JetSmart

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 18 reviews
2/10
No Skytrax Rating
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1/10

"never fly with this airline"

(Canada)

Not Verified | If you do not check in and pay for your bags and seat before going to the airport they will charge you double the cost to do so at the check-in window. On my flight from Lima to Cusco I tried multiple times to pay in advance but the website would not allow me to finalize payment. When I got to the Lima airport I explained this and showed my attempts. They understood and allowed me to pay the online rate. Conversely, when the website would not allow me to complete the payment transaction and I explained the issue at the check-in window on the Cusco airport they ignored me and I ended up paying an extra $100 USD more than I would have had their website functioned properly. it was explained to me that the fees had just recently gone up a day or two prior and that in Lima they had charged me the full rate. I find this very hard to accept given that I only paid $30 USD in Lima and $200 in Cusco. I saw the agent I was dealing with giggling with the agent sitting next to her while she was dealing with my issue. Very untrustworthy. Would never fly with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCusco to Lima
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"100 euros extra for our luggage"

(Netherlands)

Trip Verified | They take every dollar they can take from you. We had to pay 100 euros extra for our luggage because it was 2cm too long. Finally got a receipt. The luggage was allowed as hand luggage, but for 100 euros / 400 Peru soll extra. Easy earning model. You will also be placed completely apart. If you want to sit next to each other, you also have to pay extra and that is only possible with MasterCard. For me this is the last time with this company. Elke euro die ze kunnen nemen van je nemen ze. We moesten met ze 2e, 100 euro extra betalen voor onze bagage omdat die 2cm te lang zou zijn. Uiteindelijk wel een bonnetje gekregen. De bagage mocht toch mee als handbagage maar wel voor 100 euro/ 400 Peru soll extra. Makkelijk verdien model. Verder wordt je helemaal uit elkaar geplaatst. Wil je naast elkaar zitten dan moet je ook extra betalen en kan dat alleen met MasterCard. Voor mij is dit de laatste keer bij deze maatschappij.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLima to Cusco
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never provided refund"

(Canada)

Trip Verified | Purchased a flight from CLO-PMC via SCL. Had to purchase this in separate one way tickets. The second leg was canceled. The replacement flight would not allow us to meet our connection. We had to purchase an alternate flight from SCL to PMC. Jetsmart call centre indicated they would provide a refund. However, they then started to ask for banking information and kept on stalling and never provided refund. This element was problematic the actual flight that we did take was on time and checked luggage was not lost
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCali to Puerto Montt via Santiago
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst experience ever"

(United Kingdom)

Trip Verified | This is the worst airline I ever used. In the last three weeks I had two problems with them on two different flights. Firstly, they charged me USD$65 for a checked baggage on a short distance flight in spite of their website saying "from USD$13.50". I bought it online, not at the airport. The second problem I had with them was, that they left me at Bariloche airport saying that my ticket has been cancelled in spite of me having my boarding card on my phone! I paid for a checked baggage too and it's all gone. I had to buy another ticked for a late flight and I lost my hotel reservation I had for that night in Buenos Aires. I spoke with them for 30mins on the phone and they were not listening at all. I will never ever use this airline in the future. The worst experience ever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBariloche to Buenos Aires
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Very poor service"

(Netherlands)

Not Verified | Very poor service. 3.5 hours of delay, no compensation. Will never fly again with them. There was no reason given for the delay, nor were they open for any kind of compensation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSantiago to Buenos Aires
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"value for money was great"

(Germany)

Trip Verified | Puerto Montt to Santiago. The value for money was great. We got cheap tickets but the processes were all very efficient. No long queues, fast check-in and very friendly staff.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Montt to Santiago
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very poor service"

(Canada)

Not Verified | Lima to Santiago. Cheap airline but very poor service at the gate they will make sure you pay more for bags. If the plane is empty and you want to change your seat. You cant. Usually always late by 1 hour. There are advantages of paying less but then be ready for the torture. My friendly advice. Don't travel. Pay more and be happy with other airlines
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLima to Santiago
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"really bad experience"

(Brazil)

Trip Verified | Mendoza to Salta. I had a really bad experience with Jetsmart. First of all, they delay and don't inform customers about what's going on. And second, I flew from Buenos Aires to Mendoza with only a backpack. That was fine, but for my surprise, when I continued my journey towards Salta, they forced me to pay extra $57 due to the size of my backpack, which was the same I used in their previous flight, and had no more than 5kg. I have also used the same backpack for flying in low cost carriers around the world and have never had a problem. In sum, the delay and have very different standards in each airport. Avoid it if you don't want to have surprises and extra expenses with this low cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMendoza to Salta
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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