Iberia Express

✅ Trip Verified | Absolute rip off - arrogant company. Flight was announced to be cancelled while everybody was in the airplane and waiting for take off. All passengers were asked to leave the plane. Further no info, nothing. We were left in the middle of the airport in the middle of the night in Amsterdam for Madrid flight. Next morning accidentally have seen same flight on the board at 10.00 am, 11 hrs after all passengers were discharged from the airplane without any further info or a contact person. No luggage was delivered. After two months of submitting complaint, airline has denied refund or compensation. As if they are 16th century pirates. Total disgrace.

✅ Trip Verified | This airline is the least comfortable I have ever flown on. Seat pitch is so low I could not comfortably for my legs in any way.

✅ Trip Verified | Short 1h domestic hop from PMI-MAD on a very new Airbus A321NEO. As with most other narrowbody flights in Europe, Business Class is merely seats with more legroom and the middle seat blocked off. Yet we decided to pay for it as it was only about 50% more than regular economy and included refreshments and checked baggage, unlike international routes where the pricing premium for Business Class can be 600% (6x). Even though the plane arrived at the terminal about 30 minutes late, the crew were very efficient in getting in prepped and turned around in double-quick time. Once we were airborne, a decently-sized refreshment was served together with drinks. Flight attendants were warm and cheerful and checked bags didn’t go missing. Overall a pleasant experience.

Not Verified | Rubbish airlines which change out the flight without calling. Last minute reschedule and cock up the itinerary of people. Suggest not to book. Not really responsible. Tried to fly to Spain today for a important meeting up but unfortunately not able to make it due to last minute changes. Very disappointed with the customer service in CDG airport. Too rude.

✅ Trip Verified | While there would be a delay of 45 minutes at first, we were still not on board after 1.15 am. We have a connection in Madrid with an originally 80-minute transfer. As it stands, we're not going to make it. I hope they have a good solution for this. | Terwijl er eerst 45 minuten vertraging zou zijn, waren we na 1.15 uur nog steeds niet aan boord. Wij hebben een aansluiting in Madrid met oorspronkelijk 80 minuten overstap. Zoals het er nu uitziet gaan we dit niet halen. Ik hoop dat ze hiervoor een goede oplossing hebben.

✅ Trip Verified | My flight was supposed to depart from Madrid Barajas at 17.40pm and arrive at Gatwick at 7pm, but it was delayed by 1 hour and 50 minutes. I never received a text or an email to let me know there was going to be a delay. The crew didn't apologise on the behalf of the airline. I received a text a few hours before the flight was due to let me know the plane was going to be full and I was invited to register my cabin luggage for free which I did. Once I arrived to Gatwick, I went to the conveyor belt and waited for more than 30 minutes and unfortunately my luggage wasn't there. I had to submit a PIR. I did not choose to pay for this checked in luggage service, this is a service they offered and failed at delivering. They've not only failed at delivery my luggage, they also damaged my luggage. My suitcase has been delivered after 24h and has been damaged It was the first and last time I am using Iberia express, this has been such a poor service.

✅ Trip Verified | The worst company ever! They forced me to have my hand luggage checked last moment because they lacked of space under the seats and once I arrived to my destination I had to wait at least 70 minutes to the stroller and hope I will get my luggage so I lost my airport bus to my city.

✅ Trip Verified | The flight left without our bags. Customer service have done nothing for us. We are now in Spain for 6 days with a baby and no bags have arrived. They lie and do not stick to the customer contracts. Avoid this airline at all costs.

✅ Trip Verified | This is the worst airline I have ever flown. I am emerald on oneworld (Iberia is part of the alliance) and the experience was worse than anything I have experienced. Upon boarding the flight attendants watch you like a hawk to make sure you are not one KG over the limit or that your bag is not too large. They count how many bags you put in the overhead bin and come running down the isle on boarding if they see you put more than one bag in the overhead. They also asked how much the bag weighed. Granted we are first on board due to status. They changed the seats on every reservation the day of check in from the exit row to the last row of the aircraft and they split our seats up. Never will I fly them again. The only nice thing was being able to use the lounge. Other than that they are bad.

✅ Trip Verified | Madrid to Tenerife Norte. The experience was of such a kind that next time I will take another company to reach Tenerife and very willing to do the transfer to North Tenerife by car to avoid Iberia Express by flying to South. Service is very basic: no choice for the meal and it was fish - not pleasant for some people - lukewarm white wine and gin tonic out of a can premixed. FA aattitude could be best described as "ok we have to serve you". One bag was missing and for the people handling at the airport, it seems nearly like a crime that I was not speaking Spanish. My bag was delivered a day later and I did not even start a claim to get the payment of some essential items like socks, and shaving items.