Jazeera Airways

✅ Trip Verified | Kuwait to Dubai. I have always used Jazeera and was satisfied except when they introduced this new terminal and block the access to duty free, it feels like you are in temporary jail and forbidden from all other services such as lounge etc. I will never use Jazeera again unless they allow access between terminals - this too bad

✅ Trip Verified | Doha to Alexandria via Kuwait. I had two flights which were both delayed. No notice was given you get notified when you are at the counter. We landed in Kuwait and were not allowed to enter the airport and remained literally imprisoned in the new terminal. 7 hours where there is no food or water or any kind of drink. All vending machines require local currency and are not working. We were forced to fast for 7 hours with no options to buy anything. No one available from Jazeera Airways to talk to. Honestly worst ever. No respect, no customer service. I will never use it again and I would rather go through the inconvenience of using multiple airlines than to get on board with them again

✅ Trip Verified | Amman to Doha via Kuwait. Worst airline I have ever been on. On the way to my destination the first plane was delayed by over an hour, resulting in me missing the second plane, as the transit time is 55 minutes, enough if both flights are on time. Instead of reaching my destination at 10.10am, I reached there at 9.30pm that night! Again on the way back, this time it was even worse, at least before the transit desk in Kuwait had an idea there was a delay and arranged for the 17 passengers, families with young children included to be transported to a hotel in less than a few hours. On the way back to my original destination, the flight was delayed by 2 hours! The ground staff had no idea when the flight was coming, finally they gave us info of the delay. I approached one of the Jazeera ground staff in Amman, who assured me the airline is aware there is a delay and of the connecting flight to Doha, and once I arrive in Kuwait, they will transfer me to the next available flight to Doha on any airline because they have newly made agreements with other airlines to ensure passengers get to their in a timely manner, as this has been happening regularly with the airline. So when I arrived to Kuwait airport, no one knew of my issue, the transit desk told me someone from Jazeera has to give them authority to do anything and they kept calling a ground staff member, but the phones were off, they directed me to the gate where the ground staff would be, when I went there, no one had a clue and redirected me back to the transit desk. For over 2 hours, the transit desk staff were calling Jazeera ground staff and they kept saying they're coming. I was also trying to contact them through their WhatsApp customer service group. and told them my issue, only for them to forward me customer call centre number, which I couldn't even call as I do not have an international line. Finally after 3 hours, some one shows up to inform me and the other passengers who were connecting to Doha, that there is no other airline flight (so the guy in Amman lied!) and our only option is to catch the next day's flight in 14 hours and go to the hotel for now. Absolutely disgusting Jazeera! I won't be travelling with you again and I will warn all friends and family to stay away! If I could rate you 0 star I would.

Kuwait to Mashhad in April 2015, A320 aircraft. Flight on time, seat was comfortable. No personal screens onboard this aircraft. Food was good for 2hrs flight. Return flight was similar standard.

I flew on Jazeera Airways on 22nd December 2013 it was a short flight from Kuwait to Jeddah international airport. The service in Kuwait airport was excellent the staff at the airport were really helpful and kind. Takeoff and landing was on time. The food was delicious! Leg room in economy class comfortable - great value for money!

Jeddah-Kuwait A320 economy. Flight on time check in very fast and easy. Boarding by bus (as usual in Jeddah). On board service was great for 2 hr flight. FA very nice. No IFE on this rout but airshow all times on screen. Arrival prior to schedule. Bags on track on arrival. Very nice experience.

DOH-KWI with 2 friends and enjoyed the flight. Check in great - staff friendly. Checked bag 2kg over and they didn't ask for extra payment. Boarding via bus and organized. Flight was maybe 40% full so had a full row to myself. Seats comfortable (more space than other LCC in Europe) flight attendants friendly and smiling. Bathrooms kept clean. Would fly them again - great value for the money.

I have flown with Jazeera many times. The seats are comfortable and staff usually polite. I have not had problems with an delays except once on a Bahrain-Kuwait flight (1 hour). Flight prices are good value for money if booked early. Prices for food/drink on board are acceptable.

I have travelled with Jazeera Airways on many occasions from Kuwait to Larnaca Bahrain Beirut etc. Generally the service is good for the money however if you do not book early the fares can be very high. Destinations are removed without informing customers and you never know when they will be resumed and when you contact customer services they give you some silly answer like "We dont have any information" which is why I though they were called customer services. I have always found the flights good FA polite and on time. The ground staff could do with some training in customer relations etc.

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