HK Express

Flight to Hong Kong (Flight 1.50pm) from Haikou was cancelled without prior notice. I only knew it when I was at the airport. Staff told my family that we have to travel to Sanya Int'l Airport to catch the flight. It was another 1.5 hours to Sanya by express train. When we arrived at Sanya Int'l Airport we were informed that the flight was delayed again to 6.25pm. Later airport staff told us that the next flight will be at 10.25pm. Airport staff arranged for us to have dinner and rest at a nearby hotel. However when we returned to the airport at 8.30pm we were informed that the flight was again delayed to 11.35pm and finally 00.35am the next morning. When we finally boarded the flight landed at 2.15am the next morning. We waited for nearly 3.5 hours to get our baggage. Airline staff told us there were not enough manpower to unload the baggage from the plane!

HKG-OKA-HKG was a Hong Kong Express flight served by HKA A330 aircraft and crew. Flight delayed more than 2 hours to OKA and delayed 1 hour on return trip. Hot meal to OKA and only snack on the return trip overall just average. Was really surprised that there was only water on OKA-HKG flight not even soft drinks! Crew members were not too welcoming but service quality was overall OK. Fares was comparable with KA would prefer taking KA.

HKG-SHA - delayed 30 minutes. Silver Class in economy seats get to board with Business Class line but on the return flight PVG-HKG - this was not allowed. SHA-PEK flight on HU plane a crew member acknowledged the Silver Class member sitting in economy and offered a Bottle of water plus a greeting of 'thank you'. Food on HKG-SHA or PVG is quite good with dessert and salad. Crew worked hard for the limited serving time. I was missed serving of both drinks and food I had to tap on her shoulder to call her back. For HKG-SGP route they cancelled the SGP-HKG return flight without notification - more improvement needed here.

HKG-Guilin-HKG. Both flights on B737-800. Online check-in did not work but smooth at airport although seat on boarding pass was different to the one chosen at the machine. Baggage drop quick and easy. Flight out on time. Friendly welcome. Water Coffee and Tea served plus two Chinese crackers. Crew professional. On the return flight was delayed. Same choice of drinks but warm sandwich given. Crew looked tired and did their job.

Harbin to Hong Kong. Flight was on-time and arrived early at Hong Kong. Crew members seemed to be a bit tired. Dinner was great hot tea and coffee was given out. Aircraft parked at a gate at Harbin but at a far apron at Hong Kong. This airline is fine for regional services.

HKG-KIX. There was surprisingly nobody at the check-in counters even though there were 10 flights between 11AM and 1PM. Departure delayed by 20 minutes due to late boarding of 4 passengers. Plane was half full. Service efficient and professional. Return departure was 15 minutes ahead of scheduled time. Plane was 60% full. Service again was efficient and professional. Unfortunately the early arrival was off set by the delay of baggage arrival. There was announcement informing passengers that the second batch of baggage would be delayed but no reason given.

HKG to RMQ B737-800. Flight was delayed 1 hr due to technical problems crew gave out cookies and water. Food was lovely and the service was great. RMQ to HKG B737-800. The food was still fish and rice but it was tasty. Crew was efficient and attentive. A pleasant flight.

Bali to HK Economy. Tried to upgrade but could not. Nothing open at airport no air con. Actual flight was ok not much cheaper than CX. Better than diabolical outward (read below review).

HKG-Bali. Flight delayed and eventually cancelled - we could not go home as no info given flight rescheduled for next morning although no food and drink voucher given. Police called as people reacted angrily to terrible management from crew. Actual flight was fine when took off 1 hr late. Business class good cheap to upgrade. Arrived 16 hrs late in Bali. Not looking forward to return!

Took Hong Kong Express to HKG from Shanghai and the onboard service was fine however they only have beer and not any liquor. The big issue is that the flight is nearly always delayed. We sat at the gate door closed for 2 hours on my outboard flight and for 45 minutes on my inbound flight. I checked historical flight stats and it seems that delays are the rule with that airline. It wouldn't be a big deal for vacationers but a 2 hour delay for me with only a 2 hour flight time - that wastes a big part of the day (I only go for 1-2 days at a time.) So if you want to save money and can afford some delays Hong Kong Express is not a bad ride. Nice people they take security seriously (they gave me a 5 minute talk about how the exit row works) and good onboard food. I would fly them again but only if my cost were my major factor. The delay trend is terrible though.