JetSmart

✅ Trip Verified | This is the worst airline I ever used. In the last three weeks I had two problems with them on two different flights. Firstly, they charged me USD$65 for a checked baggage on a short distance flight in spite of their website saying "from USD$13.50". I bought it online, not at the airport. The second problem I had with them was, that they left me at Bariloche airport saying that my ticket has been cancelled in spite of me having my boarding card on my phone! I paid for a checked baggage too and it's all gone. I had to buy another ticked for a late flight and I lost my hotel reservation I had for that night in Buenos Aires. I spoke with them for 30mins on the phone and they were not listening at all. I will never ever use this airline in the future. The worst experience ever.

Not Verified | Very poor service. 3.5 hours of delay, no compensation. Will never fly again with them. There was no reason given for the delay, nor were they open for any kind of compensation.

✅ Trip Verified | Puerto Montt to Santiago. The value for money was great. We got cheap tickets but the processes were all very efficient. No long queues, fast check-in and very friendly staff.

Not Verified | Lima to Santiago. Cheap airline but very poor service at the gate they will make sure you pay more for bags. If the plane is empty and you want to change your seat. You cant. Usually always late by 1 hour. There are advantages of paying less but then be ready for the torture. My friendly advice. Don't travel. Pay more and be happy with other airlines

✅ Trip Verified | Mendoza to Salta. I had a really bad experience with Jetsmart. First of all, they delay and don't inform customers about what's going on. And second, I flew from Buenos Aires to Mendoza with only a backpack. That was fine, but for my surprise, when I continued my journey towards Salta, they forced me to pay extra $57 due to the size of my backpack, which was the same I used in their previous flight, and had no more than 5kg. I have also used the same backpack for flying in low cost carriers around the world and have never had a problem. In sum, the delay and have very different standards in each airport. Avoid it if you don't want to have surprises and extra expenses with this low cost.