JetSmart

✅ Trip Verified | They take every dollar they can take from you. We had to pay 100 euros extra for our luggage because it was 2cm too long. Finally got a receipt. The luggage was allowed as hand luggage, but for 100 euros / 400 Peru soll extra. Easy earning model. You will also be placed completely apart. If you want to sit next to each other, you also have to pay extra and that is only possible with MasterCard. For me this is the last time with this company. Elke euro die ze kunnen nemen van je nemen ze. We moesten met ze 2e, 100 euro extra betalen voor onze bagage omdat die 2cm te lang zou zijn. Uiteindelijk wel een bonnetje gekregen. De bagage mocht toch mee als handbagage maar wel voor 100 euro/ 400 Peru soll extra. Makkelijk verdien model. Verder wordt je helemaal uit elkaar geplaatst. Wil je naast elkaar zitten dan moet je ook extra betalen en kan dat alleen met MasterCard. Voor mij is dit de laatste keer bij deze maatschappij.

✅ Trip Verified | Purchased a flight from CLO-PMC via SCL. Had to purchase this in separate one way tickets. The second leg was canceled. The replacement flight would not allow us to meet our connection. We had to purchase an alternate flight from SCL to PMC. Jetsmart call centre indicated they would provide a refund. However, they then started to ask for banking information and kept on stalling and never provided refund. This element was problematic the actual flight that we did take was on time and checked luggage was not lost

✅ Trip Verified | This is the worst airline I ever used. In the last three weeks I had two problems with them on two different flights. Firstly, they charged me USD$65 for a checked baggage on a short distance flight in spite of their website saying "from USD$13.50". I bought it online, not at the airport. The second problem I had with them was, that they left me at Bariloche airport saying that my ticket has been cancelled in spite of me having my boarding card on my phone! I paid for a checked baggage too and it's all gone. I had to buy another ticked for a late flight and I lost my hotel reservation I had for that night in Buenos Aires. I spoke with them for 30mins on the phone and they were not listening at all. I will never ever use this airline in the future. The worst experience ever.

Not Verified | Very poor service. 3.5 hours of delay, no compensation. Will never fly again with them. There was no reason given for the delay, nor were they open for any kind of compensation.

✅ Trip Verified | Puerto Montt to Santiago. The value for money was great. We got cheap tickets but the processes were all very efficient. No long queues, fast check-in and very friendly staff.

Not Verified | Lima to Santiago. Cheap airline but very poor service at the gate they will make sure you pay more for bags. If the plane is empty and you want to change your seat. You cant. Usually always late by 1 hour. There are advantages of paying less but then be ready for the torture. My friendly advice. Don't travel. Pay more and be happy with other airlines

✅ Trip Verified | Mendoza to Salta. I had a really bad experience with Jetsmart. First of all, they delay and don't inform customers about what's going on. And second, I flew from Buenos Aires to Mendoza with only a backpack. That was fine, but for my surprise, when I continued my journey towards Salta, they forced me to pay extra $57 due to the size of my backpack, which was the same I used in their previous flight, and had no more than 5kg. I have also used the same backpack for flying in low cost carriers around the world and have never had a problem. In sum, the delay and have very different standards in each airport. Avoid it if you don't want to have surprises and extra expenses with this low cost.