Appalling customer service throughout the chaos surrounding the closure of airports due to the volcano ash. Very poor communication on their website and through their offices. Staff do not even pick up their phones in the London or Dhaka office. We visited the office in Dhaka and was met with such arrogance and lack of helpfulness. The Dhaka office apparently cannot even confirm passengers get a flight back on as this instruction comes from Kuwait office. Kuwait office won't speak to staff except branch managers and there is no branch manager in Dhaka because he is absent. Flights to Geneva is being offered with they are not offering to pay for connecting flights from Geneva to London.