Iberia Express

✅ Trip Verified | The usual service everything ok. Lounge at Madrid airport is just great. Late boarding and late departure due to traffic control, arrived 15 min late. On board crew is just great, as usual, very attentive, full lunch served with open bar. Seat comfort nothing special but fine for a 3hr flight. Everything worked out well, they need to pay attention to punctuality.

✅ Trip Verified | I flew PMI - MAD today I2 1656 the check in woman was the rudest most unhelpful person I have encountered ever at a check in desk. She was insistent that I provide proof of residency in Mallorca, my resident card showing my address was insufficient. She said the confirmation email told me to bring this proof to the airport, it didn't! She refused to look at email, she refused to ask a manager to attend. Finally I was able to get an email sent to me by Calvia Town Hall which was sufficient. We very nearly missed our flight because of this awful woman. She seemed delighted to have a little bit of power. She is a disgrace and tarnishes the good name of your airline!

✅ Trip Verified | MAD-TFN. Departed a bit late due to chaotic boarding process. But arrived on time due to shorter flight time than usual. Except for that issue, fligth went well. Crew really nice and worked hard. Seat ok, just economy with a bit recline and comfortable. They served a full warm breakfast. On board IFE available to use on you personal device, nice choice of movies/shows. Good service for the Iberia low cost carrier.

✅ Trip Verified | We booked a flight from Porto back to the USA, with Air Europe from Porto to Madrid. It was a combo with American Airlines and Iberia. They cancel the flight when we were at the gate. We had to retrieve our suitcase from the baggage claim and stand for hours in line trying to get alternative flights. Customer service was horrible. They refused to rebook us, refuse our requests for Hotel and food vouchers and send us back with a letter that promises to cover our expenses until our flight back. We spent the night on the phone with American Airlines and Iberia where they both claimed it's the other airline responsibility to rebook the ticket. Finally, with the intervention of American Airlines, Iberia agreed to rebook our ticket. They told us that we will have to wait two additional days to get a flight back. We had to book hotel room for two nights, rent a car and spend money on food. The flight back was a nightmare as well. They made us stand in line outside the plane for a very long time. Upon our returns, I gather all the receipts and started a claim to get reimbursement for our expenses. I spent hours talking on the phone with representatives that barely spoke English, and the best offer I received after many phone calls and emails was for 10% of my total expenses. The money never came to my account, and yesterday when I spoke to Iberia representative she said that the case was closed. I asked to speak to a manager and she informed me that the manager will call me back today. No one calls me back, no money for my expenses.

✅ Trip Verified | Absolute and stunning perfection in everything. Crew are the best, wonderful and polite people who are there to make your journey a great part of your day. Please treat your crew nicely, they are literally one of the best, and I fly a lot (5-10 times a month).

Not Verified | 2 flights cancelled and more than 24 hours late. No communication, rude customer service telephone line and pathetic attempt at compensation. Don't use this airline.

Not Verified |   During the check-in, we paid a lot for having a few kilos over the weight limit. This was dissatisfying. The take-off and landing were on time. Boarding the plane was easy because it was done based on groups. Extremely skilled pilot who took off and landed very safely. We barely felt anything when the plane touched the ground. Seats were very comfortable and the AC was strong. Meals were alright given the trip's short time. I liked the entertainment system, but was disappointed to see the WIFI was only limited to it. You can't use WhatsApp for example. Overrall, my experience with Iberia Express was very positive and I recommend this airlineaw2 for a budget flight.

✅ Trip Verified | I fly with IB express a few times a month. Usually on time or even ahead of schedule. Service on board is really good. Welcome drink, online entertainment, full meal service with really nice food. Drinks available during all flight. I truly recommend them. Only issue: the comfort of the seat. If you fly the old 320 seat comfort nonexistent, no headrest no recline. If you fly the new A321neo, seats are comfy for a 2hr flight to the Canary Islands, they do recline and have headrest. Good service for a low cost airline.

Not Verified | I bought a flight in February from Madrid to London, the company canceled the flight, more than 4 months later they still have not refunded my money despite having sent emails, filing the corresponding claim and providing all the documentation that the company has requested. I call every week and every week I get no answer. | Compré un vuelo en febrero Madrid Londres, la compañía canceló el vuelo, más de 4 meses después siguen sin devolverme el dinero a pesar de haber enviado emails, poner la reclamación correspondiente y aportar toda la documentación que la compañía ha pedido. Llamo cada semana y cada semana no obtengo respuesta.

Not Verified | Because ticket had been chosen by travel agent I could not take my hand luggage on board. Traveling with laptop in my hands, as I had to collect item from hand luggage is kind of joke. Iberia most likely wish not to have passengers on board at all.