✅ Trip Verified
| Marrakesh to Malta via Madrid. Most disorganized airline I have had the misfortune of flying!! Our complaint with Iberia airlines began when we were stuck waiting to board at the rear doors of the aircraft on the steps in the hot Moroccan sun for 20 minutes, only to be told they needed to close the rear door so we would have to walk to the front. My mother, with her bad knee, and I walked back to the front doors of the aircraft where we were the last ones on board. At the top of the steps a man begins putting tags on our hand luggage without saying a word to us. I ask if this means they will have to be checked and he just says “No space” and gestures inside. I understand we are the last ones on the plane (not intentionally) so there is no space left but they could at least tell us what was happening with our bags instead of taking our luggage without a word. Inside the plane, there is no soap in the toilets which we realized after another passenger spilt Coca Cola on top of my mother wearing all white. Now the belt is ruined, shirt stained, and my mother is completely sticky. On arrival in Madrid, we wait to collect our bags next to the plane as the agent in Marrakech had instructed us. One of the flight attendants informed us that our bags were “probably” en route to the final destination of Malta. We replied that there was no information given, as to our final destination, so we deduced that the bags must be in Madrid. We are then told that “most likely” our bags were in Madrid but we would have to go outside security to collect them and then come back. After waiting at the baggage claim the bags finally arrived. We narrowly made our next flight and were one of the last on this flight as well. On our next flight we were lied to by two agents saying there was absolutely no space for our bags but once we were inside we found at least 10 empty spaces (as well as numerous empty seats) that we could have used rather than leaving our bags to get lost again. Overall a miserable experience flying with Iberia, I would recommend flying any of the low-cost airlines who have a better standard of service than this. I would have rather swam through the med than gone through this. My mother might not have many trips left and this company certainly ruined one of them.