Jazeera Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 37 reviews
3/10
3 star Skytrax Rating
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Jazeera Airways customer review

I booked a ticket from Kuwait to Alexandria on the flight scheduled noontime on 9th January 2008. On arrival to the airport we were told the flight was cancelled. As if the disappointment of losing the travel day was not enough no apology was provided and passengers were simply told to return home and show up at the airport at 4:30 am the next day to join the next flight. There was no contact to save passengers the trip to the airport. There was no apology whether on arrival to the airport to find the flight was cancelled neither the next day oral or by email. The flight the next day was on time seats clean but the inconvenience of having my first choice cancelled and having to get up so early plus missing on a whole day dampened the whole travel experience. I would say it's good value for money but cancellation is a serious issue which should not be taken lightly by any airline
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4/10

Jazeera Airways customer review

KWI-LCA-KWI: Paid extra for "Jazeera Plus" but not worth it: it is better to buy the basic product and then take advantage of the upgrade offered on-board at KD25: however although the only supposed advantage here is that whereas with "Jazeera Plus" the middle seat is blocked-off if the upgrade is taken the middle seat is used. Quite who collects the upgrade fees is unclear - it looks like it is shared amongst the FA's. Aircraft a newish Airbus A320: flight deck crew an international mixture with almost unintelligible announcements but good at their jobs: FA's on outward flight bored and uninterested but more professional on the return flight. Seats leather- covered in light grey and reasonably comfortable: in-flight snacks paid-for but reasonable in quantity and quality. On-time departure both ways. Generally a good performance for a "low-cost" airline and gives the local legacy carriers pause for thought regarding their fares and services in the regional market.
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4/10

Jazeera Airways customer review

KWI-LCA-KWI: Paid extra for "Jazeera Plus" but not worth it: it is better to buy the basic product and then take advantage of the upgrade offered on-board at KD25: however although the only supposed advantage here is that whereas with "Jazeera Plus" the middle seat is blocked-off if the upgrade is taken the middle seat is used. Quite who collects the upgrade fees is unclear - it looks like it is shared amongst the FA's. Aircraft a newish Airbus A320: flight deck crew an international mixture with almost unintelligible announcements but good at their jobs: FA's on outward flight bored and uninterested but more professional on the return flight. Seats leather- covered in light grey and reasonably comfortable: in-flight snacks paid-for but reasonable in quantity and quality. On-time departure both ways. Generally a good performance for a "low-cost" airline and gives the local legacy carriers pause for thought regarding their fares and services in the regional market.
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Jazeera Airways customer review

Kuwait - Dubai - Kuwait. Taking advantage of special offer due to early booking and Jazeera beginning to hub flights through Dubai. As they are now offering flights with multiple destations through Dubai (our flight went on to Cochin India) the flight out of Kuwait to Dubai was not full I would estimate about 50% occupancy as the majority of passengers were joining the flight from Dubai. Whilst the aircraft are quite new they are already beginning to show signs of wear and tear the armrest on my return flight had been damaged and repaired by way of what appeared to be adhesive aluminium tape this would not have been noticable had I not lifted the arm up to take advantage of the middle seat being empty to get more seat-room. Other than that I do consider Jazeera to be a pretty good airline they do have a reasonable on-time performance rating but they could improve on this by closing the gate on time rather than waiting for late-comers (they were still boarding the Dubai-Kuwait flight some 15 minutes after scheduled departure time. However when you're only paying KWD 49 (USD 170) for 2 adult return flights KWI-DXB-KWI I guess that you can't complain too much.
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Jazeera Airways customer review

Kuwait - Dubai - Kuwait. Taking advantage of special offer due to early booking and Jazeera beginning to hub flights through Dubai. As they are now offering flights with multiple destations through Dubai (our flight went on to Cochin India) the flight out of Kuwait to Dubai was not full I would estimate about 50% occupancy as the majority of passengers were joining the flight from Dubai. Whilst the aircraft are quite new they are already beginning to show signs of wear and tear the armrest on my return flight had been damaged and repaired by way of what appeared to be adhesive aluminium tape this would not have been noticable had I not lifted the arm up to take advantage of the middle seat being empty to get more seat-room. Other than that I do consider Jazeera to be a pretty good airline they do have a reasonable on-time performance rating but they could improve on this by closing the gate on time rather than waiting for late-comers (they were still boarding the Dubai-Kuwait flight some 15 minutes after scheduled departure time. However when you're only paying KWD 49 (USD 170) for 2 adult return flights KWI-DXB-KWI I guess that you can't complain too much.
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Jazeera Airways customer review

Kuwait - Beirut return with my family. Brand new aeroplanes with leather seats. Excellent service with comprehensive menu where you can order food drinks and snacks (cold food only). No alcohol airline. As a low cost carrier you pay for the food but the prices are reasonable. Return fare only KWD82 compared to KWD165 on MEA (both including taxes). No discount for children. Excellent on-time performance and no luggage problems. Highly recommended as a value for money carrier.
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Jazeera Airways customer review

Kuwait - Beirut return with my family. Brand new aeroplanes with leather seats. Excellent service with comprehensive menu where you can order food drinks and snacks (cold food only). No alcohol airline. As a low cost carrier you pay for the food but the prices are reasonable. Return fare only KWD82 compared to KWD165 on MEA (both including taxes). No discount for children. Excellent on-time performance and no luggage problems. Highly recommended as a value for money carrier.
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