JetSmart

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3 reviews
4/10
No Skytrax Rating
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9/10

"value for money was great"

(Germany)

Trip Verified | Puerto Montt to Santiago. The value for money was great. We got cheap tickets but the processes were all very efficient. No long queues, fast check-in and very friendly staff.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Montt to Santiago
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"very poor service"

(Canada)

Not Verified | Lima to Santiago. Cheap airline but very poor service at the gate they will make sure you pay more for bags. If the plane is empty and you want to change your seat. You cant. Usually always late by 1 hour. There are advantages of paying less but then be ready for the torture. My friendly advice. Don't travel. Pay more and be happy with other airlines
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLima to Santiago
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"really bad experience"

(Brazil)

Trip Verified | Mendoza to Salta. I had a really bad experience with Jetsmart. First of all, they delay and don't inform customers about what's going on. And second, I flew from Buenos Aires to Mendoza with only a backpack. That was fine, but for my surprise, when I continued my journey towards Salta, they forced me to pay extra $57 due to the size of my backpack, which was the same I used in their previous flight, and had no more than 5kg. I have also used the same backpack for flying in low cost carriers around the world and have never had a problem. In sum, the delay and have very different standards in each airport. Avoid it if you don't want to have surprises and extra expenses with this low cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMendoza to Salta
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no