JetSmart

✅ Trip Verified | I had a morning flight and it was delayed by almost 1,5h without informing customers. When contacting their staff, they were not giving any excuses or solutions but were more busy playing with their phones. I lost my connecting flight to Germany and when contacting customer relations for reimbursement, they told me they did everything they could, it is not their fault.

✅ Trip Verified | You might pay a little less, but they will be very attentive about finding ways to charge you for everything. They measure your bags and suitcases, check that you don’t have anything you haven’t paid for (even baby carriers). On my UIO-LIMA flight, everything went quite well, but on the LIMA-SCL flight, it was a different story. Even if you ask for water, they’ll only give it to you if you pay for it. But something very particular happened to me. They didn’t let me board the flight because they said in Lima that I needed to show my return ticket from Chile to Quito. They say that they’re ‘clear’ about this on their website because they tell you ‘if you’re traveling to Chile as a tourist, remember that according to immigration requirements, you need to have a return flight. Make sure you meet this condition before your trip.’ I had my return ticket, but it wasn’t clear that you have to present your ticket before boarding. Since the internet at the Lima airport doesn’t work well (only WhatsApp), it wouldn’t let me download it, and they didn’t let me board. They left me there, saying they’d bring a letter so I could leave the airport, but it never arrived. I had to go to immigration and ask them to force JetSmart to send me the letter. Then I waited until 3:30 am for their doors to open (they obviously opened later, around 3:45 am), and they didn’t know how to solve the issue in any way except asking me to pay the fine for being rebooked on the next flight. They said they didn’t have agreements with other airlines and that the only way was to pay the fine. Zero empathy. Think twice before flying with JetSmart. You might save a few cents, but it’s not worth all the obstacles they put in your way to get you to pay a little more. They even charge you for the boarding pass if you don’t have it printed but they do warn you on the website. A terrible user experience, just a low-cost façade to charge you wherever they can.

✅ Trip Verified |   The flight was good and we boarded and landed on time. It's a low cost airline so there were no snakcs or anything included but it was only 2 hours long so I didn't feel the need to buy anything on the flight either. The crew was nice and I paid to upgrade my seat and sit by the emergency exit to have a bit more legroom, that was only about 8 dollars. Overall a good experience!

✅ Trip Verified | Many people were waiting in line at the airport to check in. There was only one lady at the counter. She took her belongings and left. Everyone continued to wait, and nobody served them. She didn’t say anything to anyone. I caught up with the lady and asked when she would come back. "In 2 hours," she responded.

✅ Trip Verified | Unfriendly crew, A320 was new and clean. Flight was on time. Crew was unfriendly and strict. No inflight service you had to buy menu. No IFE, for a short flight they are bearable but a medium-haul flight I would not choose.

Not Verified | My husband and I booked our flights at the same time but were unable to sit together because we didn’t pay extra. This seems to be a new trend with airlines that is quite an appalling money grab - like travel post COVID isn’t expensive enough. We asked again at the desk before boarding and were told this is because they are a low cost airline. But the seats are obviously chosen distant from each other by their system. This is after they changed our flight twice and cost us extra by having to travel to a more distant airport. We tried to take their option to change the flight but their website is horrendous and we couldn’t.

Not Verified |   It was my first time and last time flight with this airline. We wanted to pay for luggage in website and they didn’t accept the card and they charged for check-in because their website didn’t let us to do that and also they charged us for carry-on and also didn’t take from us.

✅ Trip Verified | The flight was correct but the check-in was horrible, very slow , disagreeable people especially at Santa Marta airport. The staff on board was agreeable and the plane was on Time.

✅ Trip Verified | Worst airline customer service in the world. The trip has one stop. I was required to get my luggage at that stop and wait to check in that same luggage until their arbitrary deadline of 2 hours before the 2nd flight. They have numerous arbitrary rules like this and do not care how illogical the rules are nor how they inconvenience customers. This is my first and last flight on this airline. Also, even buying the most expensive seats still meant no reclining seats and they are hard (barely cushioned)

✅ Trip Verified | Absolutely outraged with my first and last experience with JetSMART. A simple round trip flight to Bariloche from Buenos Aires with the whole family (2 adults and 3 little girls) was the worst flight. They change the time and airport of one of the sections of the trip, which implied an additional cost of almost 70 thousand pesos in taxis and 1 day less in the destination chosen for the family vacation, Bariloche. The seats on the flight are oversold that is, I arrive at the airport with the whole family from Brazil and they tell me that “there are no longer seats available on the plane”, and that we will have to wait for all the passengers to board to find out If there are places left for us we will fly. They charge for online check in and to reserve seats. Suddenly the credit card with which I paid for the flight is no longer accepted for check in payments. Plane and seats totally dirty.