Jazeera Airways

✅ Trip Verified | A piece of advice, NEVER opt for Jazeera Airways even if your life is at stake. I booked a flight for 15 June which, a few days later, was cancelled without anyone speaking with me. I tried to cancel the flight and request a refund and that refund went to credit which is only usable through their customer care. THERE CUSTOMER CARE IS NONEXISTENT. No local office in Riyadh, No one picks up the phone, the phone numbers on their website don't work, and no one replies on their official WhatsApp. Close your business Jazeera, you cant operate this at all.

✅ Trip Verified | This is the worst airline I've ever travelled with. They cancelled our flight without providing us an alternative connection or refund. They were not reachable through any attempts of contacting them (phone, email, social media). We had to personally go to the local office in Nepal to get a hold of them and get a new connection. This new connection had a layover for four hours in Kuwait, where there was no possibility to smoke, leave the terminal with very limited options or rest comfortably. When we talked to the terminal manager he referred us to the Jazeera Airways team who couldn't help us with any of our concerns. Very disappointing. Will never fly again. Please avoid this airline!

✅ Trip Verified | Poor service at airport and onboard, improper communication, poor welfare facilities. I don't know how they running flight service like this. Worse than a busy meat market

✅ Trip Verified | Worst airline, worst crew, worst airport and worst experience. The flight was delayed for 3 hours and a half, staff is unprofessional and rude. Aircraft is old and uncomfortable. Never flying on Jazeera again.

✅ Trip Verified | The worst airline. Always always late and never on time. A 5 hour layover is now delayed to a 9 hour layover. Also the lounge, it’s like 4 tables and doesn’t even have a bathroom.

✅ Trip Verified | They cancelled my flight and sent me one email with "flight change" instead of flight cancellation. Usually, a change is a departure time change on less than an hour this was a full three-day change or original departure date cancellation. I arrived at IST to check in not knowing my flight was cancelled from Jan 10 to Jan 13. One email, with another dozen soliciting me for upgrades and other fee-based items. And a three-day difference is a Jan 10 cancellation. This caused all kinds of issues downstream with my hotels, had to book another flight, and so on.

Not Verified | Very worst airport staff, cabin staff, very unclean, very bad experience, no punctuality, no manners to senior citizen, please don't prefer or use this airlines.

✅ Trip Verified | Baggage allowance scam. Worst airline I’ve ever come across. The seats, food, airline service, support & information transparency are all subpar. The baggage allowance info wasn’t clear on their website or any site I visited. I believe that’s a strategy to scam travelers into paying extra when they check baggages. I ended up paying as much as the ticket price for my checked baggage overage as they charge 38 USD per extra Kg. I only got to know at the counter that the total allowance is 30KG in total. They checked my first bag quickly so I couldn’t move around stuff from 1st bag.

Not Verified | Worst experience and they are so late they made us wait for 3 hours going and coming. There’s no respect to the elderly and everyone is complaining about the delay and that’s a shame for Kuwait! It’s my first and last time traveling with Jazeera airways, the worst customer service ever.

✅ Trip Verified | If you are keen to lose your baggage and being treated as cattle go fo it! The airline managed to load my bag to Pakistan (as it turned out eventually), although I was going to Kuwait. Contact with customer care was only possible via expensive international phone call number. Lost and found did not work at all! I was only able to get my luggage back with the help of the baggage handling service at the airport of departure upon my return. It took 19 days to retrieve my luggage and the airline wasn´t even willing to return it to my home! Cabin was smelly and uncomfortable, Cabin Crew unfriendly! A smile would have done it, really! The most disappointing is the lack of customer care! If something goes wrong, be sure, they WILL let you down!!!