Iberia

IB flight from LHR to EZE in Buenos Aires. This was an extremely poor experience. The aircraft was old with no in- flight entertainment in the backs of the seats. Extremely small seats which were uncomfortable and no online seat selection options. There was no inflight entertainment bar three films which were shown on a drop-down screen. There were two animated films despite the lack of children on the flight. The staff were disinterested at best and rude at worst. Absolutely avoid Iberia if you have an option with any other carrier. It is a miserable experience.

MAD-LHR A320 check in and fast track in just 5 min business lounge nice with plenty of food drinks wifi. Boarding on time nice FA. Plane a bit old seat not very comfortable. Very nice hot breakfast. arrival on time T5.

BCN-MAD-LPA-MUC using Avios and was not disappointed on a single flight. All flights on time or with a maximum 15 mins delay loads of room good food and plenty of attention from very friendly crews (the only thing you have to know that they are reserved but will do anything to make you comfortable if you ask for anything).

Madrid -Zurich A319. First big disappointment is that when you want to check-in online you can not select anymore a seat and the system by default assigns you a middle seat. If you want to select your seat you have to pay an additional EUR15€ - pure rip off! The seats on the planes are cramped closely together. Food is only available against payment (and expensive) not even a glass of water is served free of charge! No entertainment no newspaper - Iberia has really become a low service but not low cost operator.

BCN-MAD-BCN. Boarding was very fast in both airports due to the air shuttle entrance the lounge at Madrid was really amazing and the seats had lots of space in business cabin the meal was better than many intercontinental economy class flights and the service very attentive. We left the plane in a moment and we were out of the airport before excepted.

Wife and I flew to Venice. We were pleasantly surprised. Service the food and arrival time was all pretty good. We were not expecting anything too good going by the reviews we read before leaving. Goes to show you can not go by what some people say all the time.

MAD-LIM-MAD-LHR with Iberia was a far better experience than I had expected. All flights on time with clean well presented aircraft smiling crews plenty of food (on the long haul sectors). All in all a good experience. The only down side is the lack of seat back IFE on the A340-600s at this point.

I fly Iberia at least 4 times every month. I have to say that the airline is working much better now. Most of the flights arrive on time the fleet is quite new and the crew has made an effort with better service. I have made the BRU-MAD flight often and they are always on time. Last week I flew MAD-MIA. The flight was pleasant the seat comfortable the individual screen is wonderful good films TV series and music. The minus point: the food was not good at all! The ravioli were disappointing and the salad was very poor. The crew were efficient but I think some members of staff should make more of an effort they speak in a very abrupt way.

Sao Paulo to Madrid on 29/9/2013 was good. The service was ok. The plane an A340-300 had an old seat configuration. In 2009 I had a not so good experience with this airline but this time I was satisfied with their service.

MAD-UIO-GYE-MAD. Pleasantly surprised - new A340-600 was comfortable and new MAD terminal is excellent. Service and food far better on return and more attention (although not great) from cabin crew. Late departure from GYE but most of delay made up in flight so made our LHR connection with BA.