Icelandair

Delayed on board in Iceland we notified the flight attendant we would miss our connecting flight. The flight attendant said she spoke to the pilot and assured us someone would meet us when we departed from the plane in Munich to make sure we would be in front of the line to make our connecting flight. No one met us as promised to help us with our connecting flight. As a result we missed our connecting flight, our first day reservation and rental car and had to stay in Munich overnight. Eventually we read a news article concerning the pilot strike during this time; hence the delay. Customer service offered no compensation for missed flight. Relating to Mr Ferguson's review of May 2014: "They lie to us and then want us to trust our lives to them". This definitely is a moral issue. We have flown Icelandair in the 1990's many times, however never again. Icelandair would do well to incorporate a business of taking care of problems for the good of their passengers.

We flew from Sanford FL to Keflavik. We were impressed. Unfortunately the return trip on June 2nd flight 1689 was just the opposite. Arriving at the check in counter the agent asked if we were flying together and issued our boarding passes. Checking our passes we realized we were not issued our reserved seats and would be seated separately. I returned to the counter to correct the seat assignment and was given numerous excuses (different aircraft the plane was full single seats throughout the plane etc.). Rather than resolving her mistake the agent told me the flight attendants would correct the seating once boarded. Upon boarding I spoke with a flight attendant regarding the seating situation. There was nothing he could do as the plane was at full occupancy. Going to take my assigned seat (window) there was a large man already in it and was reluctant to move. I claimed my seat. He became upset grunted throughout the flight and constantly extended himself into my space. Not only did I not sit with my friend - I was also deprived of having a full seat! The entire flight was extremely stressful and challenging. Whenever I got up the man would take my seat and tell me to sit in the middle. I had to put up with this situation over the course of almost eight hours! What is the purpose of reserving a seat if they are not going to respect the selection?

Flew ZRH-KEF-ZRH in May with Icelandair in Economy saver class and paid £379.55 incl. taxes. Flights were on time and boarding quick and easy. No meal or inflight entertainment on board due my selected fare however water tea and coffee were offered. Flight Attendants very friendly and helpful. Overall both journeys were pleasant and would fly with them again.

5/13/15 FL205 CPH to KEF Premium Economy. Aviators lounge in CPH was very nice benefit. Seats were comfortable and food and beverage was also good. Staff was friendly and service was great. Smooth on time flight. Baggage arrived undamaged. 5/16/15 FL613 KEF to JFK Premium Economy free upgrade to Saga Class. Same comments as above. The stopover benefit is a real plus. Certainly enjoyed our stay in Iceland and plan to return. Again aircraft crew was great.

April 20 flight 670. May 5 flight 671. Great prices and thought the staff were wonderful. Just thought I would give people a FYI-bring food! The food they offer at a cost is pretty humble so grab something nutritious before you board the plane.

LHR-KEF FI 0451 21st April 15. KEF-IAD FI 0645 21st April 15. IAD-KEF FI 0644 23rd April 15. KEF-LHR FI 0450 24th April 15. You get what you pay for. Do not expect a 'global' business class product but a service which reflects the cost of the ticket. The inflight service was excellent with very attentive crew taking wonderful care of you. The seat was very similar to the last generation of Lufthansa business class seats before they went 'angled bed'. Very quick and efficient transfer with a delightfully small airport. Aircraft old but appeared to be well maintained. The best thing of all was very few announcements and lights put out very quickly after take off on the overnight leg with a minimum of fuss. Intend to make FI a regular feature of my business travel plans.

I have flown Icelandair for the past 3 years. I flew Seattle to Manchester and returned the same route. I had a great experience. I brought my own food as I learned the hard way how expensive and poor the food is. But not a problem to bring to my own food. I have found staff in Seattle and Manchester to be helpful and friendly. To change planes in KEF instead of Heathrow or Chicago is a dream. Traveling these days is not easy so one needs tons of patience. When I look at what I saved re price compared to British airways it's is a no brainer. The flights were on time and staff were professional but not overly friendly. overall a good experience I will fly Icelandair on my next trip.

My 13 year old granddaughter flew unaccompanied aboard an Icelandair flight from Reykjavik to Sanford FL recently and then on a return flight 12 days later. While going through security at the Keflavik terminal one of the Security Agents stopped her and wanted verification that she was allowed to travel alone. Upon her arrival in Sanford FL she was stopped again while the customs officer verified who was meeting her. He then came out to meet my wife and me before allowing my granddaughter to proceed. When checking in for her return flight the airline agent at the Icelandair counter remembered her name and also asked for verification of her status and our relationship. I could not be more impressed and genuinely appreciate the special efforts of all the agents involved. It is very comforting for us and for our granddaughter's family abroad to know that you are taking steps to protect your young travelers.

Round-trip Seattle to Keflavík in Saga Class in March 2015. Icelandair is behind the times on their premium seats. The in-flight service is is efficient. Icelandair still does not tend to the needs of vegetarians or those who may not eat red meat. The ground staff in Seattle was outstanding. The ground staff at Keflavík was third-rate. At the Saga Lounge when I asked if there were vegetarian options there was utter indifference to my query. As a paying Saga Class customer I was dismayed by this attitude. The boarding area at Keflavík was chaotic - no orderly queues nor status updates. And there was no priority boarding announced for Saga Class passengers. All in all Icelandair really needs to up its game.

My 4th time transatlantic on Icelandair from Glasgow to Seattle. No complaints. The security process is nothing to do with Icelandair everything to do with EU. Great seats in economy - plenty of room. Food - I eat little while on a journey so not an issue with me so long as there is plenty of water for free. I much prefer Icelandair to any other transatlantic carrier. Baggage allowance is great!