Jazeera Airways

Not Verified | We (3 members family) flew from Tbilisi to Kuwait (J9 612) which was supposed to depart at 3 pm on 4th Jan 2024. The flight was delayed for take-off by around 3- ½ hours due to a technical fault. The cabin crew allowed some passengers to deboard while the others were forced to sit inside the cabin. The cabin crew did not provide us with any complimentary refreshments (as per aviation policy) and was very rude to us. However, they did provide complimentary food to a few passengers. There was discrimination all over starting from allowing few passengers to deboard and providing complimentary meals to some. Overall, our experience was terrible and traumatic. Given the ordeal we went through, I contacted Jazeera Airways for compensation, and they promised to give discounted ticket prices. However, when I asked for a discount while booking a ticket, they did not honor their promise saying that the ticket price was already low and asked me to wait for the next opportunity. Not only do they mistreat passengers onboard, but they also refuse to give any sort of compensation. Will not recommend.

Not Verified | One of the worst ever flightS. I strongly recommend not to travel this airline. Customer service, timing, food, caring, irresponsible, crew one of the worst ever I see. Worst ever flight service.

✅ Trip Verified | One of the worst airlines I have ever travelled. This was my 1st time travelling with this airlines and this will be the last as well. Mine was Madinah to Bangalore connecting via Kuwait on 25th/26th October 2023, in Kuwait we had to sit in flight and wait for 2 hours to take-off for no reason and then when we arrived in Bangalore, total of 110 baggage went missing. Jazeera Staff promised and committed to get all of those delivered to our home addresses immediately the next day and 2 days later, they call us and tell us to come collect it from airport which is almost 200kms away from my home. Really very disappointing.

✅ Trip Verified | Avoid this airline if possible. Especially avoid booking directly with the airline website. I live in the UK. They cancelled the flights I had booked from Luxor to Amman. They sent an email with text pretending to be a schedule change. It was not clear that they had cancelled the flight from Luxor and the moved us to the next flight 5 days after our original departure date. That email mentioned nothing about my options to cancel and get a refund. Emailing them did not help. I never got any replies. I went to their website, where I was given an option to cancel flight and get full refund. I clicked on that but nothing happened. Later on I was not even presented with this option. I tried to use their WhatsApp chat service (using two different WhatsApp accounts). Their chat bot would never let me connect to a human to discuss my issue. In one conversation their chat bot cancelled my tickets with a penalty even though I had never agreed to such a cancellation. Calling their Kuwait-based call centre also did not help. International Call lasted 30min but the person on the other side advised me to wait for a response. This response never came. Further emails also did not get any response from the airline. A month later I was in Egypt for my 7 day trip. To resolve this issue, I had to go to the Jazeera Airways office in Luxor in person and spend hours of my time that otherwise would have been spent on tourism. Only after visiting their office in person and taking video evidence of the complaint that I got my money back! Given all this delay, I also lost money due to changes in the exchange rate (roughly 2 months between booking and the refund) Previously, I have flown from London to India when they flew to the UK. Their cabin was very uncomfortable for such a long-haul flight with a connection in Kuwait.

✅ Trip Verified | The flight staff is very nice and helpful, airplane is pretty clean. Barely any delays. Very cheap. They need to improve their online Customer service. (I called them and messaged them on WhatsApp many times in a week but they only attended my call once at the very end. International calling wasted a lot of my money) Their part of the Kuwait airport is very claustrophobic. It’s very boring because it was very limited on stores. And snacks and fast food was very expensive. - they don’t serve snacks( I shouldn’t complain about this because the flight being cheap makes up for it). You have to order food for the flight 24 hours before the flight with money. They have something called Jazeerascreens which is a flight entertainment website that you can access with their on plane wifi. Awesome replacement to save money, but it only works on phones and didn’t work on my laptop.

Not Verified | Worst flight ever, cancelled flight after waiting for 6 7 hours at airport. Instead of arranging another flight they just add credits to account and ask to book another jazeera flight which is 5 days later. No other option given nor any refund. Don't waste your money on this.

✅ Trip Verified | A piece of advice, NEVER opt for Jazeera Airways even if your life is at stake. I booked a flight for 15 June which, a few days later, was cancelled without anyone speaking with me. I tried to cancel the flight and request a refund and that refund went to credit which is only usable through their customer care. THERE CUSTOMER CARE IS NONEXISTENT. No local office in Riyadh, No one picks up the phone, the phone numbers on their website don't work, and no one replies on their official WhatsApp. Close your business Jazeera, you cant operate this at all.

✅ Trip Verified | This is the worst airline I've ever travelled with. They cancelled our flight without providing us an alternative connection or refund. They were not reachable through any attempts of contacting them (phone, email, social media). We had to personally go to the local office in Nepal to get a hold of them and get a new connection. This new connection had a layover for four hours in Kuwait, where there was no possibility to smoke, leave the terminal with very limited options or rest comfortably. When we talked to the terminal manager he referred us to the Jazeera Airways team who couldn't help us with any of our concerns. Very disappointing. Will never fly again. Please avoid this airline!

✅ Trip Verified | Poor service at airport and onboard, improper communication, poor welfare facilities. I don't know how they running flight service like this. Worse than a busy meat market

✅ Trip Verified | Worst airline, worst crew, worst airport and worst experience. The flight was delayed for 3 hours and a half, staff is unprofessional and rude. Aircraft is old and uncomfortable. Never flying on Jazeera again.