Jetstar Asia

✅ Trip Verified | Flew Bali to Singapore. Jetstar Asia was an impressive and great airline to travel with. Boarding commenced on time which was great. The crew were also cheerful and friendly. When conducting onboard service, the crew were also careful and considerate. It was overall a great flight and I would definitely fly Jetstar Asia again.

✅ Trip Verified | Singapore to Clark. My family and I booked international flights from the USA to Singapore flying through JAL. We stayed in Singapore for 3 days then booked jetstar to the Philippines. Our luggage allowance with JAL was okay but with Jetstar we were charged excessively. We ended up paying an amount close to the fare of one person. If you go to their site - there are no clear rules about this. They just want to extort as much as they want. Some of their Singapore staff are also rude and dismissive. What good experience I had in Singapore was marred by this airline’s extortion scheme.

✅ Trip Verified | I’m flying over to Manila from Tokyo right now and was recently told that the bag that I’ve been taking as carry-on everywhere along my Jetstar travels had to get checked in, despite meeting the weight and size requirements. Isn’t it strange that there’s a severe lack of consistency across the Jetstar kiosks about what can be taken on as carry-on luggage versus check-in luggage? This may obviously occur at kiosks from other airlines, but what happened here at Jetstar threw my entire travel itinerary for a loop. Being my only means of carrying my laptop back and forth, I had to then awkwardly carry my laptop around like an idiot instead of being able to leave my belongings in a bag that, I was told, was acceptable to have on board. Not only that, but the kiosk was severely unaccommodating. At the end of the day, my message to Jetstar is to get your rules and policies together. Had I known that I had to have a different bag, I would’ve been able to prepare an adequate solution as opposed to frantically having to rearrange my belongings and receiving a severely suboptimal customer service experience. I want Jetstar policies and rules to be both communicated and implemented effectively. That way, other customers don’t have to have their entirely good trip end on such a sour note.

✅ Trip Verified | Bangkok to Singapore. As mentioned before in previous reviews, Jetstar offers fairly decent service and seats at a competitive price. Ground staff and the air crew are usually very polite and helpful. There was an instance where the crew had actually prepared some candy to be distributed after landing. A really thoughtful gesture.

✅ Trip Verified | Singapore to Bangkok. Jetstar offers tickets that are priced competitively. I have had no issues with Jetstar thus far. Ground staff, as well as the cabin crew have been respectful and helpful throughout the entire trip.

✅ Trip Verified | Worst experience ever. At Phuket the Jetstar Airways crew checked my baggage but not to my final destination, explained that it’s impossible and I would have to check my luggage again. But dropping off my luggage again means taking 2x passport controls and security checks for which I don’t have time due to short connections. Now there is a huge risk that my luggage won’t come to my final destination. Double check those situations twice. This is very confusing. I’m disappointed that the crew did such a thing without checking.

Not Verified | Taipei to Singapore. Jetstar is the worst airline. I booked 2 tickets for my Friend and I, same plane, same date, same booking order. When I received the confirmation order my flight time was the same, same date but 1 month after, but it was the right month for my Friend. They charged me 338SGD last minute to change my flight. I just hate this airline, I don’t respect you, you make mistakes, don’t take the credit of those mistakes and charge crazy amount of money.

✅ Trip Verified | Yangon to Singapore (Flight 3K584 seat 1C). The online ticket purchase was easy. I was positively surprised with my check-in as well as the in-flight experience. I had to catch a connecting flight (with a different airline) and the check-in staff was very friendly and allocated a seat at the front so that I can disembark quickly. The crew was friendly and efficient.

✅ Trip Verified | Singapore to Penang. I was running late and met this very helpful ground staff helped to speed up my check-in using the automated system and completed it within a couple of minutes. She does the job with professionalism and a smile. If more airline staffs are like her, it will help take away some of the hassle of air travel.

✅ Trip Verified | It was supposed to be quick, domestic flight. Ho Chi Minh - Phu Quoc. I was waiting to check in, when the clerk said that his stand was closed and he instructed me to go to different attendant. There was another passenger waiting too, with some styrofoam package, it took quite a while. I only had my backpack with me and was hoping to get everything sorted out quickly. The lady said that I was literally 3 minutes late and she can't let me go, even though there was plenty of time. She said no remuneration, only possible thing was another flight, 9 hours later + extra fee. They treated me really poorly, needless to say. The worst flying related experience ever. Don't recommend this company at all, wish there was an option to give zero starts, they don't deserve even one.