"never on time"
J Hanitya (Georgia)
✅ Trip Verified | The worst airline. Always always late and never on time. A 5 hour layover is now delayed to a 9 hour layover. Also the lounge, it’s like 4 tables and doesn’t even have a bathroom.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hyderabad to Tbilisi via Kuwait |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"not knowing my flight was cancelled"
Donald Van Anne (United States)
✅ Trip Verified | They cancelled my flight and sent me one email with "flight change" instead of flight cancellation. Usually, a change is a departure time change on less than an hour this was a full three-day change or original departure date cancellation. I arrived at IST to check in not knowing my flight was cancelled from Jan 10 to Jan 13. One email, with another dozen soliciting me for upgrades and other fee-based items. And a three-day difference is a Jan 10 cancellation. This caused all kinds of issues downstream with my hotels, had to book another flight, and so on.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Dubai via Kuwait |
Date Flown | January 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"very bad experience"
Shafi Musthafa (India)
Not Verified | Very worst airport staff, cabin staff, very unclean, very bad experience, no punctuality, no manners to senior citizen, please don't prefer or use this airlines.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Oman to Cochin via Kuwait |
Date Flown | December 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Worst airline I’ve ever come across"
S Malsem (United States)
✅ Trip Verified | Baggage allowance scam. Worst airline I’ve ever come across. The seats, food, airline service, support & information transparency are all subpar. The baggage allowance info wasn’t clear on their website or any site I visited. I believe that’s a strategy to scam travelers into paying extra when they check baggages. I ended up paying as much as the ticket price for my checked baggage overage as they charge 38 USD per extra Kg. I only got to know at the counter that the total allowance is 30KG in total. They checked my first bag quickly so I couldn’t move around stuff from 1st bag.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Mumbai via Kuwait |
Date Flown | December 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst customer service ever"
Fatimah Busakher (Kuwait)
Not Verified | Worst experience and they are so late they made us wait for 3 hours going and coming. There’s no respect to the elderly and everyone is complaining about the delay and that’s a shame for Kuwait! It’s my first and last time traveling with Jazeera airways, the worst customer service ever.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Muscat to Kuwait |
Date Flown | August 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"lack of customer care"
V Marler (Germany)
✅ Trip Verified | If you are keen to lose your baggage and being treated as cattle go fo it! The airline managed to load my bag to Pakistan (as it turned out eventually), although I was going to Kuwait. Contact with customer care was only possible via expensive international phone call number. Lost and found did not work at all! I was only able to get my luggage back with the help of the baggage handling service at the airport of departure upon my return. It took 19 days to retrieve my luggage and the airline wasn´t even willing to return it to my home! Cabin was smelly and uncomfortable, Cabin Crew unfriendly! A smile would have done it, really! The most disappointing is the lack of customer care! If something goes wrong, be sure, they WILL let you down!!!
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Jeddah to Kuwait |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Jazeera Airways customer review
Umer Hassan (Pakistan)
✅ Trip Verified | Most pathetic airline ever. My flight was from Dammam to Lahore via Kuwait. My flight got delayed 5hrs and when I reach Kuwait, they told me that there is no flight from Kuwait to Lahore. I am stuck at airport and don't know what to do - they are giving lame excuses.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dammam to Lahore via Kuwait |
Date Flown | July 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"my first and last flight with them"
Z Bayakaz (Kuwait)
✅ Trip Verified | If you ever wanted to feel like a sardine then this is surely the airline for you. They have sunk so low in the low cost airline industry. The tickets weren't even cheap, its my first and last flight with them. For your own sanity do not book with this airline the stress of airline travel plus covid is not worth it. I should also mention their airport is beyond pathetic and also crammed, and they have one bathroom in the arrival section for hundreds of people.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kuwait to Istanbul |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"refused me check in for a PCR test"
A Hafin (United Kingdom)
✅ Trip Verified | Worst airways ever, after booked I called them they said don't need PCR test for Dhaka to London. So I went for check in, gave them my vaccine certificate and locator form but they refused me check in for a PCR test. Tried to call customer service but they were closed that time. Later contacted them by phone and email, sent them all proof but now they saying I went there without a vaccine certificate and locator form which is not true. I had a print copy and digital copy too.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dhaka to London via Kuwait |
Date Flown | October 2021 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"forced me to pay for PCR on the arrival"
Khamis Mohammed (United Kingdom)
✅ Trip Verified | On the day of departure the check in staff forced me to pay for PCR on the arrival at Kuwait International airport. This was not Kuwait Government requirement for entry at all. After long discussion and argument I decided to pay. Unfortunately, upon arrival at Kuwait International PCR test clinic at T5 surprisingly told I need to pay to have my PCR done. Despite of showing them all the receipts still refused as they said I did not pay. So I paid again. Then I started to contact Aljazeera Airways for my refund which is until the time of writing this review I haven't heard anything from them.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Kuwait |
Date Flown | September 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |