JetSmart

Not Verified | My husband and I booked our flights at the same time but were unable to sit together because we didn’t pay extra. This seems to be a new trend with airlines that is quite an appalling money grab - like travel post COVID isn’t expensive enough. We asked again at the desk before boarding and were told this is because they are a low cost airline. But the seats are obviously chosen distant from each other by their system. This is after they changed our flight twice and cost us extra by having to travel to a more distant airport. We tried to take their option to change the flight but their website is horrendous and we couldn’t.

Not Verified |   It was my first time and last time flight with this airline. We wanted to pay for luggage in website and they didn’t accept the card and they charged for check-in because their website didn’t let us to do that and also they charged us for carry-on and also didn’t take from us.

✅ Trip Verified | The flight was correct but the check-in was horrible, very slow , disagreeable people especially at Santa Marta airport. The staff on board was agreeable and the plane was on Time.

✅ Trip Verified | Worst airline customer service in the world. The trip has one stop. I was required to get my luggage at that stop and wait to check in that same luggage until their arbitrary deadline of 2 hours before the 2nd flight. They have numerous arbitrary rules like this and do not care how illogical the rules are nor how they inconvenience customers. This is my first and last flight on this airline. Also, even buying the most expensive seats still meant no reclining seats and they are hard (barely cushioned)

✅ Trip Verified | Absolutely outraged with my first and last experience with JetSMART. A simple round trip flight to Bariloche from Buenos Aires with the whole family (2 adults and 3 little girls) was the worst flight. They change the time and airport of one of the sections of the trip, which implied an additional cost of almost 70 thousand pesos in taxis and 1 day less in the destination chosen for the family vacation, Bariloche. The seats on the flight are oversold that is, I arrive at the airport with the whole family from Brazil and they tell me that “there are no longer seats available on the plane”, and that we will have to wait for all the passengers to board to find out If there are places left for us we will fly. They charge for online check in and to reserve seats. Suddenly the credit card with which I paid for the flight is no longer accepted for check in payments. Plane and seats totally dirty.

Not Verified | Horrible customer service with no basic morals. With a flight delay and all responsibility being denied, not even a simple sorry or solution given. Seems like what is cheap results to be expensive and this airline is the proof of that.

Not Verified | JetSmart has horrible customer service! I had booked flights from Medellin Colombia to Lima, Peru through Flight network and when I got (from Medellin w Avianca) to Cucuta in Colombia to connect to Lima, JetSmart claimed I didn't have a flight booked from Cucuta. To make my connecting flight they insisted that I had to buy a new ticket (double the price I had paid for the whole original trip) and had to pay in cash. Or I could book it online and their system didn't let me use either of my credit cards. I had to phone a family member to use their debit card and book the ticket. No one would help me or give me the time of day and I'm still fighting to see some of that money refunded for somehow cancelling my flight from Cucuta - Lima without any notice or addressing of it. I keep receiving their automated response e-mail saying they will contact me within 72 hours and it has been over 3 weeks of not hearing anything back after requesting help several times. Not impressed.

✅ Trip Verified |  Airline changed itinerary and offered a refund to original payment method, which I applied for. Was told it takes 2 months to reach back into account. Called after two months, was told it is being processed, to wait 72 hours. called again, was told it will be another 72 hours. Called again, was told a voucher was sent. did NOT want a voucher, nor received one. All emails from company arriving in Spanish. I do not speak Spanish. Representative tells me to use Google translate. I am told I cannot receive refund, only voucher. I applied for a refund January 4, 2024, it is now March 9, 2024, and I cannot get my money! I am being told a voucher was sent but I did not receive or ask for a voucher.

✅ Trip Verified | Cancelled flight. No solution offered. Cost of lost connection exceeds 5000 BRL. Rude and unprofessional service. Solution for food and rest is outrages. Burned bread and horrible accommodations.

✅ Trip Verified | DO NOT touch this airline! They will cancel your flight, refuse to refund you then leave you with no choice but to take a voucher which does not even cover a third of your costs! An absolute disgrace and without doubt the worst airline and customer service in existence!