Jazeera Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 56 reviews
2/10
3 star Skytrax Rating
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1/10

"never on time"

(Georgia)

Trip Verified | The worst airline. Always always late and never on time. A 5 hour layover is now delayed to a 9 hour layover. Also the lounge, it’s like 4 tables and doesn’t even have a bathroom.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Tbilisi via Kuwait
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not knowing my flight was cancelled"

(United States)

Trip Verified | They cancelled my flight and sent me one email with "flight change" instead of flight cancellation. Usually, a change is a departure time change on less than an hour this was a full three-day change or original departure date cancellation. I arrived at IST to check in not knowing my flight was cancelled from Jan 10 to Jan 13. One email, with another dozen soliciting me for upgrades and other fee-based items. And a three-day difference is a Jan 10 cancellation. This caused all kinds of issues downstream with my hotels, had to book another flight, and so on.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Dubai via Kuwait
Date FlownJanuary 2023
Ground Service 12345
Value For Money 12345
no
1/10

"very bad experience"

(India)

Not Verified | Very worst airport staff, cabin staff, very unclean, very bad experience, no punctuality, no manners to senior citizen, please don't prefer or use this airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOman to Cochin via Kuwait
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline I’ve ever come across"

(United States)

Trip Verified | Baggage allowance scam. Worst airline I’ve ever come across. The seats, food, airline service, support & information transparency are all subpar. The baggage allowance info wasn’t clear on their website or any site I visited. I believe that’s a strategy to scam travelers into paying extra when they check baggages. I ended up paying as much as the ticket price for my checked baggage overage as they charge 38 USD per extra Kg. I only got to know at the counter that the total allowance is 30KG in total. They checked my first bag quickly so I couldn’t move around stuff from 1st bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Mumbai via Kuwait
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst customer service ever"

(Kuwait)

Not Verified | Worst experience and they are so late they made us wait for 3 hours going and coming. There’s no respect to the elderly and everyone is complaining about the delay and that’s a shame for Kuwait! It’s my first and last time traveling with Jazeera airways, the worst customer service ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMuscat to Kuwait
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lack of customer care"

(Germany)

Trip Verified | If you are keen to lose your baggage and being treated as cattle go fo it! The airline managed to load my bag to Pakistan (as it turned out eventually), although I was going to Kuwait. Contact with customer care was only possible via expensive international phone call number. Lost and found did not work at all! I was only able to get my luggage back with the help of the baggage handling service at the airport of departure upon my return. It took 19 days to retrieve my luggage and the airline wasn´t even willing to return it to my home! Cabin was smelly and uncomfortable, Cabin Crew unfriendly! A smile would have done it, really! The most disappointing is the lack of customer care! If something goes wrong, be sure, they WILL let you down!!!
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJeddah to Kuwait
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Jazeera Airways customer review

(Pakistan)

Trip Verified | Most pathetic airline ever. My flight was from Dammam to Lahore via Kuwait. My flight got delayed 5hrs and when I reach Kuwait, they told me that there is no flight from Kuwait to Lahore. I am stuck at airport and don't know what to do - they are giving lame excuses.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDammam to Lahore via Kuwait
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my first and last flight with them"

(Kuwait)

Trip Verified | If you ever wanted to feel like a sardine then this is surely the airline for you. They have sunk so low in the low cost airline industry. The tickets weren't even cheap, its my first and last flight with them. For your own sanity do not book with this airline the stress of airline travel plus covid is not worth it. I should also mention their airport is beyond pathetic and also crammed, and they have one bathroom in the arrival section for hundreds of people.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuwait to Istanbul
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refused me check in for a PCR test"

(United Kingdom)

Trip Verified | Worst airways ever, after booked I called them they said don't need PCR test for Dhaka to London. So I went for check in, gave them my vaccine certificate and locator form but they refused me check in for a PCR test. Tried to call customer service but they were closed that time. Later contacted them by phone and email, sent them all proof but now they saying I went there without a vaccine certificate and locator form which is not true. I had a print copy and digital copy too.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDhaka to London via Kuwait
Date FlownOctober 2021
Ground Service 12345
Value For Money 12345
no
1/10

"forced me to pay for PCR on the arrival"

(United Kingdom)

Trip Verified | On the day of departure the check in staff forced me to pay for PCR on the arrival at Kuwait International airport. This was not Kuwait Government requirement for entry at all. After long discussion and argument I decided to pay. Unfortunately, upon arrival at Kuwait International PCR test clinic at T5 surprisingly told I need to pay to have my PCR done. Despite of showing them all the receipts still refused as they said I did not pay. So I paid again. Then I started to contact Aljazeera Airways for my refund which is until the time of writing this review I haven't heard anything from them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Kuwait
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no