did I find out that my new flight, which, 1 hour before departure time, despite assurances from LATAM help centre and airport information line, actually did not exist. It was at a totally different time with a different flight number. No wonder the gate # never showed up on the airport monitors nor on Latam's website. Had to very forcefully drag info out of them. They behaved as if they were clueless.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Buenos Aires to Lima |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"A reliable service"
13 reviews Mark Shah-Hall (United Kingdom)
✅ Trip Verified | Puerto Maldonado to Lima. Flew a couple of internal flights LIM-JUL and PEM-LIM whilst on holiday in Peru. Both flights were full. Checking-in etc went smoothly and so did the boarding. LIM-JUL flight was on time, though flight time given will include the sitting and waiting on the tarmac at Lima airport. There was a an on-board trolley service to purchase food and drink on each flight - we didn't use it. FAs friendly, though don't expect much info in English:). For short flights it was comfortable enough, though no IFE system on either flight. Seating etc is what you can expect from such as aircraft, three in a row either side and I would say had adequate leg room. No issues with luggage, in fact quite a speedy delivery both times. Got us to our destinations safely and with friendliness. A reliable service in our experience.
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Puerto Maldonado to Lima |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |